Shut out once again. Ten Club, I would like an explanation

MANTIS

did you have enough space on your credit card. The fine print says insufficient funds will result in loss of tickets...

pjl44

moses-i said:

Spiritual_Chaos said:

moses-i said:

For all the "you picked GA or bust so it's your own fault ppl"...I did Toronto and Hamilton BA. In that order. And the probability works this way: it is 99% for each show then getting Toronto as your third pick is .99^3 which is about .97 or 97%. While getting Toronto as your first pick should 99%. In fact that is an oversimplification, I assumed that tickets were replaced on each draw or that there are basically infinity tickets. So if the draw is done as it APPEARS it should (I.e. you pick from first priority ppl first then 2nd and 3rd and so on) it is basically impossible for someone to get a Toronto 3rd pick over a Toronto 1st.

What? The percentage chance, you can only use for your 1st choice. 2nd, 3rd you can't use math for - because it depends on how many has put it on their list and the amount of tickets available.

The ones who put it as 2nd choice are only able to get one if there are tickets left after the 1st choice-round (as in, there were more tickets than fans putting it as their 1st choice). Then the rest of the tickets are given out at random to those who put it as the 2nd choice. And then of there are tickets left, the lottery go down to the ones who has put it as their 3rd choice.

As I said, it is an oversimplification that assumes the odds stay the same with each round. Your explanation of the system as we understand proves by point-it is impossible to get shut out at a first choice pick while others get it at third.

Yeah, there's no way a 3rd priority would get selected over a 1st BA. Was your entry invalidated for some reason? Do your 10C and TM names not match?

JimmyV

As others have said, email 10c. And keep emailing and calling until you get an explanation. My guess is that there was some problem with your entry but if so they should be able to tell you what it was.

PB11041

Can you share the email that said you did not win along with the email of your confirmation of entry?  Something does not jive here.

moses-i

MANTIS said:

did you have enough space on your credit card. The fine print says insufficient funds will result in loss of tickets...

I have probably $10000 on my cc and I never have issues with cc. I regularly buy stuff from all over the place online. No flags, no declines.

CopperTom

Did anyone get contacted by Tickets Today regarding any issue with their payment?

mpedone

Here's the only thing I can think of, and it makes no sense, but then, it is TicketMaster:
Numbers were not drawn for each show sequentially by round. Meaning, they didn't put all the Toronto Priority #1 numbers in a hat, draw, then put all the Ottawa P1 numbers in a hat, draw, etc.

Instead, they put all the Quebec City P1 numbers in a hat, drew, then put all the p2 Quebec City numbers in a hat, drew, then P3, then P4. Then, all the fans who were shut out of Quebec City got dumped into the Ottawa hat, along with the Ottawa Priority #1 fans, and the draw proceeded.

This is my hunch, as Quebec City emails went out first, followed by Ottawa. I'm not sure of the Hamilton/Toronto timeline, as I was already in bed, but it seems like TM went East-to-West instead of chronologically (so, hey, if this is the stupid, stupid system they're using, good news for NYC and Baltimore).

Again, it doesn't make much sense, but it would explain how you could pick a show as your #1 Priority, but miss out to someone who ranked it lower.

Foriginal Sin

Are they already sending out confirmations on shows?? Anyone else get a confirmation that they won or lost?

PB11041

mpedone said:

Here's the only thing I can think of, and it makes no sense, but then, it is TicketMaster:
Numbers were not drawn for each show sequentially by round. Meaning, they didn't put all the Toronto Priority #1 numbers in a hat, draw, then put all the Ottawa P1 numbers in a hat, draw, etc.

Instead, they put all the Quebec City P1 numbers in a hat, drew, then put all the p2 Quebec City numbers in a hat, drew, then P3, then P4. Then, all the fans who were shut out of Quebec City got dumped into the Ottawa hat, along with the Ottawa Priority #1 fans, and the draw proceeded.

This is my hunch, as Quebec City emails went out first, followed by Ottawa. I'm not sure of the Hamilton/Toronto timeline, as I was already in bed, but it seems like TM went East-to-West instead of chronologically (so, hey, if this is the stupid, stupid system they're using, good news for NYC and Baltimore).

Again, it doesn't make much sense, but it would explain how you could pick a show as your #1 Priority, but miss out to someone who ranked it lower.

even then there is literally no way you could lose 2x with BA on 99%, it is theoretically possible, but totally unbelievable.

PB11041

Foriginal Sin said:

Are they already sending out confirmations on shows?? Anyone else get a confirmation that they won or lost?

yesterday was Canada, today will be Denver, LA and Oak

JimmyV

PB11041 said:

Can you share the email that said you did not win along with the email of your confirmation of entry?  Something does not jive here.

+1

mrk2

Have you done something naughty in the past?

100 Pacer

moses-i said:

As the title says. I'm a loyal Ten Club member who once again didn't get Ten Club tickets to any shows (specifically in my town Toronto). I would like someone from the Ten Club to explain how this happened when other ppl got all four shows (and will probably get even more US dates) with a third choice Toronto pick. And it appears I'm not the only one. I'm sorry but this is ridiculous and needs be addressed! Thank you.

