Ten Club has some explaining to do

Gern Blansten

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

brewdog123

NewfieintheUSA said:

Gern Blansten said:

brewdog123 said:

TC, screwing fans every step of the way

Really? They identified a problem and have asked for a fix. This is a TM issue...you can blame TC for using TM but what choice do they have? 

They use to run the lottery themselves 

100%

water turned to red hot

20 plus year 10c member. There have been shit show ticket lotteries before. But the lack of transparency and confusion and communication this time is fucking alarming.  

Gvn2fly

BLACK35 said:

steven87 said:

Happened to both my wife and I with Chicago. I had Chicago N1 as my 1st priority (selected all options- GA/Reserved, Reserved, and Side/Rear) and have heard nothing. My wife had Chicago N2 as her 1st priority (same options selected) and also has heard nothing. It sounds like this unfortunately happened to a lot of people in this lottery. 

The wife and I did the same thing, except we picked reserved seating only and we got nothing 

Yep same thing with my wife.  Chicago N1 first priority, Chicago N2 second, Indy third priority. All options selected.  Got nothing.  When compared to others who got multiple shows we have absolutely every reason to be a little upset, disappointed, and annoyed.  

know1

Gern Blansten said:

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

I'm not a fan of Ticketmaster at all, but it's not obvious at all that it was Ticketmaster's issue. 

brewdog123

other bands pull off ticket lotteries very easily. PJ doesn't give AF

pdalowsky

why do these things always become such a shit show? Come tour time we can always pretty much guarantee some drama.....but then when you have to work with ticketmaster all bets are off. Strikes me however that despite how unpopular it might be, that given the complexity with the ticket markets these days that seniority in the fanclub might be best done away with. Seniority isnt a concern of mine and never has been being in Europe and I imagine those with low numbers are very attached to it for obvious reasons but I guess times change. 

Although i do imagine also a ton of annual membership fees are inextricably linked to that seniority 

danny

to make things worse stub hub have got some

Gern Blansten

know1 said:

Gern Blansten said:

brewdog123 said:

so you are saying ten club has no control what so ever on their ticket distribution? ridiculous 

I'm saying that they have to use a platform like TM. They told TM the parameters and TM fucked it up. That's obvious. 

And they used to run it themselves? So what. That was over 25 years ago I bet.

I'm not a fan of Ticketmaster at all, but it's not obvious at all that it was Ticketmaster's issue. 

How's that? The platform is TM. The procedure was TC. TM fucked up the procedure provided to them to assign tickets.  Clearly.

Kevinman

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

+1

brewdog123

ten club is the head entity, they are the boss, they have the explaining to do

Kevinman

water turned to red hot said:

20 plus year 10c member. There have been shit show ticket lotteries before. But the lack of transparency and confusion and communication this time is fucking alarming.  

Alarming or consistent?

Sorry.............should have said alarming and consistent.

Gern Blansten

brewdog123 said:

ten club is the head entity, they are the boss, they have the explaining to do

And they did. They sent out an email saying the seat assignments were fucked up and they are going to fix them.

Will they fix them? Who the fuck knows.

loladog1

JojoRice said:

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

Yep I got that email at midnight last night. 

Hopefully it's a good thing, and GA seats are honored...instead of getting a worse seat location.
10C 236XXX

Here's what I had that will be reassigned....
Ft Worth 1: Sec 124, Row 15, Seat 16
Chicago 1: Sec SEC1, Row 30, Seats 1 - 2

jimjam1982

Gern Blansten said:

brewdog123 said:

TC, screwing fans every step of the way

Really? They identified a problem and have asked for a fix. This is a TM issue...you can blame TC for using TM but what choice do they have? 

Seat geek.

Metallica made the switch. I had zero issues with their fanclub presale.

JojoRice

loladog1 said:

JojoRice said:

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

Yep I got that email at midnight last night. 

Hopefully it's a good thing, and GA seats are honored...instead of getting a worse seat location.
10C 236XXX

Here's what I had that will be reassigned....
Ft Worth 1: Sec 124, Row 15, Seat 16
Chicago 1: Sec SEC1, Row 30, Seats 1 - 2

Here's what I had that'll be reassigned...10c #533xxx.  I won GA for St. Paul 2 so hopefully that doesn't change. 
St Paul 1: Section 105 row 20

chester0711

I was in the 662XXX got spm both nights 120 row 24 for night one, 114 row 23 for night 2........I feel I am about to find myself in some pretty bad seats

chester0711

either way, this is a massive rug pull

cardoso

Unclear, chaotic and poorly organized process, concerned only to get money..

one of the great band in the world are managed by incompetents who's they give a shit to real fans. That's is the true.

