Embarrassed for 10c/ How about you RESPCT us?

Ledbetterman10

Digital Twilight wrote:

I think some people seem to be under the impression that if 10c invested in new shiny servers somehow that will increase their chances of securing tickets. Not the case i'm afraid.

It wouldn't "increase" anyone's chances of scoring tickets. But at least you wouldn't have to sit around for two hours just to learn that you DIDN'T get them.

benjs

Digital Twilight wrote:

I think some people seem to be under the impression that if 10c invested in new shiny servers somehow that will increase their chances of securing tickets. Not the case i'm afraid.

I hope you aren't referring to my post, as that's not what I meant to imply. All I mean to say is that the disappointment from losing out on a ticket sale (which, with absolutely NO doubt, will happen when demand far exceeds supply), is heightened when the time investment is greater, and when the experience is made frustrating by things which ought to work - don't. Or do for some. Or do for all, but only some of the time.

eldarion75

In fairness, the holiday single delay is most likely down to getting the band to record something/approve something that can be put forward for release. That wouldn't be 10c's fault at all in any way.

Ticketing is just down to luck. And they never guaranteed tickets for anyone, they said they'll do their best to accomodate is all. It's Ed playing in relatively small venues so there's gonna be limited access to tickets. he could do a tour of the whole country and only give sole access to tickets for 10c members for every gig of the tour and still the majority of members are gonna get locked out.

Kinda sad seeing all these threads and people complianing..it's the luck of the draw is all.it'll go your way sometimes and it won't some other days.

Flaming 10c about it isn't gonna change anything or help your situation.

Hopper

Tracer wrote:

Can we all agree that the problem isn't all on 10C side of things? I've only experienced the occasional hiccup when it comes to getting tickets, and the tickets I try for are always in the high-population red zone.

Today we've seen people not realize the ticketing was staggered and dealing with what's being labeled as 'website issues' that could easily be prescribed to bad connections or shoddy computers.

It's not a perfect system, but not all the blame should be ascribed to 10C.

WHAT?

who else is to blame?

Tracer

Hopper wrote:

Tracer wrote:

Can we all agree that the problem isn't all on 10C side of things? I've only experienced the occasional hiccup when it comes to getting tickets, and the tickets I try for are always in the high-population red zone.

Today we've seen people not realize the ticketing was staggered and dealing with what's being labeled as 'website issues' that could easily be prescribed to bad connections or shoddy computers.

It's not a perfect system, but not all the blame should be ascribed to 10C.

WHAT?

who else is to blame?

People with bad connections.

People clogging up the site trying to get tickets for shows that aren't available yet.

jg1988

Red Mosqito wrote:

Ledbetterman10 wrote:

Big Drop wrote:

I'm embarrassed for your overblown sense of entitlement.

How does he have an overblown sense of entitlement? He pays money to a business (Tenclub) but doesn't receive what he paid for when he should. Seems like a legitimate complaint.

Paying a yearly membership fee does not entitle anyone to tickets when they go on sale...read the fine print. Having a membership provides you the "opportunity" to obtain tickets via the bands pre-sales. No where does it say you'll get tickets every time.

(And if you're wondering, I didn't get tickets)

RM

GOTCHA!

elevation622

Ledbetterman10 wrote:

Digital Twilight wrote:

I think some people seem to be under the impression that if 10c invested in new shiny servers somehow that will increase their chances of securing tickets. Not the case i'm afraid.

It wouldn't "increase" anyone's chances of scoring tickets. But at least you wouldn't have to sit around for two hours just to learn that you DIDN'T get them.

Yeah that's the point! I'm still sore about hitting refresh for 8 hours last year for PJ tickets! I get the whole supply/demand business, but don't tell me that's right! That's like waterboarding torture.

aberard1

It really isn't fair. There is no reason to be part of this club. I always end up paying for an overpriced ticket on stub hub. Never fails. This club means nothing. I am a pj fan thru and thru but c'mon. I try for four different shows but I can't get one pair?

benjs

Tracer wrote:

Hopper wrote:

Tracer wrote:

Can we all agree that the problem isn't all on 10C side of things? I've only experienced the occasional hiccup when it comes to getting tickets, and the tickets I try for are always in the high-population red zone.

Today we've seen people not realize the ticketing was staggered and dealing with what's being labeled as 'website issues' that could easily be prescribed to bad connections or shoddy computers.

It's not a perfect system, but not all the blame should be ascribed to 10C.

WHAT?

who else is to blame?

People with bad connections.

People clogging up the site trying to get tickets for shows that aren't available yet.

My connection was great, but still failed to load the Pearl Jam website numerous times today. In addition, if Google goes down, I'm not going to blame myself for trying to access Google with numerous others - the blame goes to the one responsible for hosting, who are meant to estimate the amount of bandwidth necessary at one time.

trabera

aberard1 wrote:

It really isn't fair. There is no reason to be part of this club. I always end up paying for an overpriced ticket on stub hub. Never fails. This club means nothing. I am a pj fan thru and thru but c'mon. I try for four different shows but I can't get one pair?

Ain't karma a BITCH.

Tracer

benjs wrote:

My connection was great, but still failed to load the Pearl Jam website numerous times today. In addition, if Google goes down, I'm not going to blame myself for trying to access Google with numerous others - the blame goes to the one responsible for hosting, who are meant to estimate the amount of bandwidth necessary at one time.

