EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

1…34689…36

Comments

  • RE4790
    RE4790 Posts: 826
    Mirella wrote:
    Just one more suggestion: please make Ten Club tickets transferable from one member to another. It should be technically easy to implement, and I can only see benefits. You could even limit it to a certain amount of times.

    groetjes,
    Mirella :)

    Mirella, that is just begging for scalpers to take over :(
  • Sawyer
    Sawyer Posts: 2,411
    were you aware at Alpine that a secondary company was selling killer VIP tickets 10 Club was unaware about, and then shut down their operation and all who might buy from them----including me.
  • SCH
    SCH Easton CT Posts: 60
    Any sensible person would realize that the Ten Club and/or its management (Kelly or Tim or whom ever) has failed Pearl Jam fans with yet another ticket problem. I should point out- we don't expect tickets every time Pearl Jam tours - however we do expect you to respect our time. The many hours/days (work, sleep, family..., or whatever) we sacrifice dealing with your web site trying to get tickets - is simply unacceptable. Therefore, you or somebody needs to take responsibility, step aside and let a professional manage this part of Pearl Jam's business. Are you willing to accept that?

    Sorry, not to bash you for your efforts, but your incompetence in this area is obvious and is severely frustrating many of your loyal fans unnecessarily. Come on! Get it right for god sake. We, your loyal fans, deserve better. We love Pearl Jam but who every makes these decisions about fan club tickets needs to be replaced immediately. Please make that happen Ten Club. Thank you!
  • Kelly Curtis
    Kelly Curtis Posts: 34
    Owl wrote:
    Hi and thanks for replying to our questions.

    Could you please clarify the way 10c members will be entitled wristbands with GA tks bought through the general sale? Will single 10clubber buyers (buying 1 tkt each) be allowed a wristband?

    Thank you!
    details for wristbands coming next week per ten club news post.
  • -decodified-
    -decodified- mobile device Posts: 2,689
    what are you doing right now to fix this or to get the people behind the "sabotage", we can give you ideas but I think you should hire an expert and get this thing rolling as it should be, I don't think can be that hard in the year 2011!!!
    thanks!
    Bill Graham Civic Auditorium - Jul 15, 2006
    Outside Lands Festival - Aug 28, 2009
    Key Arena - Sep 21, 2009
    Viejas Arena - Oct 09, 2009
    Shoreline Amphitheater - Oct 23, 2010
    Shoreline Amphitheater - Oct 24, 2010
    Oracle Arena Nov 26, 2013
    Shoreline Amphitheater - Oct 26, 2014
    Parque Simon Bolivar - Bogota, Colombia - Nov 25, 2015 - MY HOMETOWN!!!
    Madison Square Garden - May 01, 2016
    Madison Square Garden - May 02, 2016
    Wrigley Field - Aug 20, 2016
    Wrigley Field - Aug 22, 2016 - MY B-DAY!!!

    dL7POFOTD9H0c.gif
  • Dercheef
    Dercheef Germany Posts: 732
    Kelly Curtis wrote:
    Better Dan wrote:
    Question: Why did it take so long for the 10C to communicate with fans about what was occurring regarding the recent European pre-sale? The fans waited for over 24 hours without hearing anything and Crowdsurge indicated that that they were also waiting for information from Pearl jam's camp.
    it took us that long to get the information ourselves.
    Hi Kelly,
    then why did you not let the members know that you don't know? Why couldn't you let the people know that they can go to sleep and nothing will happen in the next 8-9 hours? Why couldn't you inform the europeans two hours earlier about the decision to give the tickets to the general presale instead of doing it past midnight?
    2006:Arnhem,Bern,Berlin
    2007:München,Düsseldorf,Nijmegen
    2008:NY1,NY2,Mansfield1,Mansfield2
    2009:London,Rotterdam,Berlin,Manchester,London
    2010:NY1,NY2,Dublin,Belfast,Berlin
    2011:PJ20,Montreal,TorontoI+II,Hamilton
    2012:Amsterdam I+II, Prague, Berlin I+II, Stockholm, Oslo, Copenhagen
    2013: Phoenix, San Diego, LA I+II, Oakland
    2014: Amsterdam I+II, Vienna, Berlin
    2016: Philly I+II, MSG I+II
  • stargirl69
    stargirl69 Posts: 6,387
    I got two tickets for the 2nd Manchester night will I get an early entry wristband?

