Record Store Day Mystery Vinyl

kg162716

UnthoughtName said:

just_one said:

To bad you cant see the weight on international orders :(

I have a feeling that the "big ticket items" will remain in the US. That way they are actually able to track them.

^^if that is the truth, I'd be unreal pissed....
Make a thread for trade, see who got what where...

mindi

I'm wondering if anyone else has ever emailed 10C to tell them when they are doing a great job?
During the PJ20 ticket sale day I knew they were beyond overwhelmed. Getting nasty emails all day long can get tedious. I emailed them saying I knew they were probably getting a lot of hate mail and I felt bad and I wrote them a haiku.
They replied back with a nice email. They appreciated my email, and the haiku.

I'm also feeling special, I had an order come with the wrong item. When I emailed them they asked that I return the item, it was a tee shirt, with tracking and email them the proof of postage. As soon as they received the shirt back they refunded me the shipping and for my trouble when they sent the shirt I had ordered, they sent me a free bootleg cd of my choice.
I've also always gotten a quick response from them.

Has no one else gotten good CS from 10C?

HughFreakingDillon

mindi said:

I'm wondering if anyone else has ever emailed 10C to tell them when they are doing a great job?
During the PJ20 ticket sale day I knew they were beyond overwhelmed. Getting nasty emails all day long can get tedious. I emailed them saying I knew they were probably getting a lot of hate mail and I felt bad and I wrote them a haiku.
They replied back with a nice email. They appreciated my email, and the haiku.

I'm also feeling special, I had an order come with the wrong item. When I emailed them they asked that I return the item, it was a tee shirt, with tracking and email them the proof of postage. As soon as they received the shirt back they refunded me the shipping and for my trouble when they sent the shirt I had ordered, they sent me a free bootleg cd of my choice.
I've also always gotten a quick response from them.

Has no one else gotten good CS from 10C?

yes, but it seems to be the exception, not the rule. and again, looking at it from a different perspective, it might be that whomever is tasked with CS, is overworked/underpaid/underappreciated/etc/etc.

I have, more often than not, received either a sarcastic response, or none at all.

dimitrispearljam

Leezestarr313 said:

I still like to think that the 2.200 is a number that they used for their bulk shipping. For intl. they used a bigger one to make up for higher shipping cost. Also found this, and that was interesting..

http://www.browncafe.com/community/threads/does-ups-ever-get-the-weight-wrong-on-their-tracking-page.351548/
"If the person you bought the computer from is a volume shipper with UPS then they will give him a bulk rate discount and charge an average weight per package for his business. For instance, if he sells 1 lb. batteries, 5 lbs. laptops and 15 lbs computers all day long then the average is 7 lbs."

Yeah, I'm a little crazy

i agree...ups do this shit always

RKCNDY

HughFreakingDillon said:

mindi said:

I'm wondering if anyone else has ever emailed 10C to tell them when they are doing a great job?
During the PJ20 ticket sale day I knew they were beyond overwhelmed. Getting nasty emails all day long can get tedious. I emailed them saying I knew they were probably getting a lot of hate mail and I felt bad and I wrote them a haiku.
They replied back with a nice email. They appreciated my email, and the haiku.

I'm also feeling special, I had an order come with the wrong item. When I emailed them they asked that I return the item, it was a tee shirt, with tracking and email them the proof of postage. As soon as they received the shirt back they refunded me the shipping and for my trouble when they sent the shirt I had ordered, they sent me a free bootleg cd of my choice.
I've also always gotten a quick response from them.

Has no one else gotten good CS from 10C?

yes, but it seems to be the exception, not the rule. and again, looking at it from a different perspective, it might be that whomever is tasked with CS, is overworked/underpaid/underappreciated/etc/etc.

I have, more often than not, received either a sarcastic response, or none at all.

I had ordered the Vault 4 and emailed 10c to update my address to make sure my vinyl would show up at the correct address. They emailed back that it would be no problem. I tracked the package and it went to my old address, but then it said it was getting returned to 10c.
I think I emailed them that it was getting sent back, then I got a notice from the mailman that there was postage due and I'd have to go pay to bail it out of postal jail.
I found it hilarious as everybody's packages were taking trips all over the country-i think mine went to LA from Seattle then Arizona, then Utah-something like that. So I posted a pic of the notice on my FB, and said I would email 10c on Monday and ask about the bail money. I got the notice on Thursday, had to wait until Friday after 2pm to get it or something.
Santos messaged me literally minutes after I posted the pic, and had me send him a copy of my receipt and apologized, I should have never been charged the extra postage. Refunded my money right away.

stratmad

HughFreakingDillon said:

Zod said:

HughFreakingDillon said:

As ridiculous as I think all the hubub over products is, the service by this club, server related or not, is just incredibly horrible. In my industry, when you know the demand will cause bandwidth issues, you upgrade/add to your servers. Simple as that. Just blatantly ignoring this single issue just shows blatant disregard for your customer.

