Yes this is what they replied me since my Barcelona, berlin and london were all rejected. Talk to the bank and they told me that now everything is ok now.somehow ticketmaster was blacklisted .Hopefully they recharge my card.
HOPE THEY WILL FIX IT AS BEEN SAID ..I USED MASTERCARD NOT AMEX THO THANKS TEN CLUB
Was that email from Tenclubsupport@tickemaster.com?
tickets@tenclub.net
Nice, thanks for sharing Dim. I should have gone straight to 10C!
YES TICKETMATER SUPPORT DIDNNT BOTHER TO ANSWER ME AT ALL
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
problem with Barclays in UK too despite a successful test transaction a couple of days ago. Let’s hope common sense prevails and Ticketmaster reprocess otherwise I will be gutted 😡
I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.
If it helps, I also requested and won seated tickets in Auckland - definitely no seating allocation yet, the email was just a "you got the tickets" and info that the actual seating details will be provided by April.
Wow, that’s a pretty confident email from 10c there. Good for you! i sure hope that is applied to all other cancelled tickets and not just Amex as had issues with Barclays in UK
We have had confirmation that all declined payments will be tried again within the next few days.
Please ensure that you:
Have sufficient funds on your card.
Update your card details to the correct card.
Have contacted your bank and notified them of the upcoming charge to ensure the charge is not blocked.
Please note: if the next attempt at charging your card is declined, no further attempts will be made.
As a back-up, we also recommend signing up to the Ticketmaster Registered Presale here. The registration period closes at 11:59pm local venue time on Sunday 18th February 2024.
I got this response from ticketmaster, anyone know how to update card details?
I haven’t got any confirmation for Australian show ticket, does that mean I Have missed out? Also, I wasn’t able to sign up for more than one show it kept cancelling my registeration for the previous show. Did anyone get to sign up for two shows in the Australia? I don’t know why Tenclub members just didn’t get a special code and time to purchase tickets in real time before any other allocations or sales happen.
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
Okay I used an Amex too but didn’t hear anything from them so maybe I have missed out. 😔
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
Okay I used an Amex too but didn’t hear anything from them so maybe I have missed out. 😔
I didn't hear from AMEX either, I messaged them to find out if there had been an attempted charge
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
I got the same response you did and followed up directly asked the question “have ticketstoday registered as an authorised merchant”. The answer was “They do accept AMEX there was just a technical fault”.
so not quite the direct answer I was looking for but it sounds like we’re all good for the re-attempt 🙂
I just found out from Amex that the Merchant is not associated with Amex so they cant guarantee another transaction will be rejected. How can this be and us not know.
Apologies for my misinformation in the previous email.
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?
I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant. I reached out to 10c and Ticketmaster and the responses I got were from TM. Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges
I got the same response you did and followed up directly asked the question “have ticketstoday registered as an authorised merchant”. The answer was “They do accept AMEX there was just a technical fault”.
so not quite the direct answer I was looking for but it sounds like we’re all good for the re-attempt 🙂
I hope so but Amex told me the merchant is not associated with Amex so the next attempt could still be rejected. Wish I used a different card now!
Having e-mailed the Ticketmaster support link, I got a email back from Ticketstoday telling me to contact a local Ticketmaster customer service link. I have received this after contacting them about the declined payment - they think my issue is with the general registration?! Still in the dark from 10C who haven't got back to my e-mail to them. Is the reattempt of transactions verified anywhere? Not really acceptable otherwise
London 25/06/10 - Manchester 20/06/12 - Leeds 08/07/14 - London 18/06/18 - London 17/07/18 - London 08/07/22
Having e-mailed the Ticketmaster support link, I got a email back from Ticketstoday telling me to contact a local Ticketmaster customer service link. I have received this after contacting them about the declined payment - they think my issue is with the general registration?! Still in the dark from 10C who haven't got back to my e-mail to them. Is the reattempt of transactions verified anywhere? Not really acceptable otherwise
I'm not sure I want them to try again, because according to my bank the first transaction was blocked, the second went through. I had quite a hard time making clear that these were different transactions. I got GA for Berlin 2. So I fear I lost out on GA for Berlin 1 and will probably get a bad seat the next time they try.
Comments
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Nuclear fission
We have had confirmation that all declined payments will be tried again within the next few days.
Please ensure that you:
Please note: if the next attempt at charging your card is declined, no further attempts will be made.
As a back-up, we also recommend signing up to the Ticketmaster Registered Presale here. The registration period closes at 11:59pm local venue time on Sunday 18th February 2024.
I got this response from ticketmaster, anyone know how to update card details?
As the Ten Club request window has now closed, you are unable to update your card details.
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.
so not quite the direct answer I was looking for but it sounds like we’re all good for the re-attempt 🙂
be rejected. How can this be and us not know.
be rejected. Wish I used a different card now!
Confirmations for europe started around 4 pm yesterday so if they are doing the reprocess today it should be around that time i assume