Ten Club has some explaining to do

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Comments

  • mccartyk25
    mccartyk25 Posts: 74
    Ah, didn't get. Even checked junk. My apologies. 
  • Zod
    Zod Posts: 10,942
    pdalowsky said:
    why do these things always become such a shit show? Come tour time we can always pretty much guarantee some drama.....but then when you have to work with ticketmaster all bets are off. Strikes me however that despite how unpopular it might be, that given the complexity with the ticket markets these days that seniority in the fanclub might be best done away with. Seniority isnt a concern of mine and never has been being in Europe and I imagine those with low numbers are very attached to it for obvious reasons but I guess times change. 

    Although i do imagine also a ton of annual membership fees are inextricably linked to that seniority 
    It would be a revenue killer for 10c :)

    How many people renew every year so they don't lose seniority.  If there's no seniority, you can just sub when the rumours fire up about a tour in your area.

    Every other band fan club I've joined, I'd sub to get tickets, then unsub the next year.   Except maybe u2 where sometimes I stick around because they have cool annual gifts.

    But yah.. I think 10c would be reluctant because it would remove the need to stay subbed every year, and I think our dues keep them afloat?
  • BlueLedbetter
    BlueLedbetter Posts: 1,380
    Got to be TM issue surely?

    We still use the old system in Europe and it seems to be relatively issue free
  • water turned to red hot
    water turned to red hot Posts: 10
    Raise membership costs, cut benefits, use Ticketmaster for 10C lotteries.  THEY DO NOT FUCKING CARE 
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,609
    Love the band. Have longstanding doubts about the business. 
    ___________________________________________

    "...I changed by not changing at all..."
  • BC62528
    BC62528 Posts: 229
    If only the purchasing of tickets (which is really the only reason most of us belong - is for the live shows) could be as smoothe as the processing on my credit card when I buy worthless PJ view masters - there never seems to be a problem with that.  Oddly they still have not mastered the one thing that matters most to the fan base...Buying Tickets to see the band....Is it really that complicated in 2023?  I would sign-up for camping out at a Strawberry's all day long over this process.
  • rival9500
    rival9500 Posts: 594
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • riley540
    riley540 Denver Colorado Posts: 1,132
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Does that make any sense? Lol 
  • The Camaros Hood
    The Camaros Hood Boston, MA Posts: 482
    Hahaha! No they don’t. At the end of the day, it’s just concert tix. Not life and death. They can issue an apology that things got screwy and move on. Just like Taylor Swift. 
    Austin, TX - 9/16/95 ~ Charleston, SC - 10/5/96 ~ Dallas, TX - 7/5/98 ~ San Antonio, TX - 4/5/03 ~ Denver, CO - 7/2/06 ~ EV - LA #2 - 4/13/08 ~ Austin, TX - 10/4/09 ~ Los Angeles, CA #1 - 11/23/13 ~ Los Angeles, CA #2 - 11/24/13 ~ Seattle, WA - 12/6/13 ~ NYC #1 - 5/1/16 ~ Boston, MA #1 - 8/5/16 ~ Boston, MA #2 - 8/7/16 ~ Boston, MA #1 - 9/2/18 ~ Boston, MA #2 - 9/4/18 ~ Louisville, KY - 9/17/22 ~ Ft. Worth, TX #1 - 9/13/23 ~ Ft. Worth, TX #2 - 9/15/23 ~ Austin, Texas #1 - 9/18/23 ~ Austin, Texas #2 - 9/19/23 ~ NYC #2 - 9/4/24 ~ Boston, MA #1 - 9/15/24 ~ Boston, MA #2 - 9/17/24 ~ Atlanta, GA #2 - 5/1/25
  • jwhjr17
    jwhjr17 Posts: 2,081
    The Camaros Hood said:
    Hahaha! No they don’t. At the end of the day, it’s just concert tix. Not life and death. They can issue an apology that things got screwy and move on. Just like Taylor Swift. 
    Exactly.  For a fan base of supposed adults, the whining and entitlement is astonishing.  In the end if you want to go and put in effort you can get tickets even if you don't "win" them in the lottery.
    1998-06-30 Mpls | 2006-07-06 Las Vegas
    2010-05-03 Kansas City | 2011-07-01 St. Louis EV
    2011-07-02 Mpls EV | 2011-09-03 PJ20
    2011-09-04 PJ20 | 2011-09-17 Winnipeg
    2012-09-30 Missoula | 2012-11-18 Tulsa EV
    2013-07-19 Chicago | 2013-11-15 Dallas
    2013-11-16 OKC | 2014-10-09 Lincoln
    2014-10-17 Moline | 2014-10-19 St. Paul
    2014-10-20 Milwaukee | 2016-08-20 Chicago
    2016-08-22 Chicago | 2018-08-18 Chicago
    2018-08-20 Chicago | 2022-05-09 Phoenix
    2022-05-20 Las Vegas | 2022-09-18 St. Louis 
    2022-09-20 OKC | 2023-08-31 St. Paul
    2023-09-02 St. Paul | 2024-05-16 Las Vegas
    2024-05-18 Las Vegas | 2024-08-31 Chicago
  • rival9500
    rival9500 Posts: 594
    riley540 said:
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Does that make any sense? Lol 
    Here was my email to them:

    Hello,

    I am greatly disappointed because I only chose one show (St. Paul 8/31) GA/RES. I got nothing but see people getting tickets for this who had it as their 3rd, 4th, and 5th choice/priority. Shouldn’t 1st priority get tix before them? Please help me understand or is something messed up with the system. Thanks very much.


