Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct?
We've all just received the confirmation e-mail, then the pending charge which has now disappeared?
I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.
Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct?
We've all just received the confirmation e-mail, then the pending charge which has now disappeared?
I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.
Yeh same for me,
Nothing shows in my TM account
Had a confirmation email that states the section/row/seats I have been allocated
Money was taken off credit card
Transaction disappeared from credit card
Money reappears on my credit card (wasn't a refund, just reappeared)
Just clarifying something for my (decreasing) sanity - nobody who has been affected by this issue has the 8th Nov event showing in their TM account, correct?
We've all just received the confirmation e-mail, then the pending charge which has now disappeared?
I ask because obviously the 10th Nov show *does* appear in the TM app. Just checking that I'm in 100% the same boat as others lol.
Correct, confirmation email received for 8th Nov show, credit card charged then the charge disappeared so no payment has been made. The event isn’t showing on TM account.
Thanks to Anita for the screenshots. Just emailed 10C support too. Best of luck Miguel with it all. What a shit show though.
All good, it was a relief to find it wasn’t just me having problems as I panicked on the morning of the tickets going on sale when I saw the charge had disappeared. So with all our info we have gathered it looks like someone dropped the ball and hasn’t put our batch of payments through on time so the payment holds lapsed.
I sent my original query using the “contact” form on are Ticketmaster site and TicketsToday is where the responses come from. Unsure who they are or where abouts in the world they are
Im 100% convinced now that it has affected everyone who got 10c tickets for AKL and someone at TM or ticketstoday (whoever in charge of the nz lottery) has made a massive cockup in the admin/back office payments department and not got round to processing all our transactions in time.
ive contacted 10club from the contact button on here (although no idea if that does anything as not had a response) and I think between us all we have emailed/called 10c support, Ticketmaster NZ and TicketsToday. Screen shots from replies received that have been posted here and on social media groups, suggest that we are all confirmed for our tickets as per the emails we originally got and they are sorting this.
I presume that they just 'process' the payment and then the funds will just come out and show on our accounts but Im concerned with the amount of time taken and if banks or credit cards will not authorise it when they do get round to it.
i think its a serious lack in customers service that they havent put out a statement or sent us all an email to confirm the next steps and apologise for all this- its 2 weeks now. I have never heard of this happen on such a large scale before - i mean this is thousands of $$$$. If they want to give us all free tickets thats fabulous but someone in charge please please just make a statement.
2000 Cardiff/ 2006 Paris/ 2011 Toronto/ 2013 Chicago/ 2014 Amsterdam 1 & Milton Keynes, 2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2 2019 Dusseldorf & Dublin Ed Solo 2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2 2024 Manchester, London, Auckland & Sydney
I'm worried I'll lose the awesome seats I got. Have we heard anything from the 10C at all? I messaged them about something else unrelated to the ticket problem and got a quick reply, but no reply to my tickets query
Sucks as my mate and I are travelling from Wellington and given he's not 10C I took care of the tickets. Just pinged him as being transparent is the right thing to do and he's a little worried now too. Of course I feel stink given getting the tickets was my responsibility despite this being a total uncontrollable.
10C please can you let us know that we will be recharged and that our tickets aren't going anywhere? We know November is a long time away but given these gigs are so popular we wouldn't be able to get the seats we paid for now without forking over a kidney on the secondary market-plus we shouldn't have to.
Stars are suns to other people.
Wellington 1998 London 2007 Brisbane 2009 Stockholm 2012
Amsterdam 1 & 2 2014 EV Dublin 2017 Milan 2018 Padova 2018 Boston 2 2018 Auckland 1 & 2 2024
I wouldn't stress about this at all, there's so many people in this thread who have confirmations from Ticketmaster that their seats/tickets are safe and I haven't seen anything go up on the regular sale anywhere near where my allocated seats are.
I haven't heard from ticketmaster or ten club... Just those tickets today people who don't seem to actually be able to tell us anything other than... Copy and paste response.
Yup not to mention the tickets in our TM accounts.
I've been taking hits from the card I used as I'm in Japan. Glad I checked as if I had not and I got recharged I could have been screwed by not having the cash in that account to cover it. So moved funds around and keeping an eye on it now (hard in Japan mind you) but jeepers it's such an inconvenience if you used a debit card.
Stars are suns to other people.
Wellington 1998 London 2007 Brisbane 2009 Stockholm 2012
Amsterdam 1 & 2 2014 EV Dublin 2017 Milan 2018 Padova 2018 Boston 2 2018 Auckland 1 & 2 2024
Yup not to mention the tickets in our TM accounts.
I've been taking hits from the card I used as I'm in Japan. Glad I checked as if I had not and I got recharged I could have been screwed by not having the cash in that account to cover it. So moved funds around and keeping an eye on it now (hard in Japan mind you) but jeepers it's such an inconvenience if you used a debit card.
