Ten Club has some explaining to do

Indifference71

bbiggs said:

Explaining to do?  Will never happen.  Enjoy the silence because that is all we will get.

And for the record, OP, you and I are on the same page.

Yep. We’ll never get any details about what happened. Absolutely amazing that they can’t even handle the onsale for a 9 show tour without completely botching it. 

josevolution

JimmyV said:

josevolution said:

100 Pacer said:

I hope Texas seat assignments are reviewed as well because Austin tickets appear to suffer the same incorrect seniority error.

It happened in Chicago too but seats are being reassigned today! Based on seniority hope this helps 

My seats for 9/7 were one section over from yours. That's when I knew there was a problem! Lol

Yeah when I received ticket confirmation and looked at the seat location I was perplexed but thought maybe the premium seats had taken all the closer seats 😓 

brewdog123

TC, screwing fans every step of the way

Gern Blansten

brewdog123 said:

TC, screwing fans every step of the way

Really? They identified a problem and have asked for a fix. This is a TM issue...you can blame TC for using TM but what choice do they have? 

brewdog123

this is totally ten clubs fault, they dont have to use ticketmaster, those chose to

Lsk6453

Sarava said:

I mean, I'm hoping the fix with the seat re-draw also fixes the priority problem. At least in the case of the United Center, there were no reports of side/back or 300 level tickets going out. So there's reason to think many of us were going to get tickets, but didnt because the process was halted mid-stream.

Ultimately the priority problem is a bigger deal than people not getting seats assigned by senorirty.

was a redraw announced? I didn't see anything

NewfieintheUSA

Gern Blansten said:

brewdog123 said:

TC, screwing fans every step of the way

Really? They identified a problem and have asked for a fix. This is a TM issue...you can blame TC for using TM but what choice do they have? 

They use to run the lottery themselves 

brewdog123

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

loladog1

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

JojoRice

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

Yep I got that email at midnight last night. 

Gern Blansten

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

brewdog123

NewfieintheUSA said:

Gern Blansten said:

brewdog123 said:

TC, screwing fans every step of the way

Really? They identified a problem and have asked for a fix. This is a TM issue...you can blame TC for using TM but what choice do they have? 

They use to run the lottery themselves 

100%

water turned to red hot

20 plus year 10c member. There have been shit show ticket lotteries before. But the lack of transparency and confusion and communication this time is fucking alarming.  

Gvn2fly

BLACK35 said:

steven87 said:

Happened to both my wife and I with Chicago. I had Chicago N1 as my 1st priority (selected all options- GA/Reserved, Reserved, and Side/Rear) and have heard nothing. My wife had Chicago N2 as her 1st priority (same options selected) and also has heard nothing. It sounds like this unfortunately happened to a lot of people in this lottery. 

The wife and I did the same thing, except we picked reserved seating only and we got nothing 

Yep same thing with my wife.  Chicago N1 first priority, Chicago N2 second, Indy third priority. All options selected.  Got nothing.  When compared to others who got multiple shows we have absolutely every reason to be a little upset, disappointed, and annoyed.  

know1

Gern Blansten said:

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

I'm not a fan of Ticketmaster at all, but it's not obvious at all that it was Ticketmaster's issue. 

brewdog123

other bands pull off ticket lotteries very easily. PJ doesn't give AF

pdalowsky

why do these things always become such a shit show? Come tour time we can always pretty much guarantee some drama.....but then when you have to work with ticketmaster all bets are off. Strikes me however that despite how unpopular it might be, that given the complexity with the ticket markets these days that seniority in the fanclub might be best done away with. Seniority isnt a concern of mine and never has been being in Europe and I imagine those with low numbers are very attached to it for obvious reasons but I guess times change. 

Although i do imagine also a ton of annual membership fees are inextricably linked to that seniority 

danny

to make things worse stub hub have got some

Gern Blansten

know1 said:

Gern Blansten said:

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

I'm not a fan of Ticketmaster at all, but it's not obvious at all that it was Ticketmaster's issue. 

How's that? The platform is TM. The procedure was TC. TM fucked up the procedure provided to them to assign tickets.  Clearly.

Kevinman

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

+1