Requested a Refund

1ThoughtKnown

PJNB said:

The only way they are taking my tickets is if they force me to get a refund. I hope they continue to do as they are doing and then have shows when they can with the tickets that we have. Also Krakow 18 > Seattle 2 18 

I was at both of those shows. Krakow was awesome, but Seattle 2 was another level. 

mcdevittpb

pearljammr78 said:

I just requested a refund for both Oakland shows. I can not see going to a show that might or might not happen next year on a date I can’t attend and I’m not willing to attend with a mask on or at a social distance. Next I’m going to request refunds for my two nights at Ohana. Hopefully that goes smooth. I don’t wanna be charged on June 1st for the lay away plan. Super depressed that I may never see PJ again, but if the Home Show, night 2 was my last one, I went out on top. 

I’m with you. An epic way to go out. On top of the Covid situation, it’s getting too expensive and too time consuming and stressful to get tickets with all the F5ing if you get shut out.  And for the cost of one show, we can buy the bootlegs for an. entire tour. It was a good run. Gone are the days. It’s a new world now.  

SHZA

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

gotthebottle

Front Gate Tickets,  the festival division of TM, will not do anything until shows are postponed or canceled... and Ohana will be canceled. 

PJNB

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Having GA for all 5 shows that I was going to for the spring tour and putting hours and hours into F2F to get them there is no way I am giving those up. It obviously makes sense if someone was in the nosebleeds for a show not in high demand that they could get a refund now and get tickets again later fairly easily but if I had decent tickets now and did not need the cash there is no way I am gambling getting something better down the road or even the risk of being shutout. 

I also doubt there will be plenty of opportunities to get tickets when they reschedule. I see one sale with all of the refund tickets put together and then F2F being started again and we all know what a shit show that is for the normal person not able to put hours into it. I think we will see a lot of threads complaining about people that got a refund and now can no longer get tickets to the show. 

Zod

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

JOEJOEJOE

The ticket seller sits on the cash, and they act upon the orders of the promoter in terms of when to issue refunds. In this case, the promoter and the ticket seller are both controlled by Livenation.

JG49071

I requested a refund too. Apparently though you have to actually have bought tickets to get refunds. Damn.

pearljammr78

JG49071 said:

I requested a refund too. Apparently though you have to actually have bought tickets to get refunds. Damn.

That must be in the super fine print. Bastards!!

mcdevittpb

All of the F5ers (me included) knew (or should have known) that a possibility existed of a show or shows being postponed or cancelled.  That’s the nature of live events. Something could happen anytime to affect the event happening. Hell, even the London show in 18 got postponed due to Ed’s voice.  Folks who couldn’t make the new date got refunded. Anyone who wants a refund should be able to get one. Anyone who wants to hold on to their tickets and wait it out should be able to do that too. 

SHZA

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

on2legs

SHZA said:

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

I’m cool with it.  But I don’t look at it as being ripped off.  I looked at it as my reservation is being held at a nominal cost. 

Also... how much are interest rates right now?  All things considered I think Ticketmaster would rather have new shows being booked every week than holding people’s money for pennies per ticket in interest.  Heck they already sit on your money for 3-6 months under regular circumstances.  I can’t see getting too worked up about another 6 months. 

RatherStarved

If interest rates turn negative it’s like they’re paying us

aurelgugus

NSL said:

PJNB said:

NSL said:

Has anyone that requested refunds from TM gotten their money yet? 

10C yes lots of people. Not sure about general sale tickets. 

Ah yeah that's what I meant, the regular sale from TM. 

I have requested refund for all Cali shows on April 13th.
4 were bought from the 10 club presale, they have not been refunded yet but according to TM, it should be done during the week...meaning that you may have to wait more than 30 days.
1 show was bought directly from TM and was refunded in 10 days.

on2legs

kst said:

If interest rates turn negative it’s like they’re paying us

Don't confuse things with logic.  

SHZA

on2legs said:

SHZA said:

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

I’m cool with it.  But I don’t look at it as being ripped off.  I looked at it as my reservation is being held at a nominal cost. 

Also... how much are interest rates right now?  All things considered I think Ticketmaster would rather have new shows being booked every week than holding people’s money for pennies per ticket in interest.  Heck they already sit on your money for 3-6 months under regular circumstances.  I can’t see getting too worked up about another 6 months. 

Of course they would rather have new shows, but that's not an option in this environment. Investing ticket-holders' money and making millions on it is the next best thing. You're assuming they would hold all this cash in a savings account paying pennies, which isn't the case. 

PJNB

I am not even sure why this discussion is even a thing to be honest. You can get a refund if you want or you can keep your tickets. Everyone should be happy. We are all adults and can make this decision on our own that best suits us at this time. 

on2legs

SHZA said:

on2legs said:

SHZA said:

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

I’m cool with it.  But I don’t look at it as being ripped off.  I looked at it as my reservation is being held at a nominal cost. 

