A right of return for Ten Club seat tickets for Berlin - now!

JABK · February 26

I was wondering if we don't get re-located (which we probably won't), is the sound at least good in the side sections?

marumaruko · February 26

I could imagine that people will get relocated in the last minute when seats are available elsewhere (which there will be)

jwhjr17 · February 26

Zen23 said:

Hey Ten Club.

The title speaks for itself. With your Ten Club presale for Berlin, you have deceived and fooled the buyers. Period. Take care of a right of return as soon as possible for Ten Club seat tickets.

On the left is the graphic that you have displayed to all buyers showing where their seats can be located. On the right you can see the reality.

You have put your most loyal fans in the cheapest corners of the lower tier of sections A and E of the Waldbühne. These are clearly marked as "obstructed view" on Eventim. This information was completely missing from you and Ticketmaster. The lousy seats are offered at a reduced price at other events. And not for the full price of 175 euros! All of the other seats that you've marked in blue were intended for the official presale and were in the hands of Ticketmaster (areas B, C and D) and in the hands of Eventim (the entire middle and upper tiers). All of this is a disgrace. It's not too late yet. Take care of your fans.

A right of return for Ten Club seat tickets for Berlin - now! Fed up.

How's this demand working so far?

Zen23 · February 26

No reaction at all. Neither from the Ten Club. Nor from Ticketmaster. And I'm not the only one who has been busy writing emails.

JABK · February 26

Zen23 said:

No reaction at all. Neither from the Ten Club. Nor from Ticketmaster. And I'm not the only one who has been busy writing emails.

Usually a sign of them knowing a huge mistake has been made...

Bennostein · February 26

Reply I received from TM vie Mail today:

Hello,

Thank you for reaching out and we're sorry you're dissatisfied with the results of your request. Unfortunately, we are unable to exchange your tickets as per the policy:

All sales are final.

You will get your seating assignment when your mobile tickets are delivered to your Ticketmaster account. Please allow until 4/1/24 to receive the email to claim your tickets to your account.

RatherStarved · February 26

JABK said:

Zen23 said:

No reaction at all. Neither from the Ten Club. Nor from Ticketmaster. And I'm not the only one who has been busy writing emails.

Usually a sign of them knowing a huge mistake has been made...

Well it could just be volume of notes, or general lack of customer service.

mace1229 · February 26

I'm curious, how do you know those were the only 10c seats? Is there a Facebook group or something that's that's where everyone who got tickets is seated?

Zen23 · February 27

Asked the other way around. Are there any Ten Club members with seats that have not been placed in the outermost A and E sections?

JABK · February 27

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

TinaE · February 27

JABK said:

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

That's how I see it too. If we don't get relocated, we'll just make the best of it!

Jimmi · February 27

JABK said:

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

This is how we'll do it, see you 2 july in A1! 🤙

Zen23 · February 27

I still have two tickets for sale in A1 for July 2. And one ticket in A1 for July 3. When will it be possible to sell these officially via Ticketmaster?

JABK · February 27

Jimmi said:

JABK said:

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

This is how we'll do it, see you 2 july in A1! 🤙

Bummer...we're in E2 on night 2...but we'll still rock hard 🤟

Jimmi · February 27

JABK said:

Jimmi said:

JABK said:

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

This is how we'll do it, see you 2 july in A1! 🤙

Bummer...we're in E2 on night 2...but we'll still rock hard 🤟

Will be in GA on night 2. All will be good 🤞

JABK · February 27

Jimmi said:

JABK said:

Jimmi said:

JABK said:

I pressume we won't get an answer from any organizer here, but it seems we're quite a few Ten clubbers in A1 and E2...we are damn close to the stage so I think the best way to deal with this is to just have an awesome party with it and sing our hearts out.

This is how we'll do it, see you 2 july in A1! 🤙

Bummer...we're in E2 on night 2...but we'll still rock hard 🤟

Will be in GA on night 2. All will be good 🤞

And as I've mentioned before, Vienna was my only show on the last tour so all will be good as long as they make it to the stage this time 😉

linusvanpelt · February 27

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

aurelgugus · February 27

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

Cards have already been charged.

axeljohan · February 27

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

Legally, I would not be sure if you can sell „possible view obstructed seats“ without noticing the buyer in advance about that. But you never know.

chalon · February 28

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

You can do that but would likely get you banned from buying any future tickets through TM and through 10C.

Zen23 · February 28

axeljohan said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

Legally, I would not be sure if you can sell „possible view obstructed seats“ without noticing the buyer in advance about that. But you never know.

The core of the misery in a nutshell.

FreddyMyer666 · February 28

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.

