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  • chrisdatzchrisdatz Posts: 2
    Indifference71 said:
    JimmyV said:
    I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation. 
    Yep.  No email.  No refund.  Nothing.  But not surprising at all with how 10c is run these days.
    Same...Incredible how poorly this was handled.  No refund email, but the newsletter says we all got one?  Ticketmaster doesn't even pick up the phone.  I'm going to fight to get that $244 back and do a really late credit card clawback if I can.
  • rictus58rictus58 Posts: 53
    Ledbetterman10 said:
    Can someone that bought Baltimore tickets let me know what their credit card statement lists the purchase as? 
    "Ticketstoday*Pearl Jam 800-594-8499 VA"
  • Weston1283Weston1283 Fredericksburg, VA Posts: 4,955
    chrisdatz said:
    Indifference71 said:
    JimmyV said:
    I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation. 
    Yep.  No email.  No refund.  Nothing.  But not surprising at all with how 10c is run these days.
    Same...Incredible how poorly this was handled.  No refund email, but the newsletter says we all got one?  Ticketmaster doesn't even pick up the phone.  I'm going to fight to get that $244 back and do a really late credit card clawback if I can.
    I wouldn't worry.  I think itll show up just fine sometime in the next 30 days.  Ticketmaster customer service has been horrible since the pandemic started, but the refund process is pretty automated.  
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  • dopazzdopazz Posts: 74
    Ledbetterman10 said:
    Can someone that bought Baltimore tickets let me know what their credit card statement lists the purchase as? 
    I got them through Ten Club.

    Main charge:
    01/18/20
    TICKETSTODAY*PEARL JAM Ticketstoday LL
    CROZET VA
    800-594-8499
    $244.00

    Commemorative tickets:
    01/23/20
    TICKETSTODAY*PEARL JAM Ticketstoday LL
    CROZET VA
    800-594-8499
    $10.00

  • Ledbetterman10Ledbetterman10 Posts: 16,941
    rictus58 said:
    Ledbetterman10 said:
    Can someone that bought Baltimore tickets let me know what their credit card statement lists the purchase as? 
    "Ticketstoday*Pearl Jam 800-594-8499 VA"

    dopazz said:
    Ledbetterman10 said:
    Can someone that bought Baltimore tickets let me know what their credit card statement lists the purchase as? 
    I got them through Ten Club.

    Main charge:
    01/18/20
    TICKETSTODAY*PEARL JAM Ticketstoday LL
    CROZET VA
    800-594-8499
    $244.00

    Commemorative tickets:
    01/23/20
    TICKETSTODAY*PEARL JAM Ticketstoday LL
    CROZET VA
    800-594-8499
    $10.00


    Thanks guys. Now I'll at least know what to search for as I go back two years in my credit card statements. 
    2000: Camden 1, 2003: Philly, State College, Camden 1, MSG 2, Hershey, 2004: Reading, 2005: Philly, 2006: Camden 1, 2, East Rutherford 1, 2007: Lollapalooza, 2008: Camden 1, Washington D.C., MSG 1, 2, 2009: Philly 1, 2, 3, 4, 2010: Bristol, MSG 2, 2011: PJ20 1, 2, 2012: Made In America, 2013: Brooklyn 2, Philly 2, 2014: Denver, 2015: Global Citizen Festival, 2016: Philly 2, Fenway 1, 2018: Fenway 1, 2, 2021: Sea. Hear. Now. 2022: Camden, 2024: Philly 2

    Pearl Jam bootlegs:
    http://wegotshit.blogspot.com
  • mpedonempedone 540xxx - Manchester, NH Posts: 1,961
    Ledbetterman10 said:
    Can someone that bought Baltimore tickets let me know what their credit card statement lists the purchase as? 
    My 10 Club tickets (Toronto, Nashville) showed up as "Ticketstoday*Pearl Jam". My F2F tickets (Baltimore, St Louis) showed up as "Ticketmaster"
    "I'm a lucky man, to count on both hands the [shows I've done]. Some folks just have one, others they got none..."

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  • Ledbetterman10Ledbetterman10 Posts: 16,941
    Okay so I called my credit card company. I purchased the tickets in January 2020, and wouldn't you know it, that credit card expired the following month and I got a new one. The representative said it won't be an issue though. She said they'll refund to the old card, but it'll still credited to my account. So no issues.....hopefully lol
    2000: Camden 1, 2003: Philly, State College, Camden 1, MSG 2, Hershey, 2004: Reading, 2005: Philly, 2006: Camden 1, 2, East Rutherford 1, 2007: Lollapalooza, 2008: Camden 1, Washington D.C., MSG 1, 2, 2009: Philly 1, 2, 3, 4, 2010: Bristol, MSG 2, 2011: PJ20 1, 2, 2012: Made In America, 2013: Brooklyn 2, Philly 2, 2014: Denver, 2015: Global Citizen Festival, 2016: Philly 2, Fenway 1, 2018: Fenway 1, 2, 2021: Sea. Hear. Now. 2022: Camden, 2024: Philly 2

    Pearl Jam bootlegs:
    http://wegotshit.blogspot.com
  • tempo_n_groovetempo_n_groove Posts: 40,540
    What also sucks is that all the newer shows are much more expensive.  These are cheap compared to prices now.
  • mpedonempedone 540xxx - Manchester, NH Posts: 1,961
    Indifference71 said:
    JimmyV said:
    I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation. 
    Yep.  No email.  No refund.  Nothing.  But not surprising at all with how 10c is run these days.

