Fan to Fan Ticket Money Stuck in Limbo

SHZA

But they haven't charged my card. TM did for the original sale but I don't want to void that because then it complicates the resale.  

lmckenney24

SHZA said:

But they haven't charged my card. TM did for the original sale but I don't want to void that because then it complicates the resale.  

Yeah, true. 

Hawk123

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

RatherStarved

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

SHZA

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

RatherStarved

SHZA said:

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

Then they should do one of two things:

1) Confirm to sellers that their credit cards will not be charged for buyer refunds.

2) Release the funds to sellers.  If the buyer cancels, TM refund the buyer directly.

I believe option 2 is the best.  There was never a reason to keep sellers in the process once a sale is made.

SHZA

kst said:

SHZA said:

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

Then they should do one of two things:

1) Confirm to sellers that their credit cards will not be charged for buyer refunds.

2) Release the funds to sellers.  If the buyer cancels, TM refund the buyer directly.

I believe option 2 is the best.  There was never a reason to keep sellers in the process once a sale is made.

2 doesn't work. The seller gets paid for a canceled sale / event and TM loses money paying the refund. #1 is basically what they're doing based on the email that lmckenney24 got 

lmckenney24

kst said:

SHZA said:

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

Then they should do one of two things:

1) Confirm to sellers that their credit cards will not be charged for buyer refunds.

2) Release the funds to sellers.  If the buyer cancels, TM refund the buyer directly.

I believe option 2 is the best.  There was never a reason to keep sellers in the process once a sale is made.

I agree, option #2 makes the most sense. I fucking hate Ticketbastard.

RatherStarved

SHZA said:

kst said:

SHZA said:

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

Then they should do one of two things:

1) Confirm to sellers that their credit cards will not be charged for buyer refunds.

2) Release the funds to sellers.  If the buyer cancels, TM refund the buyer directly.

I believe option 2 is the best.  There was never a reason to keep sellers in the process once a sale is made.

2 doesn't work. The seller gets paid for a canceled sale / event and TM loses money paying the refund. #1 is basically what they're doing based on the email that lmckenney24 got 

2 may not work in the stubhub case but it completely works in the fan to fan.

The payment the seller gets is equal to what they originally paid.  They’re then out of the picture.  At that point TM has the new buyers money and the new buyer has the ticket.  Original buyer out of the picture.  Future refund directly between new buyer and TM.

I call BS on their email to LMC.  Dollars to donuts they will still charge seller CCs for buyer refunds.  In fact I wouldn’t be surprised if they’ve already done that in some cases and there are sellers who have now paid twice for the same ticket and TM won’t give them the funds from the buyer or a refund.  Is anyone in that situation?

oo712

My problem is I bought from Fan2fan and sold my tickets. So if the buyer wanted a refund I would just ask for a refund which I assume I could get before the 7 days after the concert bs

dmbfactor

Yep this sucks. Have 3 pairs pending money from F2F sale that were sold on 3/7 and 3/8.

Talked to someone on TM live chat on Monday who gave me generic response saying I should receive funds in 3-5 days. On Friday I chatted with another TM rep and he basically said I will not see any money until the event is canceled or rescheduled which is BS. Like many of you have already said TM now has my money and the money from the buyer of the tickets I sold. 

RatherStarved

dmbfactor said:

Yep this sucks. Have 3 pairs pending money from F2F sale that were sold on 3/7 and 3/8.

Talked to someone on TM live chat on Monday who gave me generic response saying I should receive funds in 3-5 days. On Friday I chatted with another TM rep and he basically said I will not see any money until the event is canceled or rescheduled which is BS. Like many of you have already said TM now has my money and the money from the buyer of the tickets I sold. 

Exactly.  It’s total crap.

craigraether

I just checked all mine

PAID Debit card - on 3/3 -

PAID Debit card - on 3/7

PAID Debit card - on 3/10
PAID Debit card - on 3/10

PAID Debit card - on 3/12

Im all paid up ..

SHZA

kst said:

SHZA said:

kst said:

SHZA said:

kst said:

Hawk123 said:

SHZA said:

Hawk123 said:

I really don’t get this, if I sold my tickets then they should pay me and I’m done. If the other buyer wants a refund then TM refunds them. Why would they charge me if the other buyer wants a refund?

Because TM is just the platform. The sale was between you and the buyer. 

