Shut out once again. Ten Club, I would like an explanation

DavidD

I’ve been shut out before and it sucks. But like 100 pacer said, tickets will pop up. you just need to be on the ball and checking the forum for extras. I don’t see 10c doing much at this point but who knows It’s always worth a shot. 

Good luck, I’m sure you’ll get in. 

PJammin

I would definitely recommend calls and emails to 10C. This definitely doesn't add up. I've seen screenshots of folks landing their 4th option. The only plausible explanation would be a fat-finger entry of a credit card number that would have voided the entry. Hoping this gets remedied for you quickly. 

mace1229

It can’t be an odds thing, even if it wasn’t accurate since others were getting 2nd and 3rd picks.
I would think it has to be a glitch or there was an issue processing the CC. Maybe there wasn’t enough funds, maybe it was declined because it looked suspicious. But the email did say “due to high demand” which doesn’t make sense

MUZIK

WOW.

this is only the beginning.

going to be a lot of upset members the new few days, weeks, months.

you pay for a membership yearly purposely to get good seats with a 99% chance of securing them and still get shut out.

jdizzle8291

Good point, forgot about that tidbit

PJNB

DavidD said:

I’ve been shut out before and it sucks. But like 100 pacer said, tickets will pop up. you just need to be on the ball and checking the forum for extras. I don’t see 10c doing much at this point but who knows It’s always worth a shot. 

Good luck, I’m sure you’ll get in. 

The thing is though the forum will be different this time around with the face to fan set up. Before we could sell and meet up at the venue. Now sales will go into a pot and someone random is going to be buying it. 

chitownp76

moses-i said:

chitownp76 said:

This doesnt add up, it said that the odds work exactly the same as they did in 10C. And if thats the case, the Home/AWAY shows were almost identical in regards to odds being so great and 10C securing "more tickets than ever before". Clearly you submitted correctly, as you received a confirmation email along with emails saying you didnt win tickets. Do you live in the US and maybe your bank blocked a international charge?

I live in toronto

Somethings up then. 

kristophed

I live just outside of Toronto.

Oh well, I'll find a way to get tickets. Hopefully the fan 2 fan goes well

pjl44

If one of you hears back from TM or 10C, can you please post the response? Especially if it turns out there was some issue on your end. I know it can be tough to cop to that, but it would set a lot of minds at ease.

Lerxst1992

moses-i said:

And here is Toronto:

TM is specifically saying it was due to demand and not a cc or any other issue.

If EVERY show outside NY and Balt were at 99% this is mathematically impossible.

Let's not overcomplicate how the odds are supposed to work. They've always kept it easy... for example 10000 total ticket requests for 11000 tickets ~ 99% odds. Everyone should get tix.

Occum's razor- either the odds are wrong (most likely) or TM made a processing error (GA instead of BA, etc)

Either case, we should be hearing from 10c or TM today. This is not good. 

Lerxst1992

moses-i said:

Each show has 2 requests. Perhaps TM only looked at the first request for each show (GA) and disregarded the BA requests?

ricardofurriel

I think would be helpful to add a screenshot of the email you got confirming your choices. And understand that the odds at the time of said email were not the final odds. 

Gern Blansten

Yeah this is odd.  Anyone who selected best available in any market other than NYC and Balt should receive tickets according to the %.

Lerxst1992

Lerxst1992 said:

moses-i said:

Each show has 2 requests. Perhaps TM only looked at the first request for each show (GA) and disregarded the BA requests?

If this is how TM interpreted the requests, essentially there was no such thing as BA and all of us who picked BA are screwed.

It also would explain the 99 for every show which seemed like a pipe dream

This could turn into a massive cluster duck.

PJammin

ricardofurriel said:

I think would be helpful to add a screenshot of the email you got confirming your choices. And understand that the odds at the time of said email were not the final odds. 

Said screenshot is on page 1 of the thread. They picked BA for both shows. 

Lostpawn

ricardofurriel said:

I think would be helpful to add a screenshot of the email you got confirming your choices. And understand that the odds at the time of said email were not the final odds. 

He did.  Lerxst1992 just quoted it in the post above you.

mace1229

I would also check the confirmation  email and make sure the request # matches the one in the decline letter. 

moses-i

Lerxst1992 said:

moses-i said:

Each show has 2 requests. Perhaps TM only looked at the first request for each show (GA) and disregarded the BA requests?

I put in Best Available and that's how it showed up

Lerxst1992

This requires a response from our beloved overlords.

ricardofurriel

My apologies. I just went back and read it. 

bootlegger10

I would push this until you get an answer.  If there is a glitch they need to fix it. 

JimmyV

Definitely get an answer from 10c. No one here knows what happened. Everyone is guessing at this point and on the interwebs misinformation spreads like wildfire.

PJammin

It's also worth noting that there is language in the "thank you for submitting" email that states "if you are confirmed for a show, but your card is declined for any reason, you will be contacted by Ticketstoday". That kind of kicks out the theories of there being something wrong with the credit card and this becomes more of a processing error on the part of Ticketmaster. 

Lostpawn

Lerxst1992 said:

Lerxst1992 said:

moses-i said:

Each show has 2 requests. Perhaps TM only looked at the first request for each show (GA) and disregarded the BA requests?

If this is how TM interpreted the requests, essentially there was no such thing as BA and all of us who picked BA are screwed.

It also would explain the 99 for every show which seemed like a pipe dream

This could turn into a massive cluster duck.

If it were a systemic issue regarding Best Available, we'd be seeing A LOT more people complaining.  Something else appears to have gone wrong here.  It should not have been possible for him to get denied a ticket when people with TOR at a lower priority got theirs.  This is strange.

Spiritual_Chaos

https://youtu.be/z5rRZdiu1UE

Foriginal Sin

PB11041 said:

Foriginal Sin said:

Are they already sending out confirmations on shows?? Anyone else get a confirmation that they won or lost?

yesterday was Canada, today will be Denver, LA and Oak

Thanks, do you know when Phoenix is? Also how do you know all this? I’m soo lame 

Spiritual_Chaos

Ticketmaster be all:

https://youtu.be/wYzrxil2hvU

JimmyV

Foriginal Sin said:

PB11041 said:

Foriginal Sin said:

Are they already sending out confirmations on shows?? Anyone else get a confirmation that they won or lost?

yesterday was Canada, today will be Denver, LA and Oak

Thanks, do you know when Phoenix is? Also how do you know all this? I’m soo lame 

There is a timeline page that updates on pearljam.com

chitownp76

Foriginal Sin said:

PB11041 said:

Foriginal Sin said:

Are they already sending out confirmations on shows?? Anyone else get a confirmation that they won or lost?

yesterday was Canada, today will be Denver, LA and Oak

Thanks, do you know when Phoenix is? Also how do you know all this? I’m soo lame 

https://pearljam.com/ten-club/event/pearl-jam-2020-north-america-tour-presale-timeline

jerparker20

Good to see the PJ Forum Lottery Statistical  Detective Club is on this case.