In that regard, I also don't expect companies to shell out huge wads of dough to handle peak traffic they only experience once or twice a year. It's expensive and a lot of redundant capacity (most of the time). Most website's on the internet will buckle under a spike in traffic. It makes little sense to have your servers so robust that they never fail.

In my not so humble opion I wouldn't expect a mom and pop organization to blow a load of money on servers they don't need 99 percent of the time. I would only ask they put some thought into it. Informing rabid PJ fan's who collect vinyl and everything else PJ, that there's going to be a sale of rare vinyl in two weeks. That's asking for problems. That by itself caused a spike in traffic. They could either hold a lottery for those interested or put them for sale at a random time. Either way would solve the issue. I think the two weeks heads up notice was a bad idea.

10C isn't mom and pop. they are the offshoot of a mutli-million dollar enterprise. their entire organization's bread and butter is online sales. if they wanted to sell their own shit, because they claim that fans are their first priority, then make good on that statement. ticket sales crush this place. sales like these crush this place. if you can't handle it, farm it out to someone that can.

I see that point, but
-if you give people enough notice, the site crashes.....people bitch.
-if you don't give people a heads up, and they miss out.....people bitch
-if you do a lottery, and people get shut out.....people bitch

and those who scored.......when they get the package they weren't hoping for, or their record sleeve isn't in pristine condition, they will bitch.

the problem is two fold: the people around here expect too much (the materialism sickens me), while at the same time this fanclub delivers too little.

Well said

on2legs

RKCNDY said:

HughFreakingDillon said:

mindi said:

I'm wondering if anyone else has ever emailed 10C to tell them when they are doing a great job?
During the PJ20 ticket sale day I knew they were beyond overwhelmed. Getting nasty emails all day long can get tedious. I emailed them saying I knew they were probably getting a lot of hate mail and I felt bad and I wrote them a haiku.
They replied back with a nice email. They appreciated my email, and the haiku.

I'm also feeling special, I had an order come with the wrong item. When I emailed them they asked that I return the item, it was a tee shirt, with tracking and email them the proof of postage. As soon as they received the shirt back they refunded me the shipping and for my trouble when they sent the shirt I had ordered, they sent me a free bootleg cd of my choice.
I've also always gotten a quick response from them.

Has no one else gotten good CS from 10C?

yes, but it seems to be the exception, not the rule. and again, looking at it from a different perspective, it might be that whomever is tasked with CS, is overworked/underpaid/underappreciated/etc/etc.

I have, more often than not, received either a sarcastic response, or none at all.

I had ordered the Vault 4 and emailed 10c to update my address to make sure my vinyl would show up at the correct address. They emailed back that it would be no problem. I tracked the package and it went to my old address, but then it said it was getting returned to 10c.
I think I emailed them that it was getting sent back, then I got a notice from the mailman that there was postage due and I'd have to go pay to bail it out of postal jail.
I found it hilarious as everybody's packages were taking trips all over the country-i think mine went to LA from Seattle then Arizona, then Utah-something like that. So I posted a pic of the notice on my FB, and said I would email 10c on Monday and ask about the bail money. I got the notice on Thursday, had to wait until Friday after 2pm to get it or something.
Santos messaged me literally minutes after I posted the pic, and had me send him a copy of my receipt and apologized, I should have never been charged the extra postage. Refunded my money right away.

Santos is the man!

HughFreakingDillon

RKCNDY said:

HughFreakingDillon said:

mindi said:

I'm wondering if anyone else has ever emailed 10C to tell them when they are doing a great job?
During the PJ20 ticket sale day I knew they were beyond overwhelmed. Getting nasty emails all day long can get tedious. I emailed them saying I knew they were probably getting a lot of hate mail and I felt bad and I wrote them a haiku.
They replied back with a nice email. They appreciated my email, and the haiku.

