EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

RyanTan

Thanks Kelly,

Your efforts with the band in creating some of the best life experiences for both myself and many of my friends for the past 20 years is sincerely appreciated.

lauriehester

I don't like the idea of a lottery because while I have never had problems getting tix with their current system, I have been left out of lotteries (Ed tour). PJ fans who are prepared, should be rewarded with tickets.

PJ's ticket system was working fine, until the recent sale when the Ten Club sent out a notice of a new rule, that tickets would time out after 15 minutes. I emailed them and warned them it would cause a clusterf--k and sure enough, it did. With all the load on the system, it takes more than 15 minutes to get through all the screens... 6 of them.

1. Make an express checkout button, so people have to only F5 through 2 screens instead of 6.
2. Don't time out the tickets. This causes people to lose them and start over, and only makes them pound the system more. Sometimes, you get all the way to the cc info and then you lose your tickets. If people can keep their tickets for the 20-30 minutes it takes to get through all the screens (or less if you do an express checkout), then they will exit and lessen the strain on the system for others.

Hugh Freaking Dillon

jimbojones1138 wrote:

Sawyer wrote:

why would we come up with the ideas? YOU'RE THEIR MANAGER! I'm a school teacher and wouldn't ask you how to teach a good WWI lesson on trench warfare.

Sawyer wrote:

my statement bashed Kelly how?

um, condescending much?

actually, I gotta go with Sawyer on this one. that was clearly a troubling answer. the man has been the band's manager for 20 years in the music business, and he's mocking the fans by asking them if they have any better ideas? Kinda like Tim did when he told us to start our own band if we didn't like how things were.

it wasn't necessary for Kelly to say that. I think Sawyer's comment was right on the money. If I call a plumber to my house for a water leak and he asked me how to fix it I'd kick his ass out the door.

jimbojones1138

ive got a feeling that after all this 10c will no longer offer tickets, and ticketmaster/live nation will be our only source

strummers

PilateOfTheStorm wrote:

strummers wrote:

Hi Kelly,

Appreciate you doing this!

One main question for you:

Will there be any early entry for the 2nd Manc date?

Oh and bring the boys to Newcastle Upon Tyne next time!!

NEWCASTLE!!
NEWCASTLE!!
Last time was 1992 so it'd be a great 20th anniversary show I thinkkkk

Exactly!!!!

Hugh Freaking Dillon

the idea of open dialogue with band management is great, but if they are:

-unwilling to offer up any answers, and/or
-still defer to "you know as much as we do",

the whole process is moot. he should have just released a statement about what they knew and didn't know and what are possibilities down the line and what aren't, and leave it at that. this will only make people more angry.

PearlLucy

Hmm..I guess it's over uh?

Hugh Freaking Dillon

jimbojones1138 wrote:

ive got a feeling that after all this 10c will no longer offer tickets, and ticketmaster/live nation will be our only source

hopefully.

andriesk

Hi Kelly,

this shows balls, humility and intelligence...no wonder youre Pearl Jam's manager.

I only have one question....on this upcoming tour, and for the forseeable future, would you consider opening as support, giving lectures on buisness and letting us all know exactly how you keep this juggernaut running? As far as I know, PJ havent cancelled many of the endless shows they play, do the Bridge thing every year, and give us consistently good music and ephemera year after year. And when something does go wrong, its because you havent made enough of a limited edition or an outside company has had some problems. That you went to another company to try and make things better for us is what counts; it failed and im sure youve learnt from it.

I understand peoples frustrations, I dont like hitting refresh for 90 minutes, missing out on tickets and not knowing why. Id rather do that though than wait for 10 years for a tour or whatever like some bands put their fans through. I think this band does too much for its fans in all honestly, because theres a massive sense of entitlement in some quarters. You give us another show - another show! - and noone says thanks, they say why werent we told, will we get our bonuses? And hey can we have more white backspacers and can the band come to each of our homes and say their sorry for something thats out of all your hands?

I wouldnt blame you at this point if you slowed down on the fan club bonuses. The more you give, the more a few fans will take, including the p*ss.

Anyway my real question is:

Can you make some more deluxe blurays?

pjradio

soooo....did we get the answers we were looking for?

dimitrispearljam

pjradio wrote:

soooo....did we get the answers we were looking for?

no,no answer about play the south of usa

Captain Futura

Hugh Freaking Dillon wrote:

the idea of open dialogue with band management is great, but if they are:

-unwilling to offer up any answers, and/or
-still defer to "you know as much as we do",

the whole process is moot. he should have just released a statement about what they knew and didn't know and what are possibilities down the line and what aren't, and leave it at that. this will only make people more angry.

This thread promised so much and delivered so little.