    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • bbiggs
    bbiggs Posts: 6,965
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    There it is in plain English.  For all of those that said the lottery dismisses priority (i.e. 9th pick has same odds as 1st pick), please explain...

  • riley540
    riley540 Denver Colorado Posts: 1,132
    rival9500 said:
    riley540 said:
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Does that make any sense? Lol 
    Here was my email to them:

    Hello,

    I am greatly disappointed because I only chose one show (St. Paul 8/31) GA/RES. I got nothing but see people getting tickets for this who had it as their 3rd, 4th, and 5th choice/priority. Shouldn’t 1st priority get tix before them? Please help me understand or is something messed up with the system. Thanks very much.


    I picked the same selection and show as you. My only pick. Also didn’t get picked. I also saw people with it as their 5th choice getting tickets. Something got messed up this time for sure! 
  • Gern Blansten
    Gern Blansten Mar-A-Lago Posts: 22,703
    riley540 said:
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Does that make any sense? Lol 
    She might as well have said..."Thank you for contacting us but FUCK YOU"
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana; 2025: Pitt1, Pitt2
  • Doug87
    Doug87 Posts: 442
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Likely a script response that they are told to provide.
  • Doug87
    Doug87 Posts: 442
    bbiggs said:
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    There it is in plain English.  For all of those that said the lottery dismisses priority (i.e. 9th pick has same odds as 1st pick), please explain...

    In fairness, it says considering.

    I could consider something all day and still arrive at an inconsistent result, you know?
  • CopperTom
    CopperTom Posts: 3,149
    Doug87 said:
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Likely a script response that they are told to provide.
    Of course.
    http://www.livefootsteps.org/user/?usr=28
  • jimjam1982
    jimjam1982 AZ Posts: 1,471
    edited April 2023
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    They are just copying and pasting now.  Because the first people I talked to couldn't even type that out.  Our emails are just being forwarded to China/India.  They don't have a clue.

    Our best bet is to get on the phone if you have some time and want actual answers.  Probably need to go full Karen and demand the manager.
    Ticketstoday: 1-800-594-8499
    Post edited by jimjam1982 on
  • Doug87
    Doug87 Posts: 442
    rival9500 said:
    Here’s the reply I got from Tickets Today:


    Thank you for contacting us.

    To level the playing field, ticket requests are fulfilled in a randomized selection process while still considering show priority.

    Sincerely, Esmeralda

    Ticketstoday Customer Care

    Has anyone ever contacted Customer Service, specifically, the complaints/non customer retention department???

    "Esmeralda" is likely half way across the world and has no f'n clue what's actually happening.

    She only knows what her management team tells her to say.

    Anybody who's ever called a complaints department knows how/where these departments are typically staffed and how little authority/knowledge they likely have on actual issues.
  • fall by the wayside
    fall by the wayside Jericho, VT Posts: 759
    jwhjr17 said:
    The Camaros Hood said:
    Hahaha! No they don’t. At the end of the day, it’s just concert tix. Not life and death. They can issue an apology that things got screwy and move on. Just like Taylor Swift. 
    Exactly.  For a fan base of supposed adults, the whining and entitlement is astonishing.  In the end if you want to go and put in effort you can get tickets even if you don't "win" them in the lottery.
    Sorry but I think fans are entitled to the process being run the way in which it was described prior to the start of the lottery. Based on results we are seeing that is clearly not the case in some instances. 
    9/13/98, 10/4/00, 4/29/03, 6/29/03, 7/2/03, 9/28/04, 9/29/04, 9/15/05, 9/16/05, 5/12/06, 5/13/06, 6/27/08, 6/28/08, 6/30/08, 10/30/09, 10/31/09, 5/15/10, 9/11/11, 9/12/11, 10/19/13, 10/21/13, 10/22/13, 10/25/13, 10/27/13, 9/26/15, 4/28/16, 4/29/16, 8/5/16, 8/7/16, 8/13/18, 9/2/18, 9/4/18, 9/26/21, 9/1/22, 9/2/22, 9/14/22, 9/18/23, 9/19/23, 9/7/24, 9/9/24, 9/12/24, 9/15/24, 9/17/24, 5/16/25, 5/18/25

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