EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

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Comments

  • jonbond1779
    jonbond1779 London, UK Posts: 1,642
    Kelly Curtis wrote:
    energyman1 wrote:
    Hey Kelly,

    It is really nice of you to take the time to do this.

    My question is:

    Can we go back to post cards and money orders? My guess is no, but maybe this is best, the good old fashion way, kinda like playing a record!

    Peace,

    Brian
    believe me… this is being talked about very seriously….

    Some please enlighten me - what was the post cards and money orders system???.
    "Bring it back, to the clean form. To the pure form"

    28/09/04 - Boston, 20/04/06 - London [\\mm//Astoria\\mm//] - 18/06/07 - Wembley Arena, 11/08/09 -  London [\\mm//Shepherds Bush Empire\\mm//],18/08/09 - 02 Arena, 25/06/10 - Hyde Park, 26/06/12 - Amsterdam, 27/06/12 - Amsterdam, 08/07/14 - Leeds,11/07/14 - Milton Keynes, 13/06/18 - Amsterdam, 18/06/18 - London 02 Arena, 17/07/18 - London 02 Arena, 08/08/22 - Hyde Park, 9/08/22 - Hyde Park - 25/08/22 - Amsterdam.
  • Kelly Curtis
    Kelly Curtis Posts: 34
    dunkman wrote:
    6. Are the actual band members kept up-to-date with the problems that 'joe public' have went through?
    of course
  • choop
    choop Posts: 1,060
    Kelly,

    Music Today handles lotteries for Phish and Dave Matthews Band:

    http://phish.portals.musictoday.com/

    Usually a week period, no server issues, credit cards safe, and they print the tickets on custom stock so it's a nice bonus. No crashing whatsoever, and completely fair.

    These bands play the same venues... Alpine, MSG, etc. Music Today has great customer service too.

    It would be nice not to have to spend HOURS trying to buy tickets. Sometimes, it takes longer to buy the tickets than it does to watch the performance.

    This is a solution you should look into. It works.
    "If I should ever die, God forbid, let this be my epitaph: The only proof he needed for the existence of God was music." KV Jr.
  • evo
    evo Airdrie, Scotland Posts: 185
    Kelly Curtis wrote:
    GetALife wrote:
    Why was it not possible to hold back the 10c tickets although the public pre-sale started and, additional to that, since they 10c-pre-sale did not work out, hold back an extra amount of tickets from the public pre-sale? Would that have been so difficult? I don't understand why they had to be "thrown" into the public sale.

    Second question is related to the general questions here about the info policy...why sending out the update at 1am CET? I was asleep and got notice of the update at 9am when the sale already had started...
    we are dealing with a public on sale following our pre-sale in a very short window…. our fan club pre-sales are not very popular with promoters and therefore there is not a lot of help offered. one of the main reasons… is that SOME ..NOT ALL promoters would love to sell our fan club tickets at a very high price….. this is how pj has been abe to avoid widespread scalping. our goal has always been to get you .. the loyal pj fan the best of anything we have to offer at the best price possible.

    bro, one wee look at ebay today can show you that is not the case
    Hail Hail
  • Sawyer
    Sawyer Posts: 2,411
    are you aware that everyone knows the tour dates prior to any type of forum 10 Club posting? If it isn't news we're getting nor tickets why wouldn't my $50 go towards groceries?
  • Get_Right
    Get_Right Posts: 14,125
    evo wrote:
    bro, one wee look at ebay today can show you that is not the case
    Thats because there was no 10c sale, at least in part.
  • Brisk.
    Brisk. Posts: 11,578
    dunkman wrote:
    oh and no offence Mr Curtis... are you suggesting to us, the fans, that the 2nd night has never been discussed with you? Are you suggesting that TM sell the 2nd night out and then dictate to the band that they MUST play a 2nd night?


    please do not insult our intelligence... the band, the mgt and all staff would have known about a 2nd night so why could that not have been announced before TM released tickets? I know for a fact that webpages can be set to go live at certain times... i.e. a news item on PJ could have been set to go live at 8.55am UK time this morning with info about the 2nd night.

    You're evading the most burning questions. Whilst i'm sure everyone appreciates the fact you are here.. please don't skip the most emotive points. :)
  • kirkerj
    kirkerj Posts: 69
    Kelly, is part of the problem that Pearl Jam are just much more popular than they think are? They are pretty massive, the only comparable sized band I can think of is U2, so as dire as it might seem maybe only big established companies like Ticketmaster and their affiliates (Ticnet etc) can cope with the traffic that comes with a band of their calibre.

    I am personally most upset by the deafening silence re the pre sale. In the end a simple 'sorry guys, go to bed its' not gonna get solved tonight' would have been appreciated.
  • pjsteelerfan
    pjsteelerfan Maryland Posts: 9,905
    choop wrote:
    Kelly,

    Music Today handles lotteries for Phish and Dave Matthews Band:

    http://phish.portals.musictoday.com/

    Usually a week period, no server issues, credit cards safe, and they print the tickets on custom stock so it's a nice bonus. No crashing whatsoever, and completely fair.

    These bands play the same venues... Alpine, MSG, etc. Music Today has great customer service too.

    It would be nice not to have to spend HOURS trying to buy tickets. Sometimes, it takes longer to buy the tickets than it does to watch the performance.

