Dark Matter World Tour 2024

Goofee

Happyaaron said:

Apparently, I got the Sydney show but American Express blocked the AUD $593.88 transaction from "TICKETSTODAY AUD"

Statement from AMEX was the following, 

"The transaction has been declined because it was attempted at a merchant who no longer accepts the American Express card."
 
Not sure what to think about this? 

Hi, this is a known issue and we are working through this. Could you please escalate your request here > https://tktmstr.co/SubmitRequest

RA99183

MysteryTrain said:

RA99183 said:

MysteryTrain said:

Goofee said:

So I won the ballot for the Sydney, Melbourne and Gold Coast shows, and Ticketmaster allows AMEX. But Apparently it's been declined by the merchant in the USA - TicketsToday which does not allow Amex. Is there some way we can change our card details or get Ticketstoday to re-process them?

This confirms what I've just experienced as well. AMEX declined the transaction from TicketsToday and I've just emailed Tenclubsupport@ticketmaster.com for help.

You did not received any email from 10C saying that you've secured your tickets then?

This sounds incredibly frustrating!! Hope you manage to get it sorted. I just emailed tenclubsupport@ticketmaster.com and got an auto response from ticketstoday, seems to be a bit going on in the background.

Got an autoresponse from Ticketstoday as well. Here's hoping they can actually help those of us affected by this.

Turns out I was successful and this exact thing happened to me. What a shame.

ooba Fox

Got golden circle for Melbourne and Auckland.. the only two I applied for. Now let’s hope they add Adelaide

RatherStarved

Calling the Amex situation a cluster would be insulting to clusters.

KPLATT

Also affected by the Amex stuff up

cheesemason

Is this just an Australia thing or should I redo my request in the UK cos I paid by Amex?

cheesemason

cheesemason said:

Is this just an Australia thing or should I redo my request in the UK cos I paid by Amex?

Actually too late for that. Better not happen in UK too!

Magic_J

I entered the draw for London and got the confirmation email saying I was in the draw. Did the registering for the Ticketmaster one too and had the email back from them confirming I'd registered. Now when I look in my Ten Club account it says I haven't entered any draws and I can't find anything in my Ticketmaster account for the second registration. Am I still all good until I receive an email from Ten Club tickets saying yay or nay? Or did something go awry and I somehow ended up not even being in the draw? Should I habe another go at registering on the second Ticketmaster presale? Just in case?
Or am I just overthinking this and should just forget about it all until 21st Feb 😅

Sorry, I've never done the draw before (just did Ten Club presale for the two gigs I managed to get to before) it's all a bit confusing/stressful! 

il vecchio

dimitrispearljam said:

Unfortunately, even both Sydney and Melbourne was a score for me and my girlfriend cc bank rejuct the payment. So no luck with tickets for us. Even call bank before and now the decline is automatic for security reasons.

What ten club told us for international fans isn't working to call bank before and tell them. They can't do it or put a note to allow a payment cos u told then ahead of time.

Same as now, asked if they allow now or put a note or contact company (ticketmaster) to try to recharge the card again, nothing.

Even worst they blocked the card as well.

And also bank said even they retry to charge they can't quaranty that will not block again the payment.

So Lets hopefully we score tickets in the next public sale.

Feel a bit disappointed but will be OK

Hope all rest u guys scored

We will be in the venue..ill travel from Greece doe that and nothing will stop me,,even in the last row at seated area. Would be cool to be with ten club peeps to rock but that's how things went now.

When there is a will there is a way.

disgusting. Tells a lot about our world right now. You'll make it anyway mate, keep it up

CantKeepmedown

Unbelievable. You'd think that might be something they would say on the payment screen? Or maybe just not allow Amex at all? 10C has to make this right for these folks. 

il vecchio

i am positive same is going to happen to some folks in Europe. When did they start sending out confirmation?

RA99183

cheesemason said:

cheesemason said:

Is this just an Australia thing or should I redo my request in the UK cos I paid by Amex?

Actually too late for that. Better not happen in UK too!

I’d assume it’s anything that goes through a merchant (Ticketmaster) who allow Amex then in the back end it’s fulfilled by someone else (Ticketstoday) who doesn’t allow Amex. It’s absolutely bonkers because us as the consumer had no idea there was another entity involved outside of Ticketmaster and 10c. This is a huge operational oversight.

Strangerbyday

Magic_J said:

I entered the draw for London and got the confirmation email saying I was in the draw. Did the registering for the Ticketmaster one too and had the email back from them confirming I'd registered. Now when I look in my Ten Club account it says I haven't entered any draws and I can't find anything in my Ticketmaster account for the second registration. Am I still all good until I receive an email from Ten Club tickets saying yay or nay? Or did something go awry and I somehow ended up not even being in the draw? Should I habe another go at registering on the second Ticketmaster presale? Just in case?
Or am I just overthinking this and should just forget about it all until 21st Feb 😅

Sorry, I've never done the draw before (just did Ten Club presale for the two gigs I managed to get to before) it's all a bit confusing/stressful! 

