I just looked in the tickets section of my account on the Pearl Jam website and my Baltimore tickets are not shown. I did find the following to be interesting regarding refunds for Ten Club tix for the rescheduled European tour dates:
Due to the length of time that has passed since your card was originally charged, we are not able to offer a refund back to cards. Instead all refunds must be processed via bank transfer using this refund system.
I've seen that language about the bank transfer before, too. Hoping we won't need to do that for US shows. We SHOULDN'T need to since F2F people are being told to sit tight while refunds are processed back to their credit cards.
Your tickets won't show up in your 10c account since these sales went through TM. They should be visible via the Ticketmaster App.
Before today my Balt tix were visible for 2 years, including yesterday, it said cancelled. Today, nothing there. So I don’t even have my order number any more if I need it for a refund. I have a feeling I’m eating the tickets
You should be able to find your order number in an email form Ticketstoday - a Ticketmaster company <tenclubsupport@ticketmaster.com> dated 1/31/2020 that will include the order #/
I found my order number on the email and I found that I had ordered commemorative tickets for $10 alsol. I would assume this will get refunded as well!
I just looked in the tickets section of my account on the Pearl Jam website and my Baltimore tickets are not shown. I did find the following to be interesting regarding refunds for Ten Club tix for the rescheduled European tour dates:
Due to the length of time that has passed since your card was originally charged, we are not able to offer a refund back to cards. Instead all refunds must be processed via bank transfer using this refund system.
I've seen that language about the bank transfer before, too. Hoping we won't need to do that for US shows. We SHOULDN'T need to since F2F people are being told to sit tight while refunds are processed back to their credit cards.
Your tickets won't show up in your 10c account since these sales went through TM. They should be visible via the Ticketmaster App.
Before today my Balt tix were visible for 2 years, including yesterday, it said cancelled. Today, nothing there. So I don’t even have my order number any more if I need it for a refund. I have a feeling I’m eating the tickets
You should be able to find your order number in an email form Ticketstoday - a Ticketmaster company <tenclubsupport@ticketmaster.com> dated 1/31/2020 that will include the order #/
Thanks for reaching out and we apologize that your event was cancelled. However, for cancelled events, refunds will be issued automatically by the client representative for the event. Once the order has been cancelled, you will receive an email notification letting you know a refund was issued. We apologize for the inconvenience and thank you for your patience at this time.
Should you have additional questions or concerns, please don't hesitate to contact us.
I just looked in the tickets section of my account on the Pearl Jam website and my Baltimore tickets are not shown. I did find the following to be interesting regarding refunds for Ten Club tix for the rescheduled European tour dates:
Due to the length of time that has passed since your card was originally charged, we are not able to offer a refund back to cards. Instead all refunds must be processed via bank transfer using this refund system.
I've seen that language about the bank transfer before, too. Hoping we won't need to do that for US shows. We SHOULDN'T need to since F2F people are being told to sit tight while refunds are processed back to their credit cards.
Your tickets won't show up in your 10c account since these sales went through TM. They should be visible via the Ticketmaster App.
Before today my Balt tix were visible for 2 years, including yesterday, it said cancelled. Today, nothing there. So I don’t even have my order number any more if I need it for a refund. I have a feeling I’m eating the tickets
If you still have it, look for the confirmation email. My sister couldn't remember which card she used to buy them, and she found the confirmation email and it listed the last 4 digits, the order number, etc. I think she said the email was dated January 23, 2020 - if that helps.
What was the cost for tix and commemorative tickets? I’ll look it up but my refund better be correct to the penny.
$244 for the tix. $10 for the commemorative tix.
I asked about the commemorative tickets and what happens if you closed your credit card when I emailed tenclubsupport and this was the response:
Thanks for reaching out and we apologize that your event was cancelled. However, for cancelled events, refunds will be issued automatically by the client representative for the event. Once the order has been cancelled, you will receive an email notification letting you know a refund was issued. Any commemorative ticket orders will automatically be cancelled a week after the order has been refunded. We apologize for the inconvenience and thank you for your patience at this time.
The funds will still be sent to the original account the card was attached to even if the card has been replaced. If the entire account has been closed out, you will have to reach out to the financial institution that you use to have the account with for further assistance.
