Fan to Fan Ticket Money Stuck in Limbo

Weston1283 · April 2020

It’s been over a month since Ticketmaster emailed me saying they would be mailing a check for my QBC ticket I resold on Fan to Fan that I have yet to receive

JV267526 · April 2020

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

Weston1283 · April 2020

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

RatherStarved · April 2020

The TM cash grab on F2F payouts is not a reason to cancel the tour or to invent dates without knowing when it will be safe. It is however a reason to ask 10c to step in and help.

JV267526 · April 2020

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Weston1283 · April 2020

JV267526 said:

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Its not just Pearl Jam too. The "postponed" thing is a loophole ticketmaster is exploiting to hang on to fans money as long as they want. Pearl Jam can fight back by officially canceling the tour, and then when things calm down, just re book a new tour. Sure a few cities may get cut out in comparison to the initial schedule but ticketmaster could hold on to this "postponed" thing for however long they want. What if the band cant make it back to OKC until 2024? Are they going to consider that postponed and hang onto the money for 3 years? I wouldn't put it past them.

lmckenney24 · April 2020

Weston1283 said:

JV267526 said:

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

I don't want them to cancel, because I would love to keep the tickets for the shows I have, but this double dipping and holding payments for fan to fan ticket sales that they have already been paid for is criminal, especially when they contradict their excuse for doing so by having the box in the payment options that safeguards against them being charged twice.

Its not just Pearl Jam too. The "postponed" thing is a loophole ticketmaster is exploiting to hang on to fans money as long as they want. Pearl Jam can fight back by officially canceling the tour, and then when things calm down, just re book a new tour. Sure a few cities may get cut out in comparison to the initial schedule but ticketmaster could hold on to this "postponed" thing for however long they want. What if the band cant make it back to OKC until 2024? Are they going to consider that postponed and hang onto the money for 3 years? I wouldn't put it past them.

I don't think canceling the tour is the answer, unless scheduling dictates that. A lot of us have F2F tickets that were sold that we are waiting for payment on. My feeling is that this will be ironed out in the coming months. With every event postponed, basically worldwide, they likely are working on figuring it out.

I have Braves season tickets, they haven't communicated a thing on what happens to the money I have already paid for games that likely wont occur. Simply "MLB is working on guidance and we will communicate what that is when we have the information" or something to those effects. As much as this blows for all of us, i'm sure there were never contingency plans put in place for something like this, so they are likely buying them self some time.

SHZA · April 2020

It's aggravating, but I'm not too concerned unless ticketmaster winds up in bankruptcy, which is probably unlikely. Would be nice if 10c goes to bat, but if no one takes the initiative to put pressure on them, why would they?

oo712 · April 2020

So I just talked to someone. Figured what else am I doing. I sold my tickets on March 9th. This is what he said "ok shows you have $246.30 in escrow, the turnaround time for refunds is now 30days....your process started on 3-16 should see funds on 4-16" So this is giving me hope. It cold just be a tactic to tell me what I want to hear but this is better than we won't know till the rescheduled date

Hawk123 · April 2020

oo712 said:

So I just talked to someone. Figured what else am I doing. I sold my tickets on March 9th. This is what he said "ok shows you have $246.30 in escrow, the turnaround time for refunds is now 30days....your process started on 3-16 should see funds on 4-16" So this is giving me hope. It cold just be a tactic to tell me what I want to hear but this is better than we won't know till the rescheduled date

That could be what happened with mine. Sold March 9 and paid April 9. Ticketmaster Canada, Hamilton show is what I sold.

ST66483 · April 2020

The answer I got earlier today from TM Canada online support, was to wait until June 30, 2020, and see if the event had been cancelled or rescheduled by then. If not I could inquire again at that time about the fan to fan payment timelines. Not sure the significance of June 30th, but that’s the date they provided.

JM12271 · April 2020

This is a complete joke, I sold my St. Louis tix to someone on the board here on 3/6. So Ticket Master hit up their credit card and will not pay me for the sale. It appears they are propping up their business during this time by keeping both of our tix cost - $242 each. This has been a complete joke. What kind of business practice is this? I was told that all sales were put on a manual hold on 3/12. They then said until the venue and the band make a decision, our funds will remain in limbo. So until the band and venues land the plane, our funds are in limbo. Which, IMO sucks given that is grocery and medical expense funds I currently need. Thanks Ticketmaster. #ThisBlows

RobZ · April 2020

Got my Denver/MSG refunds today...

brarble · April 2020

Has anyone tried doing a chargeback on their credit card? It honestly seems like a decent option at this point.

My main concern with that route is that I have tickets to several other non PJ shows (not yet canceled) on my account and apparently Ticketmaster can ban you for doing a chargeback. So I'm worried I may get my cash for PJ but lose it for all those (and then get stuck a cycle of doing more more chargebacks...)

SHZA · April 2020

brarble said:

Has anyone tried doing a chargeback on their credit card? It honestly seems like a decent option at this point.

My main concern with that route is that I have tickets to several other non PJ shows (not yet canceled) on my account and apparently Ticketmaster can ban you for doing a chargeback. So I'm worried I may get my cash for PJ but lose it for all those (and then get stuck a cycle of doing more more chargebacks...)

What's the time limit to initiate a chargeback?

brarble · April 2020

I think the time limit depends on the card. But I think mine is 60 days and these were purchased (and then sold) via the fan2fan market, so would fall in the time frame.

Red Mosqito · April 2020

Weston1283 said:

JV267526 said:

Just spent an hour in online chat with ticketmaster. they are not paying out. They said if they pay out they will be charged twice if event is cancelled. I pointed out this is false since there is the little box in payment options that I have checked that says if show is cancelled, postponed, etc my card would be charged for the buyers tickets not them and they would only refund once to me for the original purchase. The rep would not respond to that and just kept saying no payment until event is cancelled.

This is a disaster. Im almost to the point that the band should just cancel the shows so we aren't all stuck in hundreds of dollars in limbo.

Other bands have announced their rescheduled dates already, not sure whats taking PJ so long. I think that they should announce new dates or cancel by the end of next week at the latest because this limbo status is becoming very frustrating.

Any band who has rescheduled dates for 2020 is merely delaying the inevitable at this point. Just as they were the first to officially postpone their tour, they're more than likely holding off on announcing any rescheduled dates at this point until they're absolutely certain they'll be able to hold the shows. Frustrating to say the least but probably the best course to take.

JojoRice · April 2020

I sold a couple extra pairs on the F2F site a couple hours before the announcement was made. Still haven't received my $$$ either.

JBob87 · April 2020

It’s a bit disappointing that the band hasn’t address this. I know they don’t “have to” but for a band that is so vocal about social issues it sucks that they are staying silent while TM takes advantage of the little guy’s finances in a crisis.

This is clearly against the T&Cs. There is no way it is legal to hold two payments for the same seats. Unfortunately we who are affected are too small of a group to bring any type of meaningful lawsuit. The only hope would be pressure from the band.

mcgruff10 · April 2020

I still have this in ticketmaster.ca:

POSTPONED

Pearl Jam - Reporté/Postponed

Centre Videotron - Québec, QC

2 Tickets

Sec 113, Row BB, Seats 19-20

Total Amount

CA$310.20

Payout to

Not Available

So again, they have my money and the buyers money for the two same tickets. Any ideas, suggestions?

Fan to Fan Ticket Money Stuck in Limbo

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