Ten Club Presale Update

Sea
Sea Posts: 3,136
edited May 2023 in The Porch
Ten Club Presale Update

News April 27 2023

We are sending a note to all Ten Club reserved seat ticket holders. 

We apologize for the confusion and extra time it has taken to complete Ten Club’s presale. What we initially believed to be one issue affecting five shows turned out to be two separate issues - one originating from Ticketmaster and the second from Ten Club - affecting Ten Club seniority-based seating assignments across all nine shows. This had no impact on who got tickets, but did affect where those ticket holders’ seats were assigned. Based on this updated information, we now know the first attempt to fix these issues wasn’t sufficient. We remain fully committed to making things right. 

In the coming days, Ten Club and Ticketmaster will be working on a solution to reassign seats to their final proper seniority based order. For some of you this will be a second reassignment. Tickets will not show in your Ticketmaster account until all seating assignments are finalized. You’ll be notified of any changes to your seating assignment in the next week. You will not lose your tickets and Friday’s Verified Fan on sale will not impact your seats. 

We also want to address fan frustration about Ten Club tickets being located in higher levels of the venues compared to prior tours. We are committed to getting more inventory into the hands of Ten Club members and the only way to add more tickets is to go higher up. As a result of this additional inventory, we were able to allocate more tickets to Ten Club members than on any previous arena tour. 

We want to reassure you that if you received an email confirmation, you have tickets to the show. We apologize that you may not know exactly where your seats will be located yet. 

We are grateful for the Ten Club community and striving to do our best for you. Thank you for your patience. 

Ten Club




Post edited by Sea on
«134567…15

Comments

  • schaefferlax
    schaefferlax Posts: 467
    So TX shows will be impacted too? Huge bummer if so. 
    Wrigley 7/19/2013
    Philadelphia 10/22/2013
    Baltimore 10/27/2013
    Hampton 4/18/2016
    Ft. Worth 9/13/2023
    Ft. Worth 9/15/2023
    Wrigley 8/31/2024
    Baltimore 9/12/2024
    Fenway 9/15/2024
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,605
    Thank you for the update. Can you confirm that we will not be charged again when our seats are reassigned?
    ___________________________________________

    "...I changed by not changing at all..."
  • Brisk.
    Brisk. Posts: 11,581
    Anyone could score a 300 section ticket on a TM sale though.
  • PJNB
    PJNB Posts: 13,890
    edited April 2023
    Thanks for the update we appreciate the effort to correct things.Can you go into more detail why priority was so messed up this lotto as well? There are plenty of cases of people losing their first picks while other won the same show as their second or seventh.
  • josevolution
    josevolution Posts: 31,812
    Whoa thanks 10C really hoping this can finally get worked out correctly! 
    jesus greets me looks just like me ....
  • Alpine Bound
    Alpine Bound Posts: 1,809
    edited April 2023
    Can you confirm which 5 shows are impacted and which ones are not? I could assume its Chicago, Minny and Deer Creek, but I'd prefer to get a concrete answer.

    Or are you saying this is ALL shows? Wowza
    Post edited by Alpine Bound on
  • schaefferlax
    schaefferlax Posts: 467
    Alpine Bound said:
    Can you confirm which 5 shows are impacted and which ones are not? I could assume its Chicago, Minny and Deer Creek, but I'd prefer to get a concrete answer.
    OP said it impacted all 9 shows so seems like reassignment is likely for all reserved tix
    Wrigley 7/19/2013
    Philadelphia 10/22/2013
    Baltimore 10/27/2013
    Hampton 4/18/2016
    Ft. Worth 9/13/2023
    Ft. Worth 9/15/2023
    Wrigley 8/31/2024
    Baltimore 9/12/2024
    Fenway 9/15/2024
  • cutz
    cutz Posts: 12,293
    Yes, THANKS 10C for the update.
  • Gern Blansten
    Gern Blansten Mar-A-Lago Posts: 22,473
    Thank you....now everyone can shut up
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana; 2025: Pitt1, Pitt2
  • Eraserhead
    Eraserhead Stoke-on-Trent Posts: 2,981
    Gern Blansten said:
    Thank you....now everyone can shut up

    I like your optimism!
    Manchester 04.06.00, Leeds 25.08.06, Wembley 18.06.07, Dusseldorf 21.06.07, Shepherds Bush 11.08.09, Manchester 17.08.09, Adelaide 17.11.09, Melbourne 20.11.09, Sydney 22.11.09, Brisbane 25.11.09, MSG1 20.05.10, MSG2 21.05.10, Dublin 22.06.10, Belfast 23.06.10, London 25.06.10, Long Beach 06.07.11 (EV), Los Angeles 08.07.11 (EV), Toronto 11.09.11, Toronto 12.09.11, Ottawa 14.09.11, Hamilton 14.09.11, Manchester 20.06.12, Manchester 21.06.12, Amsterdam 26.06.2012, Amsterdam 27.06.2012, Berlin 04.07.12, Berlin 05.07.12, Stockholm 07.07.12, Oslo 09.07.12, Copenhagen 10.07.12, Manchester 28.07.12 (EV), Brooklyn 18.10.13, Brooklyn 19.10.13, Philly 21.10.13, Philly 22.10.13, San Diego 21.11.13, LA 23.11.13, LA 24.11.13, Oakland 26.11.13, Portland 29.11.13, Spokane 30.11.13, Calgary 02.12.13, Vancouver 04.12.13, Seattle 06.12.13, Trieste 22.06.14, Vienna 25.06.14, Berlin 26.06.14, Stockholm 28.06.14, Leeds 08.07.14, Philly 28.04.16, Philly 28.04.16, MSG1 01.05.16, MSG2 02.05.16
  • josevolution
    josevolution Posts: 31,812
    Gern Blansten said:
    Thank you....now everyone can shut up
    🤐 
    jesus greets me looks just like me ....
  • baldog27
    baldog27 Posts: 183
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
  • elvistheking44
    elvistheking44 Posts: 4,547
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.
    So? 
  • Alpine Bound
    Alpine Bound Posts: 1,809
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    cosigned
  • Hawk123
    Hawk123 Posts: 2,369
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    Mistakes happened and are being fixed. You really think people need to lose their jobs over this?
  • jdopj
    jdopj Posts: 772
    Thank you!!
  • baldog27
    baldog27 Posts: 183
    edited April 2023
    Hawk123 said:
    baldog27 said:
    I would much rather keep my seats now if it guaranteed the Band found new management for next year
    Mistakes happened and are being fixed. You really think people need to lose their jobs over this?
    YES. We deserve so much better. Stop apologizing for them. It literally is their job. 
    Post edited by baldog27 on
  • AmishGuy91
    AmishGuy91 Posts: 835
    Thank you for being transparent and correcting the mistake
  • Franklin Delano Bluth
    Franklin Delano Bluth Posts: 541
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.

    Wouldn’t be a bad PR move to offer refunds to those in the 300 level considering how badly this process has gone.
  • Brisk.
    Brisk. Posts: 11,581
    elvistheking44 said:
    Brisk. said:
    Anyone could score a 300 section ticket on a TM sale though.
    So? 
    Why do I need to pay a yearly additional privledge for nosebleed seats?
This discussion has been closed.

Categories