farewell to Ten Club (long)

decides2dream · August 2009

Snoopy Died For Our Sins wrote:

How about just not hitting anyone, period.

exactly.
it is not ok to hit ANYone, regardless of their gender.

i think reflectedfromafar really hit it home. there are definitely two sides to this story, and we are only seeing one presented. we all know the rules as well. the real question lies within, who - if anyone - within the 10c organization possibly gave out false information for transferring tickets. that seems to be the heart of the matter imo. otherwise, karen may've been a bit brash, but i am sure she was dealing with a lot at the time, and it Is highly unusual/skeptical for such a scenario to occur. glad the OP still manged to get into the gig!

IamMine · August 2009

decides2dream wrote:

it is not ok to hit ANYone, regardless of their gender.

Agreed.I did imply only women because that was a higher percentage in my family but there were also men who were victims as well.

But yes, NO ONE.

decides2dream wrote:

i think reflectedfromafar really hit it home. there are definitely two sides to this story, and we are only seeing one presented. we all know the rules as well. the real question lies within, who - if anyone - within the 10c organization possibly gave out false information for transferring tickets. that seems to be the heart of the matter imo.

Thanks for quoting him/her...but yes.

I also find it difficult that someone inside 10c would give out false information...but again, like *points above*, there are two sides to this story.

slightofjeff · August 2009

decides2dream wrote:

Snoopy Died For Our Sins wrote:

How about just not hitting anyone, period.

exactly.
it is not ok to hit ANYone, regardless of their gender.

Unless they really, really deserve it.

Jeremys Spoken · August 2009

slightofjeff wrote:

decides2dream wrote:

Snoopy Died For Our Sins wrote:

How about just not hitting anyone, period.

exactly.
it is not ok to hit ANYone, regardless of their gender.

Unless they really, really deserve it.

True. But not a women.

If I saw this at the venue... I'd make sure I knocked him the fuck out.

Jeff Murray · August 2009

As I am sure it was stated previously the reason for no transfers is due to prior abuse of the system. They have to take a stand on this policy. Otherwise people will just find a fan with a low number and have them buy the tickets for them and transfer them. It sucks for some, but it's the policy.

And I can't feel sorry for the OP since we didn't hear the otherside of the story... Especially since he said he would have struck her in the face... Not cool!

Hugh Freaking Dillon · August 2009

1) I'm a long-time fan, second-time 10C member (I quit once because I was annoyed at what I would call incompetence with just getting my Deep magazine in the mail-but hey, people fuck up, they're busy, whatever, bottom line is I'm still a fan, and want to be in the Club).
2) those of you stating that "we pay for this VIP service, we deserve to be treated as VIP's" is BS. PJ set up this club to reward their fans, not because their fans deserved it. There's a difference.
3) painting the whole club with the same brush as this karen person is ignorant
4) we don't know both sides of the story
5) people have bad days, we don't know the situation of Karen at that particular moment, how many other people that tried to scam her out of other members' tickets, etc, so maybe that was her straw. I'm not condoning being a rude person, but once working in the hospitality industry, I'm a lot more understanding of bad service when I get it, and I conduct myself accordingly. You never have a bad day and accidentally take it out on someone else, Ricardo?
6) 10C put the "no transfers" policy in place TO PROTECT THE 10C MEMBERS AND THE INTEGRITY OF THE CLUB ITSELF.

How come most people on here don't get that?

hopethatuchoke · August 2009

I'm with the OP on this one. Just a terrible way to treat not only your customers but your fans. To the people saying "Quit whining...at least you got in!"....he had to pay for those other tickets. It's not like he got in for free. I would be more than willing to hold judgment until I heard the Ten Club side of the story but I doubt we ever will. I also can't believe that at the early hour of 3PM, she pulled out the "This conversation is over". That was MORE than enough time to try to rectify the situation via phone, fax or email. When do they hit the stage, 9pm? I have no doubt that if this Karen girl was in the mood to fix this, she could have or at least investigated it further. But....we only know 1 side of this story.

As for the no transfers....thank you SO MUCH to the people who took the time to copy and paste that policy and not only that, but put that part in BOLD LETTERS. Thank you....none of us had any idea of the policy. But while copying and pasting that you seem to be ignoring the fact that he contacted the Ten Club and they agreed to transfer this. You guys can get off your knees now.

The ticket BS was not cool but what was much worse was the line about smacking her. Not cool.

hopethatuchoke · August 2009

paulonious wrote:

2) those of you stating that "we pay for this VIP service, we deserve to be treated as VIP's" is BS. PJ set up this club to reward their fans, not because their fans deserved it. There's a difference.

I don't think we should be treated like VIP's by any stretch but normally, I don't pay $20 a year for rewards. A reward is something free. I think for $20 we can expect some level of good service. Any time I have had an issue, they have came through but it's obvious that they didn't this time.

Wilds · August 2009

My thoughts.

When I read that you wanted to smack Karen, but didn't cause you still wanted tickets, I felt you deserved every bad thing that came your way.

