I understand the timedifferance and all, but how can you send out an e-mail, and now this Q and A, in the middle of the night for us Europeans? This way it seems only longer before we got awnsers.....
cheers
Thanks for taking the time to come on and answer our questions.
What assurances did Crowdsurge give that they could cope with the pre-sale?
What evidence to you have that the pre-sale was targeted by an outside party?
Whats the point of paying the annual fee, with one of the major selling points being that we will get tickets before the 'general public' if at the first sign of problems with the pre-sale you ditch it and put all the remaining tickets back to the general sale?
Not really a pre-sale question but why do you never book any shows in Scotland?
their track record and history is/was outstanding for comparable artist
tickets sales have been a nightmare in recent years Have you been aware of this? And How will pearl jam and ten club handle ticket sales in the future?
Soldier Field 1995~Alpine Valley June I,II 1998~ United Center 2003~Alpine Valley 2003~Madison Square Garden I,II 2003~Toledo VFC 2004~Montreal 2005~Ottowa 2005~United Center I,II 2006~Cincinnati 2006~Summerfest I,II 2006~The Vic Theatre 2007~Lollapalooza 2007~Bonnaroo 2008~United Center I,II 2009~EV Chicago I,II 2008~Austin City Limits 2009~EV Chicago I,II 2011~Alpine Valley Sep 03,04 2011~Wrigley Field 2013~Seattle 2013
please don't be a politician Kelly. The two most pertinent questions needing answered (and mentioned at least 6 times on this thread alone) are:-
1. why was there a 30 hour delay before releasing information?
2. Why was there absolutely no offical announcement of a second show? As the bands manager are you trying to tell us you have no idea a 2nd night was scheduled and could therefore offer a heads up to the thousands of tenclubbers who got shut out of the 1st night crowdsurge pre-sale?
personally the lack of free flowing information is insulting... we are all into other bands and acts... all of these other bands that i love (Arcade Fire, Raconteurs, Midlake, etc) never let a ticket agency announce a 2nd date. that's the domain of the act and the management of that act... why was there NO announcement of a 2nd night?
Post edited by dunkman on
oh scary... 40000 morbidly obese christians wearing fanny packs invading europe is probably the least scariest thing since I watched an edited version of The Care Bears movie in an extremely brightly lit cinema.
Question: Why did it take so long for the 10C to communicate with fans about what was occurring regarding the recent European pre-sale? The fans waited for over 24 hours without hearing anything and Crowdsurge indicated that that they were also waiting for information from Pearl jam's camp.
it took us that long to get the information ourselves.
what about, those that bought seating tickets is there any chance for an upgrade to better seats. should the 10c have arranged to leave a block empty for this if not??
we cannot upgrade your seats but we are working on early entry wristband per the post on the pj.com news section
i understand you can't, so if something like this ever happens again, do you think it would be possible to keep a block empty so that upgrades can be possible, probably on a first come basis. so that 10c members can get the benifits they pay for???
thanks for doing this.
Let's just hope this does not happen ever again...
Why are you, after 20 years of doing this, still so badly organized??? You charge us 50$ a year. You should be more responsible for your deeds. Sometimes we feel like you don't care,..
Thank you for taking time to talk to us and everything you and the band (and yes the 10 club) have done for fans!
Can we please use ticketmaster? The Canadian tour pre-sale went really well on TM earlier this year, it would be great if all the pre-sales went that well. We have heard that some credit cards had problems with crowd surge because it's not located in the US. It would be a disaster if the same thing happened during for the US leg.
Mr. Curtis- I appreciate your willingness to listen and respond to the core base...
the ticketing issues did not just suddenly arise with this sale, in fact, there have been issues with ticket sales for several years...the responses from the 10c seem to be "stuff happens"...or no response at all...or, "so many people trying to get a small number of tickets, sorry"...but we are talking about multiple sales, over at least 6 years that have been disastrous...
my questions:
Does the band know about the numerous ticket sale fiascos that have taken place over the past years, and why was it not a concern until now?
Can you and the band implement a more "open" line of communication between the 10c and the fans/forums?...it seems like there is a very strict policy of any release of infomation by moderators...when they are the closest to the fan base and can easily clear up misconceptions and falsities...
