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Ten Club Presale Update

SeaSea Posts: 2,752
edited May 4 in The Porch
Ten Club Presale Update

News April 27 2023

We are sending a note to all Ten Club reserved seat ticket holders. 

We apologize for the confusion and extra time it has taken to complete Ten Club’s presale. What we initially believed to be one issue affecting five shows turned out to be two separate issues - one originating from Ticketmaster and the second from Ten Club - affecting Ten Club seniority-based seating assignments across all nine shows. This had no impact on who got tickets, but did affect where those ticket holders’ seats were assigned. Based on this updated information, we now know the first attempt to fix these issues wasn’t sufficient. We remain fully committed to making things right. 

In the coming days, Ten Club and Ticketmaster will be working on a solution to reassign seats to their final proper seniority based order. For some of you this will be a second reassignment. Tickets will not show in your Ticketmaster account until all seating assignments are finalized. You’ll be notified of any changes to your seating assignment in the next week. You will not lose your tickets and Friday’s Verified Fan on sale will not impact your seats. 

We also want to address fan frustration about Ten Club tickets being located in higher levels of the venues compared to prior tours. We are committed to getting more inventory into the hands of Ten Club members and the only way to add more tickets is to go higher up. As a result of this additional inventory, we were able to allocate more tickets to Ten Club members than on any previous arena tour. 

We want to reassure you that if you received an email confirmation, you have tickets to the show. We apologize that you may not know exactly where your seats will be located yet. 

We are grateful for the Ten Club community and striving to do our best for you. Thank you for your patience. 

Ten Club




Post edited by Sea on
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Comments

  • schaefferlaxschaefferlax Posts: 66
    So TX shows will be impacted too? Huge bummer if so. 
  • JimmyVJimmyV Posts: 18,060
    Thank you for the update. Can you confirm that we will not be charged again when our seats are reassigned?
    ___________________________________________

    "...I changed by not changing at all..."
  • Brisk.Brisk. Posts: 11,459
    Anyone could score a 300 section ticket on a TM sale though.
  • PJNBPJNB Posts: 11,927
    edited April 27
    Thanks for the update we appreciate the effort to correct things.Can you go into more detail why priority was so messed up this lotto as well? There are plenty of cases of people losing their first picks while other won the same show as their second or seventh.
    PJ
    2013 Worcester 1 & 2
    2016 Quebec, Toronto 2, Fenway 1&2, Wrigley 2
    2018 Prague, Krakow, Berlin, Seattle 2, Wrigley 2, Fenway 1&2 
    2021 Encore 1&2
    2022 Fresno, Sacramento, Vegas, Vienna, Prague, Amsterdam 1, Amsterdam 2, Quebec City, Ottawa, Hamilton, Toronto, New York City

    EV
    2017 Firenze, Taormina 1 & 2
  • josevolutionjosevolution Posts: 27,038
    Whoa thanks 10C really hoping this can finally get worked out correctly! 
    jesus greets me looks just like me ....
  • Alpine BoundAlpine Bound Posts: 1,799
    edited April 27
    Can you confirm which 5 shows are impacted and which ones are not? I could assume its Chicago, Minny and Deer Creek, but I'd prefer to get a concrete answer.

    Or are you saying this is ALL shows? Wowza
    Post edited by Alpine Bound on
  • schaefferlaxschaefferlax Posts: 66
    Alpine Bound said:
    Can you confirm which 5 shows are impacted and which ones are not? I could assume its Chicago, Minny and Deer Creek, but I'd prefer to get a concrete answer.
    OP said it impacted all 9 shows so seems like reassignment is likely for all reserved tix
  • cutzcutz Posts: 11,077
    Yes, THANKS 10C for the update.
  • Gern BlanstenGern Blansten Posts: 16,292
    Thank you....now everyone can shut up
    Remember the Thomas Nine !! (10/02/2018)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Chicago; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
  • EraserheadEraserhead Posts: 2,738
    Gern Blansten said:
    Thank you....now everyone can shut up