That aside, I wondered if you were given the opportunity to purchase two tickets where normally you wouldn't have? Meaning if you just showed up, would you have been able to buy tickets, or did you get hooked up cause of your situation?

Next, I don't think you should have paid double. You should pay for the tickets you bought, and your friend with the broken leg should pay for his tickets he didn't use. Now if you paid for them to be a nice guy, then great, but those tickets are HIS responsibility, and you can't really claim you were charged twice.

I think the best way to protest is to never give another cent to Pearl Jam in any way, shape, or form. BUT that really only hurts you. This is probably an isolated incident. Why fuck yourself. The Ten Club and benefits you get are way too good to throw them away in my opinion.

Now the worst part of this story is the way you were treated by Karen. That totally sucks, but no one knows her side of the story. Perhaps she was polite and well mannered and you became angry and abusive, then she became rude. I'm not saying that is how it went down, but I can imagine that as you were told you couldn't pick up the tickets you might have given her reason to tell you off. With only your story who knows?

As for the ticket policy. I hate that we can't transfer. It totally sucks. But I understand. It was completely abused in 2006. I know cause I contributed. I had no malice, but I think I was involved in at least two transfers. I think both times I was shut out of a show, and got tickets from a board member who couldn't make it.

I remember reading at the time that it was a nightmare to deal with.

The real injustice is if the guy with the broken leg was actually told he could get a transfer. I have a feeling something was lost in translation here.

The Ten Club should change the rule, and at least let people cancel the order, and if those tickets are then sold, then they get a full refund. In lieu of that there should be NO transfers, and then there will be no issues other than people eating the $$$.

Just my 100 cents.

Gern Blansten · August 2009

kevtic wrote:

Very interesting opening post from Riccardo. I also couldn't attend the London show after buying tickets. When i bought the tickets I was good to go but factors intervened and it became impossible to go. I contacted the 10club at the time when i wasn't sure if I could go or not and they said under no circumstances could i transfer tickets.

When i officially couldn't make it I tried again. A member on here needed tickets so i asked if i could transfer those tickets to their membership and was told no. I even then said could they give them to them for nothing as it didn't make any sense for someone to miss out if tickets were going spare. Again i was told no. At no point was it even intimated that i could transfer them by a proxy letter.

Ultimately this didn't work for Riccardo anyway but my question is why the confusion and double standards? i was approx £100 down on the deal surely there must be a simple way of releasing tickets back into the 10c for purchase by other 10c members especially if a show is sold out. After all we all pay a membership fee each year. I understand transferring tickets between members direct could have the potential to be scalped but I think you would be called on it if you tried to scalp to a 10c member.

I think in the main the 10c do a great job but a little flexibility or a little more customer care would go a long way.

yeah but giving the the tix "for nothing" doesn't mean that they didn't pay you a ton of money for them on the side

that is why the 10c has the rule and I can't blame them for not enforcing it....yeah it's a bummer and if someone at 10c said to bring a proxy letter ok but as far as 10c knew the guy sold his 10c tix to these people and he knew the rules going in

JB207769 · August 2009

Bad experience, hopefully you were able to enjoy the show. It's already been said, and I think we all would agree, we need to know both sides of the story. I tend to point blame towards myself when something doesn't go well, I say to myself, "What could I've done to avoid this", there's always something, a little more prep, some sort of confirmation email or correspondance from the club. However,

it sounds like there was planning involved.

Anyone ever purchase say a part for their car, spend hours replacing it only to find out that it doesn't fit, that some clown behing the desk whose only job is to know the catalogs in front of him.... well anyways I digress..... however,

I developed a saying years ago and it might apply here.....

ONCE AGAIN, QUALITY HELP IS AN ISSUE!!!!!

DiRtYyELLoWoCeAn · August 2009

. The answer has been that a proxy letter and copies of credit card and ID card would have been enough for me to collect the tickets in his name. By the way, that sounded fair enough to his ears since the same procedure was valid for U2 shows last week, in London as well. Furthermore, back in 2007, some friends of ours had adopted the same policy for Pearl Jam show at Wembley Arena!

Riccardo[/quote]

While I have never transfered tickets, I understand ten clubs reasons for why they do things the way they do. People abuse the system thus new rules were made. I have never heard of the rules you speak of above i think thats a load of horse caca! Just my opinion!

IamMine · August 2009

Wilds wrote:

The Ten Club should change the rule, and at least let people cancel the order, and if those tickets are then sold, then they get a full refund. In lieu of that there should be NO transfers, and then there will be no issues other than people eating the $$$.

Just my 100 cents.

That would be nice if they changed the rules so we can get our money back if we aren't going after all...

...but TicketMaster doesn't operate that way either. Or any ticket retailers I can think of...

That would probably cost 10c more money and time if they allowed that rule? It'd be a mess, I think...especially with a large fan base?

Wilds · August 2009

IamMine wrote:

Wilds wrote:

The Ten Club should change the rule, and at least let people cancel the order, and if those tickets are then sold, then they get a full refund. In lieu of that there should be NO transfers, and then there will be no issues other than people eating the $$$.

Just my 100 cents.

