Spring Tour Panicky Questions

Veddermb

Got this message:

Thank you for shopping with Ten Club LLC. We were unable to process your order with the credit card information you provided. This could be due to a variety of reasons.

IF YOUR DELIVERY ADDRESS IS IN WA STATE, NO ACTION IS REQUIRED. THERE HAS PROBABLY BEEN AN ERROR WITH THE TAX CALCULATION TABLE. WE WILL ATTEMPT TO CHARGE YOUR CARD OVER THE NEXT BUSINESS DAY. NO ACTION IS REQUIRED AT THIS TIME. SORRY FOR THE HASSLE.

The most common reason is a discrepancy between the billing address entered on your account and the billing address that is registered to your credit card. Please check your account billing information below to ensure that it matches with that of your credit card. It is important that we hear back from you within 24 hours to correct this matter. Please reply to this email with your correct information.

DO NOT SEND US YOUR CREDIT CARD INFO - along with my personal info (no credit card info) 

Wrote them back and verified that my info was correct, read this thread and double checked my TM account and realized it did not display my last name for some reason (though I use my TM account a lot and it always has my name attached to it).  So, I added my last name.  Do I re-place my request for tickets to be safe or leave as is?  And, go! 

amethgr8

yea, watevs, i'm not messing with it, just hoping TM is straight.  the big hope anyway

OceansJenny

Veddermb said:

Got this message:

Thank you for shopping with Ten Club LLC. We were unable to process your order with the credit card information you provided. This could be due to a variety of reasons.

IF YOUR DELIVERY ADDRESS IS IN WA STATE, NO ACTION IS REQUIRED. THERE HAS PROBABLY BEEN AN ERROR WITH THE TAX CALCULATION TABLE. WE WILL ATTEMPT TO CHARGE YOUR CARD OVER THE NEXT BUSINESS DAY. NO ACTION IS REQUIRED AT THIS TIME. SORRY FOR THE HASSLE.

The most common reason is a discrepancy between the billing address entered on your account and the billing address that is registered to your credit card. Please check your account billing information below to ensure that it matches with that of your credit card. It is important that we hear back from you within 24 hours to correct this matter. Please reply to this email with your correct information.

DO NOT SEND US YOUR CREDIT CARD INFO - along with my personal info (no credit card info) 

Wrote them back and verified that my info was correct, read this thread and double checked my TM account and realized it did not display my last name for some reason (though I use my TM account a lot and it always has my name attached to it).  So, I added my last name.  Do I re-place my request for tickets to be safe or leave as is?  And, go! 

See Santos’ thread about this on the Porch. This is regarding the album presale, not the tickets. He said to ignore it.

I got the same email and panicked as well! 

Vedd Hedd

Poncier said:

SM187650 said:

The new system seems great but it does leave room for questions. 

This first drawing under the new system is new to everyone, so this is kind of like the beta test and we'll have a better idea for the future based on these results. Hopefully it goes smoothly, and whatever kinks the system possibly has are minor and easily remedied.

More to this point....My guess is thats the reason 10C has so many seats.  In case some weird crap happens, then seats can be secured behind the scenes.  This isnt a huge tour, like a lot of other tours, so its probably a decent test size to do this on.  And will help the fall system, too. 

Vedd Hedd

Also, I put in for 2 shows, 1 CA and 1 US.  I got my confirmation emails, but I dont have any charges on my card.  (For what its worth)

djbrothers

Here's one for you - my Ticketmaster email doesn't match my 10C email, but the names and CCs are the same. Think there will be a problem?

mfc2006

how do I change my ticket request from 1 to 2 tickets?

Veddermb

OceansJenny said:

Veddermb said:

Got this message:

Thank you for shopping with Ten Club LLC. We were unable to process your order with the credit card information you provided. This could be due to a variety of reasons.

IF YOUR DELIVERY ADDRESS IS IN WA STATE, NO ACTION IS REQUIRED. THERE HAS PROBABLY BEEN AN ERROR WITH THE TAX CALCULATION TABLE. WE WILL ATTEMPT TO CHARGE YOUR CARD OVER THE NEXT BUSINESS DAY. NO ACTION IS REQUIRED AT THIS TIME. SORRY FOR THE HASSLE.

The most common reason is a discrepancy between the billing address entered on your account and the billing address that is registered to your credit card. Please check your account billing information below to ensure that it matches with that of your credit card. It is important that we hear back from you within 24 hours to correct this matter. Please reply to this email with your correct information.

DO NOT SEND US YOUR CREDIT CARD INFO - along with my personal info (no credit card info) 

Wrote them back and verified that my info was correct, read this thread and double checked my TM account and realized it did not display my last name for some reason (though I use my TM account a lot and it always has my name attached to it).  So, I added my last name.  Do I re-place my request for tickets to be safe or leave as is?  And, go! 

See Santos’ thread about this on the Porch. This is regarding the album presale, not the tickets. He said to ignore it.

I got the same email and panicked as well! 

Thanks and Whew!!!

rival9500

So on the confirmation for Toronto, it says $324 Canadian dollars.  Will my debit be converted/debited in US dollars?

pjl44

djbrothers said:

Here's one for you - my Ticketmaster email doesn't match my 10C email, but the names and CCs are the same. Think there will be a problem?

You could email them to be sure, but the bolded section in the instructions only says name

jdizzle8291

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Just go back in and do a new request. Your latest request is the only one that will be honored. No way to "edit" a request, per se.

jdizzle8291

rival9500 said:

So on the confirmation for Toronto, it says $324 Canadian dollars.  Will my debit be converted/debited in US dollars?

Yes

pjl44

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Go in and submit a new request. That will effectively cancel out the old one.

Lizard

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

ajflicker

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

jdizzle8291

ajflicker said:

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

Not sure why they wouldn't. I've used a MC debit card with both 10C drawings and TM sales in the past.

ajflicker

amethgr8 said:

I made my selections once, got a confirmation email, then reviewed my profile to make sure my name matched, it did not so I corrected it.

Later in the day obsessing and checking I did not see my confirmation email, but I know that I did receive it, for whatever reason I could not find it.

Got home from work, went back in and re-made my selections and received a confirmation email.  I checked my CC the next day and do not see the $1 hold on it.  Anyone seeing the hold on their CC?

Cheers to the Tour!

Amy

I didn't see it but I used Visa Debit.

ajflicker

jdizzle8291 said:

ajflicker said:

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

Not sure why they wouldn't. I've used a MC debit card with both 10C drawings and TM sales in the past.

Thanks. I swear I used my Visa Debit for 2016 tour but can't remember....lol

Lizard

josevolution said:

It’s really crazy at the level of panic attacks people have over this lottery process! I thought it was very easy to navigate I entered for two shows I chose reserved seating for both ...

Almost makes one nostalgic for the F5 F5 F5 days

mfc2006

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Never mind!