Pearl Jam Headline Two Nights at BST Hyde Park

RD171825

jefft said:

Anyone going to these shows, take some time to go see The Glorious Sons and jjwilde.  You will not be disappointed.

JJ Wilde is from Kitchener Ontario my hometown

BlueLedbetter

JeBurkhardt said:

BlueLedbetter said:

JeBurkhardt said:

My Friday tickets showed up in the AXS app last night but Saturday tickets are still pending. Both nights are still showing as pending in the BST app. 

Thanks looks like I have a problem with AXS then

I am waiting to chat with them right now. I checked my order history and only the Friday night order is in my order history even though both nights are showing in the my ticket section.

I will wait a few days see if it sorts itself out or there are any communication 

jefft

RD171825 said:

jefft said:

Anyone going to these shows, take some time to go see The Glorious Sons and jjwilde.  You will not be disappointed.

JJ Wilde is from Kitchener Ontario my hometown

Ya, she's great.  We were up there last month to see her at the center in the Square.  Then the last 3 nights in TO.

Pap

BlueLedbetter said:

West Coast Dreamgirl said:

I got my digital tickets last night which was a nice surprise! 

Is that in BST or AXS app?

Pap

This is what I see when logged into the AXS website:

But, how can I download them?

Gravey1975

BlueLedbetter said:

West Coast Dreamgirl said:

I got my digital tickets last night which was a nice surprise! 

Is that in BST or AXS app? My  Friday ones are showing as unavailable as I picked a different delivery in AXS, which I didn't, and Saturday still showing pending 

I'm having the same issue. It says my Saturday tickets are pending and will be available through the app shortly, but it says my Friday tickets won't be available through the app as apparently I chose a different delivery method (I didnt). I tried through both the BST app and the AXS app and its the same. 

BlueLedbetter

Gravey1975 said:

BlueLedbetter said:

West Coast Dreamgirl said:

I got my digital tickets last night which was a nice surprise! 

Is that in BST or AXS app? My  Friday ones are showing as unavailable as I picked a different delivery in AXS, which I didn't, and Saturday still showing pending 

I'm having the same issue. It says my Saturday tickets are pending and will be available through the app shortly, but it says my Friday tickets won't be available through the app as apparently I chose a different delivery method (I didnt). I tried through both the BST app and the AXS app and its the same. 

That's reassuring that it appears to be a system issue rather than just me, will wait a few days and see if it gets resolved 

Gravey1975

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

West Coast Dreamgirl said:

I got my digital tickets last night which was a nice surprise! 

Is that in BST or AXS app? My  Friday ones are showing as unavailable as I picked a different delivery in AXS, which I didn't, and Saturday still showing pending 

I'm having the same issue. It says my Saturday tickets are pending and will be available through the app shortly, but it says my Friday tickets won't be available through the app as apparently I chose a different delivery method (I didnt). I tried through both the BST app and the AXS app and its the same. 

That's reassuring that it appears to be a system issue rather than just me, will wait a few days and see if it gets resolved 

I might speak to them via live chat tomorrow.  Will let you know what they say if I do. 

BlueLedbetter

Gravey1975 said:

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

West Coast Dreamgirl said:

I got my digital tickets last night which was a nice surprise! 

Is that in BST or AXS app? My  Friday ones are showing as unavailable as I picked a different delivery in AXS, which I didn't, and Saturday still showing pending 

I'm having the same issue. It says my Saturday tickets are pending and will be available through the app shortly, but it says my Friday tickets won't be available through the app as apparently I chose a different delivery method (I didnt). I tried through both the BST app and the AXS app and its the same. 

That's reassuring that it appears to be a system issue rather than just me, will wait a few days and see if it gets resolved 

I might speak to them via live chat tomorrow.  Will let you know what they say if I do. 

Thanks appreciate that

JeBurkhardt

I wonder if it is an app issue. My Friday and Saturday tickets were ordered separately. The app only shows the Friday order, and I have delivery of those tickets, but not the Saturday order. When I go to the AXS webpage, both orders are listed. 

thomascbullock

I have Saturday tix which aren’t showing in the app at all, but someone responded to my case yesterday and confirmed all is well, they haven’t been released yet, they will be released soon and will show up in the app.

