Embarrassed for 10c/ How about you RESPCT us?

over bends

Better Dan wrote:

Yeah, agreed! I mean, I'm not annoyed per se that I got shut out for tickets. As was said above, small intimate venue and a lot of demand. What pisses a lot of us off is that the server cannot handle the demand (for the past 8 years now) resulting in tickets being "removed" from our carts. Yes, removed. I and several others got a message saying tickets were removed from our carts after trying to go through the checkout process. How is this right? This isn't a new problem and yet 10c continues to ignore it.

It's not in the best interest of the ten club to upgrade the server for a site that only breaks down a few hours a year. Especially since the tickets get sold anyway.

If the 10c had the greatest server on earth, it'd sell out in 7 seconds, and of course, people will still complain. From the 10c perspective the system is not broken enough to warrant the added expenditure.

Better Dan

Gregavelli wrote:

Kudos for the "sense of entitlement" comeback.

I've been a member for 15 years and have had ZERO problems with 10c. Sure, it might be nice to receive your holiday single during the holdays, but think about how difficult it is to manage a club with as many members as 10c. Things aren't always going to go smoothly, but the good definitely outweighs the bad. We are lucky to be involved in a fan club that offers so many great perks to its members and really does reward seniority (thanks to 10c I was front row, dead center for Seattle 9/22/09). I can pretty much guarantee it's far easier for us to get tickets through 10c presales than through TicketBastard. As a counterpoint to your frustrating experience, Seattle tix showed up on the screen at 2:03 and after hitting refresh a few times, I was able to purchase my pair and have a confirmation email in my inbox at 2:06.

If the problems you're experiencing are such a deal breaker, save yourself the $20/$40 membership fee and try your luck with the scalpers.

Other than the 10C tickets please tell me what the "great perks" are?

Get_Right

neilybabes86 wrote:

just an explanation of why their system craps out would be nice..they come lock the threads but can just post an explanation?

i guess they have none

C'mon
you know the drill

2,000+ people trying for 110 pairs and a e-commerce site built to sell socks. That's why the system craps out.

Hopper

WOW...there are a bunch of people who just don't get it....

what has the 10c done for me this year?

Not sent my holiday single...

Took a month to get some stickers (why sell them if you don't have them?)

Not gotten me the super delux box o crap by the release date...

Not allowed me to purchase tix that i had already entered my credit card information for...four times...

Ahh..but they have increased the 10c membership fee..to double the amount...

And for all of you holier-than-thoufullofshitasskissinmotherfuckers...

NO BUSINESS survives this way....instead of a 20 year celebration the 10c and band via default (or is nothing the 10c does their responsibility?) are creating a climate of hate around here that will probably lead to several others leaving the 10c as well..and while in the short run some of the morons will say 'good riddance'..but in the long run...maybe this is leading to The End of pearl jam...

i'll change it up...i would certainly be embarrased if anything with my name attached to it was run in this amateurish fashion...

neilybabes86

over bends wrote:

Better Dan wrote:

Yeah, agreed! I mean, I'm not annoyed per se that I got shut out for tickets. As was said above, small intimate venue and a lot of demand. What pisses a lot of us off is that the server cannot handle the demand (for the past 8 years now) resulting in tickets being "removed" from our carts. Yes, removed. I and several others got a message saying tickets were removed from our carts after trying to go through the checkout process. How is this right? This isn't a new problem and yet 10c continues to ignore it.

It's not in the best interest of the ten club to upgrade the server for a site that only breaks down a few hours a year. Especially since the tickets get sold anyway.

If the 10c had the greatest server on earth, it'd sell out in 7 seconds, and of course, people will still complain. From the 10c perspective the system is not broken enough to warrant the added expenditure.

but it breaks everytime at the most important time?

Vedd Hedd

H.Chinaski wrote:

As a paying customer of this fan club. One of their promises is to make tickets available to us and dealing with the mess i dealt with today not only makes me bitter over the fan club but even the music itself.

...um seriously?

Better Dan

over bends wrote:

Better Dan wrote:

Yeah, agreed! I mean, I'm not annoyed per se that I got shut out for tickets. As was said above, small intimate venue and a lot of demand. What pisses a lot of us off is that the server cannot handle the demand (for the past 8 years now) resulting in tickets being "removed" from our carts. Yes, removed. I and several others got a message saying tickets were removed from our carts after trying to go through the checkout process. How is this right? This isn't a new problem and yet 10c continues to ignore it.

It's not in the best interest of the ten club to upgrade the server for a site that only breaks down a few hours a year. Especially since the tickets get sold anyway.

If the 10c had the greatest server on earth, it'd sell out in 7 seconds, and of course, people will still complain. From the 10c perspective the system is not broken enough to warrant the added expenditure.

You're right. In this case though, they could have fixed the problem by allowing items to remain in your cart for a little bit longer before being removed. Only a few minutes when they know the system is going to be slow is really asking for problems.

Bryant

You should quit....and stop crying!!!!!!

mfc2006

wow. looks like i missed all of the fun today. :?

over bends

Better Dan wrote:

over bends wrote:

Better Dan wrote:

Yeah, agreed! I mean, I'm not annoyed per se that I got shut out for tickets. As was said above, small intimate venue and a lot of demand. What pisses a lot of us off is that the server cannot handle the demand (for the past 8 years now) resulting in tickets being "removed" from our carts. Yes, removed. I and several others got a message saying tickets were removed from our carts after trying to go through the checkout process. How is this right? This isn't a new problem and yet 10c continues to ignore it.