I'm also feeling special, I had an order come with the wrong item. When I emailed them they asked that I return the item, it was a tee shirt, with tracking and email them the proof of postage. As soon as they received the shirt back they refunded me the shipping and for my trouble when they sent the shirt I had ordered, they sent me a free bootleg cd of my choice.
I've also always gotten a quick response from them.

Has no one else gotten good CS from 10C?

yes, but it seems to be the exception, not the rule. and again, looking at it from a different perspective, it might be that whomever is tasked with CS, is overworked/underpaid/underappreciated/etc/etc.

I have, more often than not, received either a sarcastic response, or none at all.

I had ordered the Vault 4 and emailed 10c to update my address to make sure my vinyl would show up at the correct address. They emailed back that it would be no problem. I tracked the package and it went to my old address, but then it said it was getting returned to 10c.
I think I emailed them that it was getting sent back, then I got a notice from the mailman that there was postage due and I'd have to go pay to bail it out of postal jail.
I found it hilarious as everybody's packages were taking trips all over the country-i think mine went to LA from Seattle then Arizona, then Utah-something like that. So I posted a pic of the notice on my FB, and said I would email 10c on Monday and ask about the bail money. I got the notice on Thursday, had to wait until Friday after 2pm to get it or something.
Santos messaged me literally minutes after I posted the pic, and had me send him a copy of my receipt and apologized, I should have never been charged the extra postage. Refunded my money right away.

great to hear positive stories.

SPEEDY MCCREADY

Wait a second here.

YOU people are tracking the weight of your shipment?
Knowing the Benny will weigh more?

Wow.
Holy Fuck.

Zod

UnthoughtName said:

just_one said:

To bad you cant see the weight on international orders :(

I have a feeling that the "big ticket items" will remain in the US. That way they are actually able to track them.

I hope not. That would pretty callous. Considering how expensive shipping is for international 10c members, you would knowingly be selling them overpriced leftover vinyl. It would be one thing if I paid $98ish Canadian for a black vinyl of backspacer and a recent 10c single. It would be something else completely if I never had a shot at something rare in the first place.

I imagine it'll be an even spread. It's not like the 10c didn't ship out valued posters to international 10c'ers during the mystery poster sales.

2-feign-reluctance

benjs said:

morello said:

kenk said:

I just don't understand why they can't just apologize for this type of thing happening? Instead they send out stock emails to those that inquired saying "You received an order confirmation screen in error...Thanks 10c"? That's what gets me. I understand systems failing due to the load on them and have no issues with that. But this time with the people getting locked out from trying again, that is 100% 10c's fault. They could have not released that 2nd batch and allotted those to the cards that got charged without order #s if they wanted to. But that's a lot more work than ignoring the dozens of pissy emails they got. Just say "sorry our system f'd up and it is what it is". That's all I want.

Bingo! That's what's bugging me! People that went online an hour or so later got them when my order that had supposedly gone through(without an order number but CC charge pending) didn't, just disappeared or whatever. :(

Sometimes you're damned if you do, and damned if you don't as an online retailer (and I know - I work for one). This company's customer service strategies need some major optimization though.

Some lessons I've learned:

1) Silence is never an acceptable response to customer service issues. Even if it's your own internal process or processing power that's created a problem, a customer is far more likely to be understanding if your response is candid, and acknowledges fault.
2) It is your job - not the customer's - to propose a fair solution, if you have acted unfairly (and this requires some serious "walking in someone else's shoes"). Anything less, and your customers will (rightfully) contact you to ask what's going on (if you're lucky), and/or slander your name and reputation (more likely). You have earned this if you have chosen not to respond, or if you don't propose a fair solution when you have created an unfair scenario.
3) The customer tends to dictate when an unfair scenario has presented itself - not you, the online retailer. Your options are either to go through #2 (propose a fair solution), or to justify with sound and non-technical logic why the scenario was actually reasonable. A failure of your own process/processing power is not a legitimate reason, and will not be seen as one.
4) A prompt response is critical for damage control: negative emotions brew in peoples' minds. Best to pre-empt this, assuage them with an empathetic message (even if it's one that proposes a company investigation into the issue) as soon as humanly possible. If a sale is on a weekend - customer service representatives must be on-site and prepared to deal with the reality that something could go wrong.
5) Following the prompt response - stay in communication. Provide conservative timelines for resolutions with customers, and share them. There's no reason for anything but full transparency here: your customer feels hurt, and your customer's continued happiness with your company-customer relationship is all that keeps your business alive (truly - regardless of industry).
6) When possible, provide consolation gifts for a customer's trouble. When products are of limited supply, even being bumped to the 'front of the line' for a future release will be seen as adequate consolation for many customers - requiring zero monetary loss for your company.
7) When impossible to provide consolation gifts for a customer's trouble, explain that to them. Apologize profusely (and mean it), because if it's gotten this far - you have admitted fault. If your customer service representatives can't apologize profusely (and mean it) when a customer has been slighted - your representatives need to be nurtured to be more empathetic. If they can't do that, show them the door. It is no longer acceptable to act as an inventory-centric company in a customer-centric world. We, as consumers, expect products: but we typically don't remember products, we remember service.

