TEN CLUB WE NEED YOUR HELP

SHZA · February 17

Vedd Hedd said:

Was this limited to AmericanExpress cards?

AMEX were rejected across the board because the merchant doesn't take it. Other cards may have had isolated denials due to fraud alerts or the like.

Vedd Hedd · February 17

SHZA said:

Vedd Hedd said:

Was this limited to AmericanExpress cards?

AMEX were rejected across the board because the merchant doesn't take it. Other cards may have had isolated denials due to fraud alerts or the like.

Gotcha. Yeah, I had a similar problem last time around.

NewfieintheUSA · February 17

Force Of Nature said:

NewfieintheUSA said:

symptomsfade said:

Is this going to be a NA problem?

Noone knows, I switched my card just in case

Where and how did you do this?

I just submitted a new request

Vedd Hedd · February 17

I'm trying to remember my situation from last time, but I was charged, then the seats were all wrong, so they refunded the money. Then they charged again, but the 2nd time they were declined due to "insufficient funds" because the refund had not yet been applied. It was a panic indicing nightmare but 10c were really helpful and it all got sorted out. I was eventually able to use a different card and got my tickets.

offhegoes32 · February 17

symptomsfade said:

Is this going to be a NA problem?

Was just wondering this. Submitted my NA picks last night and did use an Amex card. Is this only supposed to be an issue on international shows, or do we need to do new picks with a different card for NA too before the deadline?

josevolution · February 17

offhegoes32 said:

symptomsfade said:

Is this going to be a NA problem?

Was just wondering this. Submitted my NA picks last night and did use an Amex card. Is this only supposed to be an issue on international shows, or do we need to do new picks with a different card for NA too before the deadline?

Just to be sure I’d resubmit with different card!

SHZA · February 17

Myself and others have used AMEX for TicketsToday lotteries in the US without a problem, including for U2 just a few months ago. But who knows.

Looks like people in the results thread are scoring Dublin with AMEX so probably not a widespread issue

cincybearcat · February 17

SHZA said:

Myself and others have used AMEX for TicketsToday lotteries in the US without a problem, including for U2 just a few months ago. But who knows.

Looks like people in the results thread are scoring Dublin with AMEX so probably not a widespread issue

Please update us if you would.

I’m surprised that the 10C hasn’t posted that either it is okay moving forward or warning people to change. Disappointing that it got to the Europe draw before them addressing it.

flanosmasseur · February 17

cincybearcat said:

SHZA said:

Myself and others have used AMEX for TicketsToday lotteries in the US without a problem, including for U2 just a few months ago. But who knows.

Looks like people in the results thread are scoring Dublin with AMEX so probably not a widespread issue

Please update us if you would.

I’m surprised that the 10C hasn’t posted that either it is okay moving forward or warning people to change. Disappointing that it got to the Europe draw before them addressing it.

Yeah, I'm wondering the same thing. I went back to my 2023 AMEX annual statement and saw that the charge (when I was confirmed for Indy tickets) was from "TICKETSTODAY*PEARL JCROZET VA". So, if Tickets Today doesn't accept AMEX any longer, it had to have happened in the last 10 months.

Then, of course, the paranoia starts kicking in. 10C states that it DOESN'T MATTER when you submit your request, you'll still have a shot at confirmation if your request is submitted before 2/18, 7am PT. But with all these SNAFU's already happening, who knows.

KidAOK · February 17

Payment rejected from an Irish MasterCard for an Irish concert.

Absolutely brutal.

Moonpig · February 17

KidAOK said:

Payment rejected from an Irish MasterCard for an Irish concert.

Absolutely brutal.

have you reached out to ticketmaster - I am in the exact same boat and have no idea what to do.

severinl · February 17

KidAOK said:

Payment rejected from an Irish MasterCard for an Irish concert.

Absolutely brutal.

I have a feeling that all those confirmation steps which are normally during the checkout process trip up those delayed charges.

KidAOK · February 17

Moonpig said:

KidAOK said:

Payment rejected from an Irish MasterCard for an Irish concert.

Absolutely brutal.

have you reached out to ticketmaster - I am in the exact same boat and have no idea what to do.

I did mate, emailed theclubsupport@ticketmaster.com but they'll be swamped with the Oz fiasco. Let's wait and see.

If all else fails I don't think tickets will be hard to come by on general sale, albeit I wanted golden circle.

retro · February 17

I called my bank and they said they couldn't do anything about the proposed points. The sample 1€ debit was there and was canceled again by Ticketmaster. That's why I can't see it. The booking should work as nothing is blocked. Eight is Visa let's see what happens. I hope the whole thing goes through.

Moonpig · February 17

KidAOK said:

Moonpig said:

KidAOK said:

Payment rejected from an Irish MasterCard for an Irish concert.