How can the number of people who successfully got through and got their tickets without a hitch mean that the failure of the website to load on your machine was the problem of 10C? There are a number of factors in any type of computer work that can contribute to a machine not being able to load a website properly. My point is that there are problems on both sides of the coin.

Bushleaguer28

Do you know how many times ive tried to get tickets on Ticketmaster right at sale time only to have it tell me the page will load in approximately 10 minutes? Im not sure a larger server would even solve this problem entirely. And I dont think anyone is suggesting that 10C obtain the same size server as TM because they simply dont need it.

benjs

Tracer wrote:

benjs wrote:

My connection was great, but still failed to load the Pearl Jam website numerous times today. In addition, if Google goes down, I'm not going to blame myself for trying to access Google with numerous others - the blame goes to the one responsible for hosting, who are meant to estimate the amount of bandwidth necessary at one time.

How can the number of people who successfully got through and got their tickets without a hitch mean that the failure of the website to load on your machine was the problem of 10C? There are a number of factors in any type of computer work that can contribute to a machine not being able to load a website properly. My point is that there are problems on both sides of the coin.

It's about bandwidth distribution. If the Ten Club had a hosting solution that could accomodate a throughput of, say, 8GB/s, when the loading on their servers from people pushing refresh is, say, 12GB/s, the solution is to find a better hosting solution which can match (or ideally be greater than) the loading - not tell their customers to stop pushing refresh. I did successfully get through and get my tickets, but it involved many refreshes, each of which I let load to the point where it told me that the page "could not be found".

benjs

Bushleaguer28 wrote:

Do you know how many times ive tried to get tickets on Ticketmaster right at sale time only to have it tell me the page will load in approximately 10 minutes? Im not sure a larger server would even solve this problem entirely. And I dont think anyone is suggesting that 10C obtain the same size server as TM because they simply dont need it.

That is likely Ticketmaster doing their own form of bandwidth allocation. My guess is that if they allowed everyone to do a search for tickets at the same time, it would overload their server (as per what happens with 10C), and the entire queuing process would not go smoothly, and Ticketmaster might end up with the same "Page not found" errors we see here.

Ledbetterman10

elevation622 wrote:

Ledbetterman10 wrote:

Digital Twilight wrote:

I think some people seem to be under the impression that if 10c invested in new shiny servers somehow that will increase their chances of securing tickets. Not the case i'm afraid.

It wouldn't "increase" anyone's chances of scoring tickets. But at least you wouldn't have to sit around for two hours just to learn that you DIDN'T get them.

Yeah that's the point! I'm still sore about hitting refresh for 8 hours last year for PJ tickets! I get the whole supply/demand business, but don't tell me that's right! That's like waterboarding torture.

Ooops. Didn't notice that he said "not the case I'm afraid"

trabera

I doubt it's worth the cost for the 10C to invest the money in higher bandwidth/more robust servers for the 1 *day* a every 18 months that they actually sell tickets on the site.

The same people who are slamming the 10C for failing to give them tickets are the people praising them when they do. Funny how complacent people can be when they get what they want.

benjs

trabera wrote:

I doubt it's worth the cost for the 10C to invest the money in higher bandwidth/more robust servers for the 1 *day* a every 18 months that they actually sell tickets on the site.

The same people who are slamming the 10C for failing to give them tickets are the people praising them when they do. Funny how complacent people can be when they get what they want.

Companies go through a lot more trouble than that in the interest of customer satisfaction. Especially when they are primarily a service-oriented company. Also, I'm not talking about renting physical servers on-location - this on-demand hosting is very much a digital thing. Essentially, a virtual clone of the current set-up is delivered (digitally) to a hosting company. The hosting company, which has massive quantities of servers, sets the clone up on one of their servers for a duration determined by the renting client (Ten Club), and begin to host rather than the in-house server for that time period. The server is wiped at the end of it, and hosting goes back to Ten Club. Also, I would venture to guess that the primary reason this service exists is for companies who rarely encounter peak loads, but want to service their clients properly when they do in an affordable manner.

peru_betterman

Okay, let's say that today the 10C ONLY put 10 tickets per venue.

Let's say that 2,000 members are fighting to have a pair of these tickets. Now you see that your chances to get a ticket are very low.

Because of this push, the server crashes (for me, lack of planning). For being working on the IT side, if you don't see your purchase order, you never had your tickets. It's understandable, the systems are working as expected, not charging on your CC for an unexisting pair of tickets. Sorry, dude...

But what really embarrass me, is this:

http://www.stubhub.com/eddie-vedder-tickets/?gcid=C12289x486&keyword=21786964&creative=7844225228

Did you see that there are venues that have 30, 40 tickets left??? There is a bunch of scalpers between us and no matter how many tickets the 10C puts out, the scalpers will get a big percentage of these tickets.

I know that each ticket is numberer, so the 10C can track its origin. I will personally say that 10C needs to ban these scalpers. This action will really give us the oportunity of get some seats during the pre-sale.

P.S.: I missed today the Hartford tickets, and oh how unlucky I am, the scalpers also sold out those tickets in StubHub... good day for them, a bad day for me...

MANKIND

the only reason im in the ten club is for tix.

TresentPense

Big Drop wrote:

I'm embarrassed for your overblown sense of entitlement.

quote of the day - winner!