EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

dunkman

Kelly.. the 2nd night Manchester announcement? please... offer up a plausible reason as to why NO 10c announcement? considering the amount of fans shut out by crowdsurge problems perhaps it would have been a good PR/customer care call to shout out to us early doors that there was going to be a 2nd night so that 10clubbers would have been 'in the know'.

PillowPants

mikep wrote:

Thanks for taking the questions and the responses so far.

I too am curious about the pj site slowdown during the sale...and as someone mentioned, if there was any connection from Crowdsurge to the 10C # database etc during the sale...if so, that just seems to point at something being overlooked at the pj hardware/software end. If there was no connection between the hardware/software of the two organizations at all, then indeed that is very strange/suspicious. Has 10C updated or investigated all its own databases/software/hardware after previous debacles? I assume so in general, but throwing out some ideas/suggestions that are perhaps easy to overlook.

Thanks again and best of luck going forward.

good point mike

my guess was that everyone was failing to get tix and then coming here for news... someone said only 200 were here which i don't believe... there's 222 here now and we're fine

so while they were 2 different servers... this one was getting slammed with traffic... while the crowdsurge was getting hit with the unknown sabotage?


kelly - can you confirm that the crowdsurge servers had no connection to the PJ servers?

JimmyV

Please give us more as to why it took 30 hours for 10C to give an update.

dunkman

Mudfest wrote:

I have been very happy with my 10c tickets, Vinyl, Posters.
Had as close as row 6 and even great seats in MSG , Toronto, Chicago and ED ved shows....

Any ideas or thoughts about what I can complain about ?

yes, your inability to comprehend a thread title.. thats worth complaining about.

Paradajzar

dimitrispearljam wrote:

why the band choose always the same countries at Europe tour..?
why the dont play in other countries ?
thanks

Dimitris from Greece

Dimi bcs we are mafia countries, remember?;LOOOOOL;)))

Tboz51

dimitrispearljam wrote:

why the band choose always the same countries at Europe tour..?
why the dont play in other countries ?
thanks

Dimitris from Greece

What?

Come on, you are better then this post.

dunkman

Tboz51 wrote:

Mudfest wrote:

I have been very happy with my 10c tickets, Vinyl, Posters.
Had as close as row 6 and even great seats in MSG , Toronto, Chicago and ED ved shows....

Any ideas or thoughts about what I can complain about ?

does your clap represent the 10club members of Europe? hmmmmm thought not.

jonbond1779

Please could you say why no London show?

Olympics?

PillowPants

Tboz51 wrote:

Someone posted up this thought...

Do a dry run fake ticket sale a few days ahead of time with exact parameters for the actual shows.

You'll get the standard 100,000 people to help and any problems would be able to be diverted for actual ticket sales.

No matter who the servers, company or service is.... you'd get a good test.

why would people show up for a fake sale?

if you want traffic... put a band signed benaroya up for raffle - to enter you need to be on a site at a certain time and perform the same actions as a ticket sale


but - we've just learned that the crowdsurge servers somehow showed no traffic on them

pakalolo

will PJ please hire me to fix the ticketing/store issues? My resume should be in the PO Box today.

Kelly Curtis

JimmyV wrote:

Please address why it took more than 24 hours for 10C to issue any sort of statement regarding the ticketing issue. This is a huge point.

i am going to say this one more time... we did not know what was happening..we were all working for that 24hrs to find out what was wrong.. and we still don't know.. you know what we know..

green mountain man

Even this question and answer forum is very disorganized and lacking clarity.
Gather all the questions first .Post a statement that is addresses the members questions/concerns/suggestions.If you do not have an answer say so.
My question is, did you get this job by what you know or who you know ?

Brisk.

It seems like you are answering questions beyond the European ticketing dilemma.

What was the reason to play Isle of Wight where there are NO day tickets?

Also skipping London? Olympics?

Tboz51

dunkman wrote:

Tboz51 wrote:

Mudfest wrote:

I have been very happy with my 10c tickets, Vinyl, Posters.
Had as close as row 6 and even great seats in MSG , Toronto, Chicago and ED ved shows....

Any ideas or thoughts about what I can complain about ?

does your clap represent the 10club members of Europe? hmmmmm thought not.

No I thought it was funny, ironic and lends brevity to the thread. It doesn't ask for anything other then a laugh.

pjsteelerfan

green mountain man wrote:

Even this question and answer forum is very disorganized and lacking clarity.
Gather all the questions first .Post a statement that is addresses the members questions/concerns/suggestions.If you do not have an answer say so.
My question is, did you get this job by what you know or who you know ?

:roll:

5882300

Just logging in so if this point was made I'll find it if not....

You keep saying this never happens with other bands on ticketing days. I know you must realize what a large touring fan base Pearl Jam has. Other bands may not have the large numbers of fans that travel to many shows within one tour. We love our band and their diverse set lists and we want to continue to do this. With PJ ticket sales every city has a global crowd trying to get tickets rather than just the local crowd. Not sure what kind of traveling fans the other bands have but maybe the ticketing agencies aren't built to handle this kind of traffic?

kirkerj

Hang on a minute....

In 2006 I think it was, You announced a 5 show tour of Australia, with 10C tickets to one show in each City.

Melbourne #2 went on public sale with no announcement to the fans, or anyone 10 minutes before Melbourne #1.

Surely you must have some idea...especially with a 12 hour lag in time as was the case with Manchester.[/quote]
i have been cocky in the past and it has come back to bite me…..it is a different world out there and money is tight.. again.. i would never presume anything anymore..[/quote]
kelly coming from down under and not getting to see you as often as up north, i think you can afford to be cocky about selling out fast in Australia & NZ. It's pretty much a given

layne

Hi,

I have a question about the rice in the prices over the last year. If we look at some keyfact for examle berlin:

2000: 29,65€
2006: 50,00€
2009: 56,25€
2010: 60,65€
2012: 68,60€ (standing)

Is this the pricemodell pearl jam are looking for? If I look back to PJ20 and the tickemaster situation I get really angry about this inflation. I think this is not the philosophy of the band when I look at PJ20

Tboz51

PillowPants wrote:

Tboz51 wrote:

Someone posted up this thought...

Do a dry run fake ticket sale a few days ahead of time with exact parameters for the actual shows.

You'll get the standard 100,000 people to help and any problems would be able to be diverted for actual ticket sales.

No matter who the servers, company or service is.... you'd get a good test.

why would people show up for a fake sale?

if you want traffic... put a band signed benaroya up for raffle - to enter you need to be on a site at a certain time and perform the same actions as a ticket sale


but - we've just learned that the crowdsurge servers somehow showed no traffic on them

I like the idea... it'll help the company to test the equipment.

Anything is better then nothing.

Spiritual_Chaos

YES or NO. Do you think tenclub has dealt with us (remember the 30hour silence now kelly) as good as they can, or do you think they have dealt with it poorly. Should the comunication has been better, more open etc. Yes or No. Was it as good as it could have been, or are we correct in our anger and opinion that the tenclub has delat with it bad.

YES or NO - should changes be made in how tenclub is managed or is communicating with us?