Sounds like we'll get a $244 refund, then a bit later we'll get a $10 refund. And if you don't have that credit card anymore Ticketmaster is still gonna give your refund to the credit card company and it is up to you to contact them and get your cash.
Long time fan club member here & also coming from someone in “the business”…
I have to say I’m dumbfounded the booking agent for the band did not come up with a alternative site and/or band Managment etc didn’t come up with a plan to appease the 10c fans being affected by this. My only hope is they add a Baltimore/ DC area show and make sure all of us that had won 10c Baltimore lottery (that are able to attend) secure tickets. Something needs to and must be done.
They don't give a shit anymore about stuff like that.
This is the truth. Can confirm as a Raleigh 2016 ticket holder.
Memphis 1994 New Orleans 1995 Fort Lauderdale 1996 Atlanta & Birmingham 1998 New Orleans 2000 Tampa 2003 Kissimmee 2004 New York City (x 2) 2008 East Troy (x 2) 2011 Chicago & New Orleans 2013 Hampton, Raleigh, Boston 2016 Baltimore2020 Louisville 2022 Philadelphia & Baltimore 2024
Long time fan club member here & also coming from someone in “the business”…
I have to say I’m dumbfounded the booking agent for the band did not come up with a alternative site and/or band Managment etc didn’t come up with a plan to appease the 10c fans being affected by this. My only hope is they add a Baltimore/ DC area show and make sure all of us that had won 10c Baltimore lottery (that are able to attend) secure tickets. Something needs to and must be done.
They don't give a shit anymore about stuff like that.
This is the truth. Can confirm as a Raleigh 2016 ticket holder.
You’re the second person to give this response. Man, I would’ve been so livid if I had tickets to that Raleigh show.
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
I definitely have not received any sort of email regarding Baltimore. Only thing I have seen is the post in the News section from PJ's website
2010: Cleveland 2012: Atlanta 2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II 2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver 2015: New York City 2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco 2017: Ohana Fest (EV) 2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II 2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2 2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver 2023: St. Paul II 2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
Yeah I didn't an email either.
Strangely, the tickets are no longer in "my tickets" on Ticketmaster's site, but they're still in the wallet on my iPhone.
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
Yeah I didn't an email either.
Strangely, the tickets are no longer in "my tickets" on Ticketmaster's site, but they're still in the wallet on my iPhone.
And I haven't received a refund.
Same to all 3 of the above. I'm just assuming the refund will show up sometime within the next 30 days on my credit card, but weird that they're saying an email was sent out.
2010: Cleveland 2012: Atlanta 2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II 2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver 2015: New York City 2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco 2017: Ohana Fest (EV) 2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II 2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2 2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver 2023: St. Paul II 2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
Exactly. Since they opened the door about refunds and I have not received info, I sent an email to 10C and Ticketbastard.
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
Yeah I didn't an email either.
Strangely, the tickets are no longer in "my tickets" on Ticketmaster's site, but they're still in the wallet on my iPhone.
And I haven't received a refund.
Same to all 3 of the above. I'm just assuming the refund will show up sometime within the next 30 days on my credit card, but weird that they're saying an email was sent out.
From today's newsletter. No, all ticketholders were NOT sent an email about refund information.
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future. All ticket holders were sent an email with refund information from Ticketmaster.
Yeah I didn't an email either.
Strangely, the tickets are no longer in "my tickets" on Ticketmaster's site, but they're still in the wallet on my iPhone.
And I haven't received a refund.
Same to all 3 of the above. I'm just assuming the refund will show up sometime within the next 30 days on my credit card, but weird that they're saying an email was sent out.
Yeah that's the strange part. I'm sure the refund will come. Although, I read somewhere in one of these threads that the refunds will just go back on your credit card. But that was two years ago. I'm not even sure if the card I used to buy these tickets expired since then. So now I have to back two years in my credit card statements to even find out if my current card that expires in 2023 is the one I bought the tickets with.
I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation.
___________________________________________
"...I changed by not changing at all..."