    It is legit bonkers that the members who won tickets through the lottery didn't get an e-mail from the club, even just saying the same thing as the news release. I would think that could be automated.
    "I'm a lucky man, to count on both hands the [shows I've done]. Some folks just have one, others they got none..."

    Hartford 10.02.96 | Mansfield 2 09.16.98 | Mansfield 1 08.29.00 | Mansfield 1 07.02.03 | Mansfield 3 07.11.03 | Boston 2 05.25.06 | Tampa 04.11.16 | Fenway 1 08.05.16 | Fenway 2 08.07.16 | Fenway 1 09.02.18 | Fenway 2 09.04.18 | Baltimore 03.28.20 | Hamilton 09.06.22 | Toronto 09.08.22 | Nashville 09.16.22 | St Louis 09.18.22 | Baltimore 09.12.24 | Fenway 1 09.15.24 | Fenway 2 09.17.24

    "He made the deal with the devil, we get to play with him.
    He goes to hell, of course. We're going to heaven."
  • JimmyVJimmyV Boston's MetroWest Posts: 19,339
    mpedone said:
    Indifference71 said:
    JimmyV said:
    I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation. 
    Yep.  No email.  No refund.  Nothing.  But not surprising at all with how 10c is run these days.

    It is legit bonkers that the members who won tickets through the lottery didn't get an e-mail from the club, even just saying the same thing as the news release. I would think that could be automated.
    They didn't even start a thread here in the forum. 
    ___________________________________________

    "...I changed by not changing at all..."
  • reyrey Monmouth County, NJ Posts: 284
    Has anyone actually gotten an email with refund information from Ticketmaster??
  • JimmyVJimmyV Boston's MetroWest Posts: 19,339
    rey said:
    Has anyone actually gotten an email with refund information from Ticketmaster??
    A few pages ago someone said they did but their tickets were f2f. I don't think anyone who won 10c's lottery has received anything. 
    ___________________________________________

    "...I changed by not changing at all..."
  • JimmyVJimmyV Boston's MetroWest Posts: 19,339
    JimmyV said:
    I feel like this going to become a hot potato between 10c and TM. 
    Still feel this way. 
    ___________________________________________

    "...I changed by not changing at all..."
  • TravelarTravelar Kalamazoo, USA Posts: 3,413
    Still nothing, which isn't surprising. Before spending time on tracking things down, I think I'm going to sit back for a week or two and see if things catch up. I feel like for some reason that this is a very manual process on the back-end and that's going to take a month for them to process an entire arena's worth of refunds. 
  • reyrey Monmouth County, NJ Posts: 284
    I had sent an email to Ticketstoday (yesteday, ironically) and asked what happens if the credit card used for purchase has expired.  I just received the below response.  The first part is interesting because it seems to indicate that their systems still show the event as postponed (and not cancelled yet).  



    Order details indicate this event has been postponed. New date TBD, however if this event is canceled refunds are issues out automatically. at this time the event is still postponed,
    We ask for your patience at this time while we wait for our systems to update.

    Due to our refund policy, refunds have to be made to the credit card tied to the order, if the card has expired the refund would go to the account tied to it. If the account has been closed, then we would need to wait for the bounce to get back to us, at which point a member of our team will reach out with more information. 

    Feel free to contact us again should you have any additional questions or concerns. Have a great day.
    Thank you,
    Louis  ZRT337
    TicketsToday Customer Service Department
  • Beachman44Beachman44 Swedesboro, NJ Posts: 176
    Got the same canned line from Louis. This sure is poorly handled by many parties.

    Hello, Jon.
    Thank you for reaching out to us today, we apologize for the delayed response. We are happy to address your concerns.



    Order details indicate this event has been postponed. New date TBD, however if this event is canceled refunds are issues out automatically. at this time the event is still postponed,

    We ask for your patience at this time while we wait for our systems to update.

