EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

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Comments

  • erikkazemier
    erikkazemier Posts: 19
    I understand the timedifferance and all, but how can you send out an e-mail, and now this Q and A, in the middle of the night for us Europeans? This way it seems only longer before we got awnsers.....
    cheers
  • drsluggo
    drsluggo Posts: 4,742
    Tboz51 wrote:
    Isn't this a Euro tix forum discussion? Why do people think that they need to press their own agendas on their own selfish problems?
    And posts like these (two from you on this page) are cluttering up this thread to actually get answers.

    Just ignore the non-euro stuff as I'm sure everyone else will.
  • Sawyer
    Sawyer Posts: 2,411
    Why don't bands even larger than PJ have these fanclub ticketing problems? (Bruce, Petty, Phish, DMB)
  • amorici
    amorici Posts: 28
    Hey Kelly,
    why the band will not play next summer in italy, portugal, spain and greece?

    economic crisis is going to strike our passion for the music?
  • Kelly Curtis
    Kelly Curtis Posts: 34
    evo wrote:
    Thanks for taking the time to come on and answer our questions.


    What assurances did Crowdsurge give that they could cope with the pre-sale?

    What evidence to you have that the pre-sale was targeted by an outside party?

    Whats the point of paying the annual fee, with one of the major selling points being that we will get tickets before the 'general public' if at the first sign of problems with the pre-sale you ditch it and put all the remaining tickets back to the general sale?

    Not really a pre-sale question but why do you never book any shows in Scotland?
    their track record and history is/was outstanding for comparable artist
  • Tboz51
    Tboz51 Posts: 2,808
    Was anyone in this lineup a suspect of the sabotage?

    nickelback.jpg
    "Honesty will always be construed as negative to a dumbass"
    :-)
  • dunkman
    dunkman Posts: 19,646
    edited December 2011
    please don't be a politician Kelly. The two most pertinent questions needing answered (and mentioned at least 6 times on this thread alone) are:-

    1. why was there a 30 hour delay before releasing information?

    2. Why was there absolutely no offical announcement of a second show? As the bands manager are you trying to tell us you have no idea a 2nd night was scheduled and could therefore offer a heads up to the thousands of tenclubbers who got shut out of the 1st night crowdsurge pre-sale?

    personally the lack of free flowing information is insulting... we are all into other bands and acts... all of these other bands that i love (Arcade Fire, Raconteurs, Midlake, etc) never let a ticket agency announce a 2nd date. that's the domain of the act and the management of that act... why was there NO announcement of a 2nd night?
    Post edited by dunkman on
    oh scary... 40000 morbidly obese christians wearing fanny packs invading europe is probably the least scariest thing since I watched an edited version of The Care Bears movie in an extremely brightly lit cinema.
  • keelycan
    keelycan Via Chicago Posts: 410
    tickets sales have been a nightmare in recent years Have you been aware of this? And How will pearl jam and ten club handle ticket sales in the future?
    Soldier Field 1995~Alpine Valley June I,II 1998~ United Center 2003~Alpine Valley 2003~Madison Square Garden I,II 2003~Toledo VFC 2004~Montreal 2005~Ottowa 2005~United Center I,II 2006~Cincinnati 2006~Summerfest I,II 2006~The Vic Theatre 2007~Lollapalooza 2007~Bonnaroo 2008~United Center I,II 2009~EV Chicago I,II 2008~Austin City Limits 2009~EV Chicago I,II 2011~Alpine Valley Sep 03,04 2011~Wrigley Field 2013~Seattle 2013
  • PillowPants
    PillowPants Posts: 4,877
    is it just a case of too much traffic overwhelming the server? whether it be crowdsurge or 10c?

    or is it not even known if that is the problem?
  • Sea
    Sea Posts: 3,131
    Reminder Please respect topic integrity. Thank you
  • theserialthrilla
    theserialthrilla Posts: 15,760
    kelly

    as a very avid collector can i have a glow in the dark pj20...i cant afford to buy one..

    please please pleassssssssssse
    <img src="http://i740.photobucket.com/albums/xx46/tremors25/thefixerthrilla1.gif&quot; align="left">
    <img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterorange.gif&quot; align="left">
    <img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterblack.gif&quot; align="left">
    <img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterwhite.gif&quot; align="left
    <img src="http://i740.photobucket.com/albums/xx46/tremors25/thefixerthrilla1.gif&quot; align="left">
  • vedder_soup
    vedder_soup Posts: 5,861
    Kelly Curtis wrote:
    Peasant Tents wrote:
    Will the Band add another couple of Fan Club Only Shows? -- that would be sublime and I am sure all would be enormously grateful.
    have not even had time to address this idea yet


