Pearl Jam Headline Two Nights at BST Hyde Park

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Comments

  • RatherStarved
    RatherStarved Posts: 5,833
    JeBurkhardt said:
    At least I am not suffering alone. Hopefully it gets resolved soon. Well it was soon. After I wrote this I checked my email and got a notification that my tickets had been delivered. Saturday tickets are there now too.  
    Same here.  Their ears must have been burning.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • lund1801
    lund1801 Posts: 23
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
  • Gravey1975
    Gravey1975 Posts: 342
    lund1801 said:
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
    Yeah that's total BS. I was prepared to hang tight and wait for an update but Blue Ledbetter mentioned that they'd had their Saturday tix arrive, so I thought I'd chase up on live chat. The service agent I chatted to said they'd resend the tickets as the Saturday ones weren't showing for me and moments later I received an email saying my tickets had arrived, and my app updated to show the QR code in the Saturday. So it's crap to say there's nothing they can do. 
  • JeBurkhardt
    JeBurkhardt Posts: 5,373
    edited June 2022
    lund1801 said:
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
    My Saturday tickets showed up yesterday afternoon, and now are showing on the AXS app and BST app. I didn't end up contacting their chat line, I just received an email saying they had been delivered and then checked the app. I have heard from a few others who had the delivered as well. There seems to be one QR code to cover both of the 2 tickets for Friday and one QR code for the 2 tickets for Saturday. Hopefully yours show up soon.
    Post edited by JeBurkhardt on
  • False_Belief
    False_Belief Cardiff Posts: 763
    It’s unbelievable how badly they’ve managed to fuck this up

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022 

  • 1ThoughtKnown
    1ThoughtKnown Posts: 6,155
    edited June 2022
    JeBurkhardt said:
    lund1801 said:
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
    My Saturday tickets showed up yesterday afternoon, and now are showing on the AXS app and BST app. I didn't end up contacting their chat line, I just received an email saying they had been delivered and then checked the app. I have heard from a few others who had the delivered as well. There seems to be one QR code to cover both of the 2 tickets for Friday and one QR code for the 2 tickets for Saturday. Hopefully yours show up soon.
    I have the Friday tickets available in the axs app. Nothing in the BST app. I really cannot understand how this is happening. Been using electronic tickets for everything from concerts to plane travel for years and have never experienced anything so ridiculous 

    False_Belief said:
    It’s unbelievable how badly they’ve managed to fuck this up
    Seems incredibly amateurish. but this is the way the world is going. Impossible to talk to anyone, no one in an organization recognized a large problem and seem rather ambivalent about customer service. If you want to know how bad it can get, buy a Tesla and then need warranty work. My father-in-law almost lost it on them. 
    Post edited by 1ThoughtKnown on
  • JeBurkhardt
    JeBurkhardt Posts: 5,373
    1ThoughtKnown said:
    JeBurkhardt said:
    lund1801 said:
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
    My Saturday tickets showed up yesterday afternoon, and now are showing on the AXS app and BST app. I didn't end up contacting their chat line, I just received an email saying they had been delivered and then checked the app. I have heard from a few others who had the delivered as well. There seems to be one QR code to cover both of the 2 tickets for Friday and one QR code for the 2 tickets for Saturday. Hopefully yours show up soon.
    I have the Friday tickets available in the axs app. Nothing in the BST app. I really cannot understand how this is happening. Been using electronic tickets for everything from concerts to plane travel for years and have never experienced anything so ridiculous 

    False_Belief said:
    It’s unbelievable how badly they’ve managed to fuck this up
    Seems incredibly amateurish. but this is the way the world is going. Impossible to talk to anyone, no one in an organization recognized a large problem and seem rather ambivalent about customer service. If you want to know how bad it can get, buy a Tesla and then need warranty work. My father-in-law almost lost it on them. 
    Have you tried logging out of the app and then back in to see if they show up? What is weird was it just seems to be an app issue. For the longest time, the order history on the app showed both Friday and Saturday. Once the Friday tickets were delivered, the Saturday show was no longer in the order history. They were both showing in my account on the AXS website, so I figured it would get worked out, but it definitely caught my attention when the order for Saturday stopped showing on the app!
  • 1ThoughtKnown
    1ThoughtKnown Posts: 6,155
    edited June 2022
    JeBurkhardt said:
    1ThoughtKnown said:
    JeBurkhardt said:
    lund1801 said:
    I've been on live chat for 3 hours.  They keep saying same thing.  Nobody has Saturday QR codes yet as its to far away so they are locked. Which I know is a  lie.  But they just keep saying be patient nothing more can be done for now.  Never known nothing like it
    My Saturday tickets showed up yesterday afternoon, and now are showing on the AXS app and BST app. I didn't end up contacting their chat line, I just received an email saying they had been delivered and then checked the app. I have heard from a few others who had the delivered as well. There seems to be one QR code to cover both of the 2 tickets for Friday and one QR code for the 2 tickets for Saturday. Hopefully yours show up soon.
    I have the Friday tickets available in the axs app. Nothing in the BST app. I really cannot understand how this is happening. Been using electronic tickets for everything from concerts to plane travel for years and have never experienced anything so ridiculous 