You are one of the very, very few people who actually take's their time to type up a well thought out response.

Zod

HughFreakingDillon said:

10C isn't mom and pop. they are the offshoot of a mutli-million dollar enterprise. their entire organization's bread and butter is online sales. if they wanted to sell their own shit, because they claim that fans are their first priority, then make good on that statement. ticket sales crush this place. sales like these crush this place. if you can't handle it, farm it out to someone that can.

I see that point, but
-if you give people enough notice, the site crashes.....people bitch.
-if you don't give people a heads up, and they miss out.....people bitch
-if you do a lottery, and people get shut out.....people bitch

and those who scored.......when they get the package they weren't hoping for, or their record sleeve isn't in pristine condition, they will bitch.

the problem is two fold: the people around here expect too much (the materialism sickens me), while at the same time this fanclub delivers too little.

Except I feel they're mom and pop. The have a handful of employees and do everything thing in house. There a small operation that focuses on selling products for one thing. As big as we think PJ are, the operation pales in size comparison to online stores that sell all sorts of products for all sorts of companies. 10c's business is probably something like .000000000000000000000001% of Amazon or Ebay.

10c might be online, but that doesn't mean you can't be mom and pop. It's run by a friend of the band, has limited employees, and only sells in house products.

I agree with everything else you said.

Zod

HughFreakingDillon said:

10C isn't mom and pop. they are the offshoot of a mutli-million dollar enterprise. their entire organization's bread and butter is online sales. if they wanted to sell their own shit, because they claim that fans are their first priority, then make good on that statement. ticket sales crush this place. sales like these crush this place. if you can't handle it, farm it out to someone that can.

I see that point, but
-if you give people enough notice, the site crashes.....people bitch.
-if you don't give people a heads up, and they miss out.....people bitch
-if you do a lottery, and people get shut out.....people bitch

and those who scored.......when they get the package they weren't hoping for, or their record sleeve isn't in pristine condition, they will bitch.

the problem is two fold: the people around here expect too much (the materialism sickens me), while at the same time this fanclub delivers too little.

Except I feel they're mom and pop. The have a handful of employees and do everything thing in house. There a small operation that focuses on selling products for one thing. As big as we think PJ are, the operation pales in size comparison to online stores that sell all sorts of products for all sorts of companies. 10c's business is probably something like .000000000000000000000001% of Amazon or Ebay.

10c might be online, but that doesn't mean you can't be mom and pop. It's run by a friend of the band, has limited employees, and only sells in house products. The counter to mom and pop would be something like u2 (or other fan clubs) that use a big company like fanfire to run their fan club operations (unlike the propaganda u2 fan club that preceded it). Fanfire offers fan club services for many bands, which makes it a bigger company, which gives it access to more cash flow, which allows it to spend more money on staffing and infrastructure.

I agree with everything else you said.

walkunafraid

benjs said:

morello said:

kenk said:

I just don't understand why they can't just apologize for this type of thing happening? Instead they send out stock emails to those that inquired saying "You received an order confirmation screen in error...Thanks 10c"? That's what gets me. I understand systems failing due to the load on them and have no issues with that. But this time with the people getting locked out from trying again, that is 100% 10c's fault. They could have not released that 2nd batch and allotted those to the cards that got charged without order #s if they wanted to. But that's a lot more work than ignoring the dozens of pissy emails they got. Just say "sorry our system f'd up and it is what it is". That's all I want.

