Pearl Jam limited edition chrome Pono Player

DavidD

Is something else we need to do in order to get the Pono. I haven't been reading all the messages that have been coming in.

CROJAM95

anyone get their Neil Poster yet?

mwplum

Demetrios, did you fill it all out? And everything went ok? I looked t it quickly, realized that I would take a long time, and then decided to fill it out later. Also, I was kind of sketched as it came from a different email address than the ones we were previously getting.

lolobugg

got mine set up.
now just waiting for my PJ Pono order to show up in the order history.
also joined the PJ group in the community as well as some other groups.
Anyone else joined up?

pdalowsky

mwplum said:

Demetrios, did you fill it all out? And everything went ok? I looked t it quickly, realized that I would take a long time, and then decided to fill it out later. Also, I was kind of sketched as it came from a different email address than the ones we were previously getting.

took seconds dude, was very easy tbh....

darthvedder

A mobile phone number for shipping? WTF? :-?

EdsonNascimento

darthvedder said:

A mobile phone number for shipping? WTF? :-?

And a picture to set up an internet based account.

You guys might want to give pause when they start asking for the password to you on-line banking account. :P

demetrios

EdsonNascimento said:

darthvedder said:

A mobile phone number for shipping? WTF? :-?

And a picture to set up an internet based account.

You guys might want to give pause when they start asking for the password to you on-line banking account. :P

Mobile phone, I'm ok to give them for shipping purposes.

The changing our profile photo, yeah, I don't think that's a big deal. We don't really have to change it. Not like they are gonna kick us out of the site cause we haven't changed our avatars.

shecky

CROJAM95 said:

anyone get their Neil Poster yet?

Not me but I'm hopeful it'll be soon. I'm guessing they'll stick the PONO t-shirt in the tube as well.
Did you see the video link I posted on July 24 showing Neil signing the posters? He was in the U.K. on tour with Crazy Horse so they shipped a huge box of the posters to his hotel so they could get things rolling. In the video Neil accidently signs a poster twice - once on the back and again on the front. I bet they keep that one for themselves but I sure wouldn't mind getting that one!

demetrios

Project Update #40: Announcing the Launch of the PonoMusic Preorder Store & Pono Community

Hello!

We are thrilled to announce the launch of the PonoMusic Preorder Store and Pono Community at https://ponomusic.force.com.

We have already created a Pono account for all of our Kickstarter backers. You should have received an email invite to login to the Pono Community and Store. Please follow the instructions in the email.

We have created the Pono Community as a place for all the Pono and music fans to hang out and discuss music. You do not have to purchase anything to become a member of the community!

We would like to thank the PonoPeople.org moderators who have carried the torch for us thus far. They have been kind enough to accept moderator responsibilities on the Pono Community. They will also help supporters transition from the Kickstarter forums and PonoPeople.org sites to the Pono Community. The PonoPeople.org site is shut down and we will be shutting down the Kickstarter discussion board shortly so that the Pono Community can move to its new home.

Privacy Concerns

If you are concerned about your name appearing in the Pono Community, you have the option of changing your first name to an initial or even changing your last name to an alias. But please be aware that your PonoPlayer reward will be shipped with the first name and last name you provide on the community. This normally should not cause any problems with the actual delivery.

NOTE: This limitation only applies to Kickstarter reward accounts. If you place another order with Pono, you will be able to specify your full name and address at the time of check out - one that’s distinct from your community contact info.

Furthermore, your phone and address are by default set to ‘Employees’ visibility, which means that only Pono staff can see them and they are hidden from the rest of the community. Unfortunately, this hidden visibility option is not available for your name hence the option to switch to using an initial or alias.

To change and update your profile information, go to your profile tab and then click on the small arrow on the top right, then click on edit profile. You can edit your information there.

T-shirt and Poster Rewards Status

We apologize for the late delivery of these rewards. The good news is that those t-shirts and posters going to US shipping addresses are already shipped and you should receive them within the next 10 days. The rewards going to international shipping addresses are being processed now and we expect them to be delivered by end of August at the latest.