To the good ppl in the Ten Club. If anyone by chance got two extra tickets for Toronto and/or Hamilton, I will be happy to take them off your hands. Thanks!

I lost on the first Toronto show (hometown) during the 10C lottery in 2016 and also wasn’t present for the second Toronto show drop on Ticketmaster. It was the first time I had lost out on Toronto via 10C; however, I was still at both shows thanks to the generous spirit of our fellow 10C members. Take a deep breath and let the dust settle, wait for people to receive ticket location confirmations and look out for posts offering up spares. Be patient, stay positive, and you’ll be rewarded. You may not have 2 tickets together but if you want to get into the show you likely will.

moses-i

I posted a screen grab of my confirmation email earlier. Here is the reject email:

josevolution

I feel for you I’ve gotten lucky twice with lottery picks , but never for hometown shows @MSG in 0-6 or what ever it might be but all I know I’ve been shutout every single MSG show with lottery that also includes TOTD ..

RP123663

kristophed said:

1st choice Toronto BA
2nd Choice Hamilton BA

Shut out

Unpossible.  Unless you had a name issue that didn't match 10C and Ticketmaster, or a credit card issue.   

moses-i

And here is Toronto:

JimmyV

Keep after 10c until they explain what happened. Email and call. What you describe should be almost impossible and it is likely something else went wrong, but 10c should tell you what that was. Keep us posted.

drakeheuer14

JimmyV said:

Keep after 10c until they explain what happened. Email and call. What you describe should be almost impossible and it is likely something else went wrong, but 10c should tell you what that was. Keep us posted.

Wouldn’t it be Ticketmaster that would know? 

cincybearcat

This thread has me concerned.  

JimmyV

drakeheuer14 said:

JimmyV said:

Keep after 10c until they explain what happened. Email and call. What you describe should be almost impossible and it is likely something else went wrong, but 10c should tell you what that was. Keep us posted.

Wouldn’t it be Ticketmaster that would know? 

Ticketmaster hasn't been operating in a vacuum. 10c has been involved and Santos specifically asked that they be emailed if there are questions.

drakeheuer14

On another note, are you the only one that has received an email stating you didn’t win tickets so far? That alone would make me think something else happened other than odds being against you. 

andrew68

0-4 as well

explanation is we DID NOT WIN the lottery .....such is life 

jdizzle8291

Another theory is that a lot of people did as they said and waited until the very end to enter their lotto picks. If the odds did their final update at 5:00pm PST on Wednesday but the lotto ran until 12am PST, it’s possible that the reserved odds dropped below 99% and we wouldn’t know because we wouldn’t see the odds right before lotto close, not to mention a further dip in GA. So it could be possible that a very unlucky few did indeed get legitimately shutout.
Not saying it’s cool/right/wrong/etc. just impartially saying it could be possible. 

RP123663

cincybearcat said:

This thread has me concerned.  

cincybearcat said:

This thread has me concerned.  

I wouldn't sweat it.  If you entered the correct info and chose best available for a show that had 99%, you will get tickets.  The only ways someone got "shut out" of a show that had 99% at the time the lottery closed is:

1. They chose GA only.
2. Their name didn't match between TM and 10C.
3. They had issues with their credit card

Poncier

Something definitely doesn't add up here.
Either the odds were incorrectly listed at 99%, or Ticketmaster is doing something crazy with the draws completely different to what 10club did in the past.

kristophed

RP123663 said:

kristophed said:

1st choice Toronto BA
2nd Choice Hamilton BA

Shut out

Unpossible.  Unless you had a name issue that didn't match 10C and Ticketmaster, or a credit card issue.   

I don't think there would be a name issue. Same credit card (Amex)I pay for 10C with and all previous concert tickets. 

chitownp76

This doesnt add up, it said that the odds work exactly the same as they did in 10C. And if thats the case, the Home/AWAY shows were almost identical in regards to odds being so great and 10C securing "more tickets than ever before". Clearly you submitted correctly, as you received a confirmation email along with emails saying you didnt win tickets. Do you live in the US and maybe your bank blocked a international charge?

RP123663

kristophed said:

RP123663 said:

kristophed said:

1st choice Toronto BA
2nd Choice Hamilton BA

Shut out

Unpossible.  Unless you had a name issue that didn't match 10C and Ticketmaster, or a credit card issue.   

I don't think there would be a name issue. Same credit card (Amex)I pay for 10C with and all previous concert tickets. 

I know some people put their short version of their name for their 10 club profile (Bill instead of William).  If that doesn't match with Ticketmaster, it could be rejected.  

Otherwise, I think a lot of people may have clicked on GA only and not both GA and RES.  This would be the only other way to get shut out of a 99% show.  

At the bottom of the email confirming your request shows you exactly what you picked.  If you wanted best available, it will show that you chose 2 types of tickets for each show.

moses-i

chitownp76 said:

This doesnt add up, it said that the odds work exactly the same as they did in 10C. And if thats the case, the Home/AWAY shows were almost identical in regards to odds being so great and 10C securing "more tickets than ever before". Clearly you submitted correctly, as you received a confirmation email along with emails saying you didnt win tickets. Do you live in the US and maybe your bank blocked a international charge?

I live in toronto