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Got My Damaged Pearl Jam vs Ames Bros Vol. 1 Poster

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    CButt2CButt2 Posts: 157
    Got mine today. A little bit creased along the edges at two of the corners but nothing to get upset about. Will frame out if I choose to frame it. Again like the others no tape on caps and no kraft paper inside. The poster is more of a reference piece to go along with the Ames Bros vs Pearl Jam book than a so called art /investment piece to be display prominently in your home. With that said though I understand why people are upset, you paid money for a product which you expect to be delivered undamaged. Merry Christmas and a Happy New Year people!!!!!!
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    juswiljuswil Melbourne, Australia Posts: 33
    Mine arrived today here in Australia. Same as everyone, end caps not taped down so I was nervous as hell opening. No craft paper but poster escaped brutal damage, just one 2cm crease on bottom border.

    I ordered the 'signed by artists' edition direct from Ames. The sig isnt anything like the one shown on their site...just a scribble of 'Ames Bros' and not the individual artists...

    Anyone else get this?
    PJ Melbourne 18-02-2003 
    PJ Melbourne 20-11-2009 
    PJ Melbourne 24-01-2014 
    EV Melbourne 19-02-2014
    PJ Auckland 08-11-2024
    PJ Auckland 10-11-2024
    PJ Gold Coast 13-11-2024
    PJ Melbourne 16-11-2024
    PJ Melbourne 18-11-2024
    PJ Sydney 21-11-2024
    PJ Sydney 23-11-2024
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    evsgjammevsgjamm Posts: 2,103
    Signature is awesome on mine. Both artists signed and resemble the image on the site. If yours is hooped, let em know. peace home boyeeeeeeeee / girrrrrrrrrrrrl
    Vancouver '03, Paramount Theatre '05, Saskatoon '05, Calgary '05, Edmonton '05, Saskatoon '11, Calgary '11, Calgary '13

    2010 WATCH IT GO TO FIRE!!
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    ItIsAllAboutPJItIsAllAboutPJ S.B., CA Posts: 829
    Gosh....I thought I was the only one until I saw this thread.
    I paid a little extra to get the signed one from Ames and when it arrived stuck in the cap with the edge crushed and torn I was really bummed. I took pictures (don't know how to post on here) and sent Ames an email. It took them a few days to get back to me but I'm very pleased with how they are handling the issue.
    I will hold final judgement until I receive a new undamaged poster but at least they are not asking me to mail it back!

    Here is what Ames said:

    "Karen,
    We are sorry that your poster arrived damaged. When we get more and the artists get back next week we will send you a replacement. Thanks for sending pictures I have added you to a damages list. We are not using kraft paper on the outside of the poster because of the size of the poster. We had to bring in some extra help during the holidays to fulfill some of these orders which is probably why it was packaged poorly. We will send your replacement out as soon as possible.

    Happy New Year
    AB
    Take care,"
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    ItIsAllAboutPJItIsAllAboutPJ S.B., CA Posts: 829
    BTW: I specifically asked about the craft paper and they said, "We are not using kraft paper on the outside of the poster because of the size of the poster".
    Doesn't make much sense to me, just get bigger paper. I'm sure they're thinking that in retrospect cuz it's going to cost a bundle replacing all the damaged posters.

    OMT: I wonder if Ames was handling the shipping for 10c.... it seems like the exact same problem coming from either place. Or they both had untrained seasonal workers. :-s

    I
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    pdalowskypdalowsky Doncaster,UK Posts: 14,721

    Gosh....I thought I was the only one until I saw this thread.
    I paid a little extra to get the signed one from Ames and when it arrived stuck in the cap with the edge crushed and torn I was really bummed. I took pictures (don't know how to post on here) and sent Ames an email. It took them a few days to get back to me but I'm very pleased with how they are handling the issue.
    I will hold final judgement until I receive a new undamaged poster but at least they are not asking me to mail it back!

    Here is what Ames said:

    "Karen,
    We are sorry that your poster arrived damaged. When we get more and the artists get back next week we will send you a replacement. Thanks for sending pictures I have added you to a damages list. We are not using kraft paper on the outside of the poster because of the size of the poster. We had to bring in some extra help during the holidays to fulfill some of these orders which is probably why it was packaged poorly. We will send your replacement out as soon as possible.

