EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

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  • Kelly Curtis
    Kelly Curtis Posts: 34
    Better Dan wrote:
    Question: Why won't Pearl Jam play The South? :mrgreen::D8-)

    -Signed, a Texan
    never say never
  • RW8297
    RW8297 Posts: 1,617
    Are you going to answer at least one question? We don't know,..we will try,..haven't had time to ask the band,...This is really weak.
  • Brisk.
    Brisk. Posts: 11,578
    eyejacker wrote:
    Are the band members aware of what has happened?

    (if yes) How do they feel about it, and have they had any ideas / suggestions?
    (if no) Why not?

    Thanks Kelly and merry Xmas!!! :)

    +

    Do they ask about how their ticket sales have gone or anything in that area?
  • Kelly Curtis
    Kelly Curtis Posts: 34
    GetALife wrote:
    Why was it not possible to hold back the 10c tickets although the public pre-sale started and, additional to that, since they 10c-pre-sale did not work out, hold back an extra amount of tickets from the public pre-sale? Would that have been so difficult? I don't understand why they had to be "thrown" into the public sale.

    Second question is related to the general questions here about the info policy...why sending out the update at 1am CET? I was asleep and got notice of the update at 9am when the sale already had started...
    we are dealing with a public on sale following our pre-sale in a very short window…. our fan club pre-sales are not very popular with promoters and therefore there is not a lot of help offered. one of the main reasons… is that SOME ..NOT ALL promoters would love to sell our fan club tickets at a very high price….. this is how pj has been abe to avoid widespread scalping. our goal has always been to get you .. the loyal pj fan the best of anything we have to offer at the best price possible.
  • VP14749
    VP14749 Posts: 2
    Kelly Curtis wrote:
    Leeze wrote:
    Why was there no 10c announcement of the second Manchester show?
    we would never assume that we would automatically get to two shows.... sometimes we don't get there.

    With this in mind, maybe someone could explain how this works ie does the promoter have the main say as to what gets announced when?
  • Kelly Curtis
    Kelly Curtis Posts: 34
    spearhead wrote:
    Can anything be done for those of us who actually had tickets in our basket, and had entered all the credit card info and were in the process of checking out when the system crashed?
    sorry no.
  • Paradajzar
    Paradajzar Posts: 435
    How can I get 10C ticket for Stockholm if there is no official statement that Slovenian credit cards are not accepted? I had ticket several times in my cart and no success...at the end I couldnt score any bcs of that issue;(( spent hours and days trying:((

    Is there a chance for a second Berlin show? Would really love to participate Berlin show like hell;))

    Thanks
    Damir

    P.S. Attending PJ show means world to me

    Peace & Love
    Ljubljana 19.06.2000
    Zagreb 26.09.2006
    Munchen 12.06. 2007
    Berlin 15.08.2009
    Dublin 22.06.2010
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    Berlin 30.06.2010
    Prague 02.07.2012
    Berlin 04.07.2012
    Berlin 05.07.2012
    Manchester 28.07.2012 - E.V.
    Worcester 15.10.2013
    Worcester 16.10.2013
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    Sao Paulo 14.11.2015
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    Chicago Wrigley Field 20.8.2016
    Chicago Wrigley Field 22.8.2016
  • Evil-Little-Goat
    Evil-Little-Goat Posts: 126
    Sawyer wrote:
    Kelly Curtis wrote:
    don't blame you.. we all feel the same way. of course we are working on the perfect system.. any ideas? send them along

    why would we come up with the ideas? YOU'RE THEIR MANAGER! I'm a school teacher and wouldn't ask you how to teach a good WWI lesson on trench warfare.

    Kelly,
    We pay this fan club $20-$50 a year. I don't want to sit here and speculate as to how much of a profit is made off of the fan club but I would assume that it's a hefty amount.

    You guys are running the "business" so I think that YOU should come up with the proper solutions and fixes.
    I think as fans we've done more than our part by sitting through these frustrating pre-sales every year for the past few years.
  • Backspacer 76
    Backspacer 76 Posts: 963
    Kelly Curtis wrote:
    Better Dan wrote:
    Question: Why won't Pearl Jam play The South? :mrgreen::D8-)

    -Signed, a Texan
    never say never
    I like this :mrgreen:
  • Jeremys Spoken
    Jeremys Spoken Posts: 7,578
    Really awesome to finally get definitive word.
    2008 - MSG 6/24-6/25
    2010 - Newark 5/18 MSG 5/21
    2011 - PJ20 9/3-9/4
    2012 - MIA Festival 9/2
    2013 - Wrigley Field 7/19 Brooklyn 10/18-10/19 Philly 10/22
    2015 - Colbert show - 9/23 Global Citizens Festival 9/26
    2016 - Philly 4/28-4/29 MSG 5/1-5/2



  • Kelly Curtis
    Kelly Curtis Posts: 34
    energyman1 wrote:
    Hey Kelly,

    It is really nice of you to take the time to do this.

