Fan to Fan Ticket Money Stuck in Limbo

mcgruff10 · March 2020

Any updates? I sold the day before the tour was postponed and still nothing.

lmckenney24 · March 2020

mcgruff10 said:

Any updates? I sold the day before the tour was postponed and still nothing.

Nada, unfortunately.

JeBurkhardt · March 2020

I contacted them today to ask about payment for a pair I sold and was pretty much told nothing is going to happen until they reschedule the shows.

craigraether · March 2020

So you're supposed to keep track of tickets you sold and were not paid for... Either keep their money ( the Buyer) or Keep mine and return the ticket to the seller..

JoMa1998 · April 2020

I sold my set of Ottawa and Hamilton tickets on Feb 28th. March 10th Ticketmaster sent me an email to verify my account and confirm a small deposit was made, which it was. Email indicated 5 to 7 business days until I see my cash.

Nothing back so I have been emailing back and forth with TM the last 2 days, they are asking me for confirmation numbers, listing numbers, etc., even though they have everything they need.

Ticketmaster's response today "Thank you for contacting us. Unfortunately the payment you were supposed to receive for the tickets you sold has now been canceled as the event was postponed. I apologize for the inconvenience. Your fellow fan!"

I followed their process. I did everything exactly how I was supposed to do it....and now this.

To say I am not frustrated would be huge understatement.

timdwilli · April 2020

That response is definitely concerning. Does that mean that all tickets are going back to the original holder? Or maybe that is the case as of a certain date. I upgraded for one of my shows and already sold/received payment for my pair. Hopefully I am in the clear, but who knows. I also saw that Stubhub is not offering refunds for canceled events, but rather giving a site credit and they are also asking for a government bailout...which is insane!

Hawk123 · April 2020

I really wish I could just cancel the sale in this case and give me my tickets back. I’m out tickets and $300 at this point, would rather have the tickets back in my account.

mcgruff10 · April 2020

Hawk123 said:

I really wish I could just cancel the sale in this case and give me my tickets back. I’m out tickets and $300 at this point, would rather have the tickets back in my account.

Same here. I sold my tickets march 8th on f2f and haven't gotten anything. So someone bought my sweet ass tickets by paying ticketmaster but I have gotten zero.

RobZ · April 2020

Unfortunately, I'm refunding my Denver and MSG tix back to TM-Ticketstoday before they fold and I end up with some kind of "credit" instead of my cash...was fun while it lasted. Besides, there is no way a NYC show is happening in the next 24 months. Much more important things to worry about now....

Zod · April 2020

yah it is a bit wierd. I get the part about it being that it's similar to reselling but at face value. You sold your tickets to someone else. They ask for a refund, you have to honor it, and give the refund. You should get the tickets back though. Then you could ask for a refund from TM/Promoter.

I also get what happened is nuts. All shows cancelled simultaneously for the forseeable future. This makes it challenging. The have their own costs. When you promote you take your cut, and pass the rest onto the band (presumedly when the show is played). Your cut covers all the expenses, many which might be paid/owed early in the process. Meaning if everyone asks for refunds at the same time, they probably couldn't pay them?

That being said, if shows are postponed. I would assume a lot of people keep their tickets. Especially people who got good tickets. You wouldn't expect every single person for a postponed show to request a refund. I would think less than 50%. That should leave enough money to cover expenses and refund those fans. Plus you'd get that money back when the new show date gets posted.

oo712 · April 2020

RobZ said:

Unfortunately, I'm refunding my Denver and MSG tix back to TM-Ticketstoday before they fold and I end up with some kind of "credit" instead of my cash...was fun while it lasted. Besides, there is no way a NYC show is happening in the next 24 months. Much more important things to worry about now....

I'll buy these tickets from you. I'll send you a private messaged now

Hawk123 · April 2020

I just got paid for tickets I sold on March 9, right after the postponement

lmckenney24 · April 2020

Hawk123 said:

I just got paid for tickets I sold on March 9, right after the postponement

Interesting. That would be a 180 from what Ticketmaster provided both verbally and in writing to me. Hopefully this is happening and not isolated. I just checked my account for tickets sold on March 7th and still no payment. Glad you got paid though!

Hawk123 · April 2020

lmckenney24 said:

Hawk123 said:

I just got paid for tickets I sold on March 9, right after the postponement

Interesting. That would be a 180 from what Ticketmaster provided both verbally and in writing to me. Hopefully this is happening and not isolated. I just checked my account for tickets sold on March 7th and still no payment. Glad you got paid though!

I was definitely surprised considering it says that you’ll typically be paid 7 days after the event on the tickets in my account. Hopefully payments are coming but just slower than usual.

lmckenney24 · April 2020

Hawk123 said:

lmckenney24 said:

Hawk123 said:

I just got paid for tickets I sold on March 9, right after the postponement

Interesting. That would be a 180 from what Ticketmaster provided both verbally and in writing to me. Hopefully this is happening and not isolated. I just checked my account for tickets sold on March 7th and still no payment. Glad you got paid though!

I was definitely surprised considering it says that you’ll typically be paid 7 days after the event on the tickets in my account. Hopefully payments are coming but just slower than usual.

Yeah, thankfully I am only waiting on one pair, as I was already paid for the first sale. If this isnt an isolated mistake by TM, this is great news for everyone still waiting on payment.
@shza anything in your account? I know you were waiting for payment on several pairs.