Also... how much are interest rates right now?  All things considered I think Ticketmaster would rather have new shows being booked every week than holding people’s money for pennies per ticket in interest.  Heck they already sit on your money for 3-6 months under regular circumstances.  I can’t see getting too worked up about another 6 months. 

Of course they would rather have new shows, but that's not an option in this environment. Investing ticket-holders' money and making millions on it is the next best thing. You're assuming they would hold all this cash in a savings account paying pennies, which isn't the case. 

Where are they investing the money they may need tomorrow and making millions?  

SHZA

on2legs said:

SHZA said:

on2legs said:

SHZA said:

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

I’m cool with it.  But I don’t look at it as being ripped off.  I looked at it as my reservation is being held at a nominal cost. 

Also... how much are interest rates right now?  All things considered I think Ticketmaster would rather have new shows being booked every week than holding people’s money for pennies per ticket in interest.  Heck they already sit on your money for 3-6 months under regular circumstances.  I can’t see getting too worked up about another 6 months. 

Of course they would rather have new shows, but that's not an option in this environment. Investing ticket-holders' money and making millions on it is the next best thing. You're assuming they would hold all this cash in a savings account paying pennies, which isn't the case. 

Where are they investing the money they may need tomorrow and making millions?  

In a diversified portfolio that can be liquidated as needed. If by "may need tomorrow" you mean "in case someone asks for a refund," they're taking about 30 days to fulfill refund requests. 

on2legs

SHZA said:

on2legs said:

SHZA said:

on2legs said:

SHZA said:

Zod said:

SHZA said:

Zod said:

I understand if people are having financial difficulties, and that concert money needs to be reallocated to keeping a roof over ones house.   That makes complete sense and is the right thing to do.   Necessities come before concerts.   If you don't need the money I don't really get it.   It's all unknowns right now.   We don't know the new dates, we don't know what the circumstances will be, etc.... I'm not giving up my tickets until I know more.    I would either  not be able to make the new date, or be uncomfortable with the health conditions.   Until either of those become an issue I see no reason to seek out refunds.

I feel like people think the worlds ending and we're never getting concerts again.  It'll take a while, but you can't isolate civilization forever.   Eventually we're either all going to get it, or they're going to figure out a vaccine/treatment. 

I am finding this to be a very divisive topic.    Lots of people just want refunds even if they don't need the cash (feels like panic selling when the market is down).   Then there's a bunch of people who will just wait it out until the shows happen or they get cancelled.

I honestly don't think concerts will go forward if having them is going to cause a widespread outbreak.   I don't think it's financially feasible to run socially distanced shows in big venues.   The reduction in number of fans would make it unfeasible.    I don't think they'd do shows if the virus was rampant because people won't want to go.  People like the OP would think twice.. I would think twice...

I think these are being delayed until the coast is clear, or if that takes longer than we hope.. maybe we start seeing cancellations.  

For me.. I need more info.  I'm ok for cash right now, I cant wait it out longer.   I don't want to give up tickets until I know more.

One doesn't have to be desperate for cash to prefer not giving ticketmaster an interest free loan for a year. With so many people getting refunds, there will be plenty of opportunities to get new tickets after it's rescheduled. If your seats are so good that you'd be unlikely to score something similar I can see why you'd hold onto it. 

Technically, I think it's the promoter or the venue that sit on the cash (which in many cases is probably TM's parent company).   The thing is, how much interest am I really going to earn on $250 usd over the span of a year or two.

I agree with your comments though.   The crappier the tickets the easier it would be to let them go, and try to acquire better ones when things pick up again.

You're one person. Interest on $250 x hundreds of thousands is a lot of money. You're OK with getting ripped off a little bit but it's a massive windfall when you look at it on a large scale. 

I’m cool with it.  But I don’t look at it as being ripped off.  I looked at it as my reservation is being held at a nominal cost. 

Also... how much are interest rates right now?  All things considered I think Ticketmaster would rather have new shows being booked every week than holding people’s money for pennies per ticket in interest.  Heck they already sit on your money for 3-6 months under regular circumstances.  I can’t see getting too worked up about another 6 months. 

Of course they would rather have new shows, but that's not an option in this environment. Investing ticket-holders' money and making millions on it is the next best thing. You're assuming they would hold all this cash in a savings account paying pennies, which isn't the case. 

Where are they investing the money they may need tomorrow and making millions?  

In a diversified portfolio that can be liquidated as needed. If by "may need tomorrow" you mean "in case someone asks for a refund," they're taking about 30 days to fulfill refund requests. 

So they’re calling their broker and selling stock every time someone wants a refund?  Ok....

Maybe they invested in a diversified Pearl Jam portfolio of viewmasters and skateboards.  They just throw one up on eBay whenever they need to issue a refund.