    Why the 30 hour delay,I find it hard to accept you never knew what was going on.

    Why no Scottish dates (again) twice in 20 years is sickening and no excuse is valid

    Build a bridge with Ticketmaster and get over it,I'd rather pay a fee to them than have a repeat if the fiasco of the past 3 days ... Crowdsurge have a catalogue of horrendous reviews on the web,was this not researched before they got the contract?

    I'm not going to gush about how great it is that you are here,it's your job as the manager but why are we still getting politician answers?
    “There should be a place where only the things you want to happen, happen”
  • Tboz51
    Tboz51 Posts: 2,808
    Mr Curtis,

    I made up PJF5 tshirts, would you like one sent to you? What size do you wear?

    :D

    It seems bizarre that the (for the most part) general admission shows in Europe have spawned a discussion group. But the tragedy that was PJF5 Alpine Valley did not.

    You or someone should do this for each tragic event.

    I mean it is making national/regional news casts.
    "Honesty will always be construed as negative to a dumbass"
    :-)
  • Duncs
    Duncs Posts: 423
    I thought the Canadian second pre-sale went quite well. Why not use Ticketmaster for all future sales? Does Stone and Jeff just dislike them that much?
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,598
    Has the FBI been notified about this sabotage?
    ___________________________________________

    "...I changed by not changing at all..."
  • aspoonfulweighsaton
    aspoonfulweighsaton Posts: 2,067
    Kelly Curtis wrote:
    prl wrote:
    - Why sell the tickets all at the same time?

    - Knowing how badly the previous ticket sales went, why such a short time frame between the 10C presale and the public sales (giving absolutely no time to fix anything that can go wrong)?

    - Why giving only a few days between the announcement of the tour and the presales, not letting people have the time to determine if they can go and make proper plans? (not a new thing happens on every tour)

    Thanks for doing this!
    no matter how many shows we put up.. we are still getting a similar amount of traffic... and as of what we know right now.. it is not a traffic issue.. the servers were humming along fine.

    It's obvious most fans don't have a clue what the term "sabotage" means. Odd that someone really has it out for creating this conflict between the 10C and the fans.
  • deserteddotse
    deserteddotse Posts: 1,276
    Kelly Curtis wrote:
    prl wrote:
    - Why sell the tickets all at the same time?

    - Knowing how badly the previous ticket sales went, why such a short time frame between the 10C presale and the public sales (giving absolutely no time to fix anything that can go wrong)?

    - Why giving only a few days between the announcement of the tour and the presales, not letting people have the time to determine if they can go and make proper plans? (not a new thing happens on every tour)

    Thanks for doing this!
    no matter how many shows we put up.. we are still getting a similar amount of traffic... and as of what we know right now.. it is not a traffic issue.. the servers were humming along fine.

    Are you abolutely sure about that?

    Cause I can feel a dip in speed right now, just as I did at the day of the presale (and yesterday). I don't know the technical details about the whole Crowdsurge setup but IF they had to sync their system with your fanclub database on YOUR servers, you could end up having issues, which you did obviously...

    Thanks btw and Merry Christmas! ;)
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • rafie
    rafie Posts: 2,160
    :ugeek:
    Still can't believe I met Mike Mccready at the Guggenheim and got a pic with him!!!!!

