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A right of return for Ten Club seat tickets for Berlin - now!
Hey Ten Club.
The title speaks for itself. With your Ten Club presale for Berlin, you have deceived and fooled the buyers. Period. Take care of a right of return as soon as possible for Ten Club seat tickets.
On the left is the graphic that you have displayed to all buyers showing where their seats can be located. On the right you can see the reality.
You have put your most loyal fans in the cheapest corners of the lower tier of sections A and E of the Waldbühne. These are clearly marked as "obstructed view" on Eventim. This information was completely missing from you and Ticketmaster. The lousy seats are offered at a reduced price at other events. And not for the full price of 175 euros! All of the other seats that you've marked in blue were intended for the official presale and were in the hands of Ticketmaster (areas B, C and D) and in the hands of Eventim (the entire middle and upper tiers). All of this is a disgrace. It's not too late yet. Take care of your fans.
A right of return for Ten Club seat tickets for Berlin - now! Fed up.
Update from March 1, 2024:
After a long discussion with Ticketmaster. Instead of responding to the fans' concerns or placing a notice on the Ticketmaster page themselves, the correct "obstructed view" marking on the Eventim page was quietly and secretly removed overnight. And now guess who dictated this seating plan graphic to Eventim? A small company called Ticketmaster / Live Nation. Source: official Eventim contact. And the saddest thing about the whole thing is that even Ticketmaster has kept in touch on a fairly regular basis. On the other hand, I never got a response from Ten Club about this story.
Oh yes, Ticketmaster is of course still selling the seats. Even the ones at the very edge. But not for the normal price. But as a platinum ticket for 219 euros.
The title speaks for itself. With your Ten Club presale for Berlin, you have deceived and fooled the buyers. Period. Take care of a right of return as soon as possible for Ten Club seat tickets.
On the left is the graphic that you have displayed to all buyers showing where their seats can be located. On the right you can see the reality.
You have put your most loyal fans in the cheapest corners of the lower tier of sections A and E of the Waldbühne. These are clearly marked as "obstructed view" on Eventim. This information was completely missing from you and Ticketmaster. The lousy seats are offered at a reduced price at other events. And not for the full price of 175 euros! All of the other seats that you've marked in blue were intended for the official presale and were in the hands of Ticketmaster (areas B, C and D) and in the hands of Eventim (the entire middle and upper tiers). All of this is a disgrace. It's not too late yet. Take care of your fans.
A right of return for Ten Club seat tickets for Berlin - now! Fed up.
Update from March 1, 2024:
After a long discussion with Ticketmaster. Instead of responding to the fans' concerns or placing a notice on the Ticketmaster page themselves, the correct "obstructed view" marking on the Eventim page was quietly and secretly removed overnight. And now guess who dictated this seating plan graphic to Eventim? A small company called Ticketmaster / Live Nation. Source: official Eventim contact. And the saddest thing about the whole thing is that even Ticketmaster has kept in touch on a fairly regular basis. On the other hand, I never got a response from Ten Club about this story.
Oh yes, Ticketmaster is of course still selling the seats. Even the ones at the very edge. But not for the normal price. But as a platinum ticket for 219 euros.
Post edited by Zen23 on
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Comments
https://pearljam.com/ten-club
Cleary seating tickets for Berlin are not among the best seats in the house when they are normally sold at a discounted rate for other events. (Although you might have a good to great view from the lower rows, no so good to terrible from the higher rows).
if would be great if 10c would comment how the Berlin seat allocation is in line with the promises given about the membership.
While the 10c presale was still runing, the topic of possible assigned seating came up among the 10c members just as a rumor, that this might be the case for PJ in Berlin in 2024.
And as far as I know there was no clarification, just conflicting answers from the presale-support.
I would like to point out, that the graphic shown above also suggested, that the 10c members would not even get assigned seats, as all the seating areas were marked in the same colour.
So there was an absolute lack of transparency for the members, what they were even buying,
Thatˋs why I chose GA for both nights (despite my old bones) since I did not like having the chance to end up in the middle of the 2nd tier. Didn’t thought they would give members possible view-restricted seats (which again, could be fine for the lower rows).
A clarification from 10c would be great if their policy changed from „best seats in the house“ to „among the best seats in the house, so we can sell others at Premium“ or to „just be happy that you are in the building“. Would make a difference to future 10c-ticket purchases.
Gutted: London 2 2018, Sacramento 2022, Noblesville 2023
I was the one who called Live Nation Germany, and they gave me the information of reserved seating for the 2 PJ concerts at Waldbühne 2024. They did not clarify if there are cheaper sections in the upper bowl (which were not on Friday, but since Saturday, because of bad sales).
That was ok for me, reserved seating is quite good, you can go a little later and still have your seats.
But choosing only obstructed areas for all TC seats is quite a big problem.
Everyone who has been at Waldbühne concerts knows that, if you have general admission, like it was always before 2024 for all of my 10 to 12 concerts there, you have half of the A1 and E2 sections empty, even when it is sold out (that was the normal case when I was there, since 08/14/95 NY and PJ).
So a reaction from TC is much appreciated.
Mooving to B/C/D empty seats (A2 and E1 maybe) or getting a refund of maybe 25€ per ticket - at free choice- woud be fine.
Better than nothing.
And please next time: ask someone before, who knows about problems with some sections in different venues.
There are many, who would have known for Berlin...
One last thing:
Please put the speakers on the side of the stage at Waldbühne in July further back, to enable TC-sections a better view of the (whole) band. Thanks!
09/02/05, 09/04/05, 09/05/05, 09/16/06, 09/17/06, 09/19/06, 09/22/06, 09/23/06, 06/12/07, 06/18/07,
06/21/07, 06/23/07, 06/24/08, 06/25/08, 08/15/09, 08/18/09, 06/30/10, 09/03/11, 09/04/11, 07/02/12,
07/04/12, 07/07/12, 06/16/14, 06/17/14, 06/26/14, 08/05/16, 08/07/16, 07/01/18, 07/03/18, 07/05/18,
09/02/18, 09/04/18, 06/21/22, 06/28/22, 07/14/22
My pair is still not there (...thought they would be after the public sale).
Gutted: London 2 2018, Sacramento 2022, Noblesville 2023
Eddie Vedder Düsseldorf 06/30/2019
"The future ain't what it used to be..."
Eddie Vedder Düsseldorf 06/30/2019
"The future ain't what it used to be..."
Ultimately, the question arises: if only these two areas had been indicated as possible seats in the Ten Club presale and if the Ten Club and Ticketmaster had pointed out that these were possibly obstructed-view seats, nobody would have applied for them for 175 euros.
If we had known in advance that 95 percent of the other seats would be sold in the official presale, who would have applied for them?
It is and remains a deception. And in a fair world - yes, I know we don't live in one - there has to be compensation for this.
Eddie Vedder Düsseldorf 06/30/2019
"The future ain't what it used to be..."
Eddie Vedder Düsseldorf 06/30/2019
"The future ain't what it used to be..."
Eddie Vedder Düsseldorf 06/30/2019
"The future ain't what it used to be..."
Gutted: London 2 2018, Sacramento 2022, Noblesville 2023