Pearl Jam Headline Two Nights at BST Hyde Park

BlueLedbetter

Gravey1975 said:

BlueLedbetter said:

Both days now showing for me they must be working through them. 

Did you book a weekend ticket or 2 x singles?

3 x weekend tickets 

Apone

Gravey1975 said:

Lillou77 said:

Pap said:

I have the same, I can't make the Saturday now and was hoping to transfer them, but it looks like they are on one ticket/QR code, anyone have any idea whether it is possible to transfer just one night?

I have 2 weekend tickets booked and at the moment it looks like both tickets, for both days are on a single QR code... which seems very unlikely... I think they're still ironing out some technical issues.

Both my tickets for friday are on a single QR code also...

Gravey1975

Apone said:

Gravey1975 said:

Lillou77 said:

Pap said:

I have the same, I can't make the Saturday now and was hoping to transfer them, but it looks like they are on one ticket/QR code, anyone have any idea whether it is possible to transfer just one night?

I have 2 weekend tickets booked and at the moment it looks like both tickets, for both days are on a single QR code... which seems very unlikely... I think they're still ironing out some technical issues.

Both my tickets for friday are on a single QR code also...

Tricky to sell any spares on if that's the case.

Gravey1975

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

Both days now showing for me they must be working through them. 

Did you book a weekend ticket or 2 x singles?

3 x weekend tickets 

Ah. So do you have separate qr codes for each person for each day or are they bunching them together - i.e. a weekend ticket is a single qr code that you use both days; and/or multiple tickets on a single code? I'm trying to work out what I'm missing at the mo, ha. Tho I'm sure it'll be resolved in due time.

BlueLedbetter

Gravey1975 said:

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

Both days now showing for me they must be working through them. 

Did you book a weekend ticket or 2 x singles?

3 x weekend tickets 

Ah. So do you have separate qr codes for each person for each day or are they bunching them together - i.e. a weekend ticket is a single qr code that you use both days; and/or multiple tickets on a single code? I'm trying to work out what I'm missing at the mo, ha. Tho I'm sure it'll be resolved in due time.

It looks like 1 QR code for each day for all tickets for that day 

BlueLedbetter

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

Gravey1975 said:

BlueLedbetter said:

Both days now showing for me they must be working through them. 

Did you book a weekend ticket or 2 x singles?

3 x weekend tickets 

Ah. So do you have separate qr codes for each person for each day or are they bunching them together - i.e. a weekend ticket is a single qr code that you use both days; and/or multiple tickets on a single code? I'm trying to work out what I'm missing at the mo, ha. Tho I'm sure it'll be resolved in due time.

It looks like 1 QR code for each day for all tickets for that day 

I think the QR code may be a link to your AXS account which they can verify which tickets you have,  so if you transfer one then the code stays the same but for one less ticket. Whoever you send them to will then get a different code for their account. If that makes sense?

Gravey1975

Nice one - thanks for putting up with the bombardment of questions!

Apone

Yes there appears to be a transfer option there that allows you to send on individual tickets.  I've got 2 and when I click transfer it brings up tick box options so you can choose tickets to transfer 

alislane

Am I the only one who bought those tickets thru that festicket vendor..? Have no idea how I ended up there... I just remember following the 10c link.

I have not recieved the tickets yet... just a mensage - it will be avaliable soon -

JeBurkhardt

So has anyone who bought the 2 dates separately had their Saturday tickets delivered to the app yet? 

Rider

So, the little guy in my profile picture just graduated from High School last weekend!  Shockingly, we are now scheduled to be in London on Saturday the 9th.  He has never been to Pearl Jam and I would love to take him that night.  Does anyone have a pair of 10 Club tix for sale for that night?  Long time member, first time ticket beggar, lol.  Please keep us in mind......

Gravey1975

Just spent 2+ hours waiting to speak with AXS customer service on live chat, but they've finally fixed the app for me and I now have QR codes appearing for both Friday and Saturday. What a ball ache. It does appear that it's something you need to chase up rather than wait for them to fix in their own time, sadly, as the service agent had to resend the QR code. If you have an issue with the app too, set plenty of time aside to get it fixed. 