That would be nice if they changed the rules so we can get our money back if we aren't going after all...

...but TicketMaster doesn't operate that way either. Or any ticket retailers I can think of...

That would probably cost 10c more money and time if they allowed that rule? It'd be a mess, I think...especially with a large fan base?

Sure, but the difference is if you can't make a ticket master show you can sell your tickets, or at least give them to a friend.

And yeah, it wouldn't be easy, but it would be more fair for the customers. Not saying I blame them if they don't do it, but it would be nice.

Hugh Freaking Dillon · August 2009

hopethatuchoke wrote:

paulonious wrote:

2) those of you stating that "we pay for this VIP service, we deserve to be treated as VIP's" is BS. PJ set up this club to reward their fans, not because their fans deserved it. There's a difference.

I don't think we should be treated like VIP's by any stretch but normally, I don't pay $20 a year for rewards. A reward is something free. I think for $20 we can expect some level of good service. Any time I have had an issue, they have came through but it's obvious that they didn't this time.

$20 a year for better concert tickets (which doesn't even apply to me, really, as they've been here twice in their existence), magazines, a free limited vinyl every Christmas (or around there!), and whatever else is BEYOND a reward, in my opinion. And it's not obvious they didn't come through. You are basing this "obviousness" on the one side of an argument.

And I will also mention this to Ricardo; your explanation as to why you vented on this board is suspect. You say that you emailed 3 or 4 different people and waited a WHOLE DAY for a response. You should have waited a WEEK, at the very least. Waiting a day (even with your time zone) is not giving the 10C much to do anything with. Do you have any idea how busy they are, how many emails they must get every day, etc?

It doesn't seem to me that you are really looking for an explanation, as much as you are looking to vent your frustration and vindication of said frustration by other board members.

Are you hoping for a signed Mookie Blaylock vinyl or something? :roll:

IamMine · August 2009

Wilds wrote:

Sure, but the difference is if you can't make a ticket master show you can sell your tickets, or at least give them to a friend.

True.

Wilds wrote:

And yeah, it wouldn't be easy, but it would be more fair for the customers. Not saying I blame them if they don't do it, but it would be nice.

True.

As for right now, that's how they work...and we knew that when we were buying tickets from them. Oh well.

But I do know for a fact that they are always striving for the best. There will always be problems and always room for improvement...

IamMine · August 2009

paulonious wrote:

And I will also mention this to Ricardo; your explanation as to why you vented on this board is suspect. You say that you emailed 3 or 4 different people and waited a WHOLE DAY for a response. You should have waited a WEEK, at the very least. Waiting a day (even with your time zone) is not giving the 10C much to do anything with. Do you have any idea how busy they are, how many emails they must get every day, etc?

It doesn't seem to me that you are really looking for an explanation, as much as you are looking to vent your frustration and vindication of said frustration by other board members.

Are you hoping for a signed Mookie Blaylock vinyl or something? :roll:

Hmm.... yup. It's making him looking bad more now...

I wrote 10c something 4 months ago and I'm still patiently waiting.... I know how very busy they are, especially right now. It's really not a great time for them to discuss this issue I brought up, but i understand how extremely busy they are.

*shakes head*

benjs · August 2009

paulonious wrote:

hopethatuchoke wrote:

paulonious wrote:

2) those of you stating that "we pay for this VIP service, we deserve to be treated as VIP's" is BS. PJ set up this club to reward their fans, not because their fans deserved it. There's a difference.

I don't think we should be treated like VIP's by any stretch but normally, I don't pay $20 a year for rewards. A reward is something free. I think for $20 we can expect some level of good service. Any time I have had an issue, they have came through but it's obvious that they didn't this time.

$20 a year for better concert tickets (which doesn't even apply to me, really, as they've been here twice in their existence), magazines, a free limited vinyl every Christmas (or around there!), and whatever else is BEYOND a reward, in my opinion. And it's not obvious they didn't come through. You are basing this "obviousness" on the one side of an argument.

And I will also mention this to Ricardo; your explanation as to why you vented on this board is suspect. You say that you emailed 3 or 4 different people and waited a WHOLE DAY for a response. You should have waited a WEEK, at the very least. Waiting a day (even with your time zone) is not giving the 10C much to do anything with. Do you have any idea how busy they are, how many emails they must get every day, etc?

It doesn't seem to me that you are really looking for an explanation, as much as you are looking to vent your frustration and vindication of said frustration by other board members.

Are you hoping for a signed Mookie Blaylock vinyl or something? :roll:

+1 about the Ten Club. Frankly, the fact that we have the best seats collectively set aside for us, and those fans that aren't members don't have access to these tickets at all says a LOT about what this band does for us. They're far from perfect, but based on my experience, they are responsive, they are caring, and the value statement is quite great. Find me another fan club that gives us what 10C gives us at this price point.. they may be out there, but they're few.

Sea · August 2009

Please remember there are 2 sides to every story.

joeroberts wrote:

but Karen surely would have left with the mark of my hand on her cheek,...

Speaks volumes. Thread Closed

farewell to Ten Club (long)

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