JeBurkhardt

thomascbullock said:

I have Saturday tix which aren’t showing in the app at all, but someone responded to my case yesterday and confirmed all is well, they haven’t been released yet, they will be released soon and will show up in the app.

Thanks. I tried to get ahold of them on chat this morning but ran out of time. I tried again this afternoon but it was offline. I will wait a few days and if they don’t show up I will try to contact them. 

matt84

I absolutely hate not having physical tickets for gigs.

BlueLedbetter

Both my Friday and Saturday tickets now showing as unavailable in the app as I selected a different delivery method, which I didn't as there was no option to select 

Gravey1975

BlueLedbetter said:

Both my Friday and Saturday tickets now showing as unavailable in the app as I selected a different delivery method, which I didn't as there was no option to select 

Yeah same here. 

BlueLedbetter

Gravey1975 said:

BlueLedbetter said:

Both my Friday and Saturday tickets now showing as unavailable in the app as I selected a different delivery method, which I didn't as there was no option to select 

Yeah same here. 

And I can't get logged in to my axs account via laptop, bit of a nightmare this 

vampC83

The tickets now appear in my BST app and show as unavilable due to delivery method, same as you guys, but the ticket type says "Admissions Standing View Only - General Admission. No mention of Ten Club? Anyone else see TC mentioned on theirs?

BlueLedbetter

vampC83 said:

The tickets now appear in my BST app and show as unavilable due to delivery method, same as you guys, but the ticket type says "Admissions Standing View Only - General Admission. No mention of Ten Club? Anyone else see TC mentioned on theirs?

Shows TC in AXS app but unavailable haven't installed the BST app

vampC83

BlueLedbetter said:

vampC83 said:

The tickets now appear in my BST app and show as unavilable due to delivery method, same as you guys, but the ticket type says "Admissions Standing View Only - General Admission. No mention of Ten Club? Anyone else see TC mentioned on theirs?

Shows TC in AXS app but unavailable haven't installed the BST app

Thanks. I checked both apps and it doesn't say TC in either. I will get in touch with them.

Gravey1975

Yeah mine say TC. Just about the only thing the app has right at the moment. 

RatherStarved

Similar issues over here…bought Fri and Sat separately; Friday in app correctly; Sat missing; tried to get live chat assistance but didn’t make it through the queue.  

vampC83

So I just chatted with AXS UK. The customer service rep said the tickets will be sent to the AXS app close to the event date and that in my case they will be updated to reflect TC. 

BlueLedbetter

vampC83 said:

So I just chatted with AXS UK. The customer service rep said the tickets will be sent to the AXS app close to the event date and that in my case they will be updated to reflect TC. 

That would be fine if other people didn't already have theirs showing 

vampC83

BlueLedbetter said:

vampC83 said:

So I just chatted with AXS UK. The customer service rep said the tickets will be sent to the AXS app close to the event date and that in my case they will be updated to reflect TC. 

Yeah, quite irritating. I know. But I am sure all our tickets will show properly closer to the event.

BlueLedbetter

vampC83 said:

BlueLedbetter said:

vampC83 said:

So I just chatted with AXS UK. The customer service rep said the tickets will be sent to the AXS app close to the event date and that in my case they will be updated to reflect TC. 

Yeah, quite irritating. I know. But I am sure all our tickets will show properly closer to the event.

Yeah they have time to sort it out I'll worry about it if it's not sorted the week before 

Apone

Having exaclty the same issues as mentioned above, will worry about it if not sorted the week before

False_Belief

I messaged the official BST account on Twitter today.  They replied to say that they’re aware of the issue and are looking into it as a matter of priority.   

Gravey1975

As long as everyone's in the same boat then it'll be fine. If I was the only one having issues I'd be more concerned. 

Apone

My 2 tickets have just appeared in the axs app for Friday, after earlier saying I had chose a different delivery method.

vampC83

Apone said:

My 2 tickets have just appeared in the axs app for Friday, after earlier saying I had chose a different delivery method.

Same here ;-)