Kickstarter PonoPlayer Rewards

IMPORTANT ACTION REQUIRED

In order for us to ship your PonoPlayer rewards by the estimated delivery time, we need you login and go to the Pono Community and follow the steps in your email invite.

It is essential that you update your Community Profile’s Contact info with your correct shipping address and phone number (required by UPS). If you have already provided us your shipping info, it should be pre-populated here but please review it for accuracy.

You also need to add a phone number to the Mobile Phone field. This does not have to be a mobile number, just a phone number that UPS can call in case they have trouble delivering your shipment.

NOTE: Even though the Preorder Store also its own account and address book, the Kickstarter backers must update the Pono Community Profile’s Contact info to get their rewards.

We CANNOT SHIP YOUR REWARD without a correct shipping address and phone number.

Once you have updated your information, our system will use an address verification service to make sure your address is deliverable. Should your mailing address be flagged as NOT deliverable or if your phone number is missing, you will receive an email asking you to log back in and correct the problem.

If everything is in ship shape, within a week or two the system will automatically generate an order for your PonoPlayer reward. Once this process is complete, you will be able to view this order in the Pono Preorder Store by clicking on MY ACCOUNT | My Orders. As soon as you see your order listed under My Orders, you can rest assured that you will be getting your PonoPlayer shipped to you by the estimated delivery date provided on Kickstarter.

Multiple Rewards on Kickstarter

If you pledged for more than one reward on Kickstarter then you have multiple Pono accounts, one associated with each reward. If this is the case:

- Please login to each account (particularly the ones associated with a PonoPlayer) and provide your phone and shipping address for each.

- From the Pono Community perspective, please select one account (normally one associated with a PonoPlayer reward) as your primary Pono Community account. To designate this as your primary account, add a photo to this account only so the rest of the community can easily distinguish it as your primary community account.

Pono Support

If you have not received your invitation email yet then please check your junk mail first. If you do not find an invite or you have trouble logging into the Pono Community, please email us at: support@ponomusic.com.

Once you have successfully logged into the Pono Community, it will be your primary source of support. You can type your questions into the Q&A tab and the system will search our knowledge base for an answer. If it does not find you a good answer, feel free to post your question so that either the Pono team or a knowledgable member of the community can answer it for you.

If you do find a helpful answer especially from other community members, please ‘Like’ the answer so both you and the other member earn points towards your next badge.

If you find an article that is helpful, please mark it with 1 to 5 stars depending on how helpful it was. Again, the more active you are within the community, the more points you earn and the closer you get to your next badge.

Thanks again for your support!

Stay righteous,

Your PonoMusic team

darthvedder

demetrios said:

You also need to add a phone number to the Mobile Phone field. This does not have to be a mobile number, just a phone number that UPS can call in case they have trouble delivering your shipment.

Now that makes more sense.

demetrios

Project Update #41: More Clear Steps for Updating Your Community Profile to Receive Your PonoPlayer Reward

Dear Kickstarter backers,

It appears that the instructions from update 40 confused many people who attempted to update their information in the Preorder Store rather than on the Pono Community. The Preorder Store is only for new Preorders and only available on the US. The Kickstarter backers are from dozens of different countries. You need to update your shipping information on the Pono Community side. Follow these steps:

1. Login to Pono Store and click on PONO COMMUNITY.



2. Once in Pono Community, switch to Profile tab and click on the pencil icon shown below:



3. On the About tab, check your First Name and Last Name. If you're concerned about your privacy either use a first initial for your first name or an alias for your last name. Keep in mind that your reward will be shipped with this info as the recipient.



4. Switch to the Contact tab and enter your shipping phone and address. These fields are freeform so please enter your information correctly. Use the Employees setting for any field that you do not want exposed to the general community. Only Pono employees will have visibility to these values.



5. The system will verify that your address is deliverable and if there are any problems you will receive an email in the next couple of days. Otherwise, the system will automatically generate an order for you will be able to access and track your reward on the Preorder store's MY ACCOUNT | My Orders. Please allow a week or two for your order to appear here.



