UPDATED: Message To PJ Fans From CrowdSurge

kirkerj wrote:

Faithful_1 wrote:

kirkerj wrote:

According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.

That alone is making me re-think my membership. Seriously annoyed

What's your source mate?

That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.

If this is the case then i'm with you; what's the point in paying money to be treated as a second class citizen?!

kirkerj wrote:

According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.

That alone is making me re-think my membership. Seriously annoyed

conspiracy me can't help thinking that's crowdsurge trying to deflect some ire elsewhere...

o2 presale begins in just over 12 hours, but you have to be an o2 customer. That means 10C has less than 12 hours to fix this in order for membership to be worth anything. Trouble is, if it goes back online during the night in Europe, it's the European fans who will be screwed by this.

I understand that things go wrong and I also understand that 10C is not directly to blame, but if there's not a fair resolution to this, I think we have a right to be seriously annoyed.

The good news is that the tickets are still there if you want to take a positive from this.

My take on what happened tonight:
10 Club servers can't handle the pre-sales, but IIRC they staggered onsale times to compensate for this. 10 Club have done the right thing by passing the ticket sales out to a different company, however they should have kept the onsale times staggered. They announced the dates about a week ago so why they couldn't space the sales over different days is beyond me. Basically when a lot of people try to access a website it creates a massive denial of service, there is no way to avoid this realistically. Even the big sites in the UK suffer from this, see tickets when festivals go on sale, ticketmaster if they exclusively sell tickets for a tour. Hopefully whoever is in charge of dealing with ticket sales can learn that there is always going to be this problem, and like previously when they compensated by selling different dates at different times, they still need to do this no matter who provides the service. They may look at it as being inconvenience to not be able to get all the dates at the same time, but it's much more convenient than struggling for hours.

EDIT: also mentioned in another topic is that as long as you get the tickets into your cart, go to the normal crowdsurge website and you should be able to check out from there without too much hassle

Riot_Rain wrote:

If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.

I understand Crowdsurge is based in the UK

mrk2 wrote:

Riot_Rain wrote:

If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.

I understand Crowdsurge is based in the UK

You're right. Hm.

kirkerj wrote:

jrd wrote:

kirkerj wrote:

According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.

That alone is making me re-think my membership. Seriously annoyed

conspiracy me can't help thinking that's crowdsurge trying to deflect some ire elsewhere...

It makes sense to them as apparently there are more 10c members there than in europe but ITS A EUROPEAN TOUR, let us have our crack at the tickets first and then let the uS 10c members have a go

Aye, I reckon that would be a good policy and mentioned the same thing just before the dates were announced but some more frequent posters don't seem to agree.

Riot_Rain wrote:

mrk2 wrote:

Riot_Rain wrote:

If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.

I understand Crowdsurge is based in the UK

You're right. Hm.

They are in the UK, as unpalatable as it may be I think Crowdsurge are telling the truth, euro fans are getting shafter in favour of the US fans. This so annoys me, they hardly come here and when they do-second class citizens in our own continent (well actually I'm from NZ but I do live in London)

I live in the UK, I asked to work the early shift at work so that I could leave at 3pm to get home in time to obtain tickets for Manchester gig. I was up at 5.30am this morning, just so I could get home early after work It is now 11.45pm! I have sat looking at the PC for 6 hours... have been up for 18 hours, my alarm is set for 6.30am!!! I dont want to come off here incase news/sale occurs...somehow I feel it will be us Europeans screwed over even tho its a bloody European tour.
10C wanna sort this crap out, it happens every dam tour... on top off rubbish merchandise, holiday gift taking almost 11 months to be recd etc etc... No other band I like have these issues every time. I ordered 4 tickets for Foo Fighters at Milton Keynes, it sold out in 2 hours... 80,000 tiks... I got 4 ticks withn 5 minutes of trying. How does that work fine, yet something that is supposed to be for the fans fails yet again.!
Why should I pay 10C fee when this is how we are treated... 6 HOURS, NO UPDATE, NO APOLOGY!!!!!! NOT GOOD ENOUGH, ONE REALLY PEED OFF FAN!!!!

RonanJH wrote:

o2 presale begins in just over 12 hours, but you have to be an o2 customer. That means 10C has less than 12 hours to fix this in order for membership to be worth anything. Trouble is, if it goes back online during the night in Europe, it's the European fans who will be screwed by this.

I understand that things go wrong and I also understand that 10C is not directly to blame, but if there's not a fair resolution to this, I think we have a right to be seriously annoyed.

Livenation presale starts tomorrow as well. And you don't have to pay for that, just register at the site. As it seems there will be no fix before that, this pre-sale amounted to nothing at least when it comes to Stockholm tickets.

I've never been a member of any fanclub before mainly because I always got tickets the regular way: buying online with everyone else. But after seeing Pearl Jam live once (London 2010), I realised I couldn't risk missing out any further European shows and I bought my TC membership hoping to ensure tickets for upcoming shows. And tomorrow it will all come to wash as I'll probably, hopefully, get tickets how I always get them: via the regular sales site. This, after I (along everyone else) wasted a whole night over the presale that never really happened for most of us (well tickets in the cart were pretty exciting but when your cart never got beyond that....). So yeah, my first experience of the benefits of paid membership hasn''t really worked out.