    Ha! they need to sell tickets to that, and it seems like they have no way of doing this at the moment!
    2003 - Sydney x3,
    2006 - Reading Festival,
    2007 - Katowice, London, Nijmegen, Rock Werchter,
    2008 - MSG x2, Hartford, Mansfield x2, Beacon Theater,
    2009 - Melbourne, Sydney,
    2010 - I watched it go to fire!
    2011 - EV Brisbane x3, Newcastle, Sydney x3,
    2012 - Manchester x 2, Amsterdam x2, Prague, Berlin x2, Stockholm, Oslo, Copenhagen,
    2014 - Sydney, EV Sydney x3

    I wave to all my Friends... Yeah!
  • Kelly Curtis
    Kelly Curtis Posts: 34
    Better Dan wrote:
    Question: Why did it take so long for the 10C to communicate with fans about what was occurring regarding the recent European pre-sale? The fans waited for over 24 hours without hearing anything and Crowdsurge indicated that that they were also waiting for information from Pearl jam's camp.
    it took us that long to get the information ourselves.
  • Mookie Blaylock77
    Mookie Blaylock77 Posts: 127
    titchinello wrote:
    Kelly Curtis wrote:
    titchinello wrote:
    what about, those that bought seating tickets is there any chance for an upgrade to better seats. should the 10c have arranged to leave a block empty for this if not??
    we cannot upgrade your seats but we are working on early entry wristband per the post on the pj.com news section

    i understand you can't, so if something like this ever happens again, do you think it would be possible to keep a block empty so that upgrades can be possible, probably on a first come basis. so that 10c members can get the benifits they pay for???


    thanks for doing this.


    Let's just hope this does not happen ever again...
  • RW8297
    RW8297 Posts: 1,617
    Why are you, after 20 years of doing this, still so badly organized??? You charge us 50$ a year. You should be more responsible for your deeds. Sometimes we feel like you don't care,..
  • RE4790
    RE4790 Posts: 826
    Kelly,

    Thank you for taking time to talk to us and everything you and the band (and yes the 10 club) have done for fans!

    Can we please use ticketmaster? The Canadian tour pre-sale went really well on TM earlier this year, it would be great if all the pre-sales went that well. We have heard that some credit cards had problems with crowd surge because it's not located in the US. It would be a disaster if the same thing happened during for the US leg.
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,214
    theserialthrilla wrote:
    kelly

    as a very avid collector can i have a glow in the dark pj20...i cant afford to buy one..

    please please pleassssssssssse

    A new Low Kevin lol
  • Hopper
    Hopper Posts: 216
    Mr. Curtis- I appreciate your willingness to listen and respond to the core base...

    the ticketing issues did not just suddenly arise with this sale, in fact, there have been issues with ticket sales for several years...the responses from the 10c seem to be "stuff happens"...or no response at all...or, "so many people trying to get a small number of tickets, sorry"...but we are talking about multiple sales, over at least 6 years that have been disastrous...

    my questions:

    Does the band know about the numerous ticket sale fiascos that have taken place over the past years, and why was it not a concern until now?

    Can you and the band implement a more "open" line of communication between the 10c and the fans/forums?...it seems like there is a very strict policy of any release of infomation by moderators...when they are the closest to the fan base and can easily clear up misconceptions and falsities...

    How is information passed from band management to 10c management...official press release? email? phone call? snail mail letter?

    Who is responsible for updating the website, and why is there no consistency in respect to when items are released and the announment of such releases?
    "To be the man, you gotta beat the man! WOOOOOOOOO!!"
  • Sawyer
    Sawyer Posts: 2,411
    Looking back at my 'Order History' tickets were a breeze to get in 2000 and 2003....what changed? Is there any accountability in the 10 Club operation?
  • Kelly Curtis
    Kelly Curtis Posts: 34
    veddertown wrote:
    Can PJ get over the Ticketmaster debacle from the 90's and move on now? Pre-sales have been disastrous and I don't see why they couldn't leave it to the professionals to handle such affairs? We deserve an organization that can cope with PJ's demand given that it us who put them and keep them where they are now. Do the band know how bad the ticketing fiasco is?
    yes we worked with tm in canada.. it is not an option in all places in the world
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