Ten Club Presale Update

CC55781

Does anyone know why they can’t just allocate the best tickets to 10C and sell as many tickets as there are people that want to purchase? Doesn’t everyone make their money regardless?

onemorshow

Maybe they need go back and make it 2 tickets total for each tour and mail order only. 😎

PJHOOKEM

Damn... guess I'm moving up top for my shows. 

JF116983

Thank you Ten Club, we appreciate all your hard work!

A message from Ten Club We are sending a note to all Ten Club reserved seat ticket holders.  We apologize for the confusion and extra time it has taken to complete Ten Club’s presale. What we initially believed to be one issue affecting five shows turned out to be two separate issues - one originating from Ticketmaster and the second from Ten Club - affecting Ten Club seniority-based seating assignments across all nine shows. This had no impact on who got tickets, but did affect where those ticket holders’ seats were assigned. Based on this updated information, we now know the first attempt to fix these issues wasn’t sufficient. We remain fully committed to making things right.  In the coming days, Ten Club and Ticketmaster will be working on a solution to reassign seats to their final proper seniority based order. For some of you this will be a second reassignment. Tickets will not show in your Ticketmaster account until all seating assignments are finalized. You’ll be notified of any changes to your seating assignment in the next week. You will not lose your tickets and Friday’s Verified Fan on sale will not impact your seats.  We also want to address fan frustration about Ten Club tickets being located in higher levels of the venues compared to prior tours. We are committed to getting more inventory into the hands of Ten Club members and the only way to add more tickets is to go higher up. As a result of this additional inventory, we were able to allocate more tickets to Ten Club members than on any previous arena tour.  We want to reassure you that if you received an email confirmation, you have tickets to the show. We apologize that you may not know exactly where your seats will be located yet.  We are grateful for the Ten Club community and striving to do our best for you. Thank you for your patience.  Ten Club

iamloco724

So are they re doing Chicago again also?? 

Abe Froman

This is fantastic!  Thank you 10c!  I have been very critical of how this all went down and very much appreciate 10c issuing a statement and trying again to make things right. 👏🏼 

BraceYourSelf

It would be great if they can figure out a way to do reissues without hitting the credit cards over and over again.

Gibson

Class act. They messed up and owned up to it. There’s always going to be upset people, but I can’t think of many other bands and their crews that would rectify this type of issue. 

KM73780

TicketMaster is garbage 

BLACK35

Gibson said:

Class act. They messed up and owned up to it. There’s always going to be upset people, but I can’t think of many other bands and their crews that would rectify this type of issue. 

Bang on. Good on 10C 

LV129547

Brisk. said:

Anyone could score a 300 section ticket on a TM sale though.

Exactly

LV129547

beatthediese said:

Brisk. said:

Anyone could score a 300 section ticket on a TM sale though.

Exactly, I'm all about there being more Ten Club seats but the whole point of being in the club for me is to get priority seating. Could have scored nose bleeds with the general on-sale. 

agreed.  and you can't even sell these.

Discopij

It's absolutely thing right thing to do to make sure seniority is handled correctly.

That said, it doesn't solve the problem that people are paying the same price for by far the worst seats they've even gotten from 10C because of the PJ Premium garbage.  Corner nosebleeds for $325 for a 20-year member is not a solution.

If we're stuck with an allocation that includes vastly different quality of seats (much greater than before) then the prices should reflect it ... and that includes increasing the prices for the best seats.  Double the prices for top tier and cut the prices for the worst seats in half ... and let people decide for themselves which seats they are willing to pay for.

iamloco724

Is anyone going to let us know if they're going to actually recharge everyone again? Because that's a whole other disaster 

ctu2fan

Kudos to Ten Club being transparent and trying to make things right.  These were the 2 worst nosebleed seats in all my years in 10C! 🤞🏻that better seat assignments based on seniority can be resolved.  Way better than the 💩show with U2 @ The Sphere fiascos. We all know what it is like to be shut out, or worse yet, get crappier seats as longtime fans.

Who at Ticketmaster thought they could handle these 2 bands in the same week with Fan Club pre-sales, Verified Fan and additional shows added??!!  PJ and U2 have a lot of fans that love both bands!  No foresight at all!  Just money hungry corporations. 😡

JF116983

schaefferlax said:

So TX shows will be impacted too? Huge bummer if so. 

All shows so yes I did notice I got some pretty bad seats compared to what I normally get so this explains it.

Abe Froman

Thank you 10c!!!!!  Thanks for the transparency, communication and trying to make things right. It is VERY MUCH APPRECIATED!  👏🏼 

JF116983

Thank you TC u guys rock.

atruantfindshome

Just remove a couple seated sections on the floor and give everyone GA, problem solved. 

Mr. Fixer

iamloco724 said:

Is anyone going to let us know if they're going to actually recharge everyone again? Because that's a whole other disaster 

I hope not, lol.  Even though a refund would eventually go through, it takes a bit for the bank to process it.  I don't need close to $1,000 taken out of my checking account for 1 pair of tickets, lol.