Absolutely brutal.

have you reached out to ticketmaster - I am in the exact same boat and have no idea what to do.

I did mate, emailed theclubsupport@ticketmaster.com but they'll be swamped with the Oz fiasco. Let's wait and see.

If all else fails I don't think tickets will be hard to come by on general sale, albeit I wanted golden circle.

yeah I hear you.

That said, I cant imagine they only go once for payment, knowing this is a possible fail point, allowing for the card holder to approve payment from text and online banking app.

I feckn hope so at any rate, this was a present for my little girl and knowing i won the lottery for the golden circle has me sick.

tylermoore · February 17

I know a lot of local businesses don’t take AMEX. They charge like 7% for each transaction when others charge I think it’s around 3%. At least that’s what I’ve been told before. Shouldn’t apply to a business like Ticketmaster but still.

dimitrispearljam · February 17

BARCELONA SEATED NIGHT 1
BARCELONA GA NIGHT 2
BERLIN NIGHT 1 GA
BERLIN NIGHT 2 GA

All scored ,same card charged with the one dicline for Australia
what to say..

Clone · February 17

I've just been declined 1 of the UK shows through this.

dimitrispearljam · February 17

dimitrispearljam said:

BARCELONA SEATED NIGHT 1
BARCELONA GA NIGHT 2
BERLIN NIGHT 1 GA
BERLIN NIGHT 2 GA

All scored ,same card charged with the one dicline for Australia
what to say..

LONDON AS WELL..SAME CARD...
AND AUSTRALIA DECLINE.

RA99183 · February 17

I got a response from theclubsupport@ticketmaster.com - ‘Please contact Ticketmaster AU’. I had already done that via the long help form but just wanted to let anyone waiting for a response from theclubsupport@ticketmaster.com not to hold their breath.

I wish someone would make a statement on this issue so fans know where they stand one way or another.

Force Of Nature · February 17

So we need a chance to get our fair tickets even after following the advice to pre warn our bank. Come on 10C do the right thing

Eraserhead · February 17

This sucks for all involved. I never had this issue getting tickets for Australia in 2009. Hope this gets sorted ASAP.

lyears1 · February 17

Payment declined for a UK show. I have a mastercard. I also tried to warn my bank about the charge yesterday but was told they couldn't really do anything about this and that I'd have to ring their fraud team if I wanted to take it further. Really not impressed 10C

PJ_Soul · February 17

wookieboy said:

I'll add my voice to this in case Ten Club listen....

"International Fans
in order to avoid a payment decline, we recommend you contact your bank NOW and notify them of the following:
A charge from a US-based company may be attempted between Feb 16 and Feb 21
Merchant descriptor will be "Ticketmaster*Pearl Jam"
Charge will be in currency local to the show"
I did this too as recommended but my bank told me they cannot do this.

I'm in for UK/European lottery only so haven't heard anything yet but agree that there needs to be a different approach so that people who are successful in the lottery do not miss out because their payment is declined - I don't remember this being an issue in the lottery for past European tours (going back to 2006).

It may be too late for the 2024 tour as if payment is declined the tickets are given to someone else - at least that's how I understood what we have been told....and sorry to say it but how much influence does the performer/fan club have nowadays vs Ticketmaster? Probably more than they'd like us to think, but do they have enough power to get Ticketmaster to go back and release more tickets to the fan club after the contracts have been agreed?

I also did this, even though I was pretty sure it wasn't necessary for me, and AMEX told me that if they flagged a purchase as unusual I would actually just get an email alerting me to the charge, but the charge would not be stopped.

This is a shitty, crazy situation for the AUS folks and anyone else struggling with the whole fraud stop payment thing. I'm not worried about AMEX working for me, but at this rate, anything can happen to anyone, lol. I'm just feeling grateful that I'm okay with not getting 10C tix. I'm only in it for a chance for GA. I'm perfectly happy to buy good seats in the general sale as well.

100 Pacer · February 17

Posted by someone else:

dimitrispearljam · February 17

HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO
THANKS TEN CLUB

Image: https://us.v-cdn.net/5021252/uploads/editor/15/cjy8pl9ls9dw.jpg

Force Of Nature · February 17

Wow, that’s a pretty confident email from 10c there. Good for you!
i sure hope that is applied to all other cancelled tickets and not just Amex as had issues with Barclays in UK

Force Of Nature · February 17

dimitrispearljam said:

HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO
THANKS TEN CLUB

Was that email from Tenclubsupport@tickemaster.com?

redrock · February 17

Hope they do the same for me Dimi! Used Mastercard too

dimitrispearljam · February 17

Force Of Nature said:

dimitrispearljam said:

HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO
THANKS TEN CLUB

Was that email from Tenclubsupport@tickemaster.com?

tickets@tenclub.net

TEN CLUB WE NEED YOUR HELP

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