Bingo! That's what's bugging me! People that went online an hour or so later got them when my order that had supposedly gone through(without an order number but CC charge pending) didn't, just disappeared or whatever. :(

Sometimes you're damned if you do, and damned if you don't as an online retailer (and I know - I work for one). This company's customer service strategies need some major optimization though.

Some lessons I've learned:

1) Silence is never an acceptable response to customer service issues. Even if it's your own internal process or processing power that's created a problem, a customer is far more likely to be understanding if your response is candid, and acknowledges fault.
2) It is your job - not the customer's - to propose a fair solution, if you have acted unfairly (and this requires some serious "walking in someone else's shoes"). Anything less, and your customers will (rightfully) contact you to ask what's going on (if you're lucky), and/or slander your name and reputation (more likely). You have earned this if you have chosen not to respond, or if you don't propose a fair solution when you have created an unfair scenario.
3) The customer tends to dictate when an unfair scenario has presented itself - not you, the online retailer. Your options are either to go through #2 (propose a fair solution), or to justify with sound and non-technical logic why the scenario was actually reasonable. A failure of your own process/processing power is not a legitimate reason, and will not be seen as one.
4) A prompt response is critical for damage control: negative emotions brew in peoples' minds. Best to pre-empt this, assuage them with an empathetic message (even if it's one that proposes a company investigation into the issue) as soon as humanly possible. If a sale is on a weekend - customer service representatives must be on-site and prepared to deal with the reality that something could go wrong.
5) Following the prompt response - stay in communication. Provide conservative timelines for resolutions with customers, and share them. There's no reason for anything but full transparency here: your customer feels hurt, and your customer's continued happiness with your company-customer relationship is all that keeps your business alive (truly - regardless of industry).
6) When possible, provide consolation gifts for a customer's trouble. When products are of limited supply, even being bumped to the 'front of the line' for a future release will be seen as adequate consolation for many customers - requiring zero monetary loss for your company.
7) When impossible to provide consolation gifts for a customer's trouble, explain that to them. Apologize profusely (and mean it), because if it's gotten this far - you have admitted fault. If your customer service representatives can't apologize profusely (and mean it) when a customer has been slighted - your representatives need to be nurtured to be more empathetic. If they can't do that, show them the door. It is no longer acceptable to act as an inventory-centric company in a customer-centric world. We, as consumers, expect products: but we typically don't remember products, we remember service.

Agreed 100%. I've been saying this from the beginning: most of the very angry people on here would have been much less angry and let things go long ago if decent customer service (in the form of a sympathetic post or email) had been provided. For my part, I STILL never received a response to ANY of the emails I sent them about the issue.

The difference between the 10 Club and a typical retailer, however, is that they know there is nowhere else we can take our business for the goods and services they provide. They can be snotty and unresponsive and not give a shit because they know that we are always going to keep coming back and buying shit as long as we are fans of the band. No amount of fuck-ups on their part is going to make them lose a significant amount of customers, because we covet these items and this is the only place to get many of them.

Therefore, good customer service to them is not really a matter of good business sense. It's a choice they can make without having to worry about losing customers if they drop the ball. That they CHOOSE not to provide even the decency of a response says a lot about them.

mandarine65

"You received an order confirmation screen in error. Unfortunately your order did not go through.
If there had been an order number associated with this confirmation screen, you would see the order in your profile and you would receive an order confirmation email.
Our website runs on cookies. If you got all the way to check out, etc, the website would have "thought" you already made your purchase and blocked you from a second purchase. Had you cleared your cache, this would not have occurred.
Thanks
10c"
In other words stupid us for not knowing that with Tenclub 1- you get false confirmations and 2- your essentially a dumbf'"'" cause you did not realize you had to clear your cookies to make a purchase that you did not even think would go through as you got the said confirmation... sorry to give more fuel to this but this even worse than I thought, I wish I did not ask!

jeffbr

HughFreakingDillon said:

As ridiculous as I think all the hubub over products is, the service by this club, server related or not, is just incredibly horrible. In my industry, when you know the demand will cause bandwidth issues, you upgrade/add to your servers. Simple as that. Just blatantly ignoring this single issue just shows blatant disregard for your customer.