Once again disappointed. It's not worth any more of my time.

sdsurf

Hello Mr. Curtis. In case you are still on here, or will read this at a later date, I would like to make a point that I hope you will keep in mind for the future in adding a second show. It's something that I would like to tell EVERY manager who has ever had to make that decision. I have to say that I totally support "dunkman" in his disappointment at the way this particular case was handled... There are basically three ways that a second show is ever "added"...

1. 20-30 minutes into the public sale (sometimes even done during the presale) of the original show, during the initial ticket buying "frenzy" state... For instance "TM" in the US will go to the "sold out" screen, but below that will have a link to the new page where the second show has been added. Often times that page will be inactive for a few minutes and then will open up. In the BEST case scenario, there will even be a fan club "post-sale", where the best tickets were held back and released to the fan club at a later, scheduled, time.
2. After a day, or two, or even a week, a second show will be added and sufficient notice will be given to everyone about the new pre-sale date and public sale date.
3. Finally, sometimes the added show onsale time starts 3 or 4 HOURS or more, after the start of the public or pre-sale... This is the WORST situation for FANS!! The scalpers sit around all day waiting for this kind of situation. Or, pay some kid $5 an hour to do it for them! That's how they make their LIVING!! Every other FAN, goes on with their day, goes back to work, taking care of the kids, whatever! They DON'T sit around WAITING for a show which may or may not be added! These added shows are definitely the ones where you will find the biggest concentration of tickets on Ebay, Stubhub, or whatever other ticket selling sites are used in the rest of the world...

So, what I am asking is that, in the future, please think about situations #1 and #2 and stay away from situation #3, as was done in the Manchester case, if I am correct... (I wasn't actually participating in that one since I can't make the UK shows, only Scandanavia this time).

Thanks again for your time...
Mike

I will throw in my personal beef that I had this time around... After the failure of Crowdsurge and the tickets being passed to the local ticket selling agencies... The agencies in Norway and Sweden, at least, were very restrictive in their sales to foreign credit cards... So, I was NOT able to obtain tickets at all by using my US credit card! So, tickets that I had in my cart, that I SHOULD have been able to purchase through Crowdsurge, if not for their failure... I was NEVER able to obtain. When I called their offices, they confirmed that US cards were NOT accepted via the web, but WERE accepted via the phone, but by then it was too late. If THAT information could have been made available sooner, it also would have been very helpful! Thanks.

Spiritual_Chaos

So what answers did we get really? Not that many real answers and lot of questions unanswered or vaguely answered.

The only thing was they (the fanclub) now will try to share information about concerts with the fans. Which should have been in placed when they started the club... and shouldn't be a thing to even think about doing.

"So... ticketmaster will open up sales for a second date... yeah ok... great... is there someone we should inform about this... hmm... no... can't think of anyone

fans: yeah.. you could tell us...

Yeah right... ok ok.. did not know you wanted that information. Ok. We'll think of that."

SoonForgotten2

pjradio wrote:

soooo....did we get the answers we were looking for?

No. Still no explanation why nothing was communicated to us for 30+ hours.

pjradio

dimitrispearljam wrote:

pjradio wrote:

soooo....did we get the answers we were looking for?

no,no answer about play the south of usa

he did say "never say never" about that though

drsluggo

I think this thread shows the band needs some sort of "board liaison" that basically is someone who is an official representation of the band that can answer questions on here on a daily basis. I'm not saying "respond within the hour," but someone who is on here and can post in threads and if they don't have the answer be willing to say they don't have the answer and come back when they have it.

It may seem like a dumb "job" but it would go a long way on here to have someone who can at least address issues quickly and be willing to look into the smaller issues and get back to members with actual concrete answers (or if there isn't a concrete answer give a reason why).

I'd do it for free, btw... payment can be made in blue fixers, PJ20 colored vinyl, etc. I have a marketing background with PR experience -- how much better of a fit can I be? :P

dunkman

just wanted to say I thought it was good that a senior PJ guy came on here and answered questions... much appreciated i'm sure.

Perhaps not every question was answered *cough* 2nd night announcement and the 30 hour delay *cough* but still much appreciated.

Paradajzar

they should go back in the old days and play only clubs and pubs...thats what life is...we are just fucking morons wanting more and more....no better than elites!!!!

they should enjoy themselves playing musik, hard musik as they feel it in the garage or in a cave...just play hard emotional......thats all

Spiritual_Chaos

dunkman wrote:

just wanted to say I thought it was good that a senior PJ guy came on here and answered questions... much appreciated i'm sure.

Perhaps not every question was answered *cough* 2nd night announcement and the 30 hour delay *cough* but still much appreciated.

But what was really answered? That they might play the south someday?
The lack of communication (which is the biggest gripe "the fans" have) and that screw up with Manshester) did not get an answer... or?