Radio silence here sadly - you would think if they were actively working it they would make contact with us all and provide an apology, a plan and a timeframe for solution. But apparently my version of customer service is wildly different.
2000 Cardiff/ 2006 Paris/ 2011 Toronto/ 2013 Chicago/ 2014 Amsterdam 1 & Milton Keynes, 2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2 2019 Dusseldorf & Dublin Ed Solo 2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2 2024 Manchester, London, Auckland & Sydney
It's all about circumstances. From what we can tell we'll be ok and get charged again and get our tickets but some of us are more at risk if crap happens. My worries are if get skimmed and then if the PJ payment either gets declined or actually goes through but then I don't have the coin to get a fast train to the airport to fly home. Others have bills to pay and are closer to the breadline. The cash is no small sum hence the number of complaints about prices but sometimes you don't notice it when you're dealing with large sums for a long time.and it's been a while since the purchase was made.
Stars are suns to other people.
Wellington 1998 London 2007 Brisbane 2009 Stockholm 2012
Amsterdam 1 & 2 2014 EV Dublin 2017 Milan 2018 Padova 2018 Boston 2 2018
I've just asked for another update to my query and if they can assure me I'll still get the seats I was originally allocated, also a time frame as to when everyone will be sorted by.
Yup not to mention the tickets in our TM accounts.
I've been taking hits from the card I used as I'm in Japan. Glad I checked as if I had not and I got recharged I could have been screwed by not having the cash in that account to cover it. So moved funds around and keeping an eye on it now (hard in Japan mind you) but jeepers it's such an inconvenience if you used a debit card.
This right here is going to be the biggest problem. I have no doubt there will be some fans whose original charge was approved and for whatever reason (credit card limit, lost card in the meantime, etc.) the next charge, whenever it happens, will be denied. Then what??
Yeah, my only real worry is something similar to this.
Originally my card was declined. Foreign bank, fraud alert and they didn't have a system where I could 'okay it' in advance. I okayed it after the initial decline and TM recharged it following day. All that was fine.
But with this disappearing charge, worried that my bank will decline again and we'll be back to the start.
Not stressing too much, as I have the confirmation email and thankfully enough money to cover it if it appears again. Also, have the other date sorted (used a different card for that which went fine!)
But it's still a worry none of us need and, more importantly, none of us caused. This is clearly a problem with TMs billing system.
The radio silence from all involved is disappointing though. It should not be on us to have to chase.
Seattle 8/91, MPLS 3/92, St Paul 8/92, Denver 6/95, Missoula 6/98, MPLS 6/98, Albuquerque 10/00, Seattle 12/02, St Paul 6/03, Thunder Bay 9/05, DC 5/06, St Paul x2 6/06, Vancouver (EV) 4/08, DC 6/08, Chicago x2 8/09, KC 5/10, MPLS (EV) 7/11, Chicago 7/13, St Paul 10/14, Santiago 11/15, Missoula 8/18, Denver 9/22, Saint Paul 8/23, Saint Paul 9/23
And so continues the most bizarre, stressful, expensive ticket buying experience. . . I think we have paid for these tickets with sweat and tears instead of money by now….
Comments
2016 MSG 1 & 2/ 2017 London Ed solo/ 2018 London 1, Padua, Rome, Prague & London 2
2019 Dusseldorf & Dublin Ed Solo
2022 Copenhagen, London 1&2, Budapest, Krakow, Vienna, Prague, Ams 1 & Ams 2
2024 Manchester, London, Auckland & Sydney
I'm fairly relaxed about it. Noting I can currently do, so just waiting for a resolution.
Auckland 1998
EV (Neil Finn and Friends, April 2, 2001)
Auckland 2009
Auckland 2014
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
I've just asked for another update to my query and if they can assure me I'll still get the seats I was originally allocated, also a time frame as to when everyone will be sorted by.
I havent.
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014
EV - Canberra, Newcastle & Sydney 1&2 2011
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018
PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014
EV - Canberra, Newcastle & Sydney 1&2 2011
Auckland 1998
EV (Neil Finn and Friends, April 2, 2001)
Auckland 2009
Auckland 2014
No cash taken out yet.
Wellington 1998
London 2007
Brisbane 2009
Stockholm 2012
EV Dublin 2017
Milan 2018
Padova 2018
Boston 2 2018