Record Store Day Mystery Vinyl

PJ_ROCKS

Warehouse it says now...whew... never sure untill that moment i saw warehouse, with all that went on this morning

BMF2004

Mine also says warehouse but I never received a confirmation email. Does that mean everything went through ok?

Heisenberg

walkunafraid said:

doctorvik said:

anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c

Wow, that's ridiculous.

I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.

doctorvik

Heisenberg said:

walkunafraid said:

doctorvik said:

anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c

Wow, that's ridiculous.

I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.

you aren't good - same boat here - confirmed from tc that order did not go through and that they were sorry for the "inconvenience" --

pjradio

c'mon Red LB!!!

dayday

my card was charged, but nothing is listed in my order history at the ten club website. no e-mail either. something went wrong. :(
this is what i see on my bank website:
Pending Misc. Debit POS DEBIT PEARL JAM.COM SEATTLE WA Link to more information in a new browser window. $60.99
too bad. would've been fun.

Heisenberg

doctorvik said:

Heisenberg said:

walkunafraid said:

doctorvik said:

anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c

Wow, that's ridiculous.

I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.

you aren't good - same boat here - confirmed from tc that order did not go through and that they were sorry for the "inconvenience" --

Yeah I figured as much. After 20 years, I'm at the very least dropping to a digital membership this year, but I may drop out of the club altogether. It has nothing to do with not getting this or that item or not getting these tickets, but it has everything to do with the piss poor customer service of the 10c. Regardless of everyone's love for the band, that love is no excuse for this being the most poorly run business I've ever seen. The 10c has no problem taking everyone's money year after year, but they offer absolutely no customer service when they repeatedly drop the ball. You'll get plenty of excuses but never any solutions. There's never even been an offer of "hey...we are really sorry that yet again you had a poor customer experience. Here is $20 off your membership renewal next year or here if a free gift card for this or that, etc." Just "sorry of the inconvenience, send us more money next time sucka...that is if we can successfully take your order".

doctorvik

^^^ this ^^^

Suziemay

lexicondevil said:

shetellsherself said:

i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long

I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.

I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)

Heisenberg

Suziemay said:

lexicondevil said:

shetellsherself said:

i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long

I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.

I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)

You need a turntable capable of playing a 78rpm record Suzie. Otherwise Elvis is gonna sound an octave low and a little slow.

MickeyMouse

The sad thing is they have plenty of vinyl in their warehouse to fulfill all these "inconveniences"

Drdeal

I got skunked today; but in honor of RSD I set up my newly purchased Turntable and spun my McCready Music for Film on black vinyl I purchased around Christmas on the secondary market. Record sounds good. I am 52 so grew up with records. It has been awhile. That 10" record sure is HEAVY.

JB23237

How can they charge your card and cancel you order...that doesn't sound right

Suziemay

Heisenberg said:

Suziemay said:

lexicondevil said:

shetellsherself said:

i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long

I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.

I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)

You need a turntable capable of playing a 78rpm record Suzie. Otherwise Elvis is gonna sound an octave low and a little slow.

Lol. I think mine can, but I need to change the belt and maybe the tonearm? I guess I'll go distract myself by researching playing 78RPM records. Based on others' posts, it sounds like I'm SOL

hrd2imgn

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Mercury

So I wonder how long they'll have our money for now? Pretty much total BS.

PJ_Soul

JB23237 said:

How can they charge your card and cancel you order...that doesn't sound right

It's not a charge. It's a pending charge. They can cancel any time they like though. If they cancelled after the charge went through, they could just do a refund.

Heisenberg

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Don't count on it. It speaks to the customer service of the 10c that every other thread on the forum is people who had a shit experience today yet no post or statement from the club at all explaining anything. Just radio silence.

RoleModelsinBlood31

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Why would you skip a once a year event where you're guaranteed something at least by going instead to stay home and try for something you KNEW was a crapshoot and that you may get nothing at all for? Don't understand this decision.

PJ_Soul

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

quasi

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

You nailed it. Pretty hilarious. First world problems. I had a choice between RSD and this Mystery Vinyl like everybody else. Seeing as I knew demand would be crazy and would probably get shut out, I opted for RSD. Am I angry at PJ for not letting me do both? Uh, no.

WhatYouTaughtMe

I was pretty pissed off when I thought the glitches shut me out. I was then estatic when I caught the second wave. I really can see both sides of it. It was a crapshoot to begin with. The Ten Club could have been better prepared but at the same time it's just stuff. It is another reason they should just release this stuff again. They are not meeting the demand.

JB23237

Has Santos chimed in?

doctorvik

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

They don't owe anyone anything -- The problem lies in the fact that once people got this fake order confirmation they were UNABLE to keep trying to get one. Even when second lot went up for grabs people that had been trying for 40 minutes nonstop were essentially blocked from getting one because they were already logged as getting the limit. If you dont see that as wrong that's up to you - I personally think its bullshit and and some sort of apology/ good gesture should be done for these people - I know they cant create more records but they need to do something to show they fucked up and that they actually care.

JB23237

Yeah thats disappointing I thought I was good Because when I tried the 2nd again it said I couldn't purchase another copy. So i was sure it worked....

Amongst the Ani

I really dont see what 10c could have done differently. If we all agreed to go to walmart.com and try and order the same item at the same time guess what would happen. The same thing. I say go back to random drops in the store again.

Mercury

As someone else said, not mad about the demand exceeding the supply. I am a bit upset that you take my order, and my money, don't give me the product ordered, and we couldn't even take a stab at the second round. How about an apology or some small token for those of us in this camp?

It's first world pains and it's not even ruining my day, but come on man. How is this still an issue with them? It's hard not to conclude they just don't care. Is what it is I suppose.

Kearn5y

So until we get shipping notice, we cant really know if our orders went through

ldent42

JB23237 said:

Has Santos chimed in?

Not that I've seen. TBH I don't think there's anything he could say that wouldn't result in a slew of pissed off responses. The demand was too high for the system to handle. Some people were lucky, most missed out. Life is not fair.

I would kind of like some comment on why there were a bunch of people who were able to purchase it shortly after 11am est when so many people like myself were trying until 1045 when the "unavailable" message came up after I'd already put in my CC info. But no matter what comment might be made, it's not gonna make me feel any better nor is it gonna change anything.

I just hope, perhaps foolishly, that someone takes as much of the information so many have posted as possible and uses that to improve the system for next time.

PJ_Soul

doctorvik said:

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

They don't owe anyone anything -- The problem lies in the fact that once people got this fake order confirmation they were UNABLE to keep trying to get one. Even when second lot went up for grabs people that had been trying for 40 minutes nonstop were essentially blocked from getting one because they were already logged as getting the limit. If you dont see that as wrong that's up to you - I personally think its bullshit and and some sort of apology/ good gesture should be done for these people - I know they cant create more records but they need to do something to show they fucked up and that they actually care.

Didn't everyone suspect this would happen when they practically screamed that they could cancel orders for any reason? I know i wasn't the only one to mention more than once they might mean they'd take orders and then cancel them because of that specific note. They don't usually make that a major part of a sale announcement, so it was obvious that they knew orders would probably need to be cancelled IMO.