    Feel free to contact us again should you have any additional questions or concerns. Have a great day.
    Thank you,
    Louis  ZRT337
    TicketsToday Customer Service Department
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  • Indifference71Indifference71 Chicago Posts: 14,874
    This refund process is going to be a complete clusterfuck.  
  • pulling69pulling69 KBTL Posts: 987
    I got the same BS reply from TicketsToday as well, no email...I can't even remember which CC I used and I went back to look at statements online and some only go back 2 years, so 1 month after the charges hit the card in January....
    "Populated with every reject and cutthroat from Bombay to Calcutta. It's worse than Detroit."
  • LostpawnLostpawn Posts: 414
    Ledbetterman10 said:
    rhinomagic said:
    Ledbetterman10 said:
    bobasfeet said:
    Long time fan club member here & also coming from someone in “the business”…

     I have to say I’m dumbfounded the booking agent for the band did not come up with a alternative site and/or band Managment etc didn’t come up with a plan to appease the 10c fans being affected by this. My only hope is they add a Baltimore/ DC area show and make sure all of us that had won 10c Baltimore lottery (that are able to attend) secure tickets. Something needs to and must be done.  
    They don't give a shit anymore about stuff like that. 
    This is the truth. Can confirm as a Raleigh 2016 ticket holder.
    You’re the second person to give this response. Man, I would’ve been so livid if I had tickets to that Raleigh show. 
    Different situation, but my wife was at an Elton John show in Orlando earlier in his farewell tour. They cancelled the show after it was supposed to have begun. Talk about a stomach punch. Ugh. 
  • Indifference71Indifference71 Chicago Posts: 14,874
    Ledbetterman10 said:
    rhinomagic said:
    Ledbetterman10 said:
    bobasfeet said:
    Long time fan club member here & also coming from someone in “the business”…

     I have to say I’m dumbfounded the booking agent for the band did not come up with a alternative site and/or band Managment etc didn’t come up with a plan to appease the 10c fans being affected by this. My only hope is they add a Baltimore/ DC area show and make sure all of us that had won 10c Baltimore lottery (that are able to attend) secure tickets. Something needs to and must be done.  
    They don't give a shit anymore about stuff like that. 
    This is the truth. Can confirm as a Raleigh 2016 ticket holder.
    You’re the second person to give this response. Man, I would’ve been so livid if I had tickets to that Raleigh show. 
    Had GA for Raleigh for first time ever and then they cancelled it right before the Hampton show we were at....that was a major bummer.  I assume I'll get first dibs for tickets if they ever play Raleigh or Baltimore again, right???  LOL.
  • JimmyVJimmyV Boston's MetroWest Posts: 19,339
    I've gotten a canned response from Ticketstoday and no response at all from 10c. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Beachman44Beachman44 Swedesboro, NJ Posts: 176
    JimmyV said:
    I've gotten a canned response from Ticketstoday and no response at all from 10c. 
    Same here. No response from 10C.
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  • dopazzdopazz Posts: 74
    I just received this plaintext email from TicketsToday:

    Thank you for your order. We have refunded the following to the credit card used when you placed your order (receipt# 12345678):

    Pearl Jam, Sat Mar 28 2020 07:30 PM

    $244.00 Total amount refunded

    Your credit card has been refunded. Please allow up to 48 business hours for the transaction to appear on your account.
    No direct communication about WHY my tickets have been refunded.  WTF tenclub...
  • RKREKRKREK Poway, CA Posts: 104
    I just received an email from tickets today that my refund has been applied to my card of payment and it should show within 48 hours.  Now to wait and see which credit card it goes back to as I can’t remember.
  • bobasfeetbobasfeet Posts: 1,168
    i just got an email as well. 
  • HesCalledDyerHesCalledDyer Maryland Posts: 16,456
    Just got the Ticketstoday email.  Unfortunately, the card I used at the time is no longer valid. Ughh, fuckity fuckfuck fuck.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24
  • PJNBPJNB Posts: 13,595
    edited February 2022
    HesCalledDyer said:
    Just got the Ticketstoday email.  Unfortunately, the card I used at the time is no longer valid. Ughh, fuckity fuckfuck fuck.
    Pretty sure it will go to your account that the no longer valid CC was tied to.  If that account is closed it will bounce back to them and they will email you finding another way to get the money to you. 
  • KM73780KM73780 Posts: 1,131
    I’m glad I got an email from Ticketmaster about buying Earthling CDs for a discounted price but not an email about a Baltimore refund.  
  • HesCalledDyerHesCalledDyer Maryland Posts: 16,456
    PJNB said:
    HesCalledDyer said:
    Just got the Ticketstoday email.  Unfortunately, the card I used at the time is no longer valid. Ughh, fuckity fuckfuck fuck.
    Pretty sure it will go to your account that the no longer valid CC was tied to.  If that account is closed it will bounce back to them and they will email you finding another way to get the money to you. 
    Cool deal. Yeah, I just emailed them to see if there was anything I needed to do given the situation. I'm not in a hurry for the money or anything, it's just aggravating.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24
  • RS151862RS151862 Pittsburgh, PA Posts: 2,685
    Just got the email also.. oh well, still have Apollo tickets please don’t cancel that. 
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