TEN CLUB WE NEED YOUR HELP

VillaIan · February 18

Just had Manchester and London declined again. This is crazy

lyears1 · February 18

The transaction for my Manchester tickets has finally gone through!

redrock · February 18

redrock said:

After 10C saying that declines will be reprocessed - has anyone had this done yet? Any confirmations?

Just got confirmation - all went through. Yay!

Moonpig · February 18

KidAOK said:

Payment for Dublin just went through after yesterday's rejection.

Delighted for you.

teddysgirl · February 18

Thanks 10C! Looks like my transactions have been successful today

just_one · February 18

Thank you 10 Club!!!

After yesterday when all my requets had been declined , everything went smooth today!!!

Enzed · February 18

adelaidefc said:

PJNB said:

adelaidefc said:

SPEEDY MCCREADY said:

adelaidefc said:

SPEEDY MCCREADY said:

I don't know Bo Diddley
But I have a strong feeling you are all going to get your tickets.

Except even if that's true, given they've already allocated seats... I'm not going to get the tickets I should've. So at bare minimum I want a refund of everything I've paid to Ten Club.

Bare minimum.......Thats everything you have ever paid into the 10club over the years? If that's the minimum, then what's the perfect scenario as far as compensation from the 10club?

Sorry, honestly that was a bit emotional, been a rough day for a bunch of reasons. I have a disability so early access to standing areas is no good to me. I stuck with 10C even after the last tour was part of a music festival so there were no great benefits.
The hope was to be able to get the best seats I could for the next tour, a decade later.
Unless they re-do the seating allocation it feels I've wasted hundreds of dollars I really shouldn't have.

They have not done seating allocations yet.

Unless I am missing something here nobody has their seats yet. That assignment happens at a later date. All yesterday was to tell you that you won or lost.

I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.

Likely to be me. I don't know the actual seats, just the bays they seats will be in, based on the initial registration/lottery diagram sent when I registered. Basically a map with areas indicated.

Jrwfc1 · February 18

Anyone any idea how many Irish Ten Club members didn’t get Dublin tickets?

Just me?

Timmofinch · February 19

Got this back from AMEX. Anyone know if this will be sorted out before tickets go on sale to the general public?:

Image: https://us.v-cdn.net/5021252/uploads/editor/2f/j0s5g3fuexmk.png

KPLATT · February 19

The silence from 10c on this is really sad... It needs to be sorted out before the general sale

LostDog_72 · February 19

Simple fix - for the next tour, please don't run 10C ticketing through Ticketmaster

just_one · February 19

LostDog_72 said:

Simple fix - for the next tour, please don't run 10C ticketing through Ticketmaster

at least not europe or australia. US will work fine im sure

Micheyb21 · February 19

KPLATT said:

The silence from 10c on this is really sad... It needs to be sorted out before the general sale

Im presuming as Ive had emails from both NZ and UK to say that the draws have been completed and all eligible requests confirmed, but not had one from Australia yet (I put in for 10C in all 3 of these countries), that they are still working on it? Fingers crossed for everyone if so.

2-feign-reluctance · February 19

Have fun on the tour folks, hope everyone gets their situations sorted out and stoked they are making up most of those cancelled shows!

OS38276 · February 19

it would be great to get some comunication form pear jam and ticketmaster. no system is perfect, but it's up to the 10C and ticketmaster to fix the issues.

dimitrispearljam · February 19

Hope soon will get fixed this..still waiting for recharge the australian shows,.hopefully before public sale so we know what to do

dimitrispearljam · February 19

dimitrispearljam said:

Hope soon will get fixed this..still waiting for recharge the australian shows,.hopefully before public sale so we know what to do

someone just listen to me..they just charge the card and got Australiaa shows
THANK YOU 10C

Vedd Hedd · February 19

dimitrispearljam said:

dimitrispearljam said:

Hope soon will get fixed this..still waiting for recharge the australian shows,.hopefully before public sale so we know what to do

someone just listen to me..they just charge the card and got Australiaa shows
THANK YOU 10C

Nice! Glad they are fixing this.

JimmyV · February 19

Good to hear this is working out.

RA99183 · February 19

Looks like they resolved the Amex issue for Australia. All gone through.

Vedd Hedd · February 19

There seems to have only been a few decline issues for the North American shows. Anyone have any, and did you reach out already?

KPLATT · February 19

Yesss! Thanks 10c for sorting it all out!!

cblock4life · February 19

Can someone give me ten club contact info and TM ten club. Denied payment because our purchase wasn’t completed within 24 hours. Bank contacted me and asked that Ticketmaster run the purchase again

please any info would be great

Vedd Hedd · February 19

tickets@tenclub.net
tenclubsupport@ticketmaster.com

cblock4life · February 19

Vedd Hedd said:

tickets@tenclub.net
tenclubsupport@ticketmaster.com

Thank you so much!

JB56195 · February 20

I think I'm hosed. The card I used for my tickets showed fraudulent activity this AM for something not related to PJ tixs. Wife cancelled the card which happened to be the card I've used for the US tour. Pretty sure there is no way to update this but I'll try to email. Does anyone have any other ideas?

BloodMeridian80 · February 20

I had Seattle N2 declined after having Portland and Seattle N1 go through. Just got this message from TicketsToday:

Orlando L. (Ticketstoday)

Feb 20, 2024, 00:48 GMT

Hello Kevin,

Thank you for reaching out!

We are sorry to inform you that only one attempt is made to charge your card for tickets. If your card is declined for any reason, you will lose access to your tickets.

Sincerely,
Orlando L.
Ticketstoday Fan Support

Maybe don't use the exclamation point when you are bringing bad news, Orlando!! Lol. If this is the case, I'll be hanging out in f2f until the 30th.

Poncier · February 20

dimitrispearljam said:

dimitrispearljam said:

Hope soon will get fixed this..still waiting for recharge the australian shows,.hopefully before public sale so we know what to do

someone just listen to me..they just charge the card and got Australiaa shows
THANK YOU 10C

Epic

BM114737 · February 20

BloodMeridian80 said:

I had Seattle N2 declined after having Portland and Seattle N1 go through. Just got this message from TicketsToday:

Orlando L. (Ticketstoday)
Feb 20, 2024, 00:48 GMT
Hello Kevin,

Thank you for reaching out!

We are sorry to inform you that only one attempt is made to charge your card for tickets. If your card is declined for any reason, you will lose access to your tickets.
Sincerely,
Orlando L.
Ticketstoday Fan Support

Maybe don't use the exclamation point when you are bringing bad news, Orlando!! Lol. If this is the case, I'll be hanging out in f2f until the 30th.

Same thing happened for me for Baltimore. Citibank "fraud" alert that my wife was unable to respond to in apparently a very short window (she is primary cardholder). Orlando has been doing a lot of copy/paste tonight. I hope the Ten Club folks can help out on some of these issues with domestic dates.

Weston1283 · February 20

So if I got hit with a Citi card fraud alert today, do I have to reach out to 10Club, or will they automatically retry in 24 hours?

TEN CLUB WE NEED YOUR HELP

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