    2010: 9/7/10 - Bilbao
    2012: 26-27/6/12 - Amsterdam ~~ 29/6/12 - Werchter ~~ 4-5/7/12 - Berlin
    2014: 25/6/14 - Vienna ~~ 26/6/14 - Berlin
  • Sawyer
    Sawyer Posts: 2,411
    Couldn't a simple zip code give people priority for tickets who live in a certain area?
  • Backspacer 76
    Backspacer 76 Posts: 963
    Merry Christmas Kelly. Hope you and the family have a great one.

    This ticket problem will blow over and our friends in Europe will be rocking out with the band next year.
  • Sawyer
    Sawyer Posts: 2,411
    Backspacer 76 wrote:
    Merry Christmas Kelly. Hope you and the family have a great one.

    This ticket problem will blow over and our friends in Europe will be rocking out with the band next year.


    not the point in the slightest....quit forgiving everything
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,471
    edited December 2011
    - If it was sabotage against crowdsurge wich you outsorced to, located in another country. Why did the forum also crash with only 200 members online at the same time?

    - Do you personally think that a fanclub only show (at a reasonable big place) is a bad thing to throw in during the tour? As compensation or something. And not for only 1500 people like the Vic in 2006.

    - Even if you did not not what have happened exactly, why did you stay completely quiet when the forum was in uproar - and not say at least something. SOMETHING. And not quiet for 30hours.

    - Was the second manchester show decided without PJ and the ticketmaster sale just magically start? Even if you only knew a few hours before - Shouldnt you have informed the fans?

    - Do you think the communcation from the fanclub to the fans are working?

    - Are any ides of some kind of compensaition being discussed?

    - Do the band want to realese a statement, or an apology about any of this?
    Post edited by Spiritual_Chaos on
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • jonbond1779
    jonbond1779 London, UK Posts: 1,642
    Hi and thanks for your time.

    Why can't european fan club members get a first chance to see the band in their own country first?


    Thanks
    "Bring it back, to the clean form. To the pure form"

    28/09/04 - Boston, 20/04/06 - London [\\mm//Astoria\\mm//] - 18/06/07 - Wembley Arena, 11/08/09 -  London [\\mm//Shepherds Bush Empire\\mm//],18/08/09 - 02 Arena, 25/06/10 - Hyde Park, 26/06/12 - Amsterdam, 27/06/12 - Amsterdam, 08/07/14 - Leeds,11/07/14 - Milton Keynes, 13/06/18 - Amsterdam, 18/06/18 - London 02 Arena, 17/07/18 - London 02 Arena, 08/08/22 - Hyde Park, 9/08/22 - Hyde Park - 25/08/22 - Amsterdam.
  • dunkman
    dunkman Posts: 19,646
    edited December 2011
    Backspacer 76 wrote:
    Merry Christmas Kelly. Hope you and the family have a great one.

    This ticket problem will blow over and our friends in Europe will be rocking out with the band next year.


    add something to the thread or leave it alone and view it from a distance my friend. but this isnt helping.


    please don't be a politician Kelly. The two most pertinent questions needing answered (and mentioned at least 6 times on this thread alone) are:-

    1. why was there a 30 hour delay before releasing information?

    2. Why was there absolutely no offical announcement of a second show? As the bands manager are you trying to tell us you have no idea a 2nd night was scheduled and could therefore offer a heads up to the thousands of tenclubbers who got shut out of the 1st night crowdsurge pre-sale?

    personally the lack of free flowing information is insulting... we are all into other bands and acts... all of these other bands that i love (Arcade Fire, Raconteurs, Midlake, etc) never let a ticket agency announce a 2nd date. that's the domain of the act and the management of that act... why was there NO announcement of a 2nd night?
    Post edited by dunkman on
    oh scary... 40000 morbidly obese christians wearing fanny packs invading europe is probably the least scariest thing since I watched an edited version of The Care Bears movie in an extremely brightly lit cinema.
  • eyejacker
    eyejacker Posts: 1,282
    Are the band members aware of what has happened?

    (if yes) How do they feel about it, and have they had any ideas / suggestions?
    (if no) Why not?

    Thanks Kelly and merry Xmas!!! :)
This discussion has been closed.

Categories