ReleaseMe

JojoRice said:

loladog1 said:

JojoRice said:

loladog1 said:

Anyone get this email from ticketmaster?  
Unfortunately incorrect seat assignments were issued to Ten Club members for shows in St. Paul, Chicago and Indianapolis. We confirm you have reserved tickets to this show but to ensure all Ten Club members get the proper reserved seat location based on their seniority, seats are being reissued. 

You will receive a new confirmation tomorrow, Wednesday, April 26th with your accurate seat location.

Tonight, your credit card will be refunded in the amount of the first transaction and a new charge will appear on your card when the correct seats are assigned tomorrow. 

We apologize for the delay and any inconvenience this has caused.

Yep I got that email at midnight last night. 

Hopefully it's a good thing, and GA seats are honored...instead of getting a worse seat location.
10C 236XXX

Here's what I had that will be reassigned....
Ft Worth 1: Sec 124, Row 15, Seat 16
Chicago 1: Sec SEC1, Row 30, Seats 1 - 2

Here's what I had that'll be reassigned...10c #533xxx.  I won GA for St. Paul 2 so hopefully that doesn't change. 
St Paul 1: Section 105 row 20

I don't believe GA was affected, if you check the status, it should still say "confirmed"

tylermoore

I thinks it’s all going to be made right today. Even if it means giving away more 10c tickets than they wanted. They have some serious damage control to do here 

tylermoore

Call me dramatic, but if I don’t get any shows while others got 4+. I’m done with 10c and will do F2F from here on I hope I’m not alone

Kevinman

tylermoore said:

I thinks it’s all going to be made right today. Even if it means giving away more 10c tickets than they wanted. They have some serious damage control to do here 

I don't think there will be damage control............what's the worst that happens to them.......a group of people don't renew their membership?  

tylermoore

Kevinman said:

tylermoore said:

I thinks it’s all going to be made right today. Even if it means giving away more 10c tickets than they wanted. They have some serious damage control to do here 

I don't think there will be damage control............what's the worst that happens to them.......a group of people don't renew their membership?  

The fact they sent that email out after midnight. That’s damage control already lol 

Kevinman

tylermoore said:

Kevinman said:

tylermoore said:

I thinks it’s all going to be made right today. Even if it means giving away more 10c tickets than they wanted. They have some serious damage control to do here 

I don't think there will be damage control............what's the worst that happens to them.......a group of people don't renew their membership?  

The fact they sent that email out after midnight. That’s damage control already lol 

Yeah.....I guess you're right......I don't expect much more or "serious damage control"

mccartyk25

I'm happy for those that got seats, I've been lucky enough to see PJ more than enough times, having said that, this was a shit show. No lawn seats still? Happy for those that have the pass, but honestly it's a joke that even applies to PJ show. 

As for damage control, good luck, they're not gonna magically add shows and take away from the premium allotment. 

tylermoore

mccartyk25 said:

I'm happy for those that got seats, I've been lucky enough to see PJ more than enough times, having said that, this was a shit show. No lawn seats still? Happy for those that have the pass, but honestly it's a joke that even applies to PJ show. 

As for damage control, good luck, they're not gonna magically add shows and take away from the premium allotment. 

It’s not about adding shows. 

You must’ve missed what happened last night. 

You guys they did not give away 17k seats for each show yesterday. There’s still plenty of seats out there. 

CopperTom

bbiggs said:

Explaining to do?  Will never happen.  Enjoy the silence because that is all we will get.

And for the record, OP, you and I are on the same page.

Or if they issue an apology, it will be the most hollow apology imaginable. 

mccartyk25

tylermoore said:

mccartyk25 said:

I'm happy for those that got seats, I've been lucky enough to see PJ more than enough times, having said that, this was a shit show. No lawn seats still? Happy for those that have the pass, but honestly it's a joke that even applies to PJ show. 

As for damage control, good luck, they're not gonna magically add shows and take away from the premium allotment. 

It’s not about adding shows. 

You must’ve missed what happened last night. 

You guys they did not give away 17k seats for each show yesterday. There’s still plenty of seats out there. 

Hope you're right! You would think there would be some kind of communication by now seeing as this was supposed to be done yesterday. Fingers crossed for all. 

tylermoore

mccartyk25 said:

tylermoore said:

mccartyk25 said:

I'm happy for those that got seats, I've been lucky enough to see PJ more than enough times, having said that, this was a shit show. No lawn seats still? Happy for those that have the pass, but honestly it's a joke that even applies to PJ show. 

As for damage control, good luck, they're not gonna magically add shows and take away from the premium allotment. 

It’s not about adding shows. 

You must’ve missed what happened last night. 

You guys they did not give away 17k seats for each show yesterday. There’s still plenty of seats out there. 

Hope you're right! You would think there would be some kind of communication by now seeing as this was supposed to be done yesterday. Fingers crossed for all. 

There was. An email got sent out past midnight last night