ST66483 · April 2020

That’s some potential good news, I’m still waiting on payments too.

SHZA · April 2020

lmckenney24 said:

Hawk123 said:

lmckenney24 said:

Hawk123 said:

I just got paid for tickets I sold on March 9, right after the postponement

Interesting. That would be a 180 from what Ticketmaster provided both verbally and in writing to me. Hopefully this is happening and not isolated. I just checked my account for tickets sold on March 7th and still no payment. Glad you got paid though!

I was definitely surprised considering it says that you’ll typically be paid 7 days after the event on the tickets in my account. Hopefully payments are coming but just slower than usual.

Yeah, thankfully I am only waiting on one pair, as I was already paid for the first sale. If this isnt an isolated mistake by TM, this is great news for everyone still waiting on payment.
@shza anything in your account? I know you were waiting for payment on several pairs.

Still nothing in my account

lmckenney24 · April 2020

SHZA said:

lmckenney24 said:

Hawk123 said:

lmckenney24 said:

Hawk123 said:

I just got paid for tickets I sold on March 9, right after the postponement

Interesting. That would be a 180 from what Ticketmaster provided both verbally and in writing to me. Hopefully this is happening and not isolated. I just checked my account for tickets sold on March 7th and still no payment. Glad you got paid though!

I was definitely surprised considering it says that you’ll typically be paid 7 days after the event on the tickets in my account. Hopefully payments are coming but just slower than usual.

Yeah, thankfully I am only waiting on one pair, as I was already paid for the first sale. If this isnt an isolated mistake by TM, this is great news for everyone still waiting on payment.
@shza anything in your account? I know you were waiting for payment on several pairs.

Still nothing in my account

See if anyone else chimes in with payments recieved for F2F, but thinking this one slipped through the cracks and TM pushed payment to @hawk123.

Weston1283 · April 2020

I’m hoping we get the rescheduled shows announced soon so I can recoup some of this tied up money. This is getting ridiculous

mcgruff10 · April 2020

Nothing here either.

Weston1283 · April 2020

It’s been over a month since Ticketmaster emailed me saying they would be mailing a check for my QBC ticket I resold on Fan to Fan that I have yet to receive

JV267526 · April 2020

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

Weston1283 · April 2020

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

RatherStarved · April 2020

The TM cash grab on F2F payouts is not a reason to cancel the tour or to invent dates without knowing when it will be safe. It is however a reason to ask 10c to step in and help.

JV267526 · April 2020

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Weston1283 · April 2020

JV267526 said:

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Its not just Pearl Jam too. The "postponed" thing is a loophole ticketmaster is exploiting to hang on to fans money as long as they want. Pearl Jam can fight back by officially canceling the tour, and then when things calm down, just re book a new tour. Sure a few cities may get cut out in comparison to the initial schedule but ticketmaster could hold on to this "postponed" thing for however long they want. What if the band cant make it back to OKC until 2024? Are they going to consider that postponed and hang onto the money for 3 years? I wouldn't put it past them.

lmckenney24 · April 2020

Weston1283 said:

JV267526 said:

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Its not just Pearl Jam too. The "postponed" thing is a loophole ticketmaster is exploiting to hang on to fans money as long as they want. Pearl Jam can fight back by officially canceling the tour, and then when things calm down, just re book a new tour. Sure a few cities may get cut out in comparison to the initial schedule but ticketmaster could hold on to this "postponed" thing for however long they want. What if the band cant make it back to OKC until 2024? Are they going to consider that postponed and hang onto the money for 3 years? I wouldn't put it past them.

I don't think canceling the tour is the answer, unless scheduling dictates that. A lot of us have F2F tickets that were sold that we are waiting for payment on. My feeling is that this will be ironed out in the coming months. With every event postponed, basically worldwide, they likely are working on figuring it out.

I have Braves season tickets, they haven't communicated a thing on what happens to the money I have already paid for games that likely wont occur. Simply "MLB is working on guidance and we will communicate what that is when we have the information" or something to those effects. As much as this blows for all of us, i'm sure there were never contingency plans put in place for something like this, so they are likely buying them self some time.

SHZA · April 2020

It's aggravating, but I'm not too concerned unless ticketmaster winds up in bankruptcy, which is probably unlikely. Would be nice if 10c goes to bat, but if no one takes the initiative to put pressure on them, why would they?

oo712 · April 2020

So I just talked to someone. Figured what else am I doing. I sold my tickets on March 9th. This is what he said "ok shows you have $246.30 in escrow, the turnaround time for refunds is now 30days....your process started on 3-16 should see funds on 4-16" So this is giving me hope. It cold just be a tactic to tell me what I want to hear but this is better than we won't know till the rescheduled date

Hawk123 · April 2020

oo712 said:

So I just talked to someone. Figured what else am I doing. I sold my tickets on March 9th. This is what he said "ok shows you have $246.30 in escrow, the turnaround time for refunds is now 30days....your process started on 3-16 should see funds on 4-16" So this is giving me hope. It cold just be a tactic to tell me what I want to hear but this is better than we won't know till the rescheduled date

That could be what happened with mine. Sold March 9 and paid April 9. Ticketmaster Canada, Hamilton show is what I sold.

Fan to Fan Ticket Money Stuck in Limbo

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