I’m in the same boat as you, first time doing the draw, entered, got my registration mail but it’s not showing in my Ten Club account & I can’t see anything on Ticketmaster. I’m hoping all is ok because I have that email saying I did register. I did enter the Ticketmaster one too just to be on the safe side though.

Spiritual_Chaos

It's strange these days
When Pearl Jam fans yet again pay
for someones else's mistake

TheMookster

RA99183 said:

MysteryTrain said:

RA99183 said:

MysteryTrain said:

Goofee said:

So I won the ballot for the Sydney, Melbourne and Gold Coast shows, and Ticketmaster allows AMEX. But Apparently it's been declined by the merchant in the USA - TicketsToday which does not allow Amex. Is there some way we can change our card details or get Ticketstoday to re-process them?

This confirms what I've just experienced as well. AMEX declined the transaction from TicketsToday and I've just emailed Tenclubsupport@ticketmaster.com for help.

You did not received any email from 10C saying that you've secured your tickets then?

This sounds incredibly frustrating!! Hope you manage to get it sorted. I just emailed tenclubsupport@ticketmaster.com and got an auto response from ticketstoday, seems to be a bit going on in the background.

Got an autoresponse from Ticketstoday as well. Here's hoping they can actually help those of us affected by this.

Turns out I was successful and this exact thing happened to me. What a shame.

How did you find out you were successful? Did you get an email or were you able to see your request status somewhere? Thanks

TheMookster

I posted the following in the other thread that Dimi started but my comment about there being a TicketsToday charge on my AmEx for the Chicago shows last year maybe is irrelevant now if as mentioned above AmEx is saying TicketsToday no longer accepts AmEx so they may have changed this since that time last year. But I did get the GBP1.00 transaction on my AmEx from TicketsToday yesterday which is interesting:

" just for the record, and I don't know if this indicates it won't be a problem if I win tickets in the lottery, but I do currently have a 1.00 GBP charge from TicketsToday (and the subsequent 1.00GBP credit) pending on my American Express card. So the test transaction from TicketsToday did go through ok, although as per the comments about the fraud algorithms, I don't know whether AmEx might reject a larger transaction for tickets if I win them. However I searched my transaction history on my AmEx and confirmed that for the Chicago shows last year which I won through the lottery, I paid for them with my AmEx, so it may not be a general issue for people, it may be on a case by case basis or due to the total amount being attempted. 

Before submitting my registration, I too had a long chat with an agent at AmEx to see if I could get Ticketstoday added to the 'express list' for the card which bypasses their safekey payment authorisation process but as people say above, it's an automated system and I was told you can't do this necessarily for every merchant and that there was no other way to green light a transaction or merchant in advance unfortunately. 

Just out of interest if people are able to clarify for me, for those that know they won the Aus lottery but their card was declined, did you get an email confirming the win, or did you find out by checking the status of your requests in TM (and if so, where can you see this in your TM account)? Thanks"

RA99183

TheMookster said:

RA99183 said:

MysteryTrain said:

RA99183 said:

MysteryTrain said:

Goofee said:

So I won the ballot for the Sydney, Melbourne and Gold Coast shows, and Ticketmaster allows AMEX. But Apparently it's been declined by the merchant in the USA - TicketsToday which does not allow Amex. Is there some way we can change our card details or get Ticketstoday to re-process them?

This confirms what I've just experienced as well. AMEX declined the transaction from TicketsToday and I've just emailed Tenclubsupport@ticketmaster.com for help.

You did not received any email from 10C saying that you've secured your tickets then?

This sounds incredibly frustrating!! Hope you manage to get it sorted. I just emailed tenclubsupport@ticketmaster.com and got an auto response from ticketstoday, seems to be a bit going on in the background.

Got an autoresponse from Ticketstoday as well. Here's hoping they can actually help those of us affected by this.

Turns out I was successful and this exact thing happened to me. What a shame.

How did you find out you were successful? Did you get an email or were you able to see your request status somewhere? Thanks

I spoke to AMEX who told me of the attempted charges (matching the amounts I was told I’d pay for each show) from ticketstoday. Then they provided the info another poster mentioned around it being cancelled by the merchant. (No emails, I’m sure they will come later to advise of the issue)

cheesemason

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

RA99183

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

PJNB

RA99183 said:

cheesemason said:

Surely they should suspend the sale and let people re-register with a different card? They know there’s a problem now

By the letter of the t&c’s if a card fails, then the tickets go to the next ten club member in the queue. So even if they fix the issue tickets will have been allocated elsewhere. Who knows though, I live in hope! 

That is not true at all. In the past seat assignment for seniority happens at a later date. 

Also they have in the past given tickets out to people days later when their card fails so if its on their end they should be aware of the issue and still have your tickets on hold. 

The good news is for those looking for Golden Circle. I have yet to see someone not win which would mean even if they fucked it up and passed you by there is a good chance that there are still plenty of tickets to get.