I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

JABK · February 28

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

Spot on! My biggest complain here is the lack of transparency. Either you say in advance that there is a chance you end up with obstructed view through Ten Club ticketing, or you come out afterwards and say you made a mistake with seat locations for Ten Club members.

JackD. · February 28

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

What you just described I would call fraud. You were offered the best seats in the house and got obstructed view. Product handed over is not what’s been advertised. That‘s why I think OPs idea would be successful. But yeah, probably with the risk of being banned from all systems.

RatherStarved · February 28

JABK said:

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

Spot on! My biggest complain here is the lack of transparency. Either you say in advance that there is a chance you end up with obstructed view through Ten Club ticketing, or you come out afterwards and say you made a mistake with seat locations for Ten Club members.

This ^

bleecker · February 28

JackD. said:

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

What you just described I would call fraud. You were offered the best seats in the house and got obstructed view. Product handed over is not what’s been advertised. That‘s why I think OPs idea would be successful. But yeah, probably with the risk of being banned from all systems.

Nobody was offered best seats in the house. According to the original seating plan (see OP) your seat could have been anywhere from A1 to L2. It is indeed strange that all TC seats appear to be located in A1 and E2, but these areas where part of the deal from the beginning.

RatherStarved · February 28

bleecker said:

JackD. said:

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

What you just described I would call fraud. You were offered the best seats in the house and got obstructed view. Product handed over is not what’s been advertised. That‘s why I think OPs idea would be successful. But yeah, probably with the risk of being banned from all systems.

Nobody was offered best seats in the house. According to the original seating plan (see third post) your seat could have been anywhere from A1 to L2. It ist indeed strange that all TC seats appear to be located in A1 and E2, but these areas where part of the deal from the beginning.

It is true. However they did not disclose the possibility of obstructed view.

bleecker · February 28

RatherStarved said:

bleecker said:

JackD. said:

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

What you just described I would call fraud. You were offered the best seats in the house and got obstructed view. Product handed over is not what’s been advertised. That‘s why I think OPs idea would be successful. But yeah, probably with the risk of being banned from all systems.

Nobody was offered best seats in the house. According to the original seating plan (see third post) your seat could have been anywhere from A1 to L2. It ist indeed strange that all TC seats appear to be located in A1 and E2, but these areas where part of the deal from the beginning.

It is true. However they did not disclose the possibility of obstructed view.

Also true. But we dont know how much of an issue that really ist going to be. I would think A1 with possible obstructed view might still be better than a lot of seats in the L or I section, at least the pricing for other Events indicates this.

RatherStarved · February 28

bleecker said:

RatherStarved said:

bleecker said:

JackD. said:

FreddyMyer666 said:

linusvanpelt said:

Hi there
i am also in a1 Both Nights and also very disapointed
question: what will happen when i tell my Credit Card Not to Pay the amount to Ticketmaster ?
will tm push through the demand ?

I'm sorry to say so, but that's not possible. CC-payments are guaranteed. The option to regain the money is only in case of fraud.
I scored both Berlin nights. Received A1 + E2 in the upper third rows. Unfortunately this is a huge let down. I get that seniority seating assignment. That's fair and I'm totally ok to sit behind loyal long time members. Having an obstructed view for EUR 175 (USD 190) is something completely different. I'm really dissappointed with that outcome.

What you just described I would call fraud. You were offered the best seats in the house and got obstructed view. Product handed over is not what’s been advertised. That‘s why I think OPs idea would be successful. But yeah, probably with the risk of being banned from all systems.

Nobody was offered best seats in the house. According to the original seating plan (see third post) your seat could have been anywhere from A1 to L2. It ist indeed strange that all TC seats appear to be located in A1 and E2, but these areas where part of the deal from the beginning.

It is true. However they did not disclose the possibility of obstructed view.

Also true. But we dont know how much of an issue that really ist going to be. I would think A1 with possible obstructed view might still be better than a lot of seats in the L or I section, at least the pricing for other Events indicates this.

I’m personally in about row 16 and about 6 seats in from the next section so closer to the next section in than the wall. I’m cautiously optimistic that might be a decent if not good seat (and if anyone has insight please share!)

However I definitely would not have entered the draw had they indicated the awarded seats may have obstructed views.

And now the uncertainty is taking the joy out of planning. Even if my seats end up being good I will be wondering about it for 4 months. That’s not what anyone wants to buy.

FreddyMyer666 · February 28

So let's keep focusing on the good things here. When Eddie stands on the frontmost edge of the stage there's quite a good chance we might see him in Berlin. And I have a really good feeling that the music will be great (don't know about the sound though). - sarcasm out-

A right of return for Ten Club seat tickets for Berlin - now!

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