Spring Tour Panicky Questions

jdizzle8291

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Just go back in and do a new request. Your latest request is the only one that will be honored. No way to "edit" a request, per se.

jdizzle8291

rival9500 said:

So on the confirmation for Toronto, it says $324 Canadian dollars.  Will my debit be converted/debited in US dollars?

Yes

pjl44

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Go in and submit a new request. That will effectively cancel out the old one.

Lizard

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

ajflicker

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

jdizzle8291

ajflicker said:

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

Not sure why they wouldn't. I've used a MC debit card with both 10C drawings and TM sales in the past.

ajflicker

amethgr8 said:

I made my selections once, got a confirmation email, then reviewed my profile to make sure my name matched, it did not so I corrected it.

Later in the day obsessing and checking I did not see my confirmation email, but I know that I did receive it, for whatever reason I could not find it.

Got home from work, went back in and re-made my selections and received a confirmation email.  I checked my CC the next day and do not see the $1 hold on it.  Anyone seeing the hold on their CC?

Cheers to the Tour!

Amy

I didn't see it but I used Visa Debit.

ajflicker

jdizzle8291 said:

ajflicker said:

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

Not sure why they wouldn't. I've used a MC debit card with both 10C drawings and TM sales in the past.

Thanks. I swear I used my Visa Debit for 2016 tour but can't remember....lol

Lizard

josevolution said:

It’s really crazy at the level of panic attacks people have over this lottery process! I thought it was very easy to navigate I entered for two shows I chose reserved seating for both ...

Almost makes one nostalgic for the F5 F5 F5 days

mfc2006

mfc2006 said:

how do I change my ticket request from 1 to 2 tickets?

Never mind!

mfc2006

Thanks, all

UseUrIllusions

Lizard said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

I highly doubt your first name prefix will create an issue. You can always change your TM name as well.

OceansJenny

UseUrIllusions said:

Lizard said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

I highly doubt your first name prefix will create an issue. You can always change your TM name as well.

Better safe than shut out. Who knows what matching formula they’re using.

Poncier

Lizard said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

Just change both account names to Lizard to be safe.

CopperTom

OceansJenny said:

UseUrIllusions said:

Lizard said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

I highly doubt your first name prefix will create an issue. You can always change your TM name as well.

Better safe than shut out. Who knows what matching formula they’re using.

It would be a shame to miss out on tickets because of a silly technicality. 

NewfieintheUSA

CopperTom said:

OceansJenny said:

UseUrIllusions said:

Lizard said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

thank you!  gonna try tonite for 10c tix.
made sure I had the Liz vs. Elizabeth names fixed.

I highly doubt your first name prefix will create an issue. You can always change your TM name as well.

Better safe than shut out. Who knows what matching formula they’re using.

It would be a shame to miss out on tickets because of a silly technicality. 

Agreed. Luckily this thread made me check my account to find that my last name was not on my TM account. 

pbultimate

I had ** as my first and last name in TM. How is that possible?

Poncier

pbultimate said:

I had ** as my first and last name in TM. How is that possible?

Your mother was still loopy on pain meds when she filled out your birth certificate?

amethgr8

ajflicker said:

jdizzle8291 said:

ajflicker said:

Here's an interesting question. Does the 10C pre-sale take Visa Debit? I don't have a CC but my 10C renews through my Visa Debit. I know ticketmaster's site said they accept debits with a major credit card logo. I can't remember if that's how paid last time I got drawn for the 10C pre-sale in 2016.

Not sure why they wouldn't. I've used a MC debit card with both 10C drawings and TM sales in the past.

Thanks. I swear I used my Visa Debit for 2016 tour but can't remember....lol

there were four different, visa, MC, AM EXP and something else, maybe discover, so yea, should work.

spags010

Anyone know how to to change my name on my Ten Club profile?  My Ten Club name has numbers in it and no last name (don't ask me how - I have no idea) and Ticketmaster won't let me change my name to that.  I tried to do it myself in my Ten Club profile but it says I have to have Ten Club do it.  Sent an email but no response.  Has anyone gone through this before?  Any help is greatly appreciated. 