    False_Belief said:
    It’s unbelievable how badly they’ve managed to fuck this up
    Seems incredibly amateurish. but this is the way the world is going. Impossible to talk to anyone, no one in an organization recognized a large problem and seem rather ambivalent about customer service. If you want to know how bad it can get, buy a Tesla and then need warranty work. My father-in-law almost lost it on them. 
    Have you tried logging out of the app and then back in to see if they show up? What is weird was it just seems to be an app issue. For the longest time, the order history on the app showed both Friday and Saturday. Once the Friday tickets were delivered, the Saturday show was no longer in the order history. They were both showing in my account on the AXS website, so I figured it would get worked out, but it definitely caught my attention when the order for Saturday stopped showing on the app!
    I have tried logging in and out yes. Saturday is still not available on axs app and neither is available on the BST app

    EDIT - the Friday show is now showing in the BST app
    Post edited by 1ThoughtKnown on
  • UKBgirl
    UKBgirl UK Posts: 99
    Got my Saturday tickets 🎉 but only thanks to another 10 clubber!

    Still no sign of my ridiculously expensive Friday tickets!
  • Pap
    Pap Serres, Greece Posts: 30,153
    I have a 2-day 10C ticket, and still no QR code for Saturday (different delivery method?). Why can't they simply add a 'print your tickets' option?
    Athens 2006 / Milton Keynes 2014 / London 1&2 2022 / Seattle 1&2 2024 / Dublin 2024 / Manchester 2024 / New Orleans 2025
  • JeBurkhardt
    JeBurkhardt Posts: 5,373
    I still don't see the point of having to download the BST app too for the tickets. The ticket information on it looks like it is being pulled directly from the AXS app. 
  • Apone
    Apone Posts: 589
    JeBurkhardt said:
    I still don't see the point of having to download the BST app too for the tickets. The ticket information on it looks like it is being pulled directly from the AXS app. 

    Yeah I'm not convinced this is needed or will be enforced.  I suspect the QR code on the AXS app will be fine for entry
    2006: Leeds; 2012: Manchester 1; 2014: Leeds; 2017: London 1 (EV); 2018: Amsterdam 1, London 1, London 2; 2019: Amsterdam 1 (EV), Dublin (EV); 2022: Berlin, London 1, London 2, Budapest, Krakow, Amsterdam 1, Amsterdam 2; 2023: Chicago 1, Chicago 2; 2024: Manchester, London
  • LastStopOnTheWestCoastLine
    LastStopOnTheWestCoastLine Posts: 329
    Are we sure there will be separate tickets in AXS app for Friday and Saturday? Asking because i want to transfer my two nights to two different people.
  • Francosfunhouse
    Francosfunhouse Posts: 11
    Anybody have this same experience but instead of AXS purchase through Ticketmaster? Haven't seen my tickets yet or an email..
  • 1ThoughtKnown
    1ThoughtKnown Posts: 6,155
    LastStopOnTheWestCoastLine said:
    Are we sure there will be separate tickets in AXS app for Friday and Saturday? Asking because i want to transfer my two nights to two different people.
    Yes we are sure
  • Kearn5y
    Kearn5y Ireland Posts: 3,050
    Just downloaded the app. Seem to be the same as others. Friday tickets are there but no Saturday as it states something like I selected a different delivery method. Thought they sold both together as a deal offer. Do we just wait for the app to correct its self?
    Kearnsy
  • aurelgugus
    aurelgugus France & Luxembourg Posts: 499
    Kearn5y said:
    Just downloaded the app. Seem to be the same as others. Friday tickets are there but no Saturday as it states something like I selected a different delivery method. Thought they sold both together as a deal offer. Do we just wait for the app to correct its self?
    When I click on Saturday, a QR code for Saturday pops up even if It is said that the delivery is pending
    2012 : Amsterdam 2
    2014 : Amsterdam 1&2, Milan, Berlin, Werchter
    2018 : Amsterdam 1&2, Pinkpop, London 1, Berlin, Werchter, London 2
    2020 : ?
  • Kearn5y
    Kearn5y Ireland Posts: 3,050
    aurelgugus said:
    Kearn5y said:
    Just downloaded the app. Seem to be the same as others. Friday tickets are there but no Saturday as it states something like I selected a different delivery method. Thought they sold both together as a deal offer. Do we just wait for the app to correct its self?
    When I click on Saturday, a QR code for Saturday pops up even if It is said that the delivery is pending
    I can go into the Saturday despite the message about the tickets. Shows 2 blank tickets without the code
    Kearnsy
  • alislane
    alislane Brazil Posts: 14
    Francosfunhouse said:
    Anybody have this same experience but instead of AXS purchase through Ticketmaster? Haven't seen my tickets yet or an email..
    I'm on the same boat but with Festicket...
    Saw no one chose this one.
    They just say tickets are confirmed and will be available thru bts app soon... I don't know how soon
  • Gravey1975
    Gravey1975 Posts: 342
    Kearn5y said:
    Just downloaded the app. Seem to be the same as others. Friday tickets are there but no Saturday as it states something like I selected a different delivery method. Thought they sold both together as a deal offer. Do we just wait for the app to correct its self?

    Pap said:
    I have a 2-day 10C ticket, and still no QR code for Saturday (different delivery method?). Why can't they simply add a 'print your tickets' option?
    I had to message AXS customer service to get the Saturday QR code of my weekend ticket to appear. Had to wait 2 hours in the queue for the privilege...

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