Makes sense, so they are holding my money in case the person who bought them requests a refund. 

Except that’s not what they’re doing.  If the buyer requests a refund they will charge it to the seller’s card.  They are holding the buyer’s payment to the seller independently of that and for no justifiable reason.  It’s a cash flow grab plain and simple unless they clearly confirm they will no longer charge sellers’ cards for buyer refunds.

I suppose their justification is that months from now the cards that some sellers have on file will no longer be valid. 

Then they should do one of two things:

1) Confirm to sellers that their credit cards will not be charged for buyer refunds.

2) Release the funds to sellers.  If the buyer cancels, TM refund the buyer directly.

I believe option 2 is the best.  There was never a reason to keep sellers in the process once a sale is made.

2 doesn't work. The seller gets paid for a canceled sale / event and TM loses money paying the refund. #1 is basically what they're doing based on the email that lmckenney24 got 

2 may not work in the stubhub case but it completely works in the fan to fan.

The payment the seller gets is equal to what they originally paid.  They’re then out of the picture.  At that point TM has the new buyers money and the new buyer has the ticket.  Original buyer out of the picture.  Future refund directly between new buyer and TM.

True, that could work. But I suspect their systems aren't set up for it, so it would take some work on TM's part. Usually if a show is canceled, the original buyer of the standard ticket automatically gets a refund to the credit card used to buy the ticket. Because resale prices typically vary from the original price, any resale refund has to be handled separately, by charging the resale seller's card on file when listing the ticket. Of course, since F2F resale is fixed at "face value" and there is no other way to transfer tickets, in this case TM could just treat the most recent F2F buyer as if they were the original purchaser for purposes of any refunds, so that previous buyers/sellers can be compensated and are "out of the picture." But since that wouldn't work for the thousands of non-PJ TM events which have a mismatch between original price and resale price, I suspect their systems just aren't set up for that. Hence the situation we're in now. 

CJ260717

lmckenney24 said:

SHZA said:

lmckenney24 said:

SHZA said:

StubHub apparently is doing the same thing. Complete BS 

So, this is going to suck for some (like you @shza) that are waiting for funds from several F2F sales. It's highly likely that some or all of these dates wont take place until 2021. 

That's bullshit if they hold our money that long. A lot of things way more important going on right now, but this just adds to that. 

Yep and stubhub owes me over $1,000 too. Their claim that this somehow will "protect sellers" if the event is later canceled is absurd. 

I wonder if it would be a waste of time to dispute the charge with CC. I used my Wells Fargo CC, may try calling them just out of curiosity and ask. 

I would think filing a dispute with your card company would make sense.  I got my debit card refunded twice this year because of some stupid crap a couple of companies tried to pull. Small amounts that most people wouldn't fight but me.

JB274988

I sold 2 pair in Feb (US citizen, sold for Canada).  They eventually emailed me to confirm mailing address and they were mailing a paper check to me (this was Mar 5).  Still nothing as of 3/25.  You're welcome for the interest free loan TM!

danofun

Sold a pair of tickets on 3/7. Still no payment. As sellers, we no longer own the product. Ticketmaster is at least sitting on the $244 from my purchase as well as the $244 from the resale. That is nothing short of fraudulent.

Are we all still in the same boat or are some of you receiving payments?

RatherStarved

Same boat.  It’s an outrage.

CantKeepmedown

JB274988 said:

I sold 2 pair in Feb (US citizen, sold for Canada).  They eventually emailed me to confirm mailing address and they were mailing a paper check to me (this was Mar 5).  Still nothing as of 3/25.  You're welcome for the interest free loan TM!

I'm in the same boat as you (email was March 7) The only optimism I have is that they said the check would be delivered within 4-6 weeks and it's been less than 3 weeks.  If I don't have something by April 18, I'll reach out.  Just trying to be patient.  

CFO93

danofun said:

Sold a pair of tickets on 3/7. Still no payment. As sellers, we no longer own the product. Ticketmaster is at least sitting on the $244 from my purchase as well as the $244 from the resale. That is nothing short of fraudulent.

Are we all still in the same boat or are some of you receiving payments?

Same boat. Sold pair to LA1 on afternoon on March 9 - later that same day the tour postponement announcement came out.
Haven't received anything from TM, and based on info on the thread don't expect to for some time. Frustrating.