psst...10/10/2020

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

Spiritual_Chaos said:

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

This answer would be fine and all--

--if it wasn't for the fact that:

A: It still took your organisation a full week (7 days) to offer any form of communication (and that communication being your post above), following a major confusing fuck up in your newsletter. I fail to see how communicating would be removed for a full week (7 day) because of the pandemic, coming from an org myself sending out newsletters and keeping in contact with costumers. The infrastructure to reach out to us (the fanbase) is all digital and a login away, so I fail to see how a pandemic or some people "taking a few days off" would stop one (1) with the authority (let's use you as an example) to take one minute or less, to communicate when knowing complete confusion exist. Whether you were sitting at home or not. I would imagine you have a smartphone, or a computer with the information needed to login to the places you need to login. And I have a hard time seeing that this problem would not have entered your radar (and/or someone else having the login for Pearl Jams SoMe channels and/or here), a lot earlier than 7 days post the newsletter. But please, tell me wrong?

The confusion surrounding this appeared moments after the Newsletters was sent out. I fail to see how your organisation would not know about the fuck up at once on Saturday (that would be seven (7) days of choosing to keep fans completely in the dark)  -- or are you telling us it took seven days for you to even find out about the issue because your "full CS team" or anyone being able to log on here, went completely off the grid from the newsletter going out and for seven days following? That would be quite the coincidence, wouldn't it?

But also:

B: This is not an isolated incident, but coming off a string of past occurrences of your organisation showing an, according to most fans I talk to (off the forum, I know many fans doesn't feel confident speaking up concerning this fanclub - which also is a culture that isn't healthy and should not be hand-waived away), systemic lack of communication. Whether that is coming from a lack of skill within your organisation or some strategy of keeping the fanbase time and time again in the dark, I do not know, but it doesn't take away from the fact shown by history to exist. How do you, yourself think e.g.  the communication surrounding the last two fanclub singles went (or is going rather, in that never ending saga)?

So, it's hard to give the benefit of the doubt here that communication would have been quicker, more transparent and less reluctant if there would not have been this pandemic -- this pandemic seemingly stopping one (1) of you to log in on twitter, or facebook or on here and say something. 

It doesn't really come off as plausible to me (as stated, also working with communication, newsletters and customers and bringing this question up with some colleagues). Are you able to see this point of view @Santos L. Halper and/or @Rubysdad ?

GC31608 said:

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

Thanks for the update Santos, and a big thank you to IT for providing us with an ignore option. PJ forums would be unbearable without it.

Spiritual_Chaos said:

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

This answer would be fine and all--

--if it wasn't for the fact that:

Spiritual_Chaos said:

Santos L. Halper said:

Hawk123 said:

Does the presale end this week? is that why there is such an urgency to fix the shipping? 

Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
Back to my stacked zoom meetings.
slh 

This answer would be fine and all--

--if it wasn't for the fact that:

A: It still took your organisation a full week (7 days) to offer any form of communication (and that communication being your post above), following a major confusing fuck up in your newsletter. I fail to see how communicating would be removed for a full week (7 day) because of the pandemic, coming from an org myself sending out newsletters and keeping in contact with costumers. The infrastructure to reach out to us (the fanbase) is all digital and a login away, so I fail to see how a pandemic or some people "taking a few days off" would stop one (1) with the authority (let's use you as an example) to take one minute or less, to communicate when knowing complete confusion exist. Whether you were sitting at home or not. I would imagine you have a smartphone, or a computer with the information needed to login to the places you need to login. And I have a hard time seeing that this problem would not have entered your radar (and/or someone else having the login for Pearl Jams SoMe channels and/or here), a lot earlier than 7 days post the newsletter. But please, tell me wrong?

The confusion surrounding this appeared moments after the Newsletters was sent out. I fail to see how your organisation would not know about the fuck up at once on Saturday (that would be seven (7) days of choosing to keep fans completely in the dark)  -- or are you telling us it took seven days for you to even find out about the issue because your "full CS team" or anyone being able to log on here, went completely off the grid from the newsletter going out and for seven days following? That would be quite the coincidence, wouldn't it?

But also:

B: This is not an isolated incident, but coming off a string of past occurrences of your organisation showing an, according to most fans I talk to (off the forum, I know many fans doesn't feel confident speaking up concerning this fanclub - which also is a culture that isn't healthy and should not be hand-waived away), systemic lack of communication. Whether that is coming from a lack of skill within your organisation or some strategy of keeping the fanbase time and time again in the dark, I do not know, but it doesn't take away from the fact shown by history to exist. How do you, yourself think e.g.  the communication surrounding the last two fanclub singles went (or is going rather, in that never ending saga)?

So, it's hard to give the benefit of the doubt here that communication would have been quicker, more transparent and less reluctant if there would not have been this pandemic -- this pandemic seemingly stopping one (1) of you to log in on twitter, or facebook or on here and say something. 

It doesn't really come off as plausible to me (as stated, also working with communication, newsletters and customers and bringing this question up with some colleagues). Are you able to see this point of view @Santos L. Halper and/or @Rubysdad ?