1ThoughtKnown

Gravey1975 said:

Just spent 2+ hours waiting to speak with AXS customer service on live chat, but they've finally fixed the app for me and I now have QR codes appearing for both Friday and Saturday. What a ball ache. It does appear that it's something you need to chase up rather than wait for them to fix in their own time, sadly, as the service agent had to resend the QR code. If you have an issue with the app too, set plenty of time aside to get it fixed. 

Wonderful. So convenient from across the pond.  Guess I’ll try on Friday. Thanks for the heads up. 

Lillou77

Gravey1975 said:

Just spent 2+ hours waiting to speak with AXS customer service on live chat, but they've finally fixed the app for me and I now have QR codes appearing for both Friday and Saturday. What a ball ache. It does appear that it's something you need to chase up rather than wait for them to fix in their own time, sadly, as the service agent had to resend the QR code. If you have an issue with the app too, set plenty of time aside to get it fixed. 

Did you buy the two day tickets or as separate? I’ll give AXS a call tomorrow and check if I can get separate QR code’s for Friday and Saturday 

Gravey1975

Lillou77 said:

Gravey1975 said:

Just spent 2+ hours waiting to speak with AXS customer service on live chat, but they've finally fixed the app for me and I now have QR codes appearing for both Friday and Saturday. What a ball ache. It does appear that it's something you need to chase up rather than wait for them to fix in their own time, sadly, as the service agent had to resend the QR code. If you have an issue with the app too, set plenty of time aside to get it fixed. 

Did you buy the two day tickets or as separate? I’ll give AXS a call tomorrow and check if I can get separate QR code’s for Friday and Saturday 

I bought 2 weekend tickets. But there's a separate QR code for each day, rather than one code for the whole weekend. However, each day only has one QR code (i.e. i have 2 tickets on each of the 2 QR codes). All a bit confusing tbh. 

JeBurkhardt

I haven’t gotten a response to the question in my comment about anyone getting their Saturday tickets that were bought separately delivered to the app. I will make the assumption that means that people haven’t and they are hopefully coming soon. I don’t really want to spend a long time on hold for the AXS chat to only be told that they haven’t been released yet. 

nickjoy

JeBurkhardt said:

I haven’t gotten a response to the question in my comment about anyone getting their Saturday tickets that were bought separately delivered to the app. I will make the assumption that means that people haven’t and they are hopefully coming soon. I don’t really want to spend a long time on hold for the AXS chat to only be told that they haven’t been released yet. 

I bought two separate single tickets. Friday shows up with no issue, QR code and all.
Saturday was showing up as "pending" last week, and now has completely disappeared.  I waited in the Chat line today and got a US representative who could provide zero help, and told me to kick rocks and find the UK line. I guess ill wait a little longer.

RatherStarved

nickjoy said:

JeBurkhardt said:

I haven’t gotten a response to the question in my comment about anyone getting their Saturday tickets that were bought separately delivered to the app. I will make the assumption that means that people haven’t and they are hopefully coming soon. I don’t really want to spend a long time on hold for the AXS chat to only be told that they haven’t been released yet. 

I bought two separate single tickets. Friday shows up with no issue, QR code and all.
Saturday was showing up as "pending" last week, and now has completely disappeared.  I waited in the Chat line today and got a US representative who could provide zero help, and told me to kick rocks and find the UK line. I guess ill wait a little longer.

Same here - Friday perfect - Saturday, separate purchase, went from pending to disappeared.  I tried to contact UK chat but timed out.  I emailed AXS UK in hopes of a response at some point but not sure what to expect.  

JeBurkhardt

At least I am not suffering alone. Hopefully it gets resolved soon. Well it was soon. After I wrote this I checked my email and got a notification that my tickets had been delivered. Saturday tickets are there now too.  

1ThoughtKnown

Obviously this is a big issue. Their IT department must be working on this so everyone doesn’t have to contact customer support