    I like your optimism!
    Manchester 04.06.00, Leeds 25.08.06, Wembley 18.06.07, Dusseldorf 21.06.07, Shepherds Bush 11.08.09, Manchester 17.08.09, Adelaide 17.11.09, Melbourne 20.11.09, Sydney 22.11.09, Brisbane 25.11.09, MSG1 20.05.10, MSG2 21.05.10, Dublin 22.06.10, Belfast 23.06.10, London 25.06.10, Long Beach 06.07.11 (EV), Los Angeles 08.07.11 (EV), Toronto 11.09.11, Toronto 12.09.11, Ottawa 14.09.11, Hamilton 14.09.11, Manchester 20.06.12, Manchester 21.06.12, Amsterdam 26.06.2012, Amsterdam 27.06.2012, Berlin 04.07.12, Berlin 05.07.12, Stockholm 07.07.12, Oslo 09.07.12, Copenhagen 10.07.12, Manchester 28.07.12 (EV), Brooklyn 18.10.13, Brooklyn 19.10.13, Philly 21.10.13, Philly 22.10.13, San Diego 21.11.13, LA 23.11.13, LA 24.11.13, Oakland 26.11.13, Portland 29.11.13, Spokane 30.11.13, Calgary 02.12.13, Vancouver 04.12.13, Seattle 06.12.13, Trieste 22.06.14, Vienna 25.06.14, Berlin 26.06.14, Stockholm 28.06.14, Leeds 08.07.14, Philly 28.04.16, Philly 28.04.16, MSG1 01.05.16, MSG2 02.05.16
  • josevolutionjosevolution Posts: 27,038
    Gern Blansten said:
    Thank you....now everyone can shut up
    🤐 
    jesus greets me looks just like me ....
  • baldog27baldog27 Posts: 142
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
  • elvistheking44elvistheking44 Posts: 4,045
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.
    So? 
  • Alpine BoundAlpine Bound Posts: 1,799
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    cosigned
  • Hawk123Hawk123 Posts: 1,884
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    Mistakes happened and are being fixed. You really think people need to lose their jobs over this?
  • jdopjjdopj Posts: 617
    Thank you!!
  • baldog27baldog27 Posts: 142
    edited April 27
    Hawk123 said:
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    Mistakes happened and are being fixed. You really think people need to lose their jobs over this?
    YES. We deserve so much better. Stop apologizing for them. It literally is their job. 
    Post edited by baldog27 on
  • AmishGuy91AmishGuy91 Posts: 804
    Thank you for being transparent and correcting the mistake
  • Franklin Delano BluthFranklin Delano Bluth Posts: 512
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.

    Wouldn’t be a bad PR move to offer refunds to those in the 300 level considering how badly this process has gone.
  • Brisk.Brisk. Posts: 11,459
    elvistheking44 said:
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.
    So? 
    Why do I need to pay a yearly additional privledge for nosebleed seats?
  • RE4790RE4790 Posts: 779
    edited April 27
     
  • mcatakemcatake Posts: 88
    Thank you!!!!
  • GlowGirlGlowGirl Posts: 8,093
    RE4790 said:
     
    I don't. I think mine will get worse.

  • 100 Pacer100 Pacer Posts: 8,014
    Well done.
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Noblesville, Austin X2
  • TheKricketTheKricket Posts: 115
    All gruff aside - thanks for an update.  Hopeful things might be made right.
    1995.07.09 - 1995.07.11 - 1998.06.27 - 1998.06.29 - 2000.10.08 - 2000.10.09 - 2003.06.18 - 2003.06.21 - 2006.05.16 - 2006.05.17 - 2006.06.30 - 2007.08.05 - 2008.08.21 (ev solo) - 2009.08.24 - 2011.06.28 (ev solo) - 2011.09.03 - 2013.07.19 - 2016.08.22 - 2018.08.18 - 2022.02.09 (ev w/ earthlings)
  • iOnlyownMymindiOnlyownMymind Posts: 2,232
    Looking forward to my seats getting worse a second time....but at least it sounds like they'll fix the low numbers that are stuck in the rafters. 
  • theebradnesstheebradness Posts: 244
    Does this effect my lawn seats at Deer Creek? /s
    Lollapalooza 1992 Mansfield MA
    STL 2014
    Wrigley Aug 20th 2016
    St Louis 2022

    I'm a lucky man to count on both hands the ones I love.
  • JK274975JK274975 Posts: 6
    This is ridiculous....
  • mcgruff10mcgruff10 Posts: 27,109
    Thank you for the transparency.   😊
    I'll ride the wave where it takes me......
  • bklee0bklee0 Posts: 6
    That's great for people with reserved seats. Does not do much for the once confirmed seats I had, the $645 of charges on my credit card and no tickets to show for it.
This discussion has been closed.