North American Tour Postponement FAQ
North American Tour Postponement FAQ
1. Will tickets purchased for the postponed shows be valid for the rescheduled dates?
Yes. All tickets will be honored for the new show dates. Those who are unable to make the show will have the option of getting their tickets refunded. Refunds will take place at your point of purchase.
Note: TM will notify Ten Club ticket purchasers once the Ticketstoday customer service center is reopened and able to continue processing refunds upon request.
2. Will the European shows get postponed?
London's BST festival was officially canceled on April 8th. For more information and the event statement, please visit: (https://www.bst-hydepark.com/event-info/2020-update)
We are still assessing the rest of
the 2020 European tour dates with partners and plan to have a full tour
update on Friday, April 10th. We appreciate your patience in
understanding that Ten Club customer service has no further information
to share until then.
3. When will you have the rescheduled dates?
We are working as fast as we can with all our partners to confirm new dates in a fluid situation. We ask you to please refrain from contacting venues and promoters as they will not have any additional information to provide you.
4. You reference leg 1 of a tour, does this mean there will be a leg 2?
Yes, we hope so! We are working to maximize the number of opportunities to play music for you guys. Stay tuned.
5. Will Gigaton Listening Experience in Dolby Atmos still be taking place in movie theaters around the world?
No. This immersive experience was
scheduled to premiere in theaters worldwide on March 25th but we are
aware several markets have already postponed or cancelled their
screenings and we believe more will follow suit in the coming days. As
this public health crisis continues to unfold, we have made the
unfortunate decision to postpone ALL of the March 25th “Gigaton
Theatrical Listening Experience” events until they can be safely
rescheduled.
We are working closely with all of our exhibitors around the world to quickly re-schedule these events as soon as possible.
The
ticketing for this event was managed by local theaters and they will
also be overseeing the ticket refund/transfer process. As each theater
will be following their own ticketing systems, we ask you to please
consult your point of sale for further information regarding refunds
and/or transferring to the new date when scheduled.
6. When did you make the decision to postpone leg 1?
We have been through a lot as a band over the past 30 years and we did not make this decision lightly. Our team worked tirelessly to see if we could keep the tour going. It became clear by Monday afternoon that we would not be able to - in good conscience - head out on the road. Even though our gear was already en route and our crew was on the ground for rehearsals, we made the difficult decision to postpone. We wanted you all to know as soon as we knew so you could make your own plans.
7. Does anyone in the band have coronavirus?
No. We postponed the tour out of an abundance of caution and concern for our fans, our touring staff, and everyone’s families and communities. We appreciate everyone’s support. We continue to follow the precautionary measures recommended by the King County Health Department and urge everyone to do the same.
8. Does this affect the album release?
No. We can’t wait to share new music with you on March 27th.
9. Can I still get the new album and/or merchandise from the PJ store?
Yes. We are still shipping orders and will close the web store if we are unable to fulfill orders for any reason.
10. Is the Omaze campaign still taking place?
Yes. We will still be flying a lucky winner out to NYC for two incredible shows (plus breakfast with Stone and Mike) once tour dates are rescheduled. Thank you to everyone who participated in the campaign.
*updated March 14th, 9 am PT
Comments
"...I changed by not changing at all..."
2016 Philly1
2016 Fenway2
2016 Wrigley 2
2016 Temple of the Dog MSG
2016 Temple of the Dog Seattle2
2017 Soundgarden Detroit RIP Chris Cornell
2018 Seattle1
2018 Seattle2
2019 Chris Cornell Tribute LA
2024 Baltimore
Montreal 98, 00, 03, 05, 11
Toronto 03, 06, 11
Ottawa 05, 11
Quebec 05; Saratoga 00; Boston 04; Toledo 04
Albany 06; Honolulu 06; Hartford 08
Costa Rica 11
London (Ont.), Hartford 13
Quebec, Fenway 1 + 2 16; London 18
EV Montreal (2), Berkeley II, Albany, Boston, London (UK)
07.08.03 MSG 07.09.03 MSG 7.12.03 Hershey 7.14.03 Holmdel 6.12.08 Tampa 10.19.13 Brooklyn 4.11.16 Tampa
5.1.16 MSG 5.2.16 MSG 8.7.16 Fenway 9.2.18 Fenway 9.4.18 Fenway 9.11.22 MSG 9.16.22 Nashville 9.18.23 Austin 9.19.23 Austin
You know.. between the original letter and this update letter it's clear the decision was truely difficult and anguished over, but the correct one.
The original written letter by Ed and whom ever penned this update were both written from a personal perspective.
It shows the character of everyone associated with this band for not sending out form letters from some PR firm.. Both letter and update are obviously written from the heart. Seems like a trivial point, but it's not at all...
Thank You! We'll see ya when we see ya!
Pensacola '94
New Orleans '95
Birmingham '98
New Orleans '00
New Orleans '03
Tampa '08
New Orleans '10 - Jazzfest
New Orleans '16 - Jazzfest
Fenway Park '18
St. Louis '22
Gutted: London 2 2018, Sacramento 2022, Noblesville 2023
2010 WATCH IT GO TO FIRE!!
Related to what often said, Nos. 6 and 7 seemed more personal to me in terms of offering insight.
Thanks for posting this, Sea.
Best to you all and I am going to try like hell to be there when you are able to safely tour!
1996: Paris/2006: Paris/2007: Werchter/2010: Werchter/2012: Amsterdam 1 and Werchter/2014: Amsterdam 1&2 and Werchter/2018: Amsterdam 1&2 and Werchter/2022: Werchter and Amsterdam 2
EV: 2012: Amsterdam/2017: Antwerpen/2019: Bruxelles
i wish i wish i wish i wish, i guess it never stops
i wish i wish i wish i wish, i guess it never stops
www.cluthelee.com
www.cluthe.com