UPDATED: Message To PJ Fans From CrowdSurge

Staceb10 wrote:

So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?

maybe..but wouldn't it have been prudent to check if these guys can actually handle the amount of traffic a pre-sale generates ?? seems they were woefully unprepared..3 hours for nothing :evil:

Another one to add to list of tickets in my basket then an empty basket warning. Turning into a basket case.

How about a special presale code for anyone who complains on this board?

cropdustress wrote:

Staceb10 wrote:

So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?

No. The problem is the same, but with a different provider. They just gave them the problem, its still 10c service THRU crowdsurge. Thats how I see it.

Plus, where IS 10C on this? They should be giving us updates, providing some kind of support for their customers. I don't pay my membership fee to CrowdSurge, so this is on 10C. This is such a joke. Pearl Jam can't even manage to give us a proper tour, at least enable us to get tickets to the scraps of a tour they throw us.

SoonForgotten2 wrote:

cropdustress wrote:

Staceb10 wrote:

So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?

No. The problem is the same, but with a different provider. They just gave them the problem, its still 10c service THRU crowdsurge. Thats how I see it.

Plus, where IS 10C on this? They should be giving us updates, providing some kind of support for their customers. I don't pay my membership fee to CrowdSurge, so this is on 10C. This is such a joke. Pearl Jam can't even manage to give us a proper tour, at least enable us to get tickets to the scraps of a tour they throw us.

Has anyone tried calling 10cs phone number?

Half this place is like:

And the other half is all:

Give it a rest. You all sound like:
(idiots and babies)

This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.

I remember when Ticketmaster first went online. They used to have all sorts of problems when their servers got hammered for an online sale. However ticketmaster (being as the specialize in tickets), became a fairly seasoned and well run website.

I wonder why the 10c didn't try to use the 10c to distribute the tickets (like they did when the 10c servers crapped out for the Canadian tour).

I'm honestly not surprised. Other then ticketmaster, I'm not sure if there are alot of companies that really specialize in an extremely short terms blast to their servers. I wouldn't expect small ticket companies that rarely see stadium/arena sized shows to be able to do it.

Ticketmaster has such a monopoly, they I suppose it doesn't leave many independants to offer competitive services.

Actually does TM even operate out of europe?

Riot_Rain wrote:

Faithful_1 wrote:

kirkerj wrote:

Apparently the band have been in a meeting with crowdsurge via skype for over 2 hours. Guy I spoke to (my fourth call tonight) said if no email by midnight tonight give up and go to bed.

PJ need to sort this out, if I dont get tickets in this pre sale whats the point of being a member?

Well, at least that's something. I'll hold on till 12, then i'm going to sleep.

But yeah, there's no point in being a member if you can't 10c tix.

Did they specify midnight UK time? I'm not even sure they're aware we are in different time zones here in Europe... For some people midnight UK time is 2am their time :?

Exactly. It's now half past one. I've decided to wait until two, and then I'll just say fuck it, go to bed, and hope it'll be sorted in the morning. And if I miss out on this... Well. There's always the general sale. They've wasted almost seven hours of our time, and I'm not grateful.

kirkerj wrote:

According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.

That alone is making me re-think my membership. Seriously annoyed

What's your source mate?

Mr. Fingerbottom wrote:

This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.

I don't care whose fault it is or isn't. I would like to know whether I can go to sleep now without waking up to find that all the pre-sale tickets are gone. I think most of the really angry people would be a lot less angry if a. there had been some information about what's happening and b. they had not been awake for 18 hours, 6 of which were spent trying to find out how to get hold of tickets.

Me, I'm too tired to be angry. I think I'll go to bed now, so I can get 5,5 hours of sleep. If I do miss out on fanclub tickets, however, I will have to re-think my membership. The ROI is not great and I love Pearl Jam just as much without paying to prove it.

mensane wrote:

choop wrote:

CJMST3K wrote:

How are other bands selling tickets successfully? It seems, in this day and age that reinventing the wheel is unnecessary, considering that other bands (DMB?) sell tickets successfully. How do they do it differently than PJ does it?

DMB and Phish (who share a management company) use Music Today for presale lotteries.

http://phish.portals.musictoday.com/

I'm not a DMB guy, but for Phish - who plays MSG, Alpine, all similar venues, this system works great. Two seconds to submit your lottery request, and then boom just wait. It's great.

NIN also used Music Today for their fanclub pre-sales. No problem at all..

Do we want to switch to a lottery?