0
on2legs
Standing in the Jersey rain… Posts: 14,937
I had Brian Fallon tickets from 2020 that was rescheduled to 2021 and then cancelled outright a couple months before the show. Not unlike the Baltimore situation. Ticketmaster refunded my card within a couple days (although they said it could take up to 30 days) of the cancellation without me needing to take any action. Not to say it's not disappointing, but I don't think you have to be concerned about getting the refund.
1996: Randall's Island 2 1998: East Rutherford | MSG 1 & 2 2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel 2005: Atlantic City 1 2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV) 2009: Philadelphia 1, 2 & 4 2010: Newark | MSG 1 & 2 2011: Toronto 1 2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore 2015: Central Park 2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD) 2017: Brooklyn (RnR HOF) 2020: MSG | Asbury Park2021: Asbury Park 2022: MSG | Camden | Nashville 2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore
I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation.
I had that problem with a couple of shows i refunded last year. I have chase, they were able to give me a credit, basically send me a check, for the balance that was refunded.
From my experience, merchants can only refund to the method of original purchase, but you should be able to reach out to your bank and hopefully they can assist you
2010: Cleveland 2012: Atlanta 2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II 2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver 2015: New York City 2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco 2017: Ohana Fest (EV) 2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II 2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2 2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver 2023: St. Paul II 2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
I emailed 10c this morning. My next step is to figure out which card I used two years ago to buy these tickets. Will see if a refund ever shows up. Not that big a deal, I'm betting a refund will come, but it is just one more bit of poor handling in a poorly handled situation.
Yep. No email. No refund. Nothing. But not surprising at all with how 10c is run these days.
Comments
"...I changed by not changing at all..."
"...I changed by not changing at all..."
Thanks for reaching out and we apologize that your event was cancelled. However, for cancelled events, refunds will be issued automatically by the client representative for the event. Once the order has been cancelled, you will receive an email notification letting you know a refund was issued. We apologize for the inconvenience and thank you for your patience at this time.
Should you have additional questions or concerns, please don't hesitate to contact us.
"...I changed by not changing at all..."
"...I changed by not changing at all..."
Sounds like we'll get a $244 refund, then a bit later we'll get a $10 refund. And if you don't have that credit card anymore Ticketmaster is still gonna give your refund to the credit card company and it is up to you to contact them and get your cash.
made him ... want to be everywhere
there's a ... lot to be said for nowhere."
"...I changed by not changing at all..."
New Orleans 1995
Fort Lauderdale 1996
Atlanta & Birmingham 1998
New Orleans 2000
Tampa 2003
Kissimmee 2004
New York City (x 2) 2008
East Troy (x 2) 2011
Chicago & New Orleans 2013
Hampton, Raleigh, Boston 2016
Baltimore 2020
Louisville 2022
Philadelphia & Baltimore 2024
Pearl Jam bootlegs:
http://wegotshit.blogspot.com
We are disappointed to share that we have had to cancel the previously postponed Baltimore, MD show. The building is closing for upcoming renovations and is unable to reschedule a new date. We cannot announce any new ticketing options at this time but hope to be able to take care of fans impacted by this cancellation in the future.
All ticket holders were sent an email with refund information from Ticketmaster.
"...I changed by not changing at all..."
2012: Atlanta
2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
2015: New York City
2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
2017: Ohana Fest (EV)
2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
2023: St. Paul II
2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
Strangely, the tickets are no longer in "my tickets" on Ticketmaster's site, but they're still in the wallet on my iPhone.
And I haven't received a refund.
Pearl Jam bootlegs:
http://wegotshit.blogspot.com
2012: Atlanta
2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
2015: New York City
2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
2017: Ohana Fest (EV)
2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
2023: St. Paul II
2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
Exactly. Since they opened the door about refunds and I have not received info, I sent an email to 10C and Ticketbastard.
Pearl Jam bootlegs:
http://wegotshit.blogspot.com
"...I changed by not changing at all..."
From my experience, merchants can only refund to the method of original purchase, but you should be able to reach out to your bank and hopefully they can assist you
2012: Atlanta
2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
2015: New York City
2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
2017: Ohana Fest (EV)
2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
2023: St. Paul II
2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
Pearl Jam bootlegs:
http://wegotshit.blogspot.com