This right here is going to be the biggest problem. I have no doubt there will be some fans whose original charge was approved and for whatever reason (credit card limit, lost card in the meantime, etc.) the next charge, whenever it happens, will be denied. Then what??
Charlotte 96
Greenville 98
Knoxville 98
West Palm 00
Atlanta 03
MSG 03
Asheville 04
Camden 06
Bonnaroo 08
Columbia 08
Atlanta 09 (EV Solo)
Seattle 09
Seattle 09
MSG 10
MSG 10
Pensacola 12
Wrigley 13
This is my problem! My card was dropped and then used by a lady (5 times approx $180) so I needed to cancel it. I have talked to ticketmaster twice and sent through multiple emails. Not one spec of clarity. The lady on Saturday said she needed to escalate, and didn't have a clue about the situation at all...then had the balls to ask if she could HELP with anything else...lady you didn't help this time!! Very stressed atm!!
This is my problem! My card was dropped and then used by a lady (5 times approx $180) so I needed to cancel it. I have talked to ticketmaster twice and sent through multiple emails. Not one spec of clarity. The lady on Saturday said she needed to escalate, and didn't have a clue about the situation at all...then had the balls to ask if she could HELP with anything else...lady you didn't help this time!! Very stressed atm!!
If you haven’t already, update the Ticketmaster app with your new card info. Hopefully they’ll just charge the new card that’s stored.
Charlotte 96
Greenville 98
Knoxville 98
West Palm 00
Atlanta 03
MSG 03
Asheville 04
Camden 06
Bonnaroo 08
Columbia 08
Atlanta 09 (EV Solo)
Seattle 09
Seattle 09
MSG 10
MSG 10
Pensacola 12
Wrigley 13
Comments
2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
2019 Dusseldorf & Dublin Ed Solo
2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
2024 Manchester, London, Auckland & Sydney
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
I sent my original query using the “contact” form on are Ticketmaster site and TicketsToday is where the responses come from. Unsure who they are or where abouts in the world they are
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
ive contacted 10club from the contact button on here (although no idea if that does anything as not had a response) and I think between us all we have emailed/called 10c support, Ticketmaster NZ and TicketsToday. Screen shots from replies received that have been posted here and on social media groups, suggest that we are all confirmed for our tickets as per the emails we originally got and they are sorting this.
I presume that they just 'process' the payment and then the funds will just come out and show on our accounts but Im concerned with the amount of time taken and if banks or credit cards will not authorise it when they do get round to it.
i think its a serious lack in customers service that they havent put out a statement or sent us all an email to confirm the next steps and apologise for all this- its 2 weeks now. I have never heard of this happen on such a large scale before - i mean this is thousands of $$$$. If they want to give us all free tickets thats fabulous but someone in charge please please just make a statement.
2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
2019 Dusseldorf & Dublin Ed Solo
2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
2024 Manchester, London, Auckland & Sydney
Have we heard anything from the 10C at all? I messaged them about something else unrelated to the ticket problem and got a quick reply, but no reply to my tickets query
Sucks as my mate and I are travelling from Wellington and given he's not 10C I took care of the tickets. Just pinged him as being transparent is the right thing to do and he's a little worried now too. Of course I feel stink given getting the tickets was my responsibility despite this being a total uncontrollable.
10C please can you let us know that we will be recharged and that our tickets aren't going anywhere? We know November is a long time away but given these gigs are so popular we wouldn't be able to get the seats we paid for now without forking over a kidney on the secondary market-plus we shouldn't have to.
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
Siiiiigh.
Charge me dammit.
2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
2019 Dusseldorf & Dublin Ed Solo
2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
2024 Manchester, London, Auckland & Sydney
Greenville 98
Knoxville 98
West Palm 00
Atlanta 03
MSG 03
Asheville 04
Camden 06
Bonnaroo 08
Columbia 08
Atlanta 09 (EV Solo)
Seattle 09
Seattle 09
MSG 10
MSG 10
Pensacola 12
Wrigley 13
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
2019 Dusseldorf & Dublin Ed Solo
2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
2024 Manchester, London, Auckland & Sydney
I've been taking hits from the card I used as I'm in Japan. Glad I checked as if I had not and I got recharged I could have been screwed by not having the cash in that account to cover it. So moved funds around and keeping an eye on it now (hard in Japan mind you) but jeepers it's such an inconvenience if you used a debit card.
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Auckland 1 & 2 2024
Greenville 98
Knoxville 98
West Palm 00
Atlanta 03
MSG 03
Asheville 04
Camden 06
Bonnaroo 08
Columbia 08
Atlanta 09 (EV Solo)
Seattle 09
Seattle 09
MSG 10
MSG 10
Pensacola 12
Wrigley 13
Greenville 98
Knoxville 98
West Palm 00
Atlanta 03
MSG 03
Asheville 04
Camden 06
Bonnaroo 08
Columbia 08
Atlanta 09 (EV Solo)
Seattle 09
Seattle 09
MSG 10
MSG 10
Pensacola 12
Wrigley 13