TEN CLUB WE NEED YOUR HELP

adelaidefc said:

PJNB said:

adelaidefc said:

SPEEDY MCCREADY said:

adelaidefc said:

SPEEDY MCCREADY said:

I don't know Bo Diddley
But I have a strong feeling you are all going to get your tickets. 

Except even if that's true, given they've already allocated seats... I'm not going to get the tickets I should've. So at bare minimum I want a refund of everything I've paid to Ten Club.

Bare minimum.......Thats everything you have ever paid into the 10club over the years? If that's the minimum, then what's the perfect scenario as far as compensation from the 10club? 

Sorry, honestly that was a bit emotional, been a rough day for a bunch of reasons. I have a disability so early access to standing areas is no good to me. I stuck with 10C even after the last tour was part of a music festival so there were no great benefits.
The hope was to be able to get the best seats I could for the next tour, a decade later.
Unless they re-do the seating allocation it feels I've wasted hundreds of dollars I really shouldn't have. 

They have not done seating allocations yet. 

Unless I am missing something here nobody has their seats yet. That assignment happens at a later date. All yesterday was to tell you that you won or lost. 

I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.

Maybe I am wrong and they are giving them out sooner. After lasts years debacle and redos you would think they would have learned about the mistakes being made and giving tickets out so soon. 

These shows are huge and there will be plenty of tickets to go around. 

I am willing to bet you can get better seats on your own than 10C will give you anyway unfortunately. 

wookieboy said:

I'll add my voice to this in case Ten Club listen....

"International Fans

in order to avoid a payment decline, we recommend you contact your bank NOW and notify them of the following:

• A charge from a US-based company may be attempted between Feb 16 and Feb 21
• Merchant descriptor will be "Ticketmaster*Pearl Jam"
• Charge will be in currency local to the show"

I did this too as recommended but my bank told me they cannot do this.

I'm in for UK/European lottery only so haven't heard anything yet but agree that there needs to be a different approach so that people who are successful in the lottery do not miss out because their payment is declined - I don't remember this being an issue in the lottery for past European tours (going back to 2006).

It may be too late for the 2024 tour as if payment is declined the tickets are given to someone else - at least that's how I understood what we have been told....and sorry to say it but how much influence does the performer/fan club have nowadays vs Ticketmaster? Probably more than they'd like us to think, but do they have enough power to get Ticketmaster to go back and release more tickets to the fan club after the contracts have been agreed?

i sort of feel a better situation might be to do the lottery and notify users they have won and provide them with a link that gives them 24 hours or something to then go to the site and make the payment for any tickets they've won i.e. you don't have to enter your payment details up front. that then allows people to go through whatever authorisation they need to do to make they payment i.e. the lottery itself is not connected to the payment.
once the 24 hour window closes, if payments have not been made then those tickets can go back into the pot and another draw. however maybe that's too complicated and I suppose the ticket companies have their own systems and ways of doing things that can't be changed or they don't want to, and it's hard for ten club to be able to do anything about that. also there are probably other issues I'm not thinking of with what I've suggested there.

Is this going to be a NA problem?  

symptomsfade said:

Is this going to be a NA problem?  

Noone knows, I switched my card just in case

adelaidefc said:

I hope you're right! I just saw in the Aus/NZ tour a Kiwi that seemed to know what seats he was in. I may have read it wrong though.

If it helps, I also requested and won seated tickets in Auckland - definitely no seating allocation yet, the email was just a "you got the tickets" and info that the actual seating details will be provided by April.

Vedd Hedd said:

Was this limited to AmericanExpress cards?

AMEX were rejected across the board because the merchant doesn't take it. Other cards may have had isolated denials due to fraud alerts or the like. 

Force Of Nature said:

NewfieintheUSA said:

symptomsfade said:

Is this going to be a NA problem?  

Noone knows, I switched my card just in case

Where and how did you do this?

I just submitted a new request 

symptomsfade said:

Is this going to be a NA problem?  

Was just wondering this. Submitted my NA picks last night and did use an Amex card. Is this only supposed to be an issue on international shows, or do we need to do new picks with a different card for NA too before the deadline?

Myself and others have used AMEX for TicketsToday lotteries in the US without a problem, including for U2 just a few months ago. But who knows. 

Looks like people in the results thread are scoring Dublin with AMEX so probably not a widespread issue 

cincybearcat said:

SHZA said:

Myself and others have used AMEX for TicketsToday lotteries in the US without a problem, including for U2 just a few months ago. But who knows. 

Looks like people in the results thread are scoring Dublin with AMEX so probably not a widespread issue 

Please update us if you would. 

I’m surprised that the 10C hasn’t posted that either it is okay moving forward or warning people to change. Disappointing that it got to the Europe draw before them addressing it.

Yeah, I'm wondering the same thing. I went back to my 2023 AMEX annual statement and saw that the charge (when I was confirmed for Indy tickets) was from "TICKETSTODAY*PEARL JCROZET VA". So, if Tickets Today doesn't accept AMEX any longer, it had to have happened in the last 10 months.

Then, of course, the paranoia starts kicking in. 10C states that it DOESN'T MATTER when you submit your request, you'll still have a shot at confirmation if your request is submitted before 2/18, 7am PT. But with all these SNAFU's already happening, who knows.