Yup. They may be a small operation, but if their revenue stream is dependent upon selling merch and tickets online, then this should be their focus. It really isn't a huge commit anymore to scale out for events. Their current infrastructure is likely fine for the day-to-day operations, but there is no reason they couldn't quickly grow it in anticipation of an event (ticket sales, mystery sales, whatever) and then scale it back when the event is over. Amazon AWS, Rackspace, Microsoft Azure, Cloud.net, or any number of other cloud providers make it easy to spin up new virtual servers, and take them down when they aren't needed. You are only billed on resource usage. You can load balance between servers, and just add servers to the cluster as needed. This would require no large up front capital investment, and give them flexibility to respond to load and demand.

HughFreakingDillon

Zod said:

HughFreakingDillon said:

10C isn't mom and pop. they are the offshoot of a mutli-million dollar enterprise. their entire organization's bread and butter is online sales. if they wanted to sell their own shit, because they claim that fans are their first priority, then make good on that statement. ticket sales crush this place. sales like these crush this place. if you can't handle it, farm it out to someone that can.

I see that point, but
-if you give people enough notice, the site crashes.....people bitch.
-if you don't give people a heads up, and they miss out.....people bitch
-if you do a lottery, and people get shut out.....people bitch

and those who scored.......when they get the package they weren't hoping for, or their record sleeve isn't in pristine condition, they will bitch.

the problem is two fold: the people around here expect too much (the materialism sickens me), while at the same time this fanclub delivers too little.

Except I feel they're mom and pop. The have a handful of employees and do everything thing in house. There a small operation that focuses on selling products for one thing. As big as we think PJ are, the operation pales in size comparison to online stores that sell all sorts of products for all sorts of companies. 10c's business is probably something like .000000000000000000000001% of Amazon or Ebay.

10c might be online, but that doesn't mean you can't be mom and pop. It's run by a friend of the band, has limited employees, and only sells in house products. The counter to mom and pop would be something like u2 (or other fan clubs) that use a big company like fanfire to run their fan club operations (unlike the propaganda u2 fan club that preceded it). Fanfire offers fan club services for many bands, which makes it a bigger company, which gives it access to more cash flow, which allows it to spend more money on staffing and infrastructure.

I agree with everything else you said.

well of course, when you compare them to two of the biggest online retailers in the world. my issue here is I'm not certain as to the actual relationship 10C has with the actual band. we get the impression that the band is involved in the artwork, and producing their own merch. However, when that's done, do they treat 10C as a seperate entity altogether and let them be the distributor? does Tim have carte blanche on how things are run (like with this mystery sale-do the band members know about this, or even care?). so in that vein, yes, I suppose one could argue they are mom and pop. But my point was that then the band is directly responsible for how 10C was set up and how it currently runs. and the band is a multi-million dollar organization.

El Presidente has stated publicly that he doesn't give a flying shit about the fans. he called them assholes, from what I recall on one of their AET shows. why would you have someone as president of a fanclub who hates the fans?

darthvedder

mandarine65 said:

"You received an order confirmation screen in error. Unfortunately your order did not go through.
If there had been an order number associated with this confirmation screen, you would see the order in your profile and you would receive an order confirmation email.
Our website runs on cookies. If you got all the way to check out, etc, the website would have "thought" you already made your purchase and blocked you from a second purchase. Had you cleared your cache, this would not have occurred.
Thanks
10c"
In other words stupid us for not knowing that with Tenclub 1- you get false confirmations and 2- your essentially a dumbf'"'" cause you did not realize you had to clear your cookies to make a purchase that you did not even think would go through as you got the said confirmation... sorry to give more fuel to this but this even worse than I thought, I wish I did not ask!

That's a horrible response that 1) doesn't even address why people got blank confirmation numbers (which should never happen) and then 2) blames you for problems that shouldn't even be encountered in a sale. Ridiculous.

Rocketnino

Leezestarr313 said:

I still like to think that the 2.200 is a number that they used for their bulk shipping. For intl. they used a bigger one to make up for higher shipping cost.

This, for sure. Was totally just joking. Would assume that all of us have the same weight, even if a box does weigh an additional pound or two.

bruinfans

I thought I was the only one!
I wonder how many people got caught in this scam.
Most of the die-hards who tried to buy at the beginning, I guess
Same thing happened with U2 a few years ago.
Your reward for long standing support... a snooty (snotty) email that doesn't even include an apology!
We are trying to spend hard earned money here, I for one require better service from businesses I
patronize.
So Goodbye Ten Club, it was fun while it lasted !
Blatant disregard for your customer is not acceptable
Better luck to those of you who stick around for the next rip-off.
#canceltenclub