TEN CLUB WE NEED YOUR HELP

RA99183

KPLATT said:

jammer79 said:

KPLATT said:

Apologies for my misinformation in the previous email.
 
As the Ten Club request window has now closed, you are unable to update your card details.
 
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.

So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  

I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges

I got the same response you did and followed up directly asked the question “have ticketstoday registered as an authorised merchant”. The answer was “They do accept AMEX there was just a technical fault”.

so not quite the direct answer I was looking for but it sounds like we’re all good for the re-attempt 🙂

darwinstheory

dimitrispearljam said:

BARCELONA SEATED NIGHT 1 
BARCELONA GA NIGHT 2
BERLIN NIGHT 1 GA
BERLIN NIGHT 2 GA

All scored ,same card charged with the one dicline for Australia 
what to say..

Dude that's awesome! 3 shows for GA is great! I'm 1 for 12 in GA requests over the years.

jammer79

I just found out from Amex that the Merchant is not associated with Amex so they cant guarantee another transaction will
be rejected. How can this be and us not know. 

jammer79

RA99183 said:

KPLATT said:

jammer79 said:

KPLATT said:

Apologies for my misinformation in the previous email.
 
As the Ten Club request window has now closed, you are unable to update your card details.
 
I can confirm that AMEX cards are able to be used, we are just currently experiencing a technical issues. Once resolved, the payment will be retried.

So if you haven’t received an email for an Australian show does that mean you have missed out on fanclub tickets?  

I didn't get any emails from 10c or ticketmaster about the failed transaction, Amex told me the charge had been attempted but tickets today were not an authorised merchant.  I reached out to 10c and Ticketmaster and the responses I got were from TM.  Hopefully it means they are adding tickets today back as an authorised merchant and will reattempt the failed charges

I got the same response you did and followed up directly asked the question “have ticketstoday registered as an authorised merchant”. The answer was “They do accept AMEX there was just a technical fault”.

so not quite the direct answer I was looking for but it sounds like we’re all good for the re-attempt 🙂

I hope so but Amex told me the merchant is not associated with Amex so the next attempt could still
be rejected. Wish I used a different card now! 

lyears1

Having e-mailed the Ticketmaster support link, I got a email back from Ticketstoday telling me to contact a local Ticketmaster customer service link. I have received this after contacting them about the declined payment - they think my issue is with the general registration?! Still in the dark from 10C who haven't got back to my e-mail to them. Is the reattempt of transactions verified anywhere? Not really acceptable otherwise

just_one

lyears1 said:

Having e-mailed the Ticketmaster support link, I got a email back from Ticketstoday telling me to contact a local Ticketmaster customer service link. I have received this after contacting them about the declined payment - they think my issue is with the general registration?! Still in the dark from 10C who haven't got back to my e-mail to them. Is the reattempt of transactions verified anywhere? Not really acceptable otherwise

Got the exact same answer, unbelieveable

redrock

After 10C saying that declines will be reprocessed - has anyone had this done yet?  Any confirmations?

just_one

redrock said:

After 10C saying that declines will be reprocessed - has anyone had this done yet?  Any confirmations?

As of about 20 mins ago , i just talked to my bank and everything is ok for them to do the reprocess and they havent done anything yet

Confirmations for europe started around 4 pm yesterday so if they are doing the reprocess today it should be around that time i assume

rahjiim

I'm not sure I want them to try again, because according to my bank the first transaction was blocked, the second went through. I had quite a hard time making clear that these were different transactions. I got GA for Berlin 2. So I fear I lost out on GA for Berlin 1 and will  probably get a bad seat the next time they try.

KidAOK

Payment for Dublin just went through after yesterday's rejection.

VillaIan

Just had Manchester and London declined again. This is crazy

lyears1

The transaction for my Manchester tickets has finally gone through!

redrock

redrock said:

After 10C saying that declines will be reprocessed - has anyone had this done yet?  Any confirmations?

Just got confirmation - all went through.  Yay!

Moonpig

KidAOK said:

Payment for Dublin just went through after yesterday's rejection.

Delighted for you.

teddysgirl

Thanks 10C! Looks like my transactions have been successful today

just_one

Thank you 10 Club!!!

After yesterday when all my requets had been declined , everything went smooth today!!!

Enzed

adelaidefc said:

PJNB said:

adelaidefc said:

SPEEDY MCCREADY said:

adelaidefc said:

SPEEDY MCCREADY said:

I don't know Bo Diddley
But I have a strong feeling you are all going to get your tickets. 

Except even if that's true, given they've already allocated seats... I'm not going to get the tickets I should've. So at bare minimum I want a refund of everything I've paid to Ten Club.

Bare minimum.......Thats everything you have ever paid into the 10club over the years? If that's the minimum, then what's the perfect scenario as far as compensation from the 10club? 

Sorry, honestly that was a bit emotional, been a rough day for a bunch of reasons. I have a disability so early access to standing areas is no good to me. I stuck with 10C even after the last tour was part of a music festival so there were no great benefits.
The hope was to be able to get the best seats I could for the next tour, a decade later.
Unless they re-do the seating allocation it feels I've wasted hundreds of dollars I really shouldn't have. 

They have not done seating allocations yet. 

Unless I am missing something here nobody has their seats yet. That assignment happens at a later date. All yesterday was to tell you that you won or lost. 

I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.

Likely to be me.  I don't know the actual seats, just the bays they seats will be in, based on the initial registration/lottery diagram sent when I registered.  Basically a map with areas indicated.

Jrwfc1

Anyone any idea how many Irish Ten Club members didn’t get Dublin tickets?

Just me? 

Timmofinch

Got this back from AMEX. Anyone know if this will be sorted out before tickets go on sale to the general public?: 

KPLATT

The silence from 10c on this is really sad... It needs to be sorted out before the general sale