How is information passed from band management to 10c management...official press release? email? phone call? snail mail letter?
Who is responsible for updating the website, and why is there no consistency in respect to when items are released and the announment of such releases?
"To be the man, you gotta beat the man! WOOOOOOOOO!!"
Looking back at my 'Order History' tickets were a breeze to get in 2000 and 2003....what changed? Is there any accountability in the 10 Club operation?
Can PJ get over the Ticketmaster debacle from the 90's and move on now? Pre-sales have been disastrous and I don't see why they couldn't leave it to the professionals to handle such affairs? We deserve an organization that can cope with PJ's demand given that it us who put them and keep them where they are now. Do the band know how bad the ticketing fiasco is?
yes we worked with tm in canada.. it is not an option in all places in the world
Looking back at my 'Order History' tickets were a breeze to get in 2000 and 2003....what changed? Is there any accountability in the 10 Club operation?
Probably because they were huge tours. Not as many dates now.
I am one of most of my friends who have been in Ten Club since the early to mid nineties and who missed out last Tuesday with the Crowdsurge presale. After two sleepless nights and being a danger driving to work and not really productive either, I still managed to get some seats and some standings for two of the concerts we had plans for. But I am really nervous now for tomorrow's presale, because it is the only chance and about half the world seems to want to see them in my country. My main complaint is the total lack of communication. So here are my questions:
- why did you decide to stop it instead of still giving people a chance to get through?
- why did all 6 concerts go for sale at the same time?
- why not give local fans priority for their home concerts?
- why did you not use the same companies that are used for the general sales?
- was there a plan B in case this would happen?
- if not, why not?
- why can not all presales be in weekends so people don't have to cancel meetings and take hours or days off?
- why were you so strict with the renewal date, even though some people had technical problems that made them be too late?
- why all the hurry and the short times between the announcement, the Ten Club sale and the regular ones?
- were you aware of all the people who could not sleep from Tuesday to Thursday because they did not get any news and needed to keep watching?
- how many Ten Club members are there?
- and why did you still not send out a tweet or a Facebook message when you knew about the second Manchester?
- are any other second shows planned?
- will we get any sort of compensation for missed tickets and time?
- do you read from fans on other places than the official forum?
and I have a lot more questions but I don't want to flood you .
thanks, and groetjes from the Netherlands,
Mirella
Question: Why did it take so long for the 10C to communicate with fans about what was occurring regarding the recent European pre-sale? The fans waited for over 24 hours without hearing anything and Crowdsurge indicated that that they were also waiting for information from Pearl jam's camp.
it took us that long to get the information ourselves.
I don't understand. What information? That you thought it "might" be sabotage? Your statement read like it had been vetted by a lawyer. Was that the reason for the delay?
I think the overall idea with ticket sales on tenclub's site is great. However, it seems to be an IT issue has affected the last few tour onsales.
Do you have professionals working on your backend to insure technology is up to date and has enough capacity? Do you think you had a breach in security?
Is our personal information safe? Do we need to be worried about our credit card information?
THIS
Bill Graham Civic Auditorium - Jul 15, 2006
Outside Lands Festival - Aug 28, 2009
Key Arena - Sep 21, 2009
Viejas Arena - Oct 09, 2009
Shoreline Amphitheater - Oct 23, 2010
Shoreline Amphitheater - Oct 24, 2010
Oracle Arena Nov 26, 2013
Shoreline Amphitheater - Oct 26, 2014
Parque Simon Bolivar - Bogota, Colombia - Nov 25, 2015 - MY HOMETOWN!!!
Madison Square Garden - May 01, 2016
Madison Square Garden - May 02, 2016
Wrigley Field - Aug 20, 2016
Wrigley Field - Aug 22, 2016 - MY B-DAY!!!
Comments
cheers
Just ignore the non-euro stuff as I'm sure everyone else will.
why the band will not play next summer in italy, portugal, spain and greece?
economic crisis is going to strike our passion for the music?
:-)
1. why was there a 30 hour delay before releasing information?