    My question is:

    Can we go back to post cards and money orders? My guess is no, but maybe this is best, the good old fashion way, kinda like playing a record!

    Peace,

    Brian
    believe me… this is being talked about very seriously….
  • Red Burrito
    Red Burrito Posts: 484
    eyejacker wrote:
    Are the band members aware of what has happened?

    (if yes) How do they feel about it, and have they had any ideas / suggestions?
    (if no) Why not?

    Thanks Kelly and merry Xmas!!! :)

    I am curious about this as well...
    the sorrow grows bigger, when the sorrow's denied
  • Get_Right
    Get_Right Posts: 14,125
    Hi Kelly
    Thanks for taking the time to answer questions.
    As long as online ticketing is used there will be problems with brokers that use software to prevent people from buying tickets. Even TM has problems with it. Are you giving any serious thought to going back to mail order? Given the what you have probably invested trying to get the online system to work, it would probably be cost -efficient to employ a "seasonal" workforce to confirm ticket orders.
  • Kelly Curtis
    Kelly Curtis Posts: 34
    joka_fintas wrote:
    - Will there be any measures to "compensate" the 10c members that were caught in this nightmare and didn't score any desired tickets for this tour?
    working on ideas..
  • Baumgott
    Baumgott Posts: 18
    Hey,

    don't understand why there isn't some kind of system where you can choose, which ten club tickets you would like to buy and you can choose preferences.
    Then after maybe 2 or 3 days there's a deadline and the tickets could be raffled.

    Isn't that a possible solution, since it isn't necessary to buy the tickets as soon as possible (within minutes)?

    Also it would maybe be helpful to sell personalized tickets for every show, like it'1s the case in Berlin. At least you were able to buy tickets and it wasn't just luck.
  • dunkman
    dunkman Posts: 19,646
    oh and no offence Mr Curtis... are you suggesting to us, the fans, that the 2nd night has never been discussed with you? Are you suggesting that TM sell the 2nd night out and then dictate to the band that they MUST play a 2nd night?


    please do not insult our intelligence... the band, the mgt and all staff would have known about a 2nd night so why could that not have been announced before TM released tickets? I know for a fact that webpages can be set to go live at certain times... i.e. a news item on PJ could have been set to go live at 8.55am UK time this morning with info about the 2nd night.

    You're evading the most burning questions. Whilst i'm sure everyone appreciates the fact you are here.. please don't skip the most emotive points. :)
    oh scary... 40000 morbidly obese christians wearing fanny packs invading europe is probably the least scariest thing since I watched an edited version of The Care Bears movie in an extremely brightly lit cinema.
  • Mudfest
    Mudfest Posts: 1,025
    Kelly Curtis wrote:
    GetALife wrote:
    Why was it not possible to hold back the 10c tickets although the public pre-sale started and, additional to that, since they 10c-pre-sale did not work out, hold back an extra amount of tickets from the public pre-sale? Would that have been so difficult? I don't understand why they had to be "thrown" into the public sale.

    Second question is related to the general questions here about the info policy...why sending out the update at 1am CET? I was asleep and got notice of the update at 9am when the sale already had started...
    we are dealing with a public on sale following our pre-sale in a very short window…. our fan club pre-sales are not very popular with promoters and therefore there is not a lot of help offered. one of the main reasons… is that SOME ..NOT ALL promoters would love to sell our fan club tickets at a very high price….. this is how pj has been abe to avoid widespread scalping. our goal has always been to get you .. the loyal pj fan the best of anything we have to offer at the best price possible.


    amazingly good answer ....
    I would guess the promoters would love those first 20 rows for their "use"
    ===
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  • aspoonfulweighsaton
    aspoonfulweighsaton Posts: 2,067
    Kelly Curtis wrote:
    energyman1 wrote:
    Hey Kelly,

    It is really nice of you to take the time to do this.

    My question is:

    Can we go back to post cards and money orders? My guess is no, but maybe this is best, the good old fashion way, kinda like playing a record!

    Peace,

    Brian
    believe me… this is being talked about very seriously….
    :clap:
  • Kelly Curtis
    Kelly Curtis Posts: 34
    dunkman wrote:
    6. Are the actual band members kept up-to-date with the problems that 'joe public' have went through?
    of course
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,471
    RW8297 wrote:
    Are you going to answer at least one question? We don't know,..we will try,..haven't had time to ask the band,...This is really weak.

    I appreciate you stepping in. but agree that there are some vague answers. be straioght with us - in a way 10c has not been.

    - When the ticketmaster sale started for Man 2 - were you baffled or did you know another show was set. Should you had given this info to the fans? Did you know ticketmaster would start their salae a certain time or day - should you have given that info to the fans?
    "Mostly I think that people react sensitively because they know you’ve got a point"
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