It's not in the best interest of the ten club to upgrade the server for a site that only breaks down a few hours a year. Especially since the tickets get sold anyway.

If the 10c had the greatest server on earth, it'd sell out in 7 seconds, and of course, people will still complain. From the 10c perspective the system is not broken enough to warrant the added expenditure.

You're right. In this case though, they could have fixed the problem by allowing items to remain in your cart for a little bit longer before being removed. Only a few minutes when they know the system is going to be slow is really asking for problems.

I agree with that, although I don't really know how the "your cart has expired" or whatever thing works. If it is a manual option and 10c only decided to give a few minutes, that should be changed.

Bird889

Hopper wrote:

i love the IDEA of the 10c...i have been a member since 03...and yet...time and time again...the club let's me down.

1. Can't seem to get the holiday cd near any holidays...

2. Can't get stickers in a reasonable amount of time (why sell them if they are not ready)

3. Can't get my pre-sale purchased super delux box o crap on the day the rest of the world can go buy them...

4. And finally...entered my credit card information FOUR FUCKING TIMES...and lost out on tickets.

The band should be ashamed of the manner in which it conducts this club. Without them we would not have PJ..and without us, no one would care about PJ....i get told over and over how great 10c is...and how i just shouldn't join if i don't like it. How about the 10c is held accountable for SOMETHING...

Umm, did you check your order history. I've had many a ticket purchase through the 10C blow up on me after I entered my credit card info, and every time the purchase went through and was reflected on my order history page.

Vedd Hedd

I think the "Holiday single" has become officially the yearly single. So WTF does it matter that it arrives on Christmas or not? It will come once a year.

Stickers? I dont know where to go with this.

As far as not getting tickets....thats the breaks. There are only so many tickets to go around.

That being said....its very frustrating when you have them in your virtual hand on 3 separate occasions only to have them removed from your cart.

In my opinion, once they are in your cart, they should stay in your cart. If the server crashes, they should not be removed simply because you didnt complete the transaction in time. If they are left there for an hour, yeah.

Better Dan

Vedd Hedd wrote:

In my opinion, once they are in your cart, they should stay in your cart. If the server crashes, they should not be removed simply because you didnt complete the transaction in time. If they are left there for an hour, yeah.

this is really my only complaint!

over bends

neilybabes86 wrote:

but it breaks everytime at the most important time?

I know it sucks and all, but it's a waste of money (in their eyes I'm speculating) to prepare for 1 day when 364 days, the site is perfect pretty much.

It shouldn't be this way in a perfect world, but the tickets do end up getting sold. Is it fair? No. But I'm not expecting the 10c to do much about it considering it "only" takes 30-45 minutes for the shows to completely sell out.

neilybabes86

Get_Right wrote:

neilybabes86 wrote:

just an explanation of why their system craps out would be nice..they come lock the threads but can just post an explanation?

i guess they have none

C'mon
you know the drill

2,000+ people trying for 110 pairs and a e-commerce site built to sell socks. That's why the system craps out.

yea but why does it die on the last part?
thats not cool///once u have in cart it shouldn't crap out?

its one thing to never get through...but crapping out on the last step is a joke....and then they are removed from cart?

EZ3455

Better Dan wrote:

Vedd Hedd wrote:

In my opinion, once they are in your cart, they should stay in your cart. If the server crashes, they should not be removed simply because you didnt complete the transaction in time. If they are left there for an hour, yeah.

this is really my only complaint!

Agreed.

neilybabes86

over bends wrote:

neilybabes86 wrote:

but it breaks everytime at the most important time?

I know it sucks and all, but it's a waste of money (in their eyes I'm speculating) to prepare for 1 day when 364 days, the site is perfect pretty much.

It shouldn't be this way in a perfect world, but the tickets do end up getting sold. Is it fair? No. But I'm not expecting the 10c to do much about it considering it "only" takes 30-45 minutes for the shows to completely sell out.

yea but the 364 days they seel socks and key chains..i.e who cares

ehh whatever..it will never change...i just have learned to prepare other methods...sadly scalpers are a big part

Get_Right

Better Dan wrote:

Yeah, agreed! I mean, I'm not annoyed per se that I got shut out for tickets. As was said above, small intimate venue and a lot of demand. What pisses a lot of us off is that the server cannot handle the demand (for the past 8 years now) resulting in tickets being "removed" from our carts. Yes, removed. I and several others got a message saying tickets were removed from our carts after trying to go through the checkout process. How is this right? This isn't a new problem and yet 10c continues to ignore it.

Do not over analyze the situation. Its not a new problem. Some get through. Some don't and experience the cart/website issues. Just because you see a screen that says tickets are in your cart DOES NOT mean you were able to buy tickets-nor does it mean you have been able to secure your pair pending checkout. The crashes clear people's carts. Its just the way it is.
Its a crapshoot. Don't get excited until you see a confirmation. Don't expect to get tickets when you are talking a very very very small percentage of the available tickets. Call me a pessimist.

PilateOfTheStorm

Vedd Hedd wrote:

H.Chinaski wrote:

As a paying customer of this fan club. One of their promises is to make tickets available to us and dealing with the mess i dealt with today not only makes me bitter over the fan club but even the music itself.

...um seriously?

+1

MUSIC > Fan Club

Don't let all this stuff about 10c business and organisation cloud the reason why you're here in the first place...

the music

shouldn't get tainted by 10c

H.Chinaski

For sure. Was a rather stressful afternoon. Hopefully i can score some tickets on Friday. Done with it for today.