Auckland 10c tickets now processed and received- thank you!!

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Comments

  • neetsyrocks
    neetsyrocks Dunedin Posts: 11
    So I guess the charge will be coming at some stage 🤷‍♀️.  I’ve tapped out 😂

  • doompony
    doompony Wellington, NZ Posts: 4,501
    Miguel Z really comes to work and checks out.
  • Micheyb21
    Micheyb21 UK Posts: 346
    doompony said:
    Miguel Z really comes to work and checks out.
    Poor Miguel getting buried under an influx of 10 club emails. Im sure they are loving their job at the moment.
    2000 Cardiff/ 2006 Paris/ 2011 Toronto/ 2013 Chicago/ 2014 Amsterdam 1 & Milton Keynes, 
    2016 MSG 1&2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
    2019 Dusseldorf & Dublin Ed Solo  
    2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
    2024 Manchester, London, Auckland 1&2, Sydney 1&2
  • marra2312
    marra2312 Posts: 60
    Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct? 

    We've all just received the confirmation e-mail, then the pending charge which has now disappeared?

    I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.

  • doompony
    doompony Wellington, NZ Posts: 4,501
    Nope it never did but I don't know that it was supposed to yet. Does it for aussie?
  • CB24NZ
    CB24NZ Posts: 20
    marra2312 said:
    Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct? 

    We've all just received the confirmation e-mail, then the pending charge which has now disappeared?

    I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.

    Yeh same for me, 
    • Nothing shows in my TM account
    • Had a confirmation email that states the section/row/seats I have been allocated
    • Money was taken off credit card
    • Transaction disappeared from credit card
    • Money reappears on my credit card (wasn't a refund, just reappeared)
  • JT167846
    JT167846 Posts: 996
    Fuck I'm.in the same boat now too
    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • neetsyrocks
    neetsyrocks Dunedin Posts: 11
    marra2312 said:
    Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct? 

    We've all just received the confirmation e-mail, then the pending charge which has now disappeared?

    I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.

    Correct, confirmation email received for 8th Nov show, credit card charged then the charge disappeared so no payment has been made. The event isn’t showing on TM account.
  • JT167846
    JT167846 Posts: 996
    My card provider has this as the reason mine got cancelled:

    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • JT167846
    JT167846 Posts: 996
    Thanks to Anita for the screenshots. Just emailed 10C support too. Best of luck Miguel with it all. What a shit show though. 
    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • JT167846
    JT167846 Posts: 996
    BTW rookie q-what is TicketsToday?
    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • neetsyrocks
    neetsyrocks Dunedin Posts: 11
    JT167846 said:
    BTW rookie q-what is TicketsToday?
    JT167846 said:
    Thanks to Anita for the screenshots. Just emailed 10C support too. Best of luck Miguel with it all. What a shit show though. 
     All good, it was a relief to find it wasn’t just me having problems as I panicked on the morning of the tickets going on sale when I saw the charge had disappeared.  So with all our info we have gathered it looks like someone dropped the ball and hasn’t put our batch of payments through on time so the payment holds lapsed.

    I sent my original query using the “contact” form on are Ticketmaster site and TicketsToday is  where the responses come from.  Unsure who they are or where abouts in the world they are 
  • JT167846
    JT167846 Posts: 996
    As long as the tickets haven't been released we should be fine. But we need assurances on this I'd say.
    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • Micheyb21
    Micheyb21 UK Posts: 346
    Im 100% convinced now that it has affected everyone who got 10c tickets for AKL and someone at TM or ticketstoday (whoever in charge of the nz lottery) has made a massive cockup in the admin/back office payments department and not got round to processing all our transactions in time.

    ive contacted 10club from the contact button on here (although no idea if that does anything as not had a response) and I think between us all we have emailed/called 10c support, Ticketmaster NZ and TicketsToday. Screen shots from replies received that have been posted here and on social media groups, suggest that we are all confirmed for our tickets as per the emails we originally got and they are sorting this.

    I presume that they just 'process' the payment and then the funds will just come out and show on our accounts but Im concerned with the amount of time taken and if banks or credit cards will not authorise it when they do get round to it.

    i think its a serious lack in customers service that they havent put out a statement or sent us all an email to confirm the next steps and apologise for all this- its 2 weeks now. I have never heard of this happen on such a large scale before - i mean this is thousands of $$$$. If they want to give us all free tickets thats fabulous but someone in charge please please just make a statement.
    2000 Cardiff/ 2006 Paris/ 2011 Toronto/ 2013 Chicago/ 2014 Amsterdam 1 & Milton Keynes, 
    2016 MSG 1&2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
    2019 Dusseldorf & Dublin Ed Solo  
    2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
    2024 Manchester, London, Auckland 1&2, Sydney 1&2
  • CB24NZ
    CB24NZ Posts: 20
    I'm worried I'll lose the awesome seats I got.
    Have we heard anything from the 10C at all? I messaged them about something else unrelated to the ticket problem and got a quick reply, but no reply to my tickets query
  • JT167846
    JT167846 Posts: 996
    Let's hope they're preparing a statement.

    Sucks as my mate and I are travelling from Wellington and given he's not 10C I took care of the tickets. Just pinged him as being transparent is the right thing to do and he's a little worried now too. Of course I feel stink given getting the tickets was my responsibility despite this being a total uncontrollable.

    10C please can you let us know that we will be recharged and that our tickets aren't going anywhere? We know November is a long time away but given these gigs are so popular we wouldn't be able to get the seats we paid for now without forking over a kidney on the secondary market-plus we shouldn't have to.
    Stars are suns to other people.

    Wellington 1998
    London 2007
    Brisbane 2009
    Stockholm 2012
    Amsterdam 1 & 2 2014
    EV Dublin 2017
    Milan 2018
    Padova 2018
    Boston 2 2018
    Auckland 1 & 2 2024
  • missyoualready
    missyoualready Posts: 26
    I wouldn't stress about this at all, there's so many people in this thread who have confirmations from Ticketmaster that their seats/tickets are safe and I haven't seen anything go up on the regular sale anywhere near where my allocated seats are.
  • doompony
    doompony Wellington, NZ Posts: 4,501
    I haven't heard from ticketmaster or ten club... Just those tickets today people who don't seem to actually be able to tell us anything other than... Copy and paste response. 

    Siiiiigh.

    Charge me dammit.
  • Micheyb21
    Micheyb21 UK Posts: 346
    edited March 2024

    Thanks 10c - really appreciate the response - makes me a lot more confident this is being dealt with
    Post edited by Micheyb21 on
    2000 Cardiff/ 2006 Paris/ 2011 Toronto/ 2013 Chicago/ 2014 Amsterdam 1 & Milton Keynes, 
    2016 MSG 1&2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
    2019 Dusseldorf & Dublin Ed Solo  
    2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
    2024 Manchester, London, Auckland 1&2, Sydney 1&2
  • MH143221
    MH143221 Posts: 37

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    Columbia 08
    Atlanta 09 (EV Solo)
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