2. Why was there absolutely no offical announcement of a second show? As the bands manager are you trying to tell us you have no idea a 2nd night was scheduled and could therefore offer a heads up to the thousands of tenclubbers who got shut out of the 1st night crowdsurge pre-sale?
personally the lack of free flowing information is insulting... we are all into other bands and acts... all of these other bands that i love (Arcade Fire, Raconteurs, Midlake, etc) never let a ticket agency announce a 2nd date. that's the domain of the act and the management of that act... why was there NO announcement of a 2nd night?
or is it not even known if that is the problem?
as a very avid collector can i have a glow in the dark pj20...i cant afford to buy one..
please please pleassssssssssse
<img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterorange.gif" align="left">
<img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterblack.gif" align="left">
<img src="http://i740.photobucket.com/albums/xx46/tremors25/thrillafixterwhite.gif" align="left
<img src="http://i740.photobucket.com/albums/xx46/tremors25/thefixerthrilla1.gif" align="left">
Ha! they need to sell tickets to that, and it seems like they have no way of doing this at the moment!
I wave to all my Friends... Yeah!
Let's just hope this does not happen ever again...
Thank you for taking time to talk to us and everything you and the band (and yes the 10 club) have done for fans!
Can we please use ticketmaster? The Canadian tour pre-sale went really well on TM earlier this year, it would be great if all the pre-sales went that well. We have heard that some credit cards had problems with crowd surge because it's not located in the US. It would be a disaster if the same thing happened during for the US leg.
A new Low Kevin lol
the ticketing issues did not just suddenly arise with this sale, in fact, there have been issues with ticket sales for several years...the responses from the 10c seem to be "stuff happens"...or no response at all...or, "so many people trying to get a small number of tickets, sorry"...but we are talking about multiple sales, over at least 6 years that have been disastrous...
my questions:
Does the band know about the numerous ticket sale fiascos that have taken place over the past years, and why was it not a concern until now?
Can you and the band implement a more "open" line of communication between the 10c and the fans/forums?...it seems like there is a very strict policy of any release of infomation by moderators...when they are the closest to the fan base and can easily clear up misconceptions and falsities...
How is information passed from band management to 10c management...official press release? email? phone call? snail mail letter?
Who is responsible for updating the website, and why is there no consistency in respect to when items are released and the announment of such releases?
This
:-)
- why did you decide to stop it instead of still giving people a chance to get through?
- why did all 6 concerts go for sale at the same time?
- why not give local fans priority for their home concerts?
- why did you not use the same companies that are used for the general sales?
- was there a plan B in case this would happen?
- if not, why not?
- why can not all presales be in weekends so people don't have to cancel meetings and take hours or days off?
- why were you so strict with the renewal date, even though some people had technical problems that made them be too late?
- why all the hurry and the short times between the announcement, the Ten Club sale and the regular ones?
- were you aware of all the people who could not sleep from Tuesday to Thursday because they did not get any news and needed to keep watching?
- how many Ten Club members are there?
- and why did you still not send out a tweet or a Facebook message when you knew about the second Manchester?
- are any other second shows planned?
- will we get any sort of compensation for missed tickets and time?
- do you read from fans on other places than the official forum?
and I have a lot more questions but I don't want to flood you
thanks, and groetjes from the Netherlands,
Mirella
I don't understand. What information? That you thought it "might" be sabotage? Your statement read like it had been vetted by a lawyer. Was that the reason for the delay?
"...I changed by not changing at all..."
Do you have professionals working on your backend to insure technology is up to date and has enough capacity? Do you think you had a breach in security?
THIS
Outside Lands Festival - Aug 28, 2009
Key Arena - Sep 21, 2009
Viejas Arena - Oct 09, 2009
Shoreline Amphitheater - Oct 23, 2010
Shoreline Amphitheater - Oct 24, 2010
Oracle Arena Nov 26, 2013
Shoreline Amphitheater - Oct 26, 2014
Parque Simon Bolivar - Bogota, Colombia - Nov 25, 2015 - MY HOMETOWN!!!
Madison Square Garden - May 01, 2016
Madison Square Garden - May 02, 2016
Wrigley Field - Aug 20, 2016
Wrigley Field - Aug 22, 2016 - MY B-DAY!!!