    Happy New Year
    AB
    Take care,"

    solid response there, good to see that. They seem to have a good Customer services department.
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    High Fidelity 2000High Fidelity 2000 New Mexico USA Posts: 4,435


    I ordered mine from Ames, it arrived with one end cap missing, poster slid all the way to the bottom, and crushed. Waiting to hear back.

    image

    image

    I don't know what Ames' policy is, but this one would really put as-is to the test. Hopefully they hook you up.
    Youch... I got mine from Ames but haven't opened the tube yet. I suppose I should! At least the tube looks in tact.
    ABQ 93, Las Cruces 95, ABQ 98, Bridge School 10/30/99, Lubbock 00, ABQ 00, Denver 03, State College 03, San Diego 03, Vegas 03, PHX 03, D.C. 03, Camden 7/5/03, NYC 7/8/03 + 7/9/03, Vegas 06, San Francisco 7/15/06 + 7/16/06 + 7/18/06, Kansas City 10, EV:ABQ 11/6/12, Chicago 13, PHX 13, Denver 14--PJ24!, Telluride 16, Chicago 8/20/16, Chicago 8/18/18, Denver 20, Phoenix 20

    New Mexico Pearl Jam Fans (New Mexico, USA) on Facebook!
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    SVRDhand13SVRDhand13 NYC Posts: 25,891
    My poster has no folds, bends or creases. Feeling lucky!
    severed hand thirteen

    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
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    BrainOfJHABrainOfJHA KC Posts: 695
    edited January 2016
    Any updates on what 10 Club is doing for replacements? Glad to see Ames is sending replacements without requiring the originals to be sent back.
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    Brane_of_JFKBrane_of_JFK Maryland Posts: 1,900
    edited January 2016
    Got nearly the same thing - no craft paper nor taped endcaps, busted edges... :(
    Post edited by Brane_of_JFK on
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    Brane_of_JFKBrane_of_JFK Maryland Posts: 1,900
    Edit: Mine was the signed edition from Ames, not from 10C
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    MedozKMedozK Tennessee Posts: 9,209
    Got this response today:


    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c


    I will be sending them a picture of my shredded poster
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    derbydavederbydave Columbus, OH Posts: 11,254
    MedozK said:

    Got this response today:


    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c


    I will be sending them a picture of my shredded poster

    Good news buddy...
    Hope they use more care when they ship them the second time!!
    :plus_one:
    '96: Seattle: Key Arena
    '98: Seattle: Memorial Stadium 1 & 2
    '00: Columbus: Polaris
    '03: Columbus: Germain
    '10: Columbus: Nationwide Arena
    '11: East Troy: Alpine Valley - PJ20 1 & 2 + EV Detroit
    '12: Missoula + EV Jacksonville 1 & 2
    '13: Chicago / Pittsburgh / Buffalo / Seattle
    '14: Cincinnati / St. Louis / Tulsa / Lincoln / Memphis / Detroit / Moline
    '15: New York City - Global Citizen Festival
    '16: Greenville / Hampton / Raleigh / Columbia / Lexington / Ottawa / Toronto 1 & 2 / Wrigley 1 & 2
    '17: Brooklyn - Rock & Roll Hall of Fame Induction Ceremony
    '18: London 1 & 2 / Seattle 1 & 2 / Missoula / Wrigley 1
    '22: Nashville / St. Louis


    http://www.livefootsteps.org/user/?usr=170

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    Well, sounds like good faith efforts are underway on both fronts (Ames & 10c), so we can all go back to worrying about when the 2016 tour dates will be announced =)
    when he's happy he looks insane

    Gorge 2005
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    High Fidelity 2000High Fidelity 2000 New Mexico USA Posts: 4,435
    scorpio2k said:

    Well, sounds like good faith efforts are underway on both fronts (Ames & 10c), so we can all go back to worrying about when the 2016 tour dates will be announced =)

    FINALLY!!! Ha ha
    ABQ 93, Las Cruces 95, ABQ 98, Bridge School 10/30/99, Lubbock 00, ABQ 00, Denver 03, State College 03, San Diego 03, Vegas 03, PHX 03, D.C. 03, Camden 7/5/03, NYC 7/8/03 + 7/9/03, Vegas 06, San Francisco 7/15/06 + 7/16/06 + 7/18/06, Kansas City 10, EV:ABQ 11/6/12, Chicago 13, PHX 13, Denver 14--PJ24!, Telluride 16, Chicago 8/20/16, Chicago 8/18/18, Denver 20, Phoenix 20

    New Mexico Pearl Jam Fans (New Mexico, USA) on Facebook!
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    Brane_of_JFKBrane_of_JFK Maryland Posts: 1,900
    scorpio2k said:

    Well, sounds like good faith efforts are underway on both fronts (Ames & 10c), so we can all go back to worrying about when the 2016 tour dates will be announced =)

    No good faith from Ames...no response to my email after 1 week of waiting...
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    ldent42ldent42 NYC Posts: 7,859
    MedozK said:

    Got this response today:


    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c


    I will be sending them a picture of my shredded poster

    what if you didn't have a shredder though? I've only got a little tiny one. This poster certainly wouldn't fit in it. Plus I don't think you're supposed to put glossy paper in a shredder as it gums up in the insides.
    NYC 06/24/08-Auckland 11/27/09-Chch 11/29/09-Newark 05/18/10-Atlanta 09/22/12-Chicago 07/19/13-Brooklyn 10/18/13 & 10/19/13-Hartford 10/25/13-Baltimore 10/27/13-Auckland 1/17/14-GC 1/19/14-Melbourne 1/24/14-Sydney 1/26/14-Amsterdam 6/16/14 & 6/17/14-Milan 6/20/14-Berlin 6/26/14-Leeds 7/8/14-Milton Keynes 7/11/14-St. Louis 10/3/14-NYC 9/26/15
    LIVEFOOTSTEPS.ORG/USER/?USR=435
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    SVRDhand13SVRDhand13 NYC Posts: 25,891
    ldent42 said:

    MedozK said:

    Got this response today:


    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c


    I will be sending them a picture of my shredded poster

    what if you didn't have a shredder though? I've only got a little tiny one. This poster certainly wouldn't fit in it. Plus I don't think you're supposed to put glossy paper in a shredder as it gums up in the insides.
    Rip it apart in a ton of tiny pieces.
    severed hand thirteen

    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
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    F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 30,652
    Got the Ames edition for XMas, was so glad for my brother (who got it for me) that it was not damaged.
    The love he receives is the love that is saved
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    on2legson2legs Standing in the Jersey rain… Posts: 14,456
    Cheers to the ten club for working this out so people don't have to pay return shipping. Great move!
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore


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    HesCalledDyerHesCalledDyer Maryland Posts: 16,420
    ldent42 said:

    MedozK said:

    Got this response today:

    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c

    I will be sending them a picture of my shredded poster

    what if you didn't have a shredder though? I've only got a little tiny one. This poster certainly wouldn't fit in it. Plus I don't think you're supposed to put glossy paper in a shredder as it gums up in the insides.
    Glossy paper is fine for a shredder. Workplaces will tell you not to shred glossy because it cannot be recycled with regular office paper. As Dexter Holland would say, you gotta keep 'em separated.
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    demetriosdemetrios Canada Posts: 87,945
    on2legs said:

    Cheers to the ten club for working this out so people don't have to pay return shipping. Great move!

    Indeed. Any word if these new shipments will include kraft paper?
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    my2handsmy2hands Posts: 17,117
    shred a $20 poster? ripping it in half wouldn't be good enough?

    disappointed in the 10c quality assurance lately
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    dmbolpdmbolp ATL Posts: 1,189
    1st guy rips his in half, sends in a photo. Then rips that on into 4ths, send photo to 2nd guy, then rips the original into 8ths and sends photo to 3rd guy...let's do this!!!
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    JWPearlJWPearl Posts: 19,893
    Lol your funny
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    EnterThanmanEnterThanman London, ON Posts: 1,057
    edited January 2016

    ldent42 said:

    MedozK said:

    Got this response today:

    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c

    I will be sending them a picture of my shredded poster

    what if you didn't have a shredder though? I've only got a little tiny one. This poster certainly wouldn't fit in it. Plus I don't think you're supposed to put glossy paper in a shredder as it gums up in the insides.
    Glossy paper is fine for a shredder. Workplaces will tell you not to shred glossy because it cannot be recycled with regular office paper. As Dexter Holland would say, you gotta keep 'em separated.
    I always thought that was a sample.
    Post edited by EnterThanman on
    The member formerly known as Scratched Vinyl
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    FoxyRedLaFoxyRedLa Lauren / MI Posts: 4,810

    ldent42 said:

    MedozK said:

    Got this response today:

    Shipping (Ten Club)
    Jan 5, 11:07 AM

    If you run it through a shredder and send a picture, I can refund or reship the order.
    10c

    I will be sending them a picture of my shredded poster

    what if you didn't have a shredder though? I've only got a little tiny one. This poster certainly wouldn't fit in it. Plus I don't think you're supposed to put glossy paper in a shredder as it gums up in the insides.
    Glossy paper is fine for a shredder. Workplaces will tell you not to shred glossy because it cannot be recycled with regular office paper. As Dexter Holland would say, you gotta keep 'em separated.
    :lol: you're just too fly dyer
    Oh please let it rain today.
    Those that can be trusted can change their mind.
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    JWPearlJWPearl Posts: 19,893
    Just don't step in the way of the paper shredder...
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    on2legson2legs Standing in the Jersey rain… Posts: 14,456
    my2hands said:

    shred a $20 poster? ripping it in half wouldn't be good enough?

    disappointed in the 10c quality assurance lately

    Who cares about shredding or ripping? Do we really need to dissect their response until we find fault? They made a mistake. Now they're correcting it. And while it hasn't been officially answered, it seems all the posters may have been packed by seasonal employees at Ames.
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore


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    sj9966sj9966 UK Posts: 55
    Received mine today from the Ten Club without any creases or bent edges so I guess I got lucky!

    Scranton 1992, Manchester 1 2012, Leeds 2014, Milton Keynes 2014, Wrigley 1 2016, Amsterdam 1 2018, Prague 2018, London 2 2018, EV Madrid 2019, Hyde Park 1 2022, Hyde Park 2 2022

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