Dark Matter World Tour 2024

il vecchio

RA99183 said:

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

awful

PJNB

Magic_J said:

I entered the draw for London and got the confirmation email saying I was in the draw. Did the registering for the Ticketmaster one too and had the email back from them confirming I'd registered. Now when I look in my Ten Club account it says I haven't entered any draws and I can't find anything in my Ticketmaster account for the second registration. Am I still all good until I receive an email from Ten Club tickets saying yay or nay? Or did something go awry and I somehow ended up not even being in the draw? Should I habe another go at registering on the second Ticketmaster presale? Just in case?
Or am I just overthinking this and should just forget about it all until 21st Feb 😅

Sorry, I've never done the draw before (just did Ten Club presale for the two gigs I managed to get to before) it's all a bit confusing/stressful! 

Yes you should be good if you received an email saying you were put into the 10C Europ draw. Your pics should be in that email. 

I am not sure you can check now that the lotto is closed but if you went into it when it was open as if you were going to make new pics you could see in your basket your selection. 

The  old 10C tickets page no longer shows that you have tickets or submissions like it did in the past. It is all done through TM and Ticketstoday.

RA99183

PJNB said:

RA99183 said:

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

That is not true at all. In the past seat assignment for seniority happens at a later date. 

I’m just talking about the actual success of obtaining, not the seniority seat allocation (which I believe is as you’ve mentioned, the same as prev tours). This is the snippet and it mentions declines based on funds so this could be different.

How to Avoid an Accidental Request Decline
Make sure your credit card has sufficient funds to cover your highest possible total. If you are confirmed but your card has insufficient funds, we will not process your request and the tickets will go to the next Ten Club member. 

In order to avoid a payment decline, we recommend you contact your bank NOW and notify them of the following:

• A charge from a US-based company may be attempted between 17 Feb and 21 Feb.
• Merchant descriptor will be "Ticketmaster*Pearl Jam"
• Charge would be in AUD (depending on the shows you are confirmed for).

If you are confirmed for a show and we attempt to process your order, your local bank may elect to decline the transaction.

PJNB

RA99183 said:

PJNB said:

RA99183 said:

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

That is not true at all. In the past seat assignment for seniority happens at a later date. 

I’m just talking about the actual success of obtaining, not the seniority seat allocation (which I believe is as you’ve mentioned, the same as prev tours). This is the snippet and it mentions declines based on funds so this could be different.

How to Avoid an Accidental Request Decline
Make sure your credit card has sufficient funds to cover your highest possible total. If you are confirmed but your card has insufficient funds, we will not process your request and the tickets will go to the next Ten Club member. 

In order to avoid a payment decline, we recommend you contact your bank NOW and notify them of the following:

• A charge from a US-based company may be attempted between 17 Feb and 21 Feb.
• Merchant descriptor will be "Ticketmaster*Pearl Jam"
• Charge would be in AUD (depending on the shows you are confirmed for).

If you are confirmed for a show and we attempt to process your order, your local bank may elect to decline the transaction.

I Edited above and that is worded with insufficient funds. In the past with CC issues that were not funds related they def gave you a grace period to get it sorted. Fingers crossed since this was their fault they fix it for you and there are golden circle tickets remaining. 

RA99183

PJNB said:

RA99183 said:

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

That is not true at all. In the past seat assignment for seniority happens at a later date. 

Also they have in the past given tickets out to people days later when their card fails so if its on their end they should be aware of the issue and still have your tickets on hold. 

The good news is for those looking for Golden Circle. I have yet to see someone not win which would mean even if they fucked it up and passed you by there is a good chance that there are still plenty of tickets to get. 

That’s reassuring, thanks for the info!

TheMookster

RA99183 said:

TheMookster said:

RA99183 said:

MysteryTrain said:

RA99183 said:

MysteryTrain said:

Goofee said:

So I won the ballot for the Sydney, Melbourne and Gold Coast shows, and Ticketmaster allows AMEX. But Apparently it's been declined by the merchant in the USA - TicketsToday which does not allow Amex. Is there some way we can change our card details or get Ticketstoday to re-process them?

This confirms what I've just experienced as well. AMEX declined the transaction from TicketsToday and I've just emailed Tenclubsupport@ticketmaster.com for help.

You did not received any email from 10C saying that you've secured your tickets then?

This sounds incredibly frustrating!! Hope you manage to get it sorted. I just emailed tenclubsupport@ticketmaster.com and got an auto response from ticketstoday, seems to be a bit going on in the background.

Got an autoresponse from Ticketstoday as well. Here's hoping they can actually help those of us affected by this.

Turns out I was successful and this exact thing happened to me. What a shame.

How did you find out you were successful? Did you get an email or were you able to see your request status somewhere? Thanks

I spoke to AMEX who told me of the attempted charges (matching the amounts I was told I’d pay for each show) from ticketstoday. Then they provided the info another poster mentioned around it being cancelled by the merchant. (No emails, I’m sure they will come later to advise of the issue)

thank you

rael

Anyone heard confirmation from the UK draw yet?

gotthebottle

il vecchio

rael said:

Anyone heard confirmation from the UK draw yet?

i heard they start sending replies 24 hour after lottery closed, so if this is true, i assume nothing will happen before this afternoon at least

Scrooge_Mcduck90

I assume there will also be a delay while they sort the Amex issue. So maybe late afternoon/evening for UK/Europe.

pdalowsky

Scrooge_Mcduck90 said:hz

I assume there will also be a delay while they sort the Amex issue. So maybe late afternoon/evening for UK/Europe.

I bet it’s all fully automated and already ready to run at a set time 

dimitrispearljam

Scrooge_Mcduck90 said:

I assume there will also be a delay while they sort the Amex issue. So maybe late afternoon/evening for UK/Europe.

I assume we get fucked today as well at europe sale with cc decline shitshow

il vecchio

dimitrispearljam said:

Scrooge_Mcduck90 said:

I assume there will also be a delay while they sort the Amex issue. So maybe late afternoon/evening for UK/Europe.

I assume we get fucked today as well at europe sale with cc decline shitshow

keep us posted Dimi

jamofpearls

uh oh. I'm using amex for my purchase...

NewfieintheUSA

jamofpearls said:

uh oh. I'm using amex for my purchase...

If you submitted for NA you have time to resubmit 

jamofpearls

NewfieintheUSA said:

jamofpearls said:

uh oh. I'm using amex for my purchase...

If you submitted for NA you have time to resubmit 

Good point. Hope I don't lose my spot.

TinaE

il vecchio said:

rael said:

Anyone heard confirmation from the UK draw yet?

i heard they start sending replies 24 hour after lottery closed, so if this is true, i assume nothing will happen before this afternoon at least

Today or tomorrow. The FAQ says February 17th - 18th.

​

il vecchio

TinaE said:

il vecchio said:

rael said:

Anyone heard confirmation from the UK draw yet?

i heard they start sending replies 24 hour after lottery closed, so if this is true, i assume nothing will happen before this afternoon at least

Today or tomorrow. The FAQ says February 17th - 18th.

​

yes exactly, also sounds like it's gonna be in order of when you signed up, so if you joined lottery last day, very likely you should not hear anything by today

Get_Right

I am using my visa to avoid this nightmare.  Good luck to those who got declined and I hope it does not happen for other shows!

symptomsfade

Has anyone confirmed that this will be an issue for the NA draw?  Are people resubmitting another card if they already submitted AMEX?