    This is a solution you should look into. It works.

    these bands also play way more shows than PJ does
    ...got a mind full of questions and a teacher in my soul...
  • Kelly Curtis
    Kelly Curtis Posts: 34
    norm wrote:
    have you thought about doing pre sales the way that dave matthews band and phish do theirs?
    with all due respect... phish nor dmb are not big sellers outside the US... where our problems lie today.
    kc
  • cowboypjfan
    cowboypjfan Posts: 2,453
    Communication is the key to any good business. Clearly, tenclub has dropped the ball during this whole ticket fiasco and at times in the past. I don't think there would be a need for a Q&A if details, updates, information were promptly relayed to the masses.

    What plans are in place for the future communication between the band and its engine, the fans?

    Also, giving us a heads up about future tour plans would be great since many of us plan to take vacation or holiday when PJ tours.

    Thanks!
  • mikep
    mikep Posts: 290
    Thanks for taking the questions and the responses so far.

    I too am curious about the pj site slowdown during the sale...and as someone mentioned, if there was any connection from Crowdsurge to the 10C # database etc during the sale...if so, that just seems to point at something being overlooked at the pj hardware/software end. If there was no connection between the hardware/software of the two organizations at all, then indeed that is very strange/suspicious. Has 10C updated or investigated all its own databases/software/hardware after previous debacles? I assume so in general, but throwing out some ideas/suggestions that are perhaps easy to overlook.

    Thanks again and best of luck going forward.
    96-11-Tor; 03-Mont; 05,13-London;05-Kitchnr, Hamltn; 06-Deroit;08-Mont(EV); 09-Albany(EV), Philly3&4; 10,13-Buff;10-NYC, Mt View; 11-(EV) Boston,Hart,Det,PJ20,Ott,Hamltn,Winnpg,Sask,Cal,Edmntn,Van; 12-Missoula; 13-Wrigley,Pitts,Port,Spok,Cal,Van,Sea.
  • Tboz51
    Tboz51 Posts: 2,808
    Someone posted up this thought...

    Do a dry run fake ticket sale a few days ahead of time with exact parameters for the actual shows.

    You'll get the standard 100,000 people to help and any problems would be able to be diverted for actual ticket sales.

    No matter who the servers, company or service is.... you'd get a good test.
    "Honesty will always be construed as negative to a dumbass"
    :-)
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,471
    edited December 2011
    Do you think it would be better to have fanclubmembers onluy being able to buy tickets to ONE SHOW (or one show during a certain amount of time during presale). In other words, would you agree it would be better to let 10 members get 1 pair of tickets each to 10 shows than 1 member get 10 pair of tickets to 10 shows? What is the most fair between the two towards the fans when there are not tickets for everyone?
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • SCH
    SCH Easton CT Posts: 60
    Come on Kelly - somebody screwed up - yet again. Tell us how it's going to get better next time please?
  • mfcbmw
    mfcbmw baltimore Posts: 41
    everything the band does now seems so difficult to particpate in as a fan club member. backpacks, bluray box sets, tickets, extensive tours. etc. long time members like myself are just shaking there heads wondering what has happened here. ever since 2006, its been a challenge. need to re-evaluate the whole ten club system. bring in some new blood.
    jim
  • Kelly Curtis
    Kelly Curtis Posts: 34
    Sawyer wrote:
    I feel sometimes we are given 1/2 truths about touring info.....like as an American I feel tempted to go to Europe but when I do I know a US tour will be announced. Could this info be given out in a more timely manner? Why in this band's 20th anniversary have they not hit their home city?
    we cannot announce everything at once because we don't alway know what we are doing … once we get through routing, venues, time period , personal schedules.. we move on to the next.. this band has never planned very far ahead.. thus keeping it real and fresh always.. and not one big treadmill obligation….
  • pjsteelerfan
    pjsteelerfan Maryland Posts: 9,905
    mikep wrote:
    Thanks for taking the questions and the responses so far.

    I too am curious about the pj site slowdown during the sale...and as someone mentioned, if there was any connection from Crowdsurge to the 10C # database etc during the sale...if so, that just seems to point at something being overlooked at the pj hardware/software end. If there was no connection between the hardware/software of the two organizations at all, then indeed that is very strange/suspicious. Has 10C updated or investigated all its own databases/software/hardware after previous debacles? I assume so in general, but throwing out some ideas/suggestions that are perhaps easy to overlook.

    Thanks again and best of luck going forward.

    To add to this, even the forum has been incredibly slow of late
    ...got a mind full of questions and a teacher in my soul...
  • Sloth2
    Sloth2 Posts: 277
    It seems to me that there are a lot of nuances and processes, we the fan dont know about.

    As lots i people have said in previous posts, perhaps explaining how it all works from your perspective to set up a tour and the tix, might make us understand things a bit clearer, because im confused as to why some of the issues you mention are propping up. And if i am I am sure others are too
    "I hope they feed you in jail" - Ed V to a stage intruder 18/02/2003 Melbourne.

    High Above
    i'll break the law
    if it's illegal to be in love
    leave the hatred on the cross
  • mrk2
    mrk2 Finland Posts: 2,091
    Could you ask the venues to have a separete fenced off front section on the floor for wristband holders ( + others on first come first served basis if still enough room)
    225xxx - 6/28/00, 10/20/01, 10/22/01, 9/11/06, 9/22/06, 9/23/06, 6/18/07, 6/26/07, 8/15/09, 6/25/10, 6/30/10, 7/4/12, 7/5/12, 7/7/12, 7/10/12, 6/26/14, 6/28/14, 7/3/18, 7/5/18
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