TEN CLUB WE NEED YOUR HELP

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  • Force Of Nature
    Force Of Nature York, England Posts: 1,133
    dimitrispearljam said:
    Force Of Nature said:
    dimitrispearljam said:
    HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO 
    THANKS TEN CLUB 



    Was that email from Tenclubsupport@tickemaster.com?
    tickets@tenclub.net

    Thanks - emailed them myself
  • RA99183
    RA99183 Sydney Posts: 35
    dimitrispearljam said:
    Force Of Nature said:
    dimitrispearljam said:
    HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO 
    THANKS TEN CLUB 



    Was that email from Tenclubsupport@tickemaster.com?
    tickets@tenclub.net

    Nice, thanks for sharing Dim. I should have gone straight to 10C! 
    Dr No... Vocal chords
  • just_one
    just_one Lisbon Posts: 2,287
    100 Pacer said:
    Posted by someone else:




    Yes this is what they replied me since my Barcelona, berlin and london were all rejected.  Talk to the bank and they told me that now everything is ok now.somehow ticketmaster was blacklisted .Hopefully they recharge my card.
  • dimitrispearljam
    dimitrispearljam Posts: 139,724
    RA99183 said:
    dimitrispearljam said:
    Force Of Nature said:
    dimitrispearljam said:
    HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO 
    THANKS TEN CLUB 



    Was that email from Tenclubsupport@tickemaster.com?
    tickets@tenclub.net

    Nice, thanks for sharing Dim. I should have gone straight to 10C! 
     YES TICKETMATER SUPPORT DIDNNT BOTHER TO ANSWER ME AT ALL
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • Timluke
    Timluke Posts: 4
    problem with Barclays in UK too despite a successful test transaction a couple of days ago. Let’s hope common sense prevails and Ticketmaster reprocess otherwise I will be gutted 😡
  • teddysgirl
    teddysgirl Posts: 97
    ...Payment for Manchester show didn’t go through with MasterCard...
  • SC248513
    SC248513 Posts: 2
    My tickets for dublin didn't go through either, mastercard, sent email to ticketmaster, got a reply, not very promising or helpful.....
  • redrock
    redrock Posts: 18,341
    SC248513 said:
    My tickets for dublin didn't go through either, mastercard, sent email to ticketmaster, got a reply, not very promising or helpful.....
    What did ticketmaster say?  Emailed them as well but no response yet (also emailed 10C)
  • adelaidefc
    adelaidefc Posts: 17
    missyoualready said:
    adelaidefc said:
    I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.
    If it helps, I also requested and won seated tickets in Auckland - definitely no seating allocation yet, the email was just a "you got the tickets" and info that the actual seating details will be provided by April.
    That helps enormously yes! Thanks!
  • SC248513
    SC248513 Posts: 2
    redrock said:
    SC248513 said:
    My tickets for dublin didn't go through either, mastercard, sent email to ticketmaster, got a reply, not very promising or helpful.....
    What did ticketmaster say?  Emailed them as well but no response yet (also emailed 10C)

  • redrock
    redrock Posts: 18,341
    Bugger.  But 10C saying otherwise so I'm still hopeful

  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    Force Of Nature said:
    Wow, that’s a pretty confident email from 10c there. Good for you!
    i sure hope that is applied to all other cancelled tickets and not just Amex as had issues with Barclays in UK
    This! Hope everyone gets taken care of.
    Turn this anger into
    Nuclear fission
  • KPLATT
    KPLATT Posts: 28
    Hi there,
     
    We have had confirmation that all declined payments will be tried again within the next few days.
     
    Please ensure that you:
    • Have sufficient funds on your card.
    • Update your card details to the correct card.
    • Have contacted your bank and notified them of the upcoming charge to ensure the charge is not blocked.
     
    Please note: if the next attempt at charging your card is declined, no further attempts will be made.
     
    As a back-up, we also recommend signing up to the Ticketmaster Registered Presale here. The registration period closes at 11:59pm local venue time on Sunday 18th February 2024.


    I got this response from ticketmaster, anyone know how to update card details?
  • jammer79
    jammer79 Posts: 5
    I haven’t got any confirmation for Australian show ticket, does that mean I Have missed out? Also, I wasn’t able to sign up for more than one show it kept cancelling my registeration for the previous show. Did anyone get to sign up for two shows in the Australia? I don’t know why Tenclub members just didn’t get a special code and time to purchase tickets in real time before any other allocations  or sales happen. 
  • KPLATT
    KPLATT Posts: 28
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
  • jammer79
    jammer79 Posts: 5
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
  • KPLATT
    KPLATT Posts: 28
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
  • jammer79
    jammer79 Posts: 5
    KPLATT said:
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
    KPLATT said:
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
    Okay I used an Amex too but didn’t hear anything from them so maybe I have missed out. 😔
  • unforgiven
    unforgiven Posts: 380
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I would call my bank and see if a transaction was declined.
  • KPLATT
    KPLATT Posts: 28
    jammer79 said:
    KPLATT said:
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
    KPLATT said:
    jammer79 said:
    KPLATT said:
    Apologies for my misinformation in the previous email.
     
    As the Ten Club request window has now closed, you are unable to update your card details.
     
    I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
    So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  
    I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
    Okay I used an Amex too but didn’t hear anything from them so maybe I have missed out. 😔
    I didn't hear from AMEX either, I messaged them to find out if there had been an attempted charge

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