Fan to Fan Ticket Money Stuck in Limbo

JBob87 · March 2020

Posting a new thread to alert the powers that be as I am sure many are in the same situation.

I sold 2 pairs of tickets on 3/3. Still have not been paid. Yes, I entered my bank account information correctly and saw the small deposits to verify the account.

Called for the 3rd time and finally got what appears to be a competent TM rep on the phone.

They are saying that my sale proceeds are in limbo until the rescheduled dates are announced but really it seems like it will be until the rescheduled dates occur. They are saying that the fan who bought them has a right to get a refund at which point they would flip back to me and I would have to re-list them. I asked "isn't that really between you and the fan who has the tickets in their account now?" and got "no this is a FAN to FAN" process. I then asked "what about all the other people who have been paid already? why are you able to treat me differently as a customer?" and got crickets.

So basically, PJ + Ticketmaster - you are keeping $600 from me during this economic crisis due to this "fan to fan" and refund technicality. This to me seems like a next level shitty move to lay on fans at a time when money is tight.

mcreadyfan · March 2020

I so feel your pain. I have had to call TM three times and what a cluster fk. What irony! Trying to get Ticketmaster to give me money it has been paid twice now... one from me and one from the person who i sold it to on the fan club exchange. They wont release my money until i enter a credit card although i had 4 other credit cards on my account, but not under the selling area. huh? Ok, so i try to enter a credit under the payment options, selling, but options are only for bank account. oh i already have a debit card on there. So if you call, it makes you go through a list of your tickets, 3 of which were past tickets. This is beyond frustrating.

RatherStarved · March 2020

I sold on 2/28 and am still waiting for the funds. (As of last time I checked my account on 3/17). I was told to call again if I don’t get the funds by 3/20.

Hawk123 · March 2020

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

PJNB · March 2020

I sold a pair at the end of February and got payed on the 12th of March. It was a Canadian show and it was my second sale so I did not have to wait for verification.

RatherStarved · March 2020

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

It’s a step they created to validate they’re paying to the right account. You need to go in to your TM account and confirm the small deposit amounts before they will authorize the full payment. I confirmed my small amounts over a week ago and am still waiting for the full amount.

mcreadyfan · March 2020

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

yes, you apparently have to go into your ticketmaster account to verify them. good luck.

Hawk123 · March 2020

kst said:

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

It’s a step they created to validate they’re paying to the right account. You need to go in to your TM account and confirm the small deposit amounts before they will authorize the full payment. I confirmed my small amounts over a week ago and am still waiting for the full amount.

mcreadyfan said:

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

yes, you apparently have to go into your ticketmaster account to verify them. good luck.

Thank you both! I had no idea this step was involved but found the verification section in my account. I really appreciate the help with this

lmckenney24 · March 2020

Hawk123 said:

kst said:

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

It’s a step they created to validate they’re paying to the right account. You need to go in to your TM account and confirm the small deposit amounts before they will authorize the full payment. I confirmed my small amounts over a week ago and am still waiting for the full amount.

mcreadyfan said:

Hawk123 said:

I’m waiting for mine as well, I noticed today that I have 2 credits in my account, one for 9 cents and another for 17 cents. Any idea what these are?

yes, you apparently have to go into your ticketmaster account to verify them. good luck.

Thank you both! I had no idea this step was involved but found the verification section in my account. I really appreciate the help with this

Did you have any luck with this? As previously mentioned, I sold and successfully received payment for tickets using F2F. After inquiring on the delay for tickets I sold on March 7, I was told yesterday that they are holding all payments. I had two different reps provide contradicting statements (one stated the freeze applies to all payments, and one told me that it applies only for refunds).

I fortunately am not in desperate need for that money to be deposited, but would obviously like it sooner than later. Putting a freeze on refunds makes some sense. However, I am not sure how they can hold paying the seller, after someone paid for, and received an item (in this case, tickets). Just wanted to pass this information along, in the event any of you are in the same boat.

SHZA · March 2020

I audited my sales and deposits. Looks like they stopped paying about a week ago.

lmckenney24 · March 2020

SHZA said:

I audited my sales and deposits. Looks like they stopped paying about a week ago.

Well, that seems to confirm all payments have been froze, not just refunds. Interest free loan to TM haha

SHZA · March 2020

lmckenney24 said:

SHZA said:

I audited my sales and deposits. Looks like they stopped paying about a week ago.

Well, that seems to confirm all payments have been froze, not just refunds. Interest free loan to TM haha

Yes. And the email I got yesterday from Ticketstoday said that while they had provided refunds up to that point, that was no longer an option for now. Would be nice to get the funds by the time the cc bill is due at the end of next month, but I realize people are dealing with far worse.

lmckenney24 · March 2020

SHZA said:

lmckenney24 said:

SHZA said:

I audited my sales and deposits. Looks like they stopped paying about a week ago.

Well, that seems to confirm all payments have been froze, not just refunds. Interest free loan to TM haha

Yes. And the email I got yesterday from Ticketstoday said that while they had provided refunds up to that point, that was no longer an option for now. Would be nice to get the funds by the time the cc bill is due at the end of next month, but I realize people are dealing with far worse.

Yeah, exactly. End of the day, this is more of a minor inconvenience compared to everything else at the moment.

With that said, hopefully this gets ironed out when things settle down (whenever that may be) and doesnt turn into the complete shit show that I am expecting.

Hope you are all staying safe and healthy.

oo712 · March 2020

I sold my tickets on 3/9 and when I look up my sale section is says "We’ll deposit your payout typically within 7 days after the event."

Hawk123 · March 2020

oo712 said:

I sold my tickets on 3/9 and when I look up my sale section is says "We’ll deposit your payout typically within 7 days after the event."

Same here, same day I sold and just confirmed my account a couple days ago

LaFleur · March 2020

I actually thought I'd been paid for all mine, but this made me check. I've been paid for 3/4 pairs sold. Last sold Mar.6th.

lmckenney24 · March 2020

jamesbrown1832 said:

I actually thought I'd been paid for all mine, but this made me check. I've been paid for 3/4 pairs sold. Last sold Mar.6th.

So, @shza data point seems accurate, showing the last payments were paid out likely 3/4 or 3/5 then completely stopped.

mcgruff10 · March 2020

I sold two weeks ago and nada. Where in Ticketmaster does it say you have to verify funds?

Hawk123 · March 2020

mcgruff10 said:

I sold two weeks ago and nada. Where in Ticketmaster does it say you have to verify funds?

I never received an email saying to verify but if you login from a desktop there is a section in there where you verify the 2 small deposits they sent. Mine were 9 cents and 17 cents.

mcgruff10 · March 2020

Mine says this:

Total Amount

CA$310.20

Payout to

Not Available

What the fu#&?
I got an initial email but no follow up email with instructions. weird. maybe because I sold the day before the tour was postponed?

RatherStarved · March 2020

I sold on 2/28, verified small deposits on 3/10, and have yet to receive the payout (as of noon today). I believe they are hoarding our cash.

For fan to fan sales, this means they are holding onto two payments for the same ticket. That is an outrage if that’s what’s happening.

Fan to Fan Ticket Money Stuck in Limbo

Comments

Categories