Hope this clears up any confusion.

Thanks again for your patience,

Your Pono Music team

shecky

CROJAM95 said:

anyone get their Neil Poster yet?

YES! My posters arrived today with t-shirt and PONO sticker inside.
They used USPS Priority Mail triangular "tube" boxes which worked pretty well.
I ordered two posters and one of the boxes got a bit smashed but the poster survived intact.
The best part is, one poster is signed in gold marker and the other is signed in black marker.
The gold signature looks just like the ones you see Neil signing in the video I linked here on 7/24.
So it looks like I got one Neil signed in his hotel while on tour in the UK with Crazy Horse and one signed here in S.F.
Crojam, you should get yours any day now!
P.S. The poster is a huge 24" x 36" on super thick paper - almost card stock - and is going to take some patience to unroll and flatten.

CROJAM95

shecky said:

CROJAM95 said:

anyone get their Neil Poster yet?

YES! My posters arrived today with t-shirt and PONO sticker inside.
They used USPS Priority Mail triangular "tube" boxes which worked pretty well.
I ordered two posters and one of the boxes got a bit smashed but the poster survived intact.
The best part is, one poster is signed in gold marker and the other is signed in black marker.
The gold signature looks just like the ones you see Neil signing in the video I linked here on 7/24.
So it looks like I got one Neil signed in his hotel while on tour in the UK with Crazy Horse and one signed here in S.F.
Crojam, you should get yours any day now!
P.S. The poster is a huge 24" x 36" on super thick paper - almost card stock - and is going to take some patience to unroll and flatten.

Haha got mine today as well in Gold ink....I have a few dings in it ( would it have killed them to ship in a tube ? ).... Got a shirt and 2 stickers. I attended the 2nd Carnegie show and passed at the time for a poster, so it worked out good....nice print, the dings should frame out.

The players arrival will be a great day.... Hope it comes in beginning of October so I can mess around with it before tour time

Also got my Queens of the Stone Age emek slip mat today.....a good day for the working man , especially on a Monday

shecky

Man, you did have a great Monday crojam - should make for an awesome week!
My gold signed poster also has some handling damage but considering it's been to England and back and handled by Neil himself, I can live with it just fine.
It's cool to think that when we watch the video we might be seeing Neil sign our actual poster.

CROJAM95

shecky said:

Man, you did have a great Monday crojam - should make for an awesome week!
My gold signed poster also has some handling damage but considering it's been to England and back and handled by Neil himself, I can live with it just fine.
It's cool to think that when we watch the video we might be seeing Neil sign our actual poster.

1st thing I did was look at the back, wasn't the lucky one to get the twice signed one

Travelar

CROJAM95 said:

1st thing I did was look at the back, wasn't the lucky one to get the twice signed one

I did the same thing!

I received a nice gold signed poster today. It was rolled pretty tight and had a few minor creases. I've got it in the portfolio and think that they will flatten out without much visible damage.

demetrios

Project Update #42: You Backed Us, Now You Can Invest

Dear music lovers,

You backed PonoMusic via Kickstarter, and now we’d like to give you the opportunity to actually own a piece of the company if you want to through equity crowdfunding.

From now through August 30, 2014, you can invest as little as $5,000 and receive equity ownership in PonoMusic alongside Neil and other music industry legends. We realize that this may not be of interest to many, but just wanted to tell those of you who might be interested about the opportunity that exists.

With your help, we broke new ground with our hugely successful Kickstarter campaign. As a result, you will soon be able to hear and feel music the way the artists did when they created it.

Now, we’re breaking new ground again by working exclusively with Crowdfunder.com to give interested members of our community the opportunity to invest and become owners of PonoMusic.

If you are an accredited investor* and are interested in learning more, check out our Fundraising Campaign at crowdfunder.com.

Thanks for listening,

-Neil Young and The PonoMusic Team
What’s an *accredited investor?
http://www.sec.gov/answers/accred.htm

2-feign-reluctance

Wow

EdsonNascimento

How much more capital could they possibly need? And why now? Something doesn't smell right here.