TA243471

spags010 said:

Anyone know how to to change my name on my Ten Club profile?  My Ten Club name has numbers in it and no last name (don't ask me how - I have no idea) and Ticketmaster won't let me change my name to that.  I tried to do it myself in my Ten Club profile but it says I have to have Ten Club do it.  Sent an email but no response.  Has anyone gone through this before?  Any help is greatly appreciated. 

Just the name associated with your 10 club account, not your profile name.

amethgr8

spags010 said:

Anyone know how to to change my name on my Ten Club profile?  My Ten Club name has numbers in it and no last name (don't ask me how - I have no idea) and Ticketmaster won't let me change my name to that.  I tried to do it myself in my Ten Club profile but it says I have to have Ten Club do it.  Sent an email but no response.  Has anyone gone through this before?  Any help is greatly appreciated. 

10 club has to change your name.  I went through it when I got married.  you need to email them and wait for a response.

spags010

@TA243471 For some reason under My Account my name is my profile name (spags010) rather than my real first & last name.  
@amethgr8 Was the email route helpful?  I actually did just get a response but all they told me was that I had to be an active member.  They didn't initiate steps to change my name.

Thank you both for responding

OceansJenny

I got a response from 10c TM. I had no last name in my TM account, emailed them to ask, then went ahead and resubmitted my ticket request after updating my TM account. Here’s there response.

Hello [me],

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

As your request #[second request] is under your full name and you have updated your TicketMaster account, is not required for you to submit a new request.

Please let us know if you have any additional questions or concerns.

Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM ET. Have a great day!

Thank you,

Leonel E.

Ten Club’s Ticketmaster Presale Fan Support

AmandaT

OceansJenny said:

I got a response from 10c TM. I had no last name in my TM account, emailed them to ask, then went ahead and resubmitted my ticket request after updating my TM account. Here’s there response.

Hello [me],

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

As your request #[second request] is under your full name and you have updated your TicketMaster account, is not required for you to submit a new request.

Please let us know if you have any additional questions or concerns.

Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM ET. Have a great day!

Thank you,

Leonel E.

Ten Club’s Ticketmaster Presale Fan Support

Thanks for sharing this

jjflash

Anyone have recommendations for hotel/Airbnb/etc in Los Angeles?

OceansJenny

AmandaT said:

OceansJenny said:

I got a response from 10c TM. I had no last name in my TM account, emailed them to ask, then went ahead and resubmitted my ticket request after updating my TM account. Here’s there response.

Hello [me],

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

As your request #[second request] is under your full name and you have updated your TicketMaster account, is not required for you to submit a new request.

Please let us know if you have any additional questions or concerns.

Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM ET. Have a great day!

Thank you,

Leonel E.

Ten Club’s Ticketmaster Presale Fan Support

Thanks for sharing this

Good luck Amanda! Married/maiden name business can be such a hassle, something (many) men don’t have to deal with.

Vedd Hedd

Not panicked....but i read somewhere that we would be notified if we won the lottery on Jan 19th, so we could enter the verified fan presale on the 23rd.  But now I cant find the info that says that we will be notified on the 19th.   

The only thing I see is that our tickets will be digitally delivered on the 27th.

AmandaT

OceansJenny said:

AmandaT said:

OceansJenny said:

I got a response from 10c TM. I had no last name in my TM account, emailed them to ask, then went ahead and resubmitted my ticket request after updating my TM account. Here’s there response.

Hello [me],

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

As your request #[second request] is under your full name and you have updated your TicketMaster account, is not required for you to submit a new request.

Please let us know if you have any additional questions or concerns.

Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM ET. Have a great day!

Thank you,

Leonel E.

Ten Club’s Ticketmaster Presale Fan Support

Thanks for sharing this

Good luck Amanda! Married/maiden name business can be such a hassle, something (many) men don’t have to deal with.

Thanks! So far I've updated my TM account to match 10c as I can't get through to anyone at 10c on the phone. Hoping that's enough. If not, I'll try via the TM verified next week. Sometimes I wish I never changed my name 

spags010

My problem is that in 10c under My Account, my first name is my user name and my last name is blank. In TM, my first and last names are correct. 

I can’t update my 10c name on my own - it says 10c must do it. And I can’t update my TM name to match my 10c name because my 10c name has numbers in it.