"Lightning Bolt" Vinyl Customer Service Information

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  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,745
    JWPearl wrote:
    PJ_Soul wrote:
    F5AgainstOne wrote:
    Got my replacement today.

    Skips? Gone
    Pops? Gone
    Static/Crackle? NOT Gone - Not terribly noticeable on the louder songs, very audible on the quiet songs.

    I cleaned the record first, used gruv glide removing static, it still sounds static-y though.

    I would have complained if this was the quality of first copy I received, though I probably would not have demanded a replacement. :?
    Oh well, still much much better than the original.
    :fp: If I can hear static on the replacements, I'm going to ask for a full refund.
    I feel for you.I hope you don't lose your love for the Pearl Jam because of all of this.
    No no, never! Hasn't even occurred to me to lay blame with Pearl Jam.... I am definitely building a strong dislike for this pressing company though! :lol:
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • HesCalledDyer
    HesCalledDyer Maryland Posts: 16,493
    So, not only are people getting their 2nd replacement (i.e. 3rd copy) already... people that emailed UMG 6 days after I did have received their replacement. Lovely.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24 / Raleigh I 25 / Raleigh II 25 / Pittsburgh I 25
  • hrd2imgn
    hrd2imgn Southwest Burbs of Chicago Posts: 4,924
    got my replacements today, in a plain black sleeve with a white paper/plastic inner sleeve. Have not played it yet, but it looks visually better. Will post if sound is better when I get a chance

    took about a week and a half to process and get to me. I live close to the place, so shipping time was short for me.
  • Roger_Killjoy
    Roger_Killjoy Posts: 19
    I've totally lost my interest in the actual vinyl showing up at this point. No doubt it will be faulty and I'll have to play the international mail waiting game for a replacement to then show up.

    Meh to the whole thing. Meh to the 10C. Now I don't believe in nothing. I'm going to law school.
    Terrible bonus digital content for fan club members? That's a paddlin'
  • PH20
    PH20 Posts: 466
    Received my replacement today. Same black outer as the others, and was impressed at the actual plastic lined anti-static inner sleeve.

    Visual inspection was much better. Looked like it should have the first time.

    Barely audible surface noise, but nothing to bitch about. Not as dead quiet as I would like, but I'm a picky asshole.

    SQ not as great as I would like...feels compressed and brickwalled. Audio actually sounds better on the flac, and that is coming from a vinyl guy.

    Am I happy...yes. When I compare this to something like the Mad Season re-issue, though it's not even close. I guess I don't understand why PJ doesn't employ someone who knows what they are doing to master their albums.

    Anyway...even though my original jacket has one smashed corner, the artwork is pretty freaking awesome. Very unique and authentic feeling, and now that I have an acceptable vinyl, my blood pressure is down again.

    Let the record play....
    2006 - Marcus Ampitheater, Milwaukee
    2011 - Alpine Valley Ampitheater, East Troy
    2013 - Wrigley Field, Chicago
    2014 - Xcel Energy Center, St. Paul
    2014 - Bradley Center, Milwaukee
    2016 - Wrigley Field, Chicago
    2018 - Wrigley Field, Chicago 
  • Dan0z
    Dan0z Posts: 10
    This is super depressing... I haven't even received the original yet!!!! Any other Aussies still waiting??
  • sfearll
    sfearll Posts: 16
    I got the replacement vinyl, in a plain black wrapper. It had a couple of pops, but overall much better quality, really THICK record.

    However, I then realized that the lyrics booklet from the original package was faulty.. several pages were completely blank, like a whole side of the press failed to print. I contacted UMG, sent them a couple of photos, and they said they'd send me a replacement book.

    anyone else have a faulty book?
    10/28/2000 San Bernardino (11th row, thanx TenClub!)
    6/2/2003 Irvine
    11/7/2006 Sydney
    7/2008 VH1 Honors The Who
    9/30/2009 Los Angeles
    10/7/2009 Los Angeles
    9/25/2011 Vancouver
    6/21/2012 Manchester
    7/19/2013 Wrigley Field
    11/23/2013 Los Angeles
    10/25/2014 Bridge School Benefit
    4/16/2016 Greenville SC
    4/18/2016 Hampton VA
    4/20/2016 Raleigh
    4/21/2016 Columbia SC
    5/5/2016 Quebec City
    6/24/2018 Padova
    6/26/2018 Rome
    9/26/2021 Dana Point
    5/7/2022 Inglewood
    9/15/2023 Fort Worth
    9/18/2023 Austin
    5/6/2024 Vancouver
    5/10/2024 Portland


  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,224
    guypjfreak wrote:
    doesnt seem to have reached us in UK yet .........they best have enough replacements for us :lol:

    some have dude,

    some landed mid last week but not a sniff since....

    I hope they get to us soon.....the waiting drove us mad
  • Travelar
    Travelar Posts: 3,441
    My replacement arrived without issue. I'm not going to get a chance to spin it until this weekend. I'm hoping that it's of much better quality.
  • starpwer
    starpwer Posts: 4
    Is the vinyl not even for sale now??...
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,224
    starpwer wrote:
    Is the vinyl not even for sale now??...

    think tenc are awaiting a new batch
  • starpwer
    starpwer Posts: 4
    pdalowsky wrote:
    starpwer wrote:
    Is the vinyl not even for sale now??...

    think tenc are awaiting a new batch

    It's just weird. It's not in the shop on this site at all. It was on Amazon a few days ago as not being in stock but still up to order, and I saved it in my shopping cart. Today it was removed from my cart as being "no longer available from seller"...
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,224
    yeah, can only suspect its to do with the manufacturing issues,

    or perhaps its a limited press....

    we'll know soon I guess
  • starpwer
    starpwer Posts: 4
    pdalowsky wrote:
    yeah, can only suspect its to do with the manufacturing issues,

    or perhaps its a limited press....

    we'll know soon I guess

    :fp:
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,745
    sfearll wrote:
    I got the replacement vinyl, in a plain black wrapper. It had a couple of pops, but overall much better quality, really THICK record.

    However, I then realized that the lyrics booklet from the original package was faulty.. several pages were completely blank, like a whole side of the press failed to print. I contacted UMG, sent them a couple of photos, and they said they'd send me a replacement book.

    anyone else have a faulty book?
    :shock: I haven't seen anyone say that about the book yet..... Wow, the problems just keep coming!
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • Cappo
    Cappo Posts: 71
    Dan0z wrote:
    This is super depressing... I haven't even received the original yet!!!! Any other Aussies still waiting??

    I'm in the same boat, I ordered it about half an hour after the presale started on the 12th of July. Got shipping email on the 10th of October and still nothing. This is probably the longest it has taken for a package from 10C to arrive. Usually its around 2 weeks give or take a few days but this is getting ridiculous.
  • norwichblue
    norwichblue Posts: 7
    Hi,

    Mine is still in the warehouse, I ordered it on 13th Oct

    When will it be shipped
  • morello
    morello Auckland, New Zealand Posts: 6,217
    The record shop my boyfriend works in now has LB on vinyl & I still don't have my, possibly faulty, copy from 10c. What a fucking joke. :evil:
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014, Auckland1&2 2024
    EV - Canberra, Newcastle & Sydney 1&2 2011
  • Primal
    Primal Posts: 41
    morello wrote:
    The record shop my boyfriend works in now has LB on vinyl & I still don't have my, possibly faulty, copy from 10c. What a fucking joke. :evil:
    I was going to be heading into town during my lunch break to check this one out for myself. This sucks!
  • BLACK NAPKINS
    BLACK NAPKINS Posts: 18
    Not sure if this was mentioned yet. Has anyone tried cleaning the lp with a good record cleaner like Mobile Fidelity